We hired these folks for peace of mind that our lawn would be treated professionally. Our first treatment was on our neighbors yard and not ours. I had to flag them down as the second treatment was being applied to the neighbors. They have now treated our yard from March until September and the yard is still full of weeds. These folks apply the the same (one size fits all) regimen to your lawn just as everyone else on your same route. As if all yards are the same. There is NOTHING custom of special about how they treat your lawn! They dont slow long enough to look at what they are doing to determine if the impact has been positive or not. Do it yourself and youll save money and the stress.

Trugreen did a fine job up until September 10 2021. I called to suspend service because we are redoing our landscape. They came back out and I called on Sept 20 To have them stop all service until futher notice. They assured me that they would not return until called. Looked out my home office window to see yet another treatment going down. Oct 7 I confronted the tech and asked him to get his supervisor on the phone. He said his name is Dave from Fort Walton Fl. I am on hold as I have already contacted another (can do nothing to help) phone tech. You cant get through to district or Corporate TN office. At least not Yet but it is going to get real. What they are doing is against the law.

Big company attitude, not in touch with its customers in our local Navarre, FL area. Different tech each time, not willing to talk to home owner about lawn condition concerns. Paid in advance for 1-year service, what a mistake! We had a sales rep, Mike, who sold us the service in Dec 20. He knocked on our door in Mar 21 soliciting for us to sign up for TruGreen service. We told him that he was here in Dec and sold us the service already. He insisted he was never at our house and was arguing with my wife. I pulled up his personal number on my phone to show him that he was in fact at this address before! What a joke!!!

Had my lawn aerated over a month ago. The Professional completed about 60% both the front and backyard. My blind grandmother couldve done a better job. Called to complain, spoke with the manager, weeks gone by and nothings been done. Customer service can only send an email to the managers. Havent got a refund, they havent made it right for weeks.Terrible company, go with locally known business.

They are not worthy of the 1 star, I’m forced to give. I paid for plugs back in March, here it is 4 months later and I have yet to receive the service. They didn’t hesitate to take my money from me in March! Absolutely horrible! I will never contact them again! Buyers don’t waste your time, because they will surely waste yours and your money too!

This company made promises of services that they never intended on keeping! Any time you try to contact them it is always a 2 to 3 hour wait on the phone and forget about email, they never respond. Or call back!!! The technician that Services my lawn was supposed to show up one day he didnt even show up nor did he call weeks went by I finally called in and asked why he was not there nobody knew any answers but told me that I would get a return phone call from the tech. The tec never called back and I am still left hanging to dry without any service!!! I would go anywhere else but this company for your lawn care needs!

This company should be ashamed of themselves, 1.5 hour wait times on the phone took two months to get someone on the phone. When i did speak to someone the told me straight lies about how many applications / treatments i had and my yard is the absolute worst in the neighborhood. They charged me $445 for a year and only made 5 treatments to my grass or lack there of cause it’s so ate up with chinch bugs and the fertilizer they laid down this spring put stripes in my yard like they walked around with the hose in a straight line and did not spray the lawn properly. Asked to speak to a supervisor to refund the rest of money and low an behold my contract has conveniently expired... we contracted them in sept of 20 it’s now June of 21 4 months short of a years worth of applications that they only completed 5 treatments total on my yard. I will be writing to the better business bureau next so some other hard working American does not forfit their hard earned money to them. True green you should be ashamed of yourself and your lack of guest services!! I wish there was a zero star cause you don’t even rate a one!!Terrible company !!!

We recently have had services come by the house and dig holes in our yard without permission, at first we didn’t know what was happening and then we received this door hanger saying they conducted an evaluation of our lawn to include soil compaction. Any company that allows their sales people to dig up someone’s yard without permission essentially destroying private property and trespassing should not be in business. This is not acceptable professional behavior and will be reported accordingly, keep your sales people off the lawn and out of the soil when they do not have permission to dig into someone’s yard.

They have been terrific. I use them for lawn pest control which includes mosquito control, weed control as well as caring and fertilizing my shrubs and trees. I would recommend them.

I was very pleased with the service and it was a real help for me not to worry about my lawn, just have a mower come by. They are great and I recommend Trruegreen Lawn Care.

I had TruGreen lawn service for about 2 years and my lawn was ok, but never really improved and I never noticed a difference from when I didn’t have the service. My backyard actually got worse over time so I stayed one day to speak with the person schedule to service my yard and was told, “you don’t have grass in your backyard.” So apparently they had been skipping it the whole time. During COVID-19 I was home a lot more and watched additional services as they continued to skip my backyard. Even when the front was serviced the worker seemed to be almost running because they were working so fast. So only about half of my front yard even got sprayed. I did call to complain multiple times and customer service was always polite and understanding, but the individuals performing the work seem to be constantly cutting corners. I would not recommend this company. Go local.

Bryan pest ruined my lawn True green brought it back. Thank you

I had a lot of faith in TruGreen but was more than disappointed in the company. After the first treatment my entire front yard and back yard died. I gave them the benefit of the doubt for 4 months until I finally started planting grass and treating myself. I called to explain that I had mole crickets...all of a sudden the receipt said that I had mole crickets after 4 months. The receipt and treatment changed according to what I told them was going on with my yard. To make a long story shorter....I deployed....my wife tried to cancel my service...lady wouldnt cancel but said she would put our account on hold (probably trying not to cancel to keep from having to pay us back) and then we get a bill months prior to our year service ending. We cancel again...our lawn gets treated...get another bill...cancel again with a phone call....people to come treat again while Im home and I tell them we have cancelled more than once. She says to call the office (WHICH I HAVE DONE MORE THAN ONCE) Get another bill!!!!!!!!!!!!!!!!! All in all.....terrible service, terrible customer service, terrible treatments, terrible everything!!! If I owned a service like this in my location I would put TruGreen out of business. Nothing good came from this company. Sad to say....find someone else!!!!

Wow! really, really, really bad. They came out and gave us this very pushy sales pitch telling me how easy it would be for them to make it nice. Not only did my lawn not get better. It got worse. The sales guy promised me a brand new yard and its worse than Ive ever seen. There are really good companies around here that can help, but true green is a hoax.

Jeremy B. has been our technician and hes been wonderful answering questions and making suggestions to make our lawn the best it can be.Appreciate all hes done.Dan and Barb

I understand that COVID-19 is going on, but my experience with just trying to get in contact with people that work here has been horrible. They would call me during work or send someone out without informing me, I would call back to a regional number. They would then have to tell the local guys to call me at some random time I was unaware of, and we would start the whole process over again. On top of that, I ordered and paid for plugs that were months late, and the treatments on my lawn never worked after 4-5 months. Maybe its just COVID, but my experience was not satisfactory, and I got a refund to switch to a different company.

On time, very professional, knowledgeable, a good value

TruGreen has been taking care of the problems in our garden for a year. They listen to our concerns, they are always on time and offer different treatments for our difficult soil and weeds. We trust them and expect great results. Thanks TruGreen.

Tru green takes the guesswork out of lawn maintenance for me.No longer needing to worry about fertilizer, weed control and pest treatment.

Professional, friendly service from Angel! He is always happy to answer any of our questions. Our lawn is looking weed free and lush. We have been happy customers for over 30 years!

I chose to use TruGreen last year because they had a discounted package and my yard was riddled with weeds. The problem was that they managed to kill the weeds in the yard pretty wel, but now there are huge dirt spots in the yard. The agreement stated they would put in plugs to help fill in areas and that never happened. I requested that the issue be addressed several times and all they did was keep sending people out to the house to spray and charge me for it. I finally cancelled my account because of the lack of customer service and the damage to my lawn. Do not waste your money on these services.

My experience with trugreen isnt with their service but with their unprofessional treatment of potential employees. They have set up an in person interview in which they were a no show and did not answer any phones calls when called to see why they were a no show. They also scheduled a phone interview when I reapplied and did not follow through with that interview as well. I have never been treated so unprofessionally in my life. They really need to take a look at their business and how it is conducted.

My lawn was installed on 12/08/2017 for $14.000. It was amazing, trugreen sales rep stop by our house few days later. He called us a few times again following hos visit, and was explaining us how good are they and we need to protect our investment. We signed with them, and that was one of the worst decisions i have made. I have attached just a few of the photos of how my lawn looks one year later. About 30% is completely destroyed due to pests and weeds. They have come many times to treat and nothing but further damage follows. On both of my sides my neighbors doesn’t use any service and their lawn looks amazing. Do not use them, just google what chemicals to use or ask someone that knows. Not only that you will loose your money for paying them, but you will loose the money that you invested in your lawn!

Lawn specialist Francisco Deichler did a great job today. He took the time to explain exactly what he was doing and why. He was very efficient.

Others told me I would have to re sod my entire yard. Instead I hired TruGreen and they brought my yard back to life and looking incredibly healthy. Whenever I have an issue they come back to evaluate/discuss/treat. Michael Bailey is vey helpful. Get on his route!

Last year (18) I was a 5 Star person, Things have gone down. It seems things have gone down. Service man Brian seems in a hurry and spray does not cover. Maybe they are so busy that the company is short handed ( as many are) they are being pushed to do more customers.

Technicians are very thorough, and are always on time on the day they are supposed to be here. I like the report that is given each time they visit as I appreciate knowing what they have done. My lawn is one of the greenest in the park and amazingly, I have NO dandelions.

Had my annual aeration done and it was only half completed. Joshua Jones did not use the hand operated machine to go around my pool and completely ignored the entire side yard! At least David made it right.

The service is very good! All of the technicians have always been very professional.Mr Cunningham always greets me and my wife with a smile and ask if he can be of further assistance. I am very satisfied with the plan and its price.

One of their sale people came to our door! He was very pushy! I dont think its professional and its off putting actually!!. Our neighbors who own a property in our street for rental purpose have a contract with Truegreen and their front yard is full of weeds.

I contract for both the Lawn Care and Mosquito Treatment Programs and both are good and doing well. Your technician, Patrick, is great, courteous and thoroughly professional.

I recently met up with my specialist. He was leaving and going to a different department with in the company. He brought with him my new specialist and introduced him. I thought that was great company PR. I now wont have any questions as to who the new person is when TruGreen shows up to do the next treatment. Also I recently had my lawn aerated. I actually think I see an improvement and its only been 4 days. I am impressed.

Great lawn service!! My lawn has never looked better! Technicians are great and the local office takes care of everything.

Terrible people, terrible drivers.

Brian McCleod is so, so nice. He always shows up with a list of things he wants to discuss with me about my lawn and what his plan is for the day. He spends a good 10-15 minutes explaining the other services available to me: mosquito, aeration, shrub and tree service among, the few. Although I havent been interested in the services, he makes sure to remind me of of the options available to me. Hes a great representative for Trugreen.

Thanks for a great job to my local true green office. Thanks Casey for a thorough and professional work on my lawn.

So far - Ive had 2 applications of the lawn tru-green stuff. Brian was great, no issues.TruGreen on the other hand - decided to apply some bug killer to my lawn without asking me. I found out when after the second application, I got 2 bills for $52ish. I called - and said, hey you double-billed me. They responded, no, you had lawn chemicals, and bug chemicals. I demanded they stop the bug stuff - that I never approved - and continue the lawn chemicals only.This can get better - but im not entirely sure why its ok to apply and charge me for something that i did not approve.Wes

I needed a small part of my yard treated for weeds. They convinced my wife to treat the entire yard. Now my ENTIRE yard is dead weeds, dead grass, and dirt!!!! They put down fertilizer and aerated the dirt and said to wait. Now I have to pay another company $2400 to rip up the mess and lay down new sod!!! DO NOT use these cheats!

The specialist was very courteous and knowledgeable, my yard has not looked this good in years. Thanks

My lawn has never been this good . I have used True Green got over 3 years with excellent results.

Extremely poor customer service. I was lied to by the initial sales person. If you need substandard service and excessive and aggressive calls for upsells, then FalseGreen is for you.

This was the worst experience with lawn service. After they sent a family with 4 children under the age of 14 to install my dead sod I complained to Brant Barber. He continued to say he would fix my lawn, but 2.5 months later I still have dead spots, huge amounts of weeds, and flower beds with gaps between the bed and the sod. When I voiced my concerns with corporate, Brant sent me the rudest email I have EVER received, and still has not fixed my lawn. I would not wish this company on my enemy!

Customers service is very bad

Great service. Trees and shrubs look great!!

I have paid and paid for weed control and I still have to go out and dress the weeds myself. I think you are putting a really low week killer on the lawn.

They did kill the weeds but most of my grass died. They said it was sod worms but did not do enough to take care of them. Now I have bare spots in front and no grass in back. Looking for another company to service my yard

I bought a years worth of trugreen service last year. When I purchsed it, the Salesman told me I would be getting a credit of around $100 after I purchased the service. I never got the credit even after I called the agent back and after he reassured me that I would get it.I let that go, and after a year I cancelled service over the phone after talking with the manager. I continued getting service for 2 months after canceling, was billed for the services I did not request or sign up for, and was sent to a collection agency.This organization has problems. The frustrating part is that the service is pretty good, but shady sales tactics and billing are awful. I have never been sent to a collection agency for anything. The bill is only for around $90, but I refuse to pay for services after I terminated them.Also, I tired calling the number they have listed and it is disconnected.

Customer Service Nightmare... They dont follow up, they dont call back and they lie on the phone and that is the area manager. Brent Barber told me he was going to be my personal contact yet he never calls back or follows through with what he said he would. DO NOT USE this company.

Pot ash put down waitting for everthing to come together

Very Unhappy with the way my yard looks,I have contacted Trugreen and I have been told they will have someone contact me within 48 hours.The level of customer service is unsatisfactory.The Salesman that sold me the service informed me if I ever had any questions to contact him.I have reached out to him twice since I enrolled in this service and I have never been contacted back.

Careful with them! I was charged with a service that did not happened. When I call costumer service to complain, the rep had bad attitude. If I could give negative stars, I would.

Loving my Trugreen Service!

Clearly they cant read putting sign on my door walking past no traspassing sign

Showed up on time and good customer service skills

Wish I couldnt even give one star. Our lawn is now dead and still full of weeds

Excellent people.

Never got a response

They didnt respect the customer. Overcharged. Didnt respect appointment time.

Outstanding care.

Very poor service!

Smoke it