I was called and asked to come in tonight at 7:30 PM to finish my taxes. I arrived 2 minutes early and was advised my tax preparer was finishing up and would be right with me. at 7:35 the receptionist reminded the tax preparer she had an appointment. at 7:40 another employee greeted me and told me they were working to get my tax preparer available to me. at 7:50 PM i requested to know if my appointment was still going to happen and i was assured yes, and that they could stay late. at 7:51 PM my tax prepare comes out and asks me if i can come back again tomorrow night at 7:30 PM.This is the second time in my life H&R block has done this to me. They lack time management and respect to their customers. I cant imagine asking someone to drive out at the end of the night just to sit around for a half and hour and then tell them to come back and try again tomorrow. How can you possibly expect me to return?

My advisor, Kelly Krushoop, was wonderful in helping me reduce my payment for services. She is the reason I enjoyed my experience and would return.

Very easy and straightforward experience. Kelly was great at explaining what she was doing as she filled out the forms and explaining the reasons for the amount of my tax return.

I have used H&R Block for over 40 years and always had good service . Everyone is friendly and knowledgeable.

Have been using h r block for years,always satisfied

Quick and easy filing, after attempting to file on my own and failing miserably on my taxes last year, Gary made is quick and easy. Ill never do my taxes without H&R again. Thanks Gary

Good customer service, flexible scheduling

Everything was explained detail by detail great service

Convenience, pleasant staff, fast work.

Kelly treated me like an individual.

Reduved all my anxiety and confusion.

Stagg was friendly, efficient and professional.

Because theyre good

The lady who helped me was super rude, and the only other gal in there was also really rude. They also argued quite a bit in front of me. The lady helping me with my taxes made me feel pressured to purchase extra add ons and didn’t ask me how I’d like to do things, she told me how I was going to do them. The whole experience felt pushy. They showed no care for me. Will not file with hr block again.

Joanna was very thorough. I saw her for a second opinion on my TY 2018 return. She found a mistake by the previous preparer and that discovery saved me almost $10,000. She found the problem after painstakingly searching every line of my return. I also found her to be terrific to work with. I will be happy to bring her my tax materials next year.

Excellent customer service and very informative on all the subjects. I was literally helped as soon as i walked into the doors.

It was an easy and quick process - the only reason I wouldnt come back next year is if I get my butt in gear and actually take the time to do it myself.

Theyre always helpful and clear on changes to tax laws. Its stress free for me which I like

Always pleasant to deal with and interact with. Also get the taxes done fast and efficient.

Quick and easy

Kelly is awesome

Great job! Been using them trouble free for almost 20 years!

I most likely will, I simply dont know until I get to next year.

Gary Trujillo was very knowledgeable and explained everything perfectly to me. We can trust our taxes will be done right!

They really helped me out in every way! And even when I got a letter from the IRS for the first time they helped me through it! Also a franchise so their prices are better than other H&R Blocks.

I’m berry happy with service thank you again

Quick, fast and helpful.. will be back next yr.

Friendly, excellent customer service, knowledgeable, positive attitude.

I was extremely impressed with the service!

Everything was great.

Great ppl

Gary was fantastic

Excellent and professional service

Kindly

I have used H&R Block for my taxes for years

Convenience

I always use H&R

Refund central

Very good service