I made an appointment online and it was confirmed same day. I showed up 10 minutes early and the studio door was open. I walked in and no one was there so I walked back out and stood in the hallway thinking she had to be near since the door was unlocked. I waited until 15 minutes past my appointment time and no one came. Do not recommend. Attached are pictures that show my appointment was confirmed and Leahs horrific customer service.Update: Posted my review on Yelp as well and there is a picture of Leahs response. This is an unprofessional business owner who is caught in her lies and yet keeps changing the story. Avoid this waxing salon at all costs

I have been going here since I’ve been at NAU. Leah runs a great little studio that is super comfortable, clean and professional.There has been the occasional booking mix up, but she always compensates with a discount, even if she did not I would still go here because she is quick!I’ve been waxed at places all over in California and here, Leah is hands down the best waxing ever!

Best place to get waxed! Super easy to make appointments on the website, and she has a broad schedule so it is easy to find a time that matches your schedule. Brazilian waxes are very awkward and uncomfortable in the first place, Leah is super quick and professional.

Recently moved back to Flagstaff and was looking for a new waxing place - read the very mixed reviews - some raving and some negative (mostly about the booking and cancelling). I thought I would take a chance - called and message said to text - texted twice with no reply to confirm my appointment. Finally received a text reminder about my appointment only to receive another 2 hours later cancelling the appointment. Super disappointed and there are not a lot of options - should have followed my gut and gone elsewhere. 🙄

Got my first wax from here. It’s a small shop but they definitely know what they’re doing. Very quick, easy, and hassle free. Would definitely recommend.

I havent had a brazilian in years and was beyond scared to get it done. The service was soooo quick! I think I worked with the owner, not sure. She was friendly and comforting and took me in with only a few hours notice. Im going on my honeymoon and felt like I could trust her. Even as a first time, Id recommend this place

Leah stood me up twice! The first time she answered her phone to inform me that her scheduling system was dysfunctional and asked if we could reschedule. When I showed up the second time the building was locked and after numerous attempts calling and texting with no response I finally had to leave. I stood outside the building for 20 minutes. She is a waste of precious time and effort. Horrible customer service. DO NOT GO HERE!

Had an awesome experience here! Leah got me in super fast and it was all done in 10 mins. Will be back for sure!

This place is so needed in Flagstaff. Its local but with a definite urban feel - and even better, Kat (my stylist) is amazing. Ive lived all over the place and Ive never had better cut and color than I did here. A tad pricey - but you get what you pay for (especially in Flagstaff) and it was worth every penny and more. They also have a great wax bar - of which Ive only done my eyebrows - but that was great too. Needless to say, I left looking much better than when I walked in and you cant ask for more. :) Thanks Kat!!

Leah is a very good waxer, when she shows up for appointments. Unfortunately, she stood me up for an appointment that was confirmed day of with no apology or reason. I waited for 25 minutes in the salon after having my appointment moved four times over the course of two days and she never showed up. Very frustrated and disappointed.

Service here is horrible. I made 2 appointments in 1 week and no one showed up for either appointment even though I received confirmation messages. Very disappointed.

I really dont like this salon. Twice Ive booked appointments here after confirming online and nobody shows up! My girlfriend has had similar problems with getting appointments as well so, needless to say, well be taking out business someplace else. I suggest you do the same.

Kat has been my stylist for years and I always leave satisfied! Thank you :)

Best and only place to get waxed!!!

Free brow wax was great