Amazing customer service great product choices and fast installation

Beautiful Bar and Kitchen done by Glenns Tile and Carpet Studio, The material is quartz on both applications.

Huge selection of both commercial and residential Flooring

We had been looking for tile and I was thrilled to find Glenns. They had EXACTLY what Id been looking for. Tammy offered to get me a sample, saying it would take a few days. One week later I emailed her and again was told it should be a few days & shed let me know. It is now 10 days later and I have heard nothing. Today, I am purchasing my tile somewhere else. I might love their products, but the customer service turned me off.

I have worked with Tammy at Glens Tile and Carpet for several renovations in our home. I dont normally write reviews, but Tammy and her staff have done such an exceptional job I feel compelled to write one. Glens has a great selection of carpet, tile & wood flooring, and back splash tiles. Tammy is so good with design tips and advice on what works best with each room I have renovated, including helping me chose paint colors and granite, and helping me coordinate all aspects of the renovation. The workmen who came to measure and lay the carpet were competent and showed up on time. They even vacuumed before they left. I really appreciate Tammys friendliness and professionalism. I highly recommend Glenns Tile and Carpet!

We did a renovation on our home in and Glenns did the carpet and tile. It was completed in December. We went with Glenns because we had been told their tile person was excellent and he was. Unfortunately the same cannot be said for their carpet installation. We selected two carpets, one had a grid and the other had a stripe pattern. The grid carpet was put in our family room and bedrooms. The family room was really the worst, from day one, there was a large wrinkle, the grid wasnt straight, the carpet had space where it met the hardwood floor so you could literally see the floor board and it was very low to the floor around it. In the bedrooms there was a gap where the carpet met the baseboard. I talked with Tammy in January and she came out to see it, her solution was that they could stretch the carpet. Okay, but it didnt solve the problems. She had a representative from the carpet company come out a couple months later who confirmed there wasnt a problem with the carpet. Tammy stood in the family room, acknowledged it didnt look right and said they would stand behind their work, and that they could stretch the carpet again. NOT! Eventually I bought new carpet for the family room from another provider who did a wonderful job installing the new carpet and reinstalling the carpet the Glenns had put in the bedrooms. Glenns may have a good price, but I spent almost $16,000 on carpet and tile and could barely get a call back, let alone have them stand behind their work. I suspect that wool carpet is not their sweet spot. Whatever the case, our new carpet is perfect, which only confirmed that Glenns didnt know what they were doing.Fyi, that carpet with the stripe was used on a stairway. The issue with the strip carpet was that they turned it at the bottom of the steps so the stripes on the landing were perpendicular to the steps. I thought I would have that redone when Glenns corrected the grid carpet, but since Glenns could only provide reasons why they couldnt fix the carpet, I had that corrected by the new installer and it too looks perfect.

Was not happy with the customer service. two days to get an email response to a simple question. quoted me a price on a quartz remnant. when I asked about a dark line, then they wanted me to drive to ohio to look at it and when I said long as its not a crack I will take it. they refused to sell it to me. then I said well lets look at something else. She said I really dont think we have anything in your budget and did not want to help me. budgets are a starting point. ended up going over my budget elsewhere but she didnt want to be bothered helping me is how she made me feel. I felt like pretty woman. I really dont think we have anything here for you mam

Told the saleswoman I needed tile for my kitchen floor and she sold me tile that I found out later is only suitable for walls as it is not hard enough to withstand foot traffic. It cracked easily after it was installed. Stay away from this store and the saleswoman.

Very helpful and willing to suggest good alternatives

I was amazed at the selection of tile and flooring available. Drove by this place a million times...it was worth the stop! Going back...Didnt find what I was looking for but maybe something better???

Extreamly friendly

Friendly staff