Luke and his team always go above and beyond to help their clients. We have worked with them for quite some time now and they never disappoint.

Luke has to be one of the easiest people to deal with and always shoots you straight. He works on your schedule and is always quick in getting things submitted and changed on your policy. We have 3 cars and our house insured through Luke. We recently refinanced our home and Luke made sure our coverage was what we needed without very much communication from me at all. I highly recommend Luke for any of your insurance needs!

Absolutely one of the worst experiences in my career. I own and operate my own company which I have built from the ground up. I deal with all sorts of business owners, representatives, clients and other professionals in my line of business. For this reason, I have very thick skin and understand the day to day challenges of success. I typically do not leave negative review but in this case I feel that my experience needs to be heard. If you are counting on an insurance company to cover your back and support you, country mutual is not where you want to be.Luke Stromquist has caused so many headaches for me and my company over the past year it is unfathomable. Time after time, I gave him understanding and patience but at a certain point enough is enough. Country Financial has let me down in the following ways;- Complete lack of communication of account updates, billing and responses to changing needs.- Never met a single deadline. I couldnt even get a declarations page within a month.- Never updated my banking account to continue auto pay for my commercial vehicles. Instead it was ignored for 5 months- I needed to add a venue as an additional insured. 4 Months later I received it (after several phone calls)- Luke blamed all of his/my account troubles on the prior agent. A professional would address and represent a client as their own, no matter the past. A professional would also make a client feel secure which I never did.- Did I mention not being billed for auto insurance for 5 months with no phone call or any notification? I was forced to pay 2 months after leaving country financial which amounted to over $1,000.00.- Luke, why am I being issued an outstanding balance of over $1,300.00? Dont worry about it Cole, I will take care of this and alert you to any question 6 weeks later a collection agency is calling me.- Upon calling Luke and informing him of my desire to change providers, his response was I was waiting for this callIn hindsight, I should have cancelled with this guy from the start but I made the mistake of considering him a professional. Something else to note is after leaving Country Mutual, my new (and current) representative was absolutely astonished by the lack of coverage for my business. He says that I am very fortunate that no incident happened under their coverage.If you are reading this review I hope you know that Country Mutual Insurance is an absolutely terrible company. I wholeheartedly wish you never have to go through what I have gone through.

We have had multiple insurance policies with Luke over the last 5+ years. They have always treated us well and have been great to work with.