Scheduled a mobile repair and left specific instructions to contact me when the tech was on his way. Tech never showed and when I called the office they told me they would check with him. Never heard back and when I called again, I was told he was there with 4 minutes to spare on the originally promised service window of four hours. They said they called but I never received one call or voicemail from tech or office. They couldn’t have cared less that I waited over 5 hours. Not going to reschedule with them. The office said they attempted to contact me but said the phone just clicked and the call didnt go through. The office staff said I must have punched something in wrong. Again one call attempt by the tech and no voicemail, and a staff that gives up and doesnt verify the number theyre trying to call when youve called and asked them to explain whats going on.

Very professional, kind, neat quick work at a very reasonable price! I would use them again for any glass replacement.

Very disappointed with Glass Doctor. I met with a sales rep. the morning of Aug. 27th and it went well. A very nice gentleman and he understood I was in a hurry to replace two broken windows in my home as we have sold the house and must have the windows replaced within a set timeframe. Since the 27th I have had no contact back with the company. I left the sales rep a voicemail on Sept. 2nd and did not hear back from him. I called again this past Tuesday morning, Sept 7th with no call back. Ive spoken to the receptionist twice, once Tuesday morning and once Wednesday morning being assured she would get the quote the sales rep never entered into their system (so it cant be handled by anyone else) and someone would call me back. It is now Thursday afternoon and I havent received a single phone call back. At this time, I assume Glass Doctor is very busy and uninterested in new business, which is truly a shame as I was assured at my sales appt. that the work would be completed within 1-2 weeks and now Im left two weeks later starting from scratch searching for a new company to work with.

Had my windshield replacement done while at work in Dearborn convenient for me and an excellent job done. Thanks!

Super friendly staff Nicole was great we were playing phone tag with messages because I didnt know what type of windshield but she helped so much ! Great service ! Done in an hour ! Second time I have used them and would recommend glass doctor to everyone ! Thank you Nicole and guys !

The guy was very nice and got the job quickly and was very professional. Will use this company again

Im not sure what is going on here. I was told to bring my truck in two times. Its a 30 minute drive and I have to arrange a ride. Both times I was called first thing in the morning, only to be told that my window was back ordered. I know the second time, my wife was clear to them to make sure they had the glass before we took the truck off the road and dropped it off. I still dont have my glass, and its been 2 months. Im sure much of this is out of their control, and covid has an impact. I just think that we have been trying to be very patient, and they dont communicate the best. I dont like to give someone low stars because we all make mistakes, Ive just lost my patience with this place.

Very friendly and professional. Had me in and out in less than an hour

One of their employees smashed my windshield and i was told that the replacement would be free & then let me leave and called me hours after it was fixed demanding payment

Glass doctor came out and looked at two of my Wood windows that I was having a hard time opening. The mechanism was broke in both, so they ordered me new ones and came back and installed them today. Jana was very helpful and worked hard to find me new parts, so that I didn’t need to buy new windows . I am so thankful!The two installers, John and Taylor were very knowledgeable and very nice! It was so nice to see the younger of the two, “Taylor” being very respectful and helpful to the senior gentleman! They seem to work very well together! That is so nice to see in this day and age!Thanks again!Tana

Very respectful workers and will repair windows perfectly.

Jenna and Brian were professional, friendly and excellent at what they do. I will not hesitate to come back to Glass Doctor of Grand Blanc. Cant say enough good things about this business.

The stationary side glass of a doorwall needed to be replaced. We had received the glass under warranty from Simington, but had to arrange for the installation ourselves. We could not have asked for better service than we received from the Glass Doctor technician. Not only was the glass replacement done well, but he provided several very important tips. TGD will get all our glass work.

Brian came out to replace my glass. Can’t say enough good about him and the company. Super polite, fast service, cleaned up everything when he was done. Even made sure my park and oil change stickers were reinstalled. Great guy! Great company!

This was a very excellent experience and I will use them again and recommend them every chance I get. Thank you for everything

Super nice guys! They have had to come out twice and each time the service was just as exceptional. Highly recommend!

The service was excellent from the minute I called for an estimate to the time I checked out. Everyone was very kind. Installation was quick. Will report back on quality of product after it has been installed for an amount of time!

They did a great job. Quick and fast lets not forget clean too. I called the morning and they had the window to install that afternoon. Thank you so very much.

Vehicle windshield replacement guy Brian was professional, friendly and on time. Highly recommend.

John and Jerry came to put a new bay window in our living room today. I would like to say thank you so much for all youve done. They had that window in like 10 or 15 minutes. Very nice guys. Also another guy gave us a bid that was way to much. I will always recommend Glass doctor for any glass repair. Thank you so much. Lynette Cate

Staff was very nice but left broken glass all over the interior of my car

I called to have them come out to give me an estimate. They supposedly came out on a Friday when I wasnt there. By the following Wednesday I still had not heard back from them. I called the company and they gave me a price but said she needed to call me back with more information and would call later that day. That was a week ago and I still have not heard back. Obviously I wont be using this company!

The only place I will ever call to get a window. Terry got my order in as soon as I called. John put my window in. Very nice man, talked with him almost the entire time. Great customer service and overall friendly service. The atmosphere there was very welcoming. Thank you so much!

From first contact, the guys I spoke to were kind, knowledgeable, and efficient. I never felt like I was being taken advantage of or treated like they weren’t happy to take care of me. I truly appreciated the entire experience.

Great service! Very friendly and great prices! Would highly recommend to anyone. Installed my window in less than a hour. Thanks Glass Doctor!

The tech was super friendly (Bryan was his name I think)-and overall my new windshield looks greatIt took awhile for the factory one to arrive to their store- which isn’t their fault by anymeans.Overall the glass looks great- but there is a small rubber molding that was out of place after the job was done - I went in and asked him to help me with it, and he couldn’t get it back in place- and while he was trying - his shirt caught a headlight lamp bracket thing and broke the small plastic piece. He was super apologetic about the situation and offered to glue the plastic piece back on. The plastic piece around my rear view mirror is also loose.I’m very indifferent if I would recommend this place . It wasn’t horrible - but not great either.

They were totally up front, on time and honest.

Turned my nightmare of needing an urgent, emergency windshield replacement into a quick and painless experience. The staff was incredibly nice and professional from start to finish. The quote they gave me was the same as the final price, no funny business. Not only were they one of the most affordable options in town, they got me an appointment within 24 hours. I drove off with my car only a few hours after I dropped it off, well within the estimated time.

I am always hesitant to leave negative feedback. However, my experience with Glass Doctor is one I hope no-one has to deal with. I had to make an insurance claim on a broken window over 2 months ago. The lady at the office was out sick, long term, so my calls were routed to the Oxford location. The lady we dealt with there was consistently rude, not accurate with the information she gave us, and when the glass was finally ordered several weeks after my initial call, it sat cracked in their office until the woman who was out sick returned. I had to speak with the area manager and the woman who returned from her illness, Terry, said they would compensate 47 dollars off the price. I literally had to make nearly a dozen calls to this office and deal with the woman in Oxford who was incredibly rude for several weeks. Terry ordered a new window, again, two months into the ordeal. It was supposed to be installed last Friday but the delivery truck broke down and it was not installed until yesterday (Tuesday). The gentlemen who came out were kind, professional, and worked quickly which I appreciated. I feel strongly that after a 2 month ordeal, and all of the calls and leg work I had to go through just to get a window, there should have been more compensation to make this situation right. The manager (from Oxford) who installed the window said he would talk to Terry and make sure the discount was significant. At the end of the day, I still ended up paying 200 for a 240 dollar window that took 2 months to install, and WAY too many phone calls to the rude employee in Oxford. I tried to ask Terry about the discount today, but she stated the 47 off was what she would do. Its not about the money, but more about, if the Oxford manager says he will make it right, then they should have. As a consumer, I had to do way too much to get this window installed, and honestly, I paid too much, all things considered. As an owner, I would go above and beyond and make any compensations necessary to make my customers happy. I have had to do it many times, for big and little things...but in the end, its the right thing to do. Especially when a customer experience was as bad as the one I have had.

They were very fast.

Fantastic service

Very fast and professional.

My insurance company suggested them and it was a great experience

Thank you, Glass Doctor!! I really appreciate the professional service. I highly recommend this place. :)

I work at a local Ford dealership & Terri & Greg always get us taken care of. Theyre fast, friendly & very professional! I wouldnt trust our customers vehicles with anyone else. :)

Idiots

New windshield installed pulled in right at my appointment time and was leaving an hour later

These guys are awesome!

I am not one for leaving many reviews, but I would really like to say thank you to John who came out to quote repairing/(replacing if needed) a window in my sun room. Not only did he fix the window, but he also fixed our blind that was loose without charge! John will be my first call when I need more serious window work/repair, thanks again!Matt

Good service 👍