I just called them, and and spoke to this guy I ask if they were honest and he said they try to be. So I said what do you mean are you honest or not? Then he said whats wrong with car so I told him and I ask before I bring it in because Im a female and I have been taken advantage of by many mechanics before. And you guys are honest right? He say again I try to be. So long story short I wont be taking my car here despite all the positive reviews. At least hes honest about not being honest.
Great experience here. They got me in and out quickly. I initially took my car in to get a second opinion on something another shop quoted me on. Turns out the first shop quoted me for something that wasnt even wrong. Wales told me what was actually wrong and ended up saving me over $300 what i was gonna pay the first shop. Will be back here in the future if i have car trouble! Recommended
This is the place you want to go to have your vehicle repaired. Ben is super knowledgeable and just great. Everyone else I interacted with seemed happy to be working there. Top tier quality work, punctuality, and communication. If the scope of work fails outside of the original estimate they call you so you can approve the work. I can’t speak highly enough of this place.
I was approx. 50 miles from home (I live in West Palm Beach), when the check engine light came on and the car was shaking each time I stopped at a traffic light...from prior experience I knew most likely one of the coil packs had gone bad... looked for car repair places near where I was... Wales Garage was 7 miles away and I liked the 4.7 star rating...called up and told them about my problem...they told me I could come by and that the repair would take approx. 2 hrs. Due to heavy rain my boyfriend and I were given a ride to an eatery 2 blocks away. I was informed of the price prior to the repair and was promptly called as soon as the car was done...Truly awesome service... I would give 6 stars if that was possible...highly recommend Wales Garage to anybody and wish it was closer to home so I could get all my repairs done there....THANK YOU!!!!
Never a problem with these guys! Was the way it used to be!
Wales Garage always does a fantastic job with my car.
EXCEEDED MY EXPECTATIONSI brought my 15 year old, low-mileage vehicle to Wales due to the overwhelming odor of gasoline and a check engine light. Ben was funny, professional, and gave me complete comfort that my car would be diagnosed completely. By early the following morning, Ben called to let me know that it would be necessary to remove the fuel tank which I approved. Within a few hours, Ben called again to give me choices of what to authorize and an cost to repair. Within a few hours after that, Ben called a 3rd time to tell me the vehicle was ready to be picked up. The communication was thorough, and the cost was as quoted. I felt comfortable that the work done was exactly what was required, and I wholeheartedly recommend without reservation this company.
Im so proud of you papa, if your reading this its your grandson Eli. Keep up the great work.
Best place to get car fixed.they have everything you need for repair of your car.
Staff that is friendly, personable and best of all, only do the work on your vehicle required. Great staff and work!!! Ben and Junior rock!!!
In my 6 years in FL this IS the best business/garage ive used. Honesty and integrity count.
Very pleasant and knowledgeable. Quick service
Nice place and nice people, they really helped and fixed my vehicle
Consistent customer service unlike any other shop I have been to. If you need your vehicle repaired or tuned up, this is the shop. Ben and his team are experts and talk you through the problem before they begin.Everyone hates when they have car problems. But knowing I have Wales Garage on my side takes away the stress. I simply drop it off and they repair it fast.
For years I hoped to find someone who I could trust with my Jeep and now I finallyHave! Ben took excellent care and saved me $500 that the dealer wanted to charge for something extra that didn’t even need to be replaced . He was thorough and kind. Thank you wales garage! Def my mechanic fromNow on and worth the drive from west Broward to East broward
Ben at Wales Garage is very helpful & provides a quality service!
I brought my Subaru to Wales Garage Ben provided a honest repair cost substantially less than the dealership. The vehicle was fixed right the first time. I was able to pick up the vehicle the same day. If you want your car to last bring it to Wales Garage ben’s team truly cares about the people and vehicles they repair. I had multiple repairs needed. I.E Turbo, axle shaft. All the parts they used were quality and had zero issue. Stop getting ripped off at the dealership and bring your car to Ben @ Wales Garage!
Great place, excellent service, I will be bringing my car back to be serviced again. Thank You!!
Its great to find an honest repair shop! Brought my car in right before a long holiday weekend and Ben was very accommodating and got everything taken care of that day. Thank you!
Just the best. They dont play games, they know what theyre doing, and dont waste youre time trying to save a couple bucks with a friend of a friend. Make friends with the people who will take care of your auto service for the long run. Over 20 year customer who has used other garages and keep coming back for all services from simple oil changes to complete rebuilds.
This repair shop is very good and trustworthy. My car almost caught on fire with a gas leak. Ben was great and super nice. Hard to find a great car repair shop but they go above and beyond. I even got offered a ride to my hotel. Thank you again Ben.
Ben down at Wales garage helped me get take care of my family members car when the eng blew up.. They did a excellent job with a very reasonable price and great service .
Ben and the other people have set the standard for what a great car shop is. I think one of the biggest factors in choosing a good mechanic is transparency of cost, service, and what should/should not be fixed.I originally got my 335i in 2015 and Ive been coming here since day 1. That very day, Ben told me if I didnt get the tire warranty with the purchase that I should because these cars such up nails.Long story short. I went back, got it, and since owning the car lost 5 tires to nails and debris. He saved me 1000s in tire cost alone. Hes also given great advice on maintenance and tuning and honestly if I ever had a go to guy that I really trusted for cars, its this guy.Do yourself a favor and come to this shop you wont regret it
Great shop!! Ben and his guys are definitely good at what they do!! Honest, trustworthy, forthcoming and wont try and charge you for anything you dont unnecessarily need. They also dont push you to buy from them... For example Ben said to me I dont care if you get it done here... but please just get it done for your own safety. To sum it up great shop, great guys, great work. But thats just my opinion.
If I could, I would give 6 stars!!. It was a very pleasant experience. They know their business!!t. this is the first time I left an auto repair shop confident of the work performed. I highly recommend them..
Great and honest service plus they will provide you with a ride to work while your vehicle is being worked on.
Great place
I took my mother-in-laws overheating Subaru there because of all the great reviews. Just as advertised, Ben was very nice. I told Ben that I had tested the car and that it had a blown head gasket. He immediately told me that it was probably not the head gasket and that he would test it. I figured it wouldnt hurt so I said okay. He called later that day and said that the problem was the radiator was blocked and would need to be replaced. Ben said, he tested the head gasket and that it was fine. That didnt seem right, but I said okay. The bill for the radiator replacement came to over $600. Two weeks later the car started overheating again. We took the car back. This time a different mechanic checked it since Ben was on vacation. He determined that the head gasket was bad. They charged over $2500 for the head gasket replacement. I asked about the radiator replacement and this time Ben said that the radiator had a leak and needed to be replaced anyway. Which was it, did the radiator have a leak or was it blocked?I asked about the double labor I was being charged. Ben refused to give me any credit for the previous work. He said, he had expenses to pay and couldnt give me credit for any unnecessary repairs they had done.When the head gasket was replaced, we picked up the car and it immediately ran very rough. We took it back and Ben charged us for replacing the ignition wires. We again picked it up and it was still running rough. Ben said that the ignition wires were due to be replaced anyway. We took it back and Ben worked on it for several more days.It is still not running well but we will never take it back to Wales Garage. They are nice, they may be honest, but Ben is not a very good mechanic in my opinion. If you give him enough time and money, I think he could fix most things. I will not give him any more of my money or time.
Honest repair shop with excellent service. They explain exactly what the problem is and tell you in terms you can understand. Highly recommend.
Very good shop. Its been around since before I was born. Its a little pricey but they do quality work and its like their sign says. For people who want to keep their cars.
Wonderful mechanics! The level of their knowledge about all cars coupled with professionalism is what make me bring my car here for repairs. I wont go anywhere else!
Awesome people and incredibly helpful. Did not even remotely try to charge for anything unnecessary. Diagnosed my issue quick and gave me a recommendation as to where to go to get my issue resolved the same day.I would recommend this place to anyone!
Unexpected truth, with long lasting satisfaction are the two things I received when I brought my car here for service. Since then I tell everyone I come across to come see these guys. Theyre honest to a fault and have the experience to back it up.There public relations department can get a little hairy but will assist you to the best of there ability.
Absolutely the best family run mechanic shop in the area....their motto is for people who plan to keep their carsbeing going from father Stuart & nowson Ben..total integrity! they will never cheat you..just good honest service..highly recommended!
Stewart at Wales automotive is a knowledgeable service professional treating people fairly and honestly. When I searched muffler and brake shops in Fort Lauderdale this shop was the only 5 star garage I saw. I recommend that if youre new to Florida like me, or you dont know and trust a shop try them first.
Ben was a pleasure to work with. He went above and beyond to help me with inspecting a vehicle I was interested in purchasing while I was across the country. I highly recommend him. Extremely knowledgeable.
The staff here is very honest and friendly. They take the time to show and explain to you what is going on with your vehicle. I was even offered a ride to work! I will not go anywhere else to get my car serviced.
The best garage in Fort Lauderdale. Ben is always honest and works to make sure youre satisfied. First rate workmanship on engine repairs. Second to none in wheel balancing and alignment. If youre having car troubles, give Ben a call. Youll be glad you did.
Wales is the best. Ben is the Dr. House of cars.
Without question an established shop and proficient staff proven by location and time in business. Ben thanks for addressing my concerns about my Tacoma. Although I live further north in the county I dont even hesitate driving the extra mile to service my vehicles at your facility.
Very nice and thoroughly inspected a vehicle I was buying. Thank you to the owner !
At Wales Garage, your car will be maintained and repaired with the best and honest advice.
Pleasantly surprised to stumble upon this shop. Ben and mechanics are great guys. Awesome customer service, efficient, transparent and genuine about price and what needs to be done.
I went there because of the reviews! I had excellent service and definitely will go back again. They fixed my flat tire in no time. Much cheaper then 4 other places I called.
Honest and trustworthy.
Glad to have found my new go-to place to service my car. Very honest and straight forward with the costs!
This place never ceases to amaze me. The depth of their knowledge about all cars combined with professional, efficient and reasonably priced service is a home run. Thanks Wales!
The alternator in my truck failed and I had it towed from where I work to Wales Garage. I needed to have my truck back the same day. Stuart and his crew were very friendly, professional and fast. They were able to have the new part installed and I was back on the road within a few hours.
Great mechanic if you plan on keeping your car in top condition! Honest, reliable.
BEN IS A SCAM, Do not drop your car off if you dont want to be taken for a ride. I brought car in told him I needed him to replace 2 parts. He tells me its going to take 260$ and 2 hours to diagnose what I already said, it needs 2 certain parts, he then began to berate me and use vulgar language on phone and tell me the 10 mins has on phone he has paying customers hes rather deal with, with that being said clearly he has no intention on salvaging me as a customer because he hangs up on me and tells me come get my car, what was supposed to be 300$ has trying to tax 260$ to just look at car, another 250$ for parts and 300 $ to install, Scam, the part takes 15 mins to replace, I shouldve known he was a RIP off when he exclaimed he was 40,000$ into his personal car he built that is the same car I dropped off... Im sure he added in his astronomical labor fees to that cost, all in all ben is a Scam artist who preys off the average consumer who knows nothing about their car, it seems the moment he realized I already knew what was wrong he didnt want to do a fair honest job, this guy has a huge mechanic egoPart 2: Just came to get car Ben kicked me out of shop after asking if I knew what was wrong why did I bring it in, to which I responded Your the mechanic I pay you to get your hands dirty, the look on his face Scammer who couldnt not complete his scam, if you want to be ripped off and cursed and yelled at come to Wales garage
Best garage in Fort Lauderdale! Couldn’t of been luckier to have a flat tire here! Very honest and efficient thank you
Ive taken my Impreza here twice now and I love the service and the quality of work. Ben definitely knows his Subarus, and has only done the work needed without trying to up-sell me on a stuff I dont.Each time I came in with an issue I got the car back in great shape, problems resolved, and at a reasonable price. This is the only place in S. Florida Ill be taking my car to.
Exactly what I was looking for!
Although I have never been to this shop and cannot provide an honest opinion regarding service, I can report that the response I received over the phone did not leave a good impression at all. I called to schedule a major service and alignment on my 4x4 truck, after mentioning that the truck had a slight suspension lift like many other trucks do, the gentlemen on the other end of the phone abruptly cut me off and said I dont do modified vehicles, I dont touch them at all!? If they didnt have the required equipment I understand that, but no need to be rude with a potential customer. I called another shop in Fort Lauderdale that also had good ratings and they were able to accomidate me without complication. My suggestion for Wales Garage is to slow down a bit and consider how you respond to customers. In this case I would have spent about $900 at this shop instead of a competitor. Either way, there are a number of good auto shops for customers to choose from and Wales isnt the first and only option.
Honest decent people who will help and not gouge you
Ben is very knowledgeable and honest. Hes also got a great sense of humor. Definitely recommend this shop.
This place is awesome! Super nice! Super knowledgeable! and honest great prices! I would recommend them to anyone :)
Ive been taking my vehicles to Ben at Wales Garage for years. They go out of their way to save you money and make you car or truck right. My F350 Diesel and VW Passat both have over 100,000 miles on them and they run perfectly. Thanks for all the great advice and service Ben!!!
Ive taken my car and my wifes car here for years. The shop, garage, and most importantly the price are second to none, and the service is highly professional. I plan one keeping my car, and Wales Garage makes it happen.
I cant stop buying Subarus. Wales is the only place that I take them for service and upgrades. Ben is a handsome devil and his crew isnt bad on the eyes either.
Been going here almost 20 years.1) Theyll work on just about anything.2) Theyll get it right the 1st time.3) And the price is more than fair.
The best in town, good service, excellent people to deal with.
Excellent, professional service. Friendly atmosphere! Highly recommend.
Ben and his team are great mechanics- honest and reliable.
I own 2 Subarus and was looking for a honest place to take my vehicles, a place where they know Subarus, do good work at a reasonable price and most importantly a place where they are honest. I took my WRX in and I cant be any happier. They did a great job and were very honest and upfront. I love the fact that they know my type of car, too. They might not be the cheapest place around or the most expensive, but they do a great work and I dont mind paying for peace of mind. I took my cars to cheaper places and even to the Subaru Dealership and it was always a waste of time and money. I recommend Wales Garage to anyone wanting to get their vehicles fixed right the first time. They are honest, reasonable and they know what they are doing. They been in business for over 50 years for a reason.
Honest and on time! These guys have done a great jobs for me over the last 10yrs!
Honest, knowledgeable, funny, and the work is done right.
I own a 04 subaru sti and have had trouble with my a/c for a while now. After taking it to 2 other shops including subaru both shops said it couldnt be fixed. Took it to Wales garage and they fixed it in a matter of minutes! Their customer service is 5 stars! I will never go to another shop!
THESE GUYS ARE TOP NOTCH! Took my newly purchased used Subaru to them for work and they got the job done right. They were accomodating, honest and technically professional. They know their Subarus! Ben and DJ gave me great service at a reasonable price; beats the dealership anyday. So glad I found this place! If you have a Subaru in South Florida, go here.
Always have a positive experience when I take my vehicle in for a service.
Great spot if your local come here
The worst
Very clean garage and knowledgeable mechanics
Good service, reasonable price, knowledgeable and trustful.
They are champions
Excellent Subaru service!
Very nice, courteous and trustworthy with a sense of humor.
They are the best
Good service but expensive
They didnt done well starting when I called. So not using this place for anything.
Excellent and fast customer service
Honest and straight forward.
These guys are professional, knowledgeable, and efficient.
Horrible Service! Staff Sucks. Dont recommend this crappy place to anyone
Great services
Trustworthy great fast service
These guys are great we love Wales Garage!!!
Good service
Great service
Awesome shop!!!!!!
Ben and the team over at Wales Garage knows exactly what they are doing. I went in with an issue with the shifter and Ben knew exactly what was wrong just by my description and his experience. The time slot I was given was exact and the turn around time for my car was short. I left with my shifter feeling brand new on a 21 year old car.
I did not like it at all, I do not recommend it. Very bad attention, they charged me a repair and they did not make it