I needed new brakes, rotors, and a brake line flush. They were able to perform this request last minute on a Saturday with no appointment. They were professional and provided details and pricing prior to doing the work. There was no pressure to take the best service they provide or to change some of the parts. I was given the option to turn my rotors or replace them with a significant cost difference. I felt a sense of them being honest and not trying to take my money. I have had other work performed at this location and it was a similar experience. I will continue to use them due to quality work and them being honest and professional.

The best customer service that I have experienced in the past few years in the car maintenance services business. They strive to deliver excellent quality of service and customer satisfaction.Chris, James and Rob have done an excellent job with keeping the standards high. I have done brake jobs, fixed oil leaks, oil changes, inspections for my Ford truck all at this location. Keep up the good work, the bar is set high!

This place is great! Conveniently located, very friendly, helpful, and professional employees. Up front and informative about the proposed work. No complaints from me about quality of work performed. They even offered me a ride home and back (I live nearby) while they do the work, incredibly helpful!

Very sweet, honest and extremely hardworking individuals. Ive dealt with Firestone a good amount and these gentlemen completely blow them out of the water. They care about your situation and work with you to get the best possible, especially of things are tight due to surprises.

This is the third time I’ve been here to get my oil changed and I was very happy with the service!! I spoke with Rob on the phone before I went, and he was nice and professional. I went in and had a tiny wait, but everything was done quick! I would recommend this location to anyone needing service on their vehicle!!

Unbeatable personable service. They really care about your situation and work hard to give you the best possible price while still providing top notch service. It’s been a long time since I’ve encountered customer service like this. I’m glad places like this still exist.

The Brakes Plus in Keller, TX on Golden Triangle has my continued service. I went in for a free brake check yesterday and these guys are straight up honest! Didnt try to sell me any additional services but was honest with my brake issues. They even offered to give me estimates on any future services I would like. I left there feeling like I was not taken advantage of and my repairs were done honestly. They could have scheduled for me to come back the next day, but instead they had two people on my car getting my brakes fixed within 30 mins. Chris, the manager is top notch!

Excellent job and they had me in ahead of schedule for my appointment as well as done faster than the estimated time. Quality work and didnt try to sell me add-ons; simple brake pad replacement at a good and reasonable price. They are kind and had great customer service. Ill go back for routine repairs.

I had a great experience with Brakes Plus. I gave Rob a long list of things we needed done on our vehicle. He called me back quickly with a very reasonable/competitive estimate. The car was dropped off the night before it was to be serviced. They locked it up inside. All of the staff I met and spoke with, Rob, Chris, and Andy, all were incredibly friendly. I’ll definitely be back.

I came in as a walk-in to get my brakes done. Chris took care of my husband and I right away. Very polite...we had inspection done within half hour. We needed brakes and rotors done and they had it done in a few hours. Great discount and even gave us and my baby a ride home! Definitely will come back to get my back brakes done and highly recommend them. Thank you

I got my front and back break pads and rotors replaced here. I couldnt be happier with their service! They were very fast, professional, and tried to save me money where they could. I also felt like they were honest with me and not trying to rob me of my money. The work they did was top-notch. 10/10 recommend!

Rob and the rest of the team at Brakes Plus are excellent! They are professional, honest, and trustworthy. I go to them for all my maintenance needs because I know they will treat me well and give me fair prices. They will not try to sell me something I dont need. Keep up the great work guys!

Chris, I’m not sure was manager or not, he took awesome care of me and was very informative. You could see his genuine care for the customer and not just trying to sell you on unnecessary fixes. The whole team over at golden triangle is an awesome set of mechanics! I will always make the drive there!

The staff was very helpful in servicing my vehicle. Went out of the way to make me feel comfortable about the service vs. the price. This location kept me informed on the progress of my vehicle. Detailed what part was needed and the cost for the specific part. Very professional. I run a large construction company and will have my fleet manager look into having our company vehicles serviced there.

They say that first impressions last on people. My wife and I were definitely impressed on how well everything went. First of all, I felt great with the way I was welcomed into the shop. Secondly, Chris and the staff understood what I was looking for with a free brake inspection and an estimate on repair work. After the estimate, I knew what was expected and came back the next day for service. The entire crew exceeded expectations with the highest standards of professionalism. My wife and I are going to bring them more business in the coming days ahead! More than pleased with everything!

We have used this location numerous times for work on our cars and they always do an honest and excellent job on the work saving us $$$ over any work performed by the dealership. Highly recommend this location for all your repairs. Thank you to all the hard working employees that excel in customer service and workmanship.

I have come to this Brakes Plus location several times and always have a great experience. They are efficient, communicative, helpful, very knowledgeable, and most importantly -- affordable. I will continue recommending this location and going here myself for all of my vehicles needs.

Every time I go in I am greeted by a pleasant staff, especially Rob. He remembered my road trip, in which they gave me peace of mind before I took it, by doing a complete check over. They never try to push something on me to do, its a good feeling to know I can trust them with my vehicles. I highly recommend Brakes Plus on Golden Triangle,

I love this store, they help me fix my nana car they did it in a timely manner, they are very nice, Joseph is very good worker there

The service was exceptional! I was going out of town and another mechanic informed me that my brake pads were dangerously thin but that they couldnt get to me before my road trip. Brakes Plus got me in and taken care of quickly. Their price was better too! They even topped off my freon at no charge because the dealership couldnt get to that before my road trip either. Friendly staff who kept me informed as my car was being worked on.

I’ve been here before to fix my tire alignment. They did an amazing job. Today, I came because underneath my car there was plastic hanging out and made noises whenever I would drive, but they fixed it today and they didn’t charge me at all. It was a quick and efficient service. Highly recommend people to stop by if they have a car issue. Overall, they are so nice and they are experts at their job. I will definitely come back again. Thank you Brakes Plus. 🙂

These employees at Brakes Plus are top notch and truly care about their customers. Customer Service is outstanding, I have used them for two different jobs (alternator repair and electrical issues) on two different vehicles and I will not take my vehicle anywhere else. Keep up the good work!!

Rob and Chris are very honest stand with you listen to you and you will be satisfy 100% perfect

We have 4 cars in our family and we take all of them for any type of service to Brakes Plus. They always do a great job and they are very fair with their prices. We have been going to them since we moved over here to North Fort Worth and we have not had a bad experience once. They always exceed our expectations. I never feel like they would take advantage of us and they always explain everything without making me feel stupid. Best customer service in the business.

Outstanding Service!! They gave me and my daughter a ride back home while my car was being worked on and then picked me up when it was ready, this was a first for me for any vehicle repair shop. They were fair and honest and offered coupons without my asking. I highly recommend these guys and will certainly be back.

Hats off to these guys. They did a phenomenal job on my brakes in which I was pretty bad off. There was a little bit of a wait because they had to order a part. Luckily I didnt live too far away and these guys knocked off my Lyft ride-share charges. BOTH WAYS! Great service and super friendly staff. I will be a returning customer. Keep it up guys!

My review starts with a phone called I made to another “Brakes place” that denied seeing me today because I called late at 4:30 even though they close at 6. I call Brakes Plus and I’m told they’ll see me today because of concern after I explained my brakes situation. A man name Chris served me over the phone. I get there and a man named Rob greets me politely and automatically knows who I am. I guess they talked about a Honda Fit coming in for brake issues. So many minutes go by and I’m told of all the services they’ll do, pricing, and how long it would take. I agreed to everything and even though they close at 6 they stayed late and worked on my car. They got it all done quickly, efficiently and politely. Chris and Rob deserve recognition for seriously saving me a lot of time, money, and potentially my life. Will definitely be coming back soon for A/C repair and I recommend this place to anyone. Thank you again for the amazing service!

Great place to come get your brakes, oil, state, a/c everything on your car fixed. James is hella funny and keeps you updated about your cars progress. Definitely recommend to come here for your car’s needs and if you enjoy dad jokes… James is your guy! Thanks again!

Came in to check my brakes...pedal was going down to far to stop. They were honest about them didnt try to sell me brakes when I still had enough pad left on them. Ended up getting brake flush. They were on it with the how much time it would take! Update... The brake flush is what I needed ...thanks for suggesting it!

No hassle walk in oil change. Staff was very courteous and knowledgeable. Fast reliable service. Highly recommend.

Chris and his crew are the best. Great customer service, highly ethical, trustworthy and honest. I’ve been a customer for years and will continue to have my vehicles serviced by them.

Chris and Rob offered amazing customer service. My family and I drove in from the Houston area and had our AC go out. They were able to get the vehicle looked at and fixed in a very short time around. Highly recommend!

These guys are awesome!!!!!! They fixed my car in a fast and professional manner and I will continue to use these guys. If you have vehicle issues I strongly recommend checking these guys out!!!!

Ive been seeing these guys since the first week they opened the Golden Triangle location. Chris was there to help me since week one, and also Rob more recently. Theyve always been good, and I trust them. These guys are great.

Despite the road construction, they’re open. Definitely the most professional, courteous, and speedy service I’ve had on my car — and at a very reasonable price. The waiting room and bathroom are also spotless :) Highly recommended!

Chris and James were awesome! My Acura was leaking transmission fluid and they fixed it right up. Definitely recommend this shop! Great price and professional service!

The AC compressor on my Dodge Ram 2500 failed and needed replacement, so I got several quotes from other mechanical shops nearby and Brake Plus had the best price, for the parts and labor, and included recharging the AC system. Don explained the details and made me feel confident in the shop abilities. The office kept me informed of any issues and maintained good communication. When I picked up the truck after the work completion, I met the store manager Rob who also made me feel confident about this shop. Friendly and reasonable backed by quality work. Thanks for saving me from the TX heat!!I think I just found my new trusted auto service shop!

I got my alignment done here. Super friendly staff. Quality work. Highly recommend this place.

James helped me out from the moment I walked in till I received my car. Very educational experience making sure I knew exactly where my money was going and why I should be getting the service. Helped me with options for my budget and overall made me feel welcome. First time coming this location and using its services and will be coming back in the future.

After receiving an outrageous quote on my brake pads and rotors at the dealership, I called Brakes Plus and received a quote that was a third of the cost at the dealership. Not only did I receive a great value for the work done, but the team (Chris and James) at Brakes Plus had me in and out in one day when the dealership had my car for 4 days just to diagnose the issue. Brakes Plus has won my business for future work without a doubt. If you’re shopping for a car service/maintenance team, these are your guys!

This is my second time using Brakes Plus and James was absolutely wonderful! He really listened to my concerns and worked with me to determine what I needed, vs what wasn’t necessary at this time. He was very honest, and I was very pleased with his service and the whole Brakes Plus team at that. I will definitely keep coming back for all my car maintenance needs!!!

These guys are awesome!!! Always helpful,efficient, and get me fixed up!!

Super friendly and professional staff. James was, funny and helpful, and never made us feel pressured to get work done we either didn’t need or couldn’t afford at the time. Fair prices!

Went to the location on Golden triangle and Rob did an amazing job on keeping me updated throughout my brake service. Great customer service !

Chris and James were a TREMENDOUS help! I cant even explain or where to start. They were very nice and professional. I had my vehicle looked at for an a/c issue and they did everything they could to not only help, but ease any troubles that they could handle or fix. If you are needing your vehicle looked at or serviced, BRING IT HERE!! They Ill not upset you.

Amazing Experience!! James was very helpful and the rest of the guys were very helpful and courteous. Great and friendly environment! Definitely, coming back for all my car needs!

Had my State Inspection done at the Brakes Plus on Golden Triangle. Great service. Chris was the person upfront and gave excellent customer service. I was in and out in no time.

I walk in and James was in a great mood ready to help out customers. I knew the man really cared about the service and safety. Very knowledgeable about my specific vehicle and its specific problems.

Went in to get brakes. Set an appointment still had to sit there for 3 hrs. They finally finish I leave and no more than 10-15 min later I have a flat tire. I went into the shop with 4 brand new tires. It makes no sense whatsoever. I call and the guy on the phone doesn’t care at all. He’s just saying it’s my fault I got a flat. I must’ve hit a curb or something. No concern for me being on the side of a busy highway, nothing. No explanation. Man didn’t even tell me if they even checked or added air in my tires. He was only concerned with placing the blame on me. Don’t go here. There are way better options. I learned my lesson about choosing the first option to pop up in the search. It’s not worth the time and money spent.

Rob, Chris, and Jimmy were awesome in making sure the work was done in a timely fashion. The pricing was fair and worked with my schedule. Thank you!

Brakes Plus provided exceptional service. This was my first visit. The lobby was clean, and there’s a small seating area. I got an oil change, and they also gave me a free tire rotation and applied a $10 coupon. They told me my car was getting close to needing new break pads, but I didn’t feel any pressure to get them replaced that day.

I’ve had great experiences with this shop whether needing routine maintenance or repairs. Quality, fast and friendly service at an affordable price.

I HATE dealing with repairs on my car; I am used to getting the little lady treatment usually when I go. So I likely put off getting my brakes checked longer than I should have. But I finally caved and went to see Brakes Plus. My service advisor James made me feel right at home! I arrived earlier than my appointment time, but he had my car checked out immediately. He explained in detail what the issues were with it. I sat and waited for my car; James kept checking on me to make sure I was doing ok the whole time (their poor building was having some AC issues [that they were all over getting fixed on top of everything else!]. James and his manager Chris were both top notch in their customer service skills and attention to detail!!! I wont ever go to another place again!

The wait time for inspections is less than 30 minutes. They are very courteous and professional. They also put paper down to keep car clean. I highly recommend Brakes Plus. You can also call ahead to check on wait time. Air conditioned clean wait area and restroom.

We dropped our car off at 2:30pm without an appointment because our breaks needed to be worked on and they had it outside waiting for me by 6pm. Efficient and courteous at a good price what more can a person ask for? 😁

Chris did a state car inspection for me. He and his colleague were cordial, friendly, and fast! Great service, I will be gladly returning to this location.

I’ve been to brakes plus many times and I am never disappointed. This last time Rob took care of me and made sure the job was done efficiently and quickly. I highly recommend brakes plus.

Good group of people. Young lady up front was very polite and very knowledgeable. She would discuss items with people that could be possible issues in future. Not pushy or pressuring. Giving them the needed information so they could make informed decisions. They did the work I needed as I asked. Needed slightly different coolant for my car. They informed me of the slight cost difference before proceeding with the work. No funny business with cost when finishing. What they said it was going to be it was. Work done in a timely manner. Discuss other points of interest with car. Informed me of OE recommendation of service intervals with various items. This was done in a very informative manner not pushy. No scare tactics to try and frighten you into having additional services done. Very professional and was very pleased to use them. I will be using them in future and hopefully they continue to impress.

My brakes had started making a grinding sound so I took it here because it was close to me. I have to say that the service was amazing! Julie even gave me a ride to and from my home while I waited on the repairs. They got it all taken care of within a few hours and everyone there was really friendly! I couldn’t recommend them enough!

Hands down the best mechanic I’ve ever been to! They care about their customers and their vehicles and I would recommend them to anyone. They helped me during the winter storm and made sure me and my car were taken care of. Very reasonable prices and excellent service. 10 out of 10 stars 🌟

James was great explaining what needed to be taken care on my car.Had the front brakes taken care of and power steering flush. They even rotated my tires without charging, which needed to be done.I recommend brakes plus to anyone. You will be happy and confident that the work is done correctly.Will be going back for the other things that need to be taken care.

Everyone was very nice and respectful. I would definitely recommend to other consumers. Plus I got a lifetime warranty on my brakes!!

Absolutely Love this place!James, Chris and Robert have been a huge blessing. These guys are very professional, extremely kind, and very experienced. They have saved me money, time and confusion.I wont go anywhere else.Thank you fellas for all you help.Jeff Rose

Went in for an oil change and the entire process was great. Quick service, friendly staff, affordable prices. Couldn’t ask for anything else

Professional service. Clean shop. Staff made me feel welcomed.Great service for the price.

This shop is a great place when it comes down to customer service. Price is way better and lower then the dealer and any other shop I ever been to. They know what is going on with your vehicle and will go over them in details with you. Thanks!

Rob gave us fantastic customer service. They were professional, polite and did a full brake job quickly. We are very happy with our purchase and will be back! Thank you!

What a great place! Fixed our car no charge after another place quoted us $1200. Always come here for our car needs. Reliable and honest.

Highly recommend! Friendly, no pressure, and very informative. As a female, I feel taken at vantage of in most car places but here I felt informed and respected. They took the time to help me understand what was needed and why. Shout out to Julie and her team. They have made a repeat customer out of me.

I have gone to this location three times now and every time I go in the guys are always very attentive and professional. Being an automotive tech for over 20 years I understand that days can be tough and super busy but these guys make time to take care of the customers. Chris is an awesome manager and I would definitely recommend this place for any automotive needs you may have. I brought my motorcycle in for an inspection and it literally took him 15 minutes to get me in and out.

Sweet Place! :) Took care of my wheel bearing issues with no problems at all. Deeply appreciate both James and Reyes for their services and skills. You guys rock!!

They looked over everything before doing my alignment and saw stuff that needed to be fixed. Jimmy was amazing and so is the other front staff. Will for sure be bringing my hooptie back to them in the future! Thank you!

Chris helped me get back on the road in no time at all. Excellent service and definitely will be coming back for future repairs

My service advisor was James Tran and he was professional and friendly. I felt as though the service was efficiently done.

Amazing service! Brought in my suv with a vague description of braking issues. Rob and the guys were able to find one issue and fixed it quickly and affordably. Wasn’t able to find the second issue on first pass so asked to test the car one more time and found the hidden culprit! Fixed that issue quickly and affordably as well. Received a call the next day just checking on us and seeing how the car is driving for us. Amazing and personable service that just earned our loyalty! Thank you!

Robert at Brakes Plus was very helpful. He not only explained what needed to be done, but also took me out to my car to show me what the issues were with my brakes.

Awesome customer service! Very Honest and straight forward. The Manager Chris helped me through the entire process. Very professional. I will not go anywhere else.

Excellent service, Rob was specially nice, patience, professional and helpful, fair prices, got the Wheel alignment, was a great experience!!

Always great service and knowledgeable staff. Highly recommend!

I had the best experience here! These guys went above and beyond to help me out and I was so grateful. They truly care about the customer and do great work. They are honest, friendly and have good prices. I HIGHLY RECOMMEND!!

I shopped around for other quotes prior to and these gentlemen are the most reasonably priced in my opinion. I spoke with Ryan and Chris over the phone and Rob helped on the actual day I came in. All of them were extremely helpful and laid it all out for me before so that I could communicate with my husband while he was at work. They then shuttled me back home while we waited.You can just tell they are sincere and honestly have your best interest. I appreciated it very much and will be back for sure. Thank you!!

Came here after another shop quoted $1000.00 for brakes without even looking at my vehicle. James was great at explaining repairs (under$300) and I did not feel the least bit pressured. Highly recommend Brakes Plus!!

I went in to get my daughters breaks and rotors replaced. I came to them because I was recommended to them because of their price point. I was not disappointed! Not that anyone if every happy to spend a few hundred dollars but...the team was so very helpful, they were Johnny on the spot,they explained everything that needed to be done. It was fast, the car was left clean,no grease on things like our other mechanic. The store was clean it didnt smell like shop. They even gave her a list of other things that needed to be done and the time frame to do them in. I may not know much about cars but I do know customer service, and these folks have that !

Have had 2 visits, one for brakes, one for oil change and inspection sticker, and all the great things that people in these posts are RIGHT ON😃

They were excellent at explaining the repairs that were needed and did not pressure me in any way. They were very pleasant to deal with and even came in under their original estimate. Will use them for any brake repairs on my other car if needed.

My breaks were grinding so I had to get them replaced but Ive had a hard month and money is tight. James helped me get everything that needed to be done at a price I could actually afford. Im so grateful to him and everyone at this Breaks Plus for taking care of me by working within my budget.

Chris’s team has taken care of all my family’s cars (Toyota Sequoia, Toyota Corolla, Ford Escape Hybrid, Mazda3) since they opened. Safety on the road is very important to me. I trust these guys to keep my family safe. They were my go to for upgrades to my RV tow vehicle. Installed a sway bar, brake controller and suspension air bags. Great service! Great price, Great team. Thanks Chris!

This place here deserves more than just five stars. I took my car in for an alignment and they didnt even charge me for it. When they say free alignment checks they mean it no cost. I didnt even pay for labor which I was more than willing to pay since they did make moves but were very minor. Very honest place will be going back again soon.

Really great service from the first evaluation of my brake problem with the Manager Chris who I rode with in my car to Rob’s excellent customer service. Our brakes were just making sounds when stopping an another service dept couldn’t figure out what it was, but Brakes Plus got it done for us! We will be coming back - state inspections are done at this location too with no appointment needed. Thank you Brakes Plus!!

Great shop and really friendly. James is awesome and extremely helpful! Would recommend everyone to come here for all your vehicle needs!!

The staff were extremely helpful. Everytike Ive gone into Brakes Plus they have always been so quick to get me in and out. By far the best mechanics Ive talked to. They explained everything they were going to check ans how they were going to do it. They kept me updated on the repairs and got it done in a nice timely manner.

Update: Robert and the crew at Brakes Plus took care of me again. Needed a new battery for my car. They got me in immediately, and replaced the battery. While I was there, got an oil change and an inspection. Fair price and great serviceHave taken both of my vehicles for service many times. They have treated me well each time. Have had A/C service, brakes replaced, oil and lubes, as well as minor engine repair. Prices are fair, and service is always fast and accurate.

We use this location for almost everything now......these guys are great, reliable, friendly, and professional.

I took my work truck in on a Saturday for brakes, shocks, and an inspection. The guys at Brakes Plus stayed an hour and a half past closing to make sure that my truck was ready to hit the road for work on Monday morning. I usually have a hard time finding a place that I feel confident about working on my vehicle, but these guys earned my confidence and Ill be heading back any time I need any work done in the future. It really is hard to find businesses and people that take care of their customers and take pride in what they do, this place checks all of the boxes.

It’s always a very welcoming place and they always get me in and out on time!

I went in for a part I bought thru them, I left with a quote for a free repair and free parts as it was still under the warranty, I show up and now they say it was wrong to begin with, if they can’t get money off u right then, they refuse to do the work to which they are required under warranty. You will be hearing from lawyers!

Great experience, great service, my new “go to”for auto services. Highly recommend!!

Rob and James did an amazing job and the professionalism and care they show is why they now have a loyal customer. They did not force any package or deal on me. They provided me with all the options and costs involved.

Chris Manas was very helpful with my truck and explained everything to me and understood my situation and finances. Will definitely recommend and bring my vehicles back for any repairs

I went in to get my brake pads replaced, they were extremely kind and helped me out with replacing the rotors as well. They even did my windshield wipers for me too. I highly recommend ! :)