Don was very professional when he came to our home to discuss options for our new AC unit. He was thorough and explained everything in detail, and answered our questions. I loved when he asked if he could step out for a few minutes to allow us time to discuss the options he reviewed. He was very personable, which I love, as it allowed us to get to know a little about him and ourselves. He was also respectful of our time. He delivered excellent customer service and did it effortlessly. This company responds quickly to any issues or concerns. The technicians are knowledgeable and offer detailed insight about the services they are providing. We have never been disappointed with this company as they aim to provide exceptional service.

My repair man was Dennis. He was super nice and told me exactly what the problem was within 5 min of getting to my address. The problem I have is the price.... I was charged $689 for a capacitor and electric control unit. Way too pricy when I can buy my own capacitor for less than $100 online. Great service but the prices are a rip off.

All the kudos to the Comfort Experts! They have restored cooling comfort to our home. The expert service was worth everything. It started with a duct cleaning from Abraham. Very careful and tidy. Many, many, many thanks to Desmond and Alfred for pulling double duty and staying late into the night to make sure we were up and running and completely comfortable with our new system.We are extremely pleased with the level of service we received from the Hobson air Comfort Experts!!

The technician Mark was great. He went through both my inside and outside A/C units and diagnosed my issues. He was knowledgeable and professional. What I didnt like was I received a call stating the technician would be at my home at 10am. If I had not received this call I would not have had a big issue with Mark actually showing up at 1:30pm. I had to make 2 calls to the office and threatened to cancel my service call. If you tell a customer that the technician will be there at a certain time it you shouldnt have to wait 4 hours for the actual arrival.

Had a tune up done on my a/c unit. Dennis was very knowledgeable, wasnt put out by my old, old a/c unit. Talked to me about how my unit was functioning and made suggestions. His positive attitude and his professional manner were appreciated. Will be using them again!

Texted the customer service least night at about 8pm and they had a technician out today to help diagnose an issue. It ended up being something that will require a plumber and their plumbers are booked solid for a couple weeks so Im going with another company for the plumbing repair, but Ive been very happy with this company every time Ive used them. Will definitely be calling them again with any A/C related issues.

Tech was very professional and thorough. He actually went above and beyond my expectations. I was able to get someone out within an hour of when my call was received. The problem was resolved completely.

My technician Marshall was very professional, he was on time. He called ahead of time to let me know that he was in route.He appeared to be very informative, he explained the problem where I/we could really get a good understanding. The only reason I did not give him all 6 stars is cause he did not do the work. And we wanted to get a second opinion.The guy from the 2nd company, pretty much said the same thing. But he was confused by the example that Marshall gave me. (Telling me that the coating was worn off the Coil, and thats why the AC was leaking).But as an overall, I have no complaints.

My service technician was Casey Dobbs and he provided excellent service. He was very personable and professional. And the support and timely notifications from the office of Comfort Experts and exceptional. Highly recommend Comfort Express.

Mark B is an excellent worker. He has saved me and my husband twice now. He is very knowledgeable and works in a timely manner. Comfort Experts is a great company and I recommend them for any of your services.

Thank you so much Ty! You are very professional, knowledgeable, proficient and detailed. I appreciate your communication, patience and understanding. You explain everything you are doing and why, which is very important to me. Your Customer Service is stellar!

Sergio V and Jose G were our service installation techs. Their service was very well done. They were very professional and respectful and explained each area that was performed involving the installation. We were very impressed and would definitely refer them. Great teamwork! Thank you!

Jose G and Travis did a great job installing our new system. Jose was very professional and VERY knowledgeable about the system and went over everything we need to know about operating it. I would recommend Comfort Experts/Hobson to anyone needing a repair or a new system. We have used them a few times over the last 12 years and they have always done a great job. Also, the customer service people are the nicest ever, as well as Rob, who came out and discussed our options and plans for getting a new system. We knew exactly how much it would cost without any surprise additions. We are very happy with the whole experience. Thank you all!

We have been dealing with Comfort Experts for many years now and we are on our second unit we purchased from them. Andrew J. came out today for routine maintenance. He was on time, friendly, professional and knowledgeable about taking care of our air conditioning system to keep us comfortable for years to come.

Ty did a great job explaining all the issues with my 16 year-old system. It’s old. I’m not excited about replacing it, but I needed an understanding of what is going on and have it shown to me by a good communicator. He was on time and the company sent text messages about when he would be there. I’ll use them again.

Warranty repair on a 5-year old Heat Pump. Part needed not in immediate stock so got us up and running with an alternate part until factor replacement available. Followed up with factor replacement immediately after the holiday weekend. Good follow up. Very capable technician A+ service.

Thank you very much for your service today! Andrew was very helpful and did a great job to get the ball rolling with clean air! My family can sleep in comfort. Thank you Lord for sending the experts my way to help save the day!

Simon was prompt...I was home and didnt hear my door bell...He called instead of leaving and canceling my appointment. He was knowledgeable, friendly and professional. He explained what he checked,what he did and what I needed.His recommendations were not pushy. Im very pleased and will consider his recommendations.👍🏾

Casy was friendly and professional. He explained the work he was doing as he did it. He explained the repair that was needed and showed me what repair was needed and showed me why it was needed.

The technician came in, took the thermostat thing off the wall, told me it was rechargeable with a USB micro cable. That was a very expensive lesson for me & probably the easiest call for him. I was quoted 1 price in the phone but told a higher amount when the tech showed up. It was bad enough that the service fee was so high, I was not paying more for something that I should have been told about when they installed the unit. I paid the price I was quoted on the phone. Ive never had this happen before. This was the 2nd time today she had misquoted a price.

Marshall was a very nice and helpful gentleman. He found the problem quickly and fixed it. Thank you for sending him.

Took out old heating and air conditioning system and replaced with new system. They arrived on time and quickly began working. They also showed me how to operate the new thermostat and removed the old units I am very satisfied with their work. Terrific job

Requested quotation for new system. Very quick response and up--to-date information. Helpful and personal attitude. Professional appearance and good discussion of my options for heating and cooling.

Always on time, professional, polite and informative. They explain things in layman terms that help you understand. Give paramaters of meter checks and explain what they mean. Always very helpful.

Casey was friendly and helpful. He took time to explain issues and solutions. I’d use the service again and recommend to others.

Professional assessment done and was quick definitely would want to use them in futureThanks for your expertise

!Andrew performed services other repairmen didnt bother to do. He fixed a water leakage problem I have been having every summer with the small acs for several years. He is conscientious, courteous and professional.I will request him when I need service in the future.

Ryan and crew arrived on time. They listened to my description of the problem with my water heater. Ryan did some testing and made a diagnosis of an electrical issue at the breaker box. They replaced the needed part and I have hot water again. Will definitely call Comfort Experts again should I need any other services. I highly recommend them. Great job and great service!

Ryan was awesome and so was Sam! They took the time to show me where the areas on my compressor werent working and made sure I knew the cost before proceeding with any repairs.If I have any needed repairs in the future, I only want Ryan to assist me with my AC needs.

Tyler is an excellent technician. He is professional, thorough and friendly. He did a great job doing the seasonal tune up and cleaning of my A/C and Heating system. I would definitely recommend him to my friends and family.

Dennis C, Assessed the problem recommend resolutions. Very courteous

Great service with workers with great attitudes. We had a 1 year old in the house during the install and they were very considerate. The worker who came to our house and educated me on the options was also excellent. A gem of a company to work with.

Check and service system for the summer. Dennis very good service tech gave us a good view of our equipment and the condition of it. Would use the Comfort a/c people again.

Haven’t decided yet but the experience of the free quote was amazing . He was extremely informative and answered all my questions

They did a wonderful job on our System. The tech was polite, well-groomed, wore shoe covers so he wouldn’t mess up my floors. He was efficient but very nice. It was a very positive experience.

Conner was very efficient and knew what he was doing. Lisa in the weatherford office was very friendly and informative and enjoyable to speak with.

Very Professional, knowledgeable and looking forward to having them replace AC unit. Good price and value

Aircondition is in bad shape. And needsa lot of work done. Best thing to do is toreplace the unit. They explained everythingto me. Recommended to get a newAircondition installed.Comfort Experts Inc..suggested this tome a while back. They were right!!!Everybody was very nice, friendly, knowledgeableand very helpful. They were taking care ofme 100%.Always ready to help.Thank youErika Halliburton

Ryan is excellent. Fixed the problem. In and out.

Riley was fantastic...he was very knowledgeable and helped to find a solution to my issue that wouldnt break the bank!

Casey was the serviceman who came out today. He was a very pleasant, articulate, and THOROUGH HVAC representative for the Comfort Experts business. Hes the sort of employee who you want to showcase for your business because he put the customer first. He was outside in the twenty degree weather for probably an hour thoroughly inspecting three of our heat pumps. Then, he had to climb a set of stairs and go in two, different levels of attics to open up the air handlers. By the time he left, I was certain well survive this upcoming record cold and snow, for the next few days, with our units still running. He even took the time to look at my thirteen year-old water heaters. He made suggestions of things I might consider (duct cleaning, installing UV lights inside the handlers, etc.) as well as forewarning me of burned contacts and a coil that are on their last legs, but he did NOT push me into any purchases. Thats important to me. He was a very personable and likable fellow.

My technicians were very polite and respectful of my home. They spent the entire day taking out my old system along with all the ducts and replacing them with new. They also had to relocate the new unit which required new wiring to be placed along with the plumbing. They did an excellent job!!!!

I love Comfort Experts!!! Great customer service and knowledgeable technicians!! They replaced my heating and a/c system 11 years ago, they service it every 6 months. I havent had any issues since the installation! It lowered my utility bill and I now live in a comfortable environment.Highly recommend Comfort Experts!!!!

David is an awesome person. He was very informative and professional. Thank you so much.

Thank you for the quick response to our call. Jordan was informative and helpful!

Andrew J was an outstanding tech who was able to find the problem and get our AC working. Glad our service ended with him after the way it started . We were scheduled for service at 10 am which was verified first thing Saturday morning. We finally had Andrew arrive at 2 pm. It certainly would have been nice to reach out and let us know there had been an emergency call. I’m sure most of your customers have things that need to be done instead of waiting for a technician to show. If it had not been for Andrew it would have been a disappointing experience. Andrew Thanks for a job well done.

Very happy with our experience. They take pride in their work, and go above and beyond with customer service.

Mark B did an amazing job!!! He was able to walk me through what was needed and why.He fixed my valves for the washing machine and installed my new washing machine.I would highly recommend his services and must applaud Comfort Experts for having a capable and fast handyman in their employ.

Sergio V and Jose G installed a new AC unit and cleaned ducts and vent covers. Two professionals i will have back at my home. Thanks Comfort Experts for two remarkable employees. We are very happy with the work and dedication of these two gentlemen.

Our technician was thorough and very professional. When he finished, he came in and discussed all his findings with us, making sure we understood exactly what needed to be done. I was very impressed with him.

I have used them before and have had experience with a few of the different skills sets that are apart of their offerings; their personnel are always very very good........

Really appreciated Mark Bs help with our sink. It was a quick and easy repair and he was able to help educate us on a few other small plumbing related questions. I expect well be reaching out to Mark again for future help on any HVAC or electrical issues as well.

Beginning with a free estimate. Personnel were very professional and attentive to my needs. Objectives were explained. Responsiveness and transparency throughout the experience. I definitely recommend them.

Sam was professional, knowledgeable and very helpful. Thank you for your help. His name was not on the technicians to choose from.

Arrived faster than I expected. Figured out ther problem quickly and fixed it. Im still under warranty and only had to pay a service call. With it being after normal business hours, I am satisfied for how quickly my AC is running again.

Mark B was professional, prompt, helpful. I will definitely use Hobson any time I need service on any of my appliances !!

Salesman was far too casual, clearly wanted to get off and be elsewhere

Ty was very professional, informative and answered all my questions. An all around good guy.

Marshall gave my AC unit a great tune up!!Plus he gave me great advice on how to keep it running as efficient as possible. Great service!!

I was very pleased by my experience with Comfort Experts - Hobson Air Conditioning today. Their technician Connor came to do yearly maintenance on my A/C. He was polite, professional and he followed all the Covid protocols. Even the people you speak to over the phone are helpful & very pleasant, like Anne who called to verify my appointment. I would recommend Comfort Experts to everyone.

Mark B. was our tech and he was phenomenal! He was on time and he thoroughly examined and repaired my ac system! Thanks Mark and thanks Comfort Experts

Dennis was incredibly professional, polite, and did an incredible job. I have called on Comfort Experts multiple times and they always deliver an amazing level of service that ensures I will call again. Scheduling is easy.

My family has been using comfort expert for 3+ years and they have sold out family 2 new AC units (super expensive). The most recent unit installed 1 year ago, is working fine and I had my yearly service/tune-up about 2 weeks ago and was told I just needed to change the filter.Now, I’m dealing with a rat infestation in my attic. Want to know why? Because Comfort Experts recommended to add new insulation on top of old insulation, and that’s basically rat breeding ground heaven. I wasn’t too shocked at this when the Critter Control manager explained, but what did shock me and made me feel like our family was taken advantage of was the fact that the air ducts in the attic were NOT securely connected to my air vents. Only one of them was clamped down. Out of the 7 air vents in my house, only ONE was properly installed. In addition, old insulation and new insulation was found in the air vents themselves so Comfort Experts didn’t even think to clear these when installing or actually attach them correctly. For an entire year, my BRAND NEW AC/heating has been running harder than it should because this company cut corners where it shouldn’t. In addition, this is something every employee should check for when doing annual or semi-annual check ups. Not to mention that to fix the rat problem, a Critter Control company (not AC experts) had to suck all old and new insulation out and PROPERLY lay down new insulation amounting to over $5,000 is labor and materials. This is unacceptable service/work from any AC company, let alone one that has taken lots of money from our family to incorrectly do their “job”.

I had to get a new HVAC system installed in my new house, and after shopping around I decided to go with Comfort Experts, I was sold by their expert sales guy and all their guarantees and what not, seemed like I couldnt go wrong.install went well enough and things have seemed to work fine, except when they arent. It hasnt even been two months yet and already my system has failed twice. They came out to get it up and running the first time and did, apparently a part defect and they ended up having to unplug something and leave it dangling, its been about 4 weeks since then and I havent heard anything about that part getting replaced or fixed, but my AC sure is broke again.I also gave them a quote over a month ago for their low price guarantee and I keep being told they will look into it by their customer quality person, still over 4 weeks later and just radio silence. Im regretting spending 11k with this company to install a new system.I do like that their service techs will come out when you need them and get things up and running, but my overall experience outside of that hasnt been a good one.Would recommend looking elsewhere.

Fast, friendly, honest service. I have used them before and I will use them again.

Casey was amazing fast and efficient. Great service and will keep using them. Thank you(:

Marshall did a great job. Was professional, and before entering our home was very thoughtful and put booties on to not track my house! Would highly recommend this company!

Casey is professional, courteous, and skilled. The man deserves a raise!

Mark B. did a great job at repairing our AC system and tuning it for the new season.

Great service. I highly recommend Comfort Experts.

After hours call out. VERY impressed!!! The call center was friendly, helpful and professional on the initial call.The tech that came out, Dennis was AWESOME!!!!He was very professional, friendly, and as soon as I explained the issue, he knew exactly what was wrong.He got it fixed quickly and we would definitely recommend him and this company!

Ryan was very knowledgeable and professional. His service was exceptional and was kind and honest. Thank you for excellent service, Ryan.

Riley Hobson did a great job showing us the options available for a/c replacement. Very professional.

Service tech on time. Very professional and thorough. I have a service contact with them and have never regretted it. Thank you!!!

Will recommend the company. They explained what the parts needed to be worked on, an took pictures. That way I knew what they were talking about on the units. Very professional !!

They are always ready to help if I ever have a problem. Regular checkups on my HVAC very nice professional people. Ryan did a great job, he had been here before.

He was quick and did not take him long to change a valve

Inspection of HVAC. Great job drain cleaned unit good shape. Signed up for periodic maintenance.

Ethan is going to be such an asset to this great company. He is very personable and knowledgeable of the business. Ethan performed the maintenance efficiently and went above and beyond servicing my unit to make sure it was running in top form. Comfort Experts is the best AC company in Weatherford and has been taking great care of my HVAC unit for over 12 years. Such a pleasure to deal with!

Simon came out on a Sunday to fix our air conditioning that had quit working in the middle of the night. He was very professional and happy to answer me questions. He did a great job of explaining the problem to me and went about getting it fixed quickly. Very respectful and friendly attitude, made me feel good about using Comfort Experts for the past 15+ years for all me cooling and heating needs. Great job Simon, thanks again for your help.

Showed up when they were supposed too and knew what they were doing. Professional and cognizant of family in the home. Good job.

Great service! Tech was very friendly and helpful!

Marshall is awesome very impressive knows his stuff. I’d recommend him every time

I needed an estimate on a furnace which mine stopped working from the Texas Snow storm. I contacted comfort experts and they sent Riley out the next day. He was professional and answered all my questions and gave me an estimate on the spot. I will be using this company for my furnace replacement.

Riley’s performance was nothing short of incredible!!! His professionalism was awesome, and he seemed very knowledgeable concerning his products and procedures. It was an absolute pleasure to do business with him and his company. I am 66 years old and quite the ‘horse trader’ and I have never approved a contract to the highest bidder. I did this time because Riley earned my trust and business within a few short hours during his visit.The installation team of Desmond and Jose were awesome as well! They arrived on timed, explained what they were going to do, and proceeded to install our new HVAC system. They had a few setbacks such as the original unit had some cosmetic damage - it looked like it had been dropped - but after making a few phone calls a replacement unit was delivered and installed.Theresa stopped by several.weeks after the installation to perform a quality check and take the required pictures for the local government. She was very pleasant, professional, and very thorough.In conclusion I would rate all aspects of theperformance of Comfort Experts to be 5 Stars!

On Time, friendly and thorough service. They come out 2X a year to make sure my system stays healthy

Conner did a very good job. He explained what he was doing and what he found as he went along. He was very professional and friendly. Very pleased.

Had a furnace repair needed after I had a power surge that knocked out my main electrical panel. I called in the morning and they were able to come out same-day. Dennis was able to quickly diagnose the problem and offer me options for repair. All in all, it was a great value - so much so that I signed up for their maintenance plan. Will definitely be using them again (unfortunately) 😁.

Saw an installation at a friends house in Weatherford that was done by Comfort Experts. Holes in bottom of A-Frame cabinet, can see ground underneath around refrigerant lines. Installer advised her it is *her* problem? Evap coil icing up likely due to outside air being drawn in. Cabinet installed crooked, difficult to get front panels to close correctly. I would LOVE to see air pressure measurements made of this install. Parker County doesnt require inspections, unfortunately. I am no fan of government poking nose into your personal life, but seeing this made me reconsider for minute..

Simmon excellent and very professional would recommend him to everyone very polite and friendly.a job very well done thank you 👍 summon.

Dennis is a great guy, a veteran serviceman, and good at diagnosing issues. Our AC/Heat has been under the care of Comfort Experts for a while and they have always suggested ahead of break down needs, while fixing issues promptly. This has been a good company for our HVAC needs.

Mark B was very professional and thorough. He was knowledgeable about all aspects of the service and explained things well.

Season Special!Complete heater system check for only $39.00!Excellent customer service, great work!Mark B was very professional & he had a great attitude!Mark B was also very personable & answered all my questions very clearly!

We had Mark and Daniel by to check our system and give us a quote on installing a new AC. Both were very honest and professional, and I’d definitely recommend them to anyone.

Mark, did a fantastic Job, checking my System. Mark Identified that the Power coming into my House was High. Which allowed me to contact Oncor and have them come out and Check my input voltage.

Jose G is an awesome technician who represents his company well. Hes prompt, wears a mask at all times, ispolite, listens intently, asks if I have any questions and to be sure I am knowledgeable about what is done, asks me to summarize the work he did. As a retired teacher, I appreciate the depth in which he engages me as a customer. This a a young man going places. The company should be proud to have him as an employee representing them. You couldnt ask for a better employee.

This full installation of a new HVAC was installed mid April 2021 by employees of Comfort Experts of FT Worth ;Jose and Keandre were excellent installment technicians.They were thoughtful and conscientious of us, our animals and our home. They wore masks, were gentle on our old house and flooring, and cleaned up after themselves.They were both patient with our questions throughout the install and collaborative in telling us what they were doing next and problem solving. They prioritized which steps of the job to get done with rain coming during the day. Our house presented a few challenges. The attic is tiny, will not fit a human, and has limited access points. Keandre was determined and creative in how to get as much insulation coverage as possible. I was very satisfied with the results. Our utility closet was a tight fit and Jose adeptly problem solved how to fit in the new indoor unit around pre-existing gas lines and drain lines. At the end of the day Jose remarked he liked the challenge. Jose gave us a great orientation of all the new equipment and patiently answered all our questions even though it was getting late.On top of all of this, they arrived on time, immediately ready to work, they were both kind and pleasant to share a space with for 8+hrs and great to our animals. I highly recommend both Jose and Keandre.Remington PohlmeyerLeslie ThompsonSandie LabordeFrom the very first contact with this company, Comfort Experts of Ft Worth, I received far more service from each and every employee I had contact with, starting with their front desk staff, that put me immediately to the right person, to initiate the process of placing a entirely new HVAC system in my 65 year old mid century home. I requested a seasoned employee to guide me through this process as the home is 65 years old with some specific needs . So they sent Don, obviously “well seasoned, and knowledgeable in all specifics of equipment, workings, and process of placing new HVAC systems, answered all my detailed questions concerning the entire process of doing a full change out of HVAC system, he arrived on time to the property, completed a full assessment, determining what would be the right system, size, for the best overall performance, especially for the extreme heat of Texas summer days.The company was flexible on appointment times and Don happily spent several hours on property on this initial analysis determining needs, detailing specifics; his follow up call with his analysis and price bid, was organized as well as every detail covered in the process of explaining the steps for this change out of HVAC.system.I have rarely received such wonderful service, from any contractor at any time, as I have experienced from this entire company in every department .I was extremely impressed with Don and found myself feeling fortunate to have found this company, full of professional, experienced, competent, and reliable Employees ! Many thanks to everyone ! Sandie Laborde

The technician was knowledgeable and extremely courteous. He took the time to explain how my heating units could work more efficiently with my smart home system. Extremely good value for the service provided.

Yesterday Evening I had a flat tire. I was waiting for roadside assistance to come in the next hour or 2 when a young man stopped by. Wearing a Comfort Experts Jacket he asked if I needed any help. Knowing he didnt have to, he proceeded to replace my flat tire with the spare. Through conversation I learned that his name is Michael and he has been with your company over a year. If all your employees are half as kind and helpful as him, I will surely be calling when I need help with my air conditioner. Good Job Comfort Experts!

Comfort Air had a tech at my house to repair my inoperable furnace within 2 hours. Tyler was professional,courteous, and highly knowledgeable. He quickly diagnosed that the furnace igniter failed and the flame sensor should be replaced, and showed me the burnt out part. He quoted me the cost for parts and labor, and then quickly fixed the problem. Our house was nice and warm again in no time. Outstanding service!