Called at 12:30pm to ask for notary, he says come in anytime until 6pm.I thought great, when I get there the kid and mom are sitting there and say what do I need?I said a notary and they goWell hes out to lunch can you come back in a hour?So basically he couldve told me he was going to lunch between 2-3 instead of the come in whenever speech, so end of day, wasted gas money and no signature. Thanks UPS Fountain Valley

One the best UPS stores around.. I appreciate the attention to details the owners and workers does when sending my packages and returns. I’d go here if I live closeby or in the area. They remember you and the mailbox rates are most affordable than others.

Very disappointed. Have been using their services for at least 4 years without any problems up until last Thursday, 10/8. The main reason I sign up for a mail box here is so that someone could sign for my package(s) while Im at work. I am very unhappy with how theyve handled my issue.They signed for a package that was delivered on Thursday, 10/8 but never notified me, nor could they find the package when I gave them the tracking number. The young guy, Deepak/Depper signed for the package but then told me that FedEx could just put his name on it without his knowledge. I find this hard to believe.(1) There were/are several people working the counter, why would FedEx singled out only his name?(2) He did the same thing with my USPS delivery, signed for it but never notified me. When I showed him the USPS tracking information, he looked around and found the package. He said the package was small that was why he missed it. I let it go because we found the package, but we were not so lucky with this FedEx delivery.(3) He told me that he would look into it and let me know late Friday, 10/09 or Saturday 10/10. I waited and waited and got nothing. I went to the store on Saturday, 10/10 and was told that he wasnt working that day. I have been back several times since, but only met the elderly couple working there.(4) All theyve been telling me is that they are waiting to talk to the FedEx delivery guy. I have already asked the vendor to do a detailed trace delivery and it showed the package has been delivered.There is no accountability, whatsoever.I paid, the vendor shipped, FedEx delivered, they signed for it...but where is the package and who it was delivered to, your guess is as good as mine.

Absolutely the worst possible experience for a UPS store. The young Asian employee at the desk regularly refuses to help in the slightest with various shipping situations, something other UPS stores have never done when presented with similar problems. Do yourself a favor and never ever come here. It is worth going out of your way to avoid this place.

This place is the best location& service I’ve known using UPS. I’m sure there are employees off days, but overall satisfied so far.

They helped me mail a chair (family heirloom) across the country. They packed it perfectly and it arrived in perfect condition! They are always friendly when I come in to drop off amazon returns!

Not very customer friendly. Only provided a piece of tape to help seal a small package; can’t even offer a complementary courtesy. The store manager charged $1 for that. Never experienced anything like this. The manager is Indian descent who literally cornered you in a position to either pay for a piece of tape or go buy one. Not very helpful at all. Kept saying it’s Amazon he doesn’t know anything. Really? Amazon has a contract with UPS for returning purchased items. It makes you feel reaped off and taken advantage of. Feel like I was in a third world country.

It is unbelievable that you have to pay $2 just because of you print something. There is no other way to print out. You have to use computer and they charge you. It is like a enterance fee. Is not acceptable. I paid $1 for a black-white page. I gave only one star just because there was a helpful man there.

This place is awful! Went in with my return to Dyson. I had my return email and the young man told me that they do not do returns to this company and told me that I needed to go to the post office. The next day I took my return to the UPS store on Beach Blvd and they did it for me no problem. If I could I would give this place NO Stars!!!

I went in today to get some documents notarized. The owner, Brian, helped me organize the documents and understand exactly what signatures the documents needed. I would have been lost without him. He went above and beyond the duties of an average Notary Public. I am very pleased with the service I received today.Also, I have used this location for shipping multiple packages. All of them have arrived in a timely fashion and always unharmed. This is the best UPS Store or Notary in Fountain Valley hands down!

Great service

I had a proposal due and the team at the store delivered my bid for me on time as I was a remote client. They did a great job, were friendly and charged a reasonable fee. Im very thankful and highly recommend their services!

If you ship something fragile make sure to have them wrap it for you because when it breaks they will us some bs packaging requirements that wont let you be reimbursed for your goods. I could have dropped the pre wrapped tequila bottles I shipped from 5ft onto concrete and somehow they break? Yeah right and the package was disposed of...what about the other contents? I got completely screwed

Super nice and helpful. :)

Ive been with this UPS store for years, it has gone through a couple of ownership changes but is great for its service.

The customer service is awesome and as well very helpful no matter you are there for just drop off or just to get something else. Thank-you so much . Will be there soon, they are number 1 highly recommended ❤️💛💝

New owners are very friendly and helpful. A bit of a drive for us but they are open late so we are thankful.

Very helpful dropped off package at 7:01pm lady is great example of how employees should be.

Arrived at 6:50pm on a Thursday when they close at 7pm and the doors were already locked

Great people! Perfect service.

Good location

Outstanding service! Very professional!

I went in to get a document scanned and the older guy working just kept saying You want to scan and wouldnt show me where the scanning machine was. The younger guy scanned the document for me.

Good service and polite

The lady at the counter seems very kind. She wasnt in her own world like some other stores Ive come across

Place was horrible