*editedThis review is well overdue and I think it will help new residents. I was a member of OTF in Houston and it was an incredible experience. I was a member of OTF Flagstaff for about 6 months and it was a horrible experience. Disrespectful and immature staff, a few crazy members and overall unprofessionalism. As a former business owner I know how important it is that the employees do not alienate the customers but the crew at OTF Flagstaff were left totally unchecked. (1) OTF has challenges and I signed up for the weight loss challenge ($25) since I had gained 40 pounds. I was looking forward to it but my designated coach (Sierra) kicked me out after the first week, removed from the group email list and I was not invited to weigh in or refunded. I have no idea why. *edit* Ive just remembered that I had changed my membership from 8 classes a month to unlimited so I could participate. The challenge required 3 classes per week. Since I was stuck in a new contract, I decided to take doubles. It was a long drive anyway. (2) Two coaches made rude, sarcastic comments during many classes. They know who they are. People noticed. (3) The desk staff didn’t like it when customers would take double classes. (Pre-Pandemic) However, they didn’t say it was officially against the membership agreement, because it’s not. And there was always space in the noon class. (4) There is a very insecure member and her aggressive mother will get in your face if her daughter’s boyfriend happens to notice that you exist. I HAVE NEVER HAD A CONVERSATION WITH THIS MAN. In fact, I avoided him because I knew he had a girlfriend. I do wonder, what if I hadn’t? Well, I wouldn’t have been accused of a crime I never committed. Multiple times the mother jumped in front of my face - about an inch from my nose, stared into my eyes and then jumped to the side. Then she did it again at the spin studio across the street a couple of times. Like I said, I have never had a conversation with that man. (5) OTF Flag has a FB group and posts regularly. One of the other coaches decided to make a public comment, the day before lockdown, about not allowing doubles during the pandemic. But I (and the ONE other girl who took doubles regularly) never attempted to take a double post lockdown. And we wouldn’t have tried. So, again, I’m being punished for a crime I never committed. Why did she feel the need to humiliate me? She also made a comment saying we didn’t need to take doubles. What does a twenty something know about being 40? At this point I was so annoyed I decided to write a letter to the owner. Never heard from him. (6) I had canceled my membership at the beginning of lockdown (after the fb post) and once they reopened, three months later, a different employee called me everyday for five days to sign the membership cancelation although I had already signed it. They must have thought it was funny. And since then they have proceeded to contact me via phone, text and email to rejoin. Multiple text messages after I told them no. I had to block their numbers. // *Just for the record, Eric was an exceptional coach and if he had been running the place, I would be leaving a different review. And there were a few staff that were very kind. // Since leaving box gyms, I have joined online programs and its a billion times better. No mean girls, no character assignation, no relation aggression and no petty bs - just a really great workout. Thats all I wanted.

I was visiting from another studio. Studio was nice and the instructor was great and motivating. Altitude made it tough.

I never tried Orange Theory, most of my friends who joined were fit and athletic folks I figured thats the type of people that would frequent that establishment but then my local Orange Theory had a 1 week free pass special and since I am relatively new to this town and I dont know anyone I thought Id give it a try. Ive gone to 3 classes 3 days in a row. I love it! From the 1st day I walked in the door I was greeted with a warm welcome, my Coach Eric took me around and introduced me to the program for that morning, Eric explained the rounds and where and what Id be doing. As a newbie to Orange Theory I could hold my own, I had done Crossfit for many years and it was similar yet wayyyyy different. The coaching and the program is meant to build strength, endurance and burn fat which is exactly what I wanted, you are not in competition with anyone but yourself, its not about who finishes first, everyone goes at their own pace based on their personal fitness goals yet the coach is there to encourage you and support you. I was sore the first day but went back on day 2 and 3 as I wanted to try all of the instructors. Each one has a different program and all of the programs are amazing! Very professional Coaches who KNOW what they are doing. The trust in these coaches was built from my first class. I will continue to thrive in Orange Theory. There are people that have all different body types that go there so you dont have to be fit to attend. next class is tomorrow for me. I cant wait!

Orange theory is the absolute best!! I get all my workouts done at this location.

I went to the gym for a while, and enjoyed the instructors and workouts. I had a really bad experience with cancelling my membership however - they were unresponsive to my requests to cancel for months (during COVID), and I subsequently discovered they in addition to not responding to my email requests to cancel (which according to the membership contract is one option for cancelling) they were charging my credit card.So, unfortunately in my experience they lived up to the gym membership stereotype - that theyll rip you off every chance they get. Be careful about giving them your credit card number, you might regret it.

I love and hate every workout I experience at Orange Theory In Flagstaff! I am uncomfortable for over 50 minutes, partly from being pushed by the instructor, but also from me pushing myself even more. It is the most uncomfortably rewarding hour of the day and wouldn’t trade it for anything! Thank you very much!

A great place to go if you love getting RIPPED OFF. The customer service staff and manager are horrible. They really don’t care about their members and definitely make it known. My account was messed up multiple times, I was charged for classes I never even got to take. Nobody was able to help me or accommodated me for the mistake, the manager just argued with me. I’ll tell absolutely everyone I know to take their money elsewhere. Orangetheory Flagstaff is the worst place to get a membership!

They offered a great promotional deal where I got a free heart rate monitor. The app makes planning your sessions and monitoring your progress simple, organized, and fun. The coaches are great - professional, enthusiastic, and dedicated to your success! The classes are very structured and offer plenty of variety so I never have to worry about planning my workout and am working my whole body throughout the week. These are just a few of the many benefits that make a membership worthwhile!

The frozen contracted I signed was charged and could not be refunded. I was told if I cancel my membership today I would not be charged again. Thanks for the heads up!

Absolutely excellent anti-plateau workout!!! We get what we put into the workout. Such a great way to improve our fitness level!! Appreciate the positive energy and help of the studio staff Taylor. Coach Torey is really helpful in making sure that we are doing the movements correctly and providing modification if needed so we get effective results in the workout. Love the playlist too!!!!

I love the energy from the coaches. I also love the fact that OTF helps me focus on my own efforts instead of comparing myself to those around me. I feel less inclined to be harmfully critical about my own heart rate, and much more inclined to push myself when I can literally see the effort on the screen. Definitely recommend OTF to anyone who wants to understand their body better and feel healthy!

I love the variety in the workout. You’re not stuck doing one thing for long periods of time. The coaches challenge you and motivate you. You get amazing results when you commit yourself.

Im a college student and a server, orange theory has made it easy for me to get a workout in and feel good. The staff was very friendly and understanding. I loved my trial class and I plan to go back almost every day during the week. Going to the gym on my own is harder and takes up more time. Working out in a group with people makes me feel more accomplished and holds me accountable for my workouts. Love orange theory and would recommend it for anyone

Great workout for those focusing on fitness and cardio. Awesome team environment similar to what I got when working out as a part of a sports team. Very positive group and instructors.

Always makes my day better going in for a workout at orange theory Flagstaff! The coaching staff is welcoming and challenges each individual to reach their potential. Nothing but positive things to say! Highly recommend.

Orange Theory is an intense workout, but it’s also not too intimidating. What’s really cool is how you can see your heart rate/calorie burn and other stats in real time. The staff is super sweet. I will be buying a membership once I get a new job!

Love the coaches, the workouts and the OT community!! Ive been going consistently for 7 months now, and the results are better than I expected... My endurance has grown immensely and Im stronger than Ive ever been!! Best decision Ive made to go and keep going.

I love the workout and the way it pushes me in ways I would not push myself. It has made me a faster run - far faster than I ever imagined. I like not having to think about it, knowing a comprehensive workout has been designed for me and I just have to show up and do the work. Although group fitness classes are not typically my jam, I like the camaraderie. I have recommended OT highly to everyone I know.

This is the first time I have joined a gym like this and I love it! Great coaches and amazing workouts that really push you. This is the most fun I have had working out since doing team sports through school. Check it out if you want a great workout!

So glad I started coming here, wish I hadnt waited so long! Awesome classes and coaches, supportive environment, the best workout that keeps you in your toes! Highly recommend to all levels!

Its definitely a great workout. I debate whether its worth the price. Its essentially an hour of targeted, sustained high heart rate cardio, with a 15 minute low impact weight routine mixed in. I enjoyed it.

This place is fantastic! After having a baby and trying to get back in shape, this is exactly what I needed! The workouts are for every level and can be modified for anyone! The coaches are so helpful and encouraging! Having the splat points and the monitors on during the workout helps you to push yourself too get an amazing work out!

I stopped into Orangetheory Flagstaff for a workout while on a cross-country trip. I can’t say enough good things about the staff (Shelby went above and beyond. thanks again!) and coach Siri was fantastic! The members here were also super friendly. I will definitely be back. Thank you!!

I used to hate working out and dreaded going to the gym. I had tried personal training in the past and liked the one-on-one advice but it was just too expensive. I can honestly say that Orange Theory Fitness has changed my perspective on fitness and has made such a difference in my life! I get the personalized attention I need and I absolutely LOVE the classes! I actually miss going on my rest days. The trainers are so motivational and the music just makes me want to move! Plus the variety of class times is awesome! Thanks OTF for an amazing workout experience :)

The instructors are positive and motivated! I love my workouts - you dont have to think about what your going to do next, the instructors tell you what to do next. Great place - love it

An amazing experience. I am excited to continue

Im a 21 year old fitness enthusiast! Fitness has and always will be a major part of my life. I grew up playing sports and working out. Ive tried many programs (on my own), weight lifting regimens, and Instagram influencers workout routines and I have enjoyed all of them.But NEVER have I seen such results that I experience at OTF!! I went into OTF with an open mindset, not too huge on group workout classes but honestly, it feels like a personal training. My goal was to shed lbs, tone my muscles, and exercise the most important muscle in my body, my heart! And ever since I joined, everyday I reap the benefits of such goals of mine. I am Glowing! After every class!My fitness journey will continue at OTF, not only do I feel better physically, but when it comes to appetite, I crave healthy options, knowing that my body needs a substantial amount of veggies, fruits, and proteins to fuel my body and mind for the day. So that is motivation enough to eat healthy so I dont get pooped out throughout the day or even in the middle of a workout, depending when I hit the gym.With the support of the fantastic Coaches at OTF, Flagstaff, I am able to push myself through the most challenging parts of classes without stopping. With their words of encouragement and holding of accountability, I receive all the support I need in order to push myself past my limits. I know they want to see me perform at peak ability, and they want me to achieve my goals. And knowing that provides a feeling of support and love for a common journey (fitness) that I am so grateful to experience and feel at OTF.

I love this location. The instructors are all so enthusiastic and encouraging. The workouts are great!

You guys are a joke. So unprofessional. I put my account on hold and no one ever put it on hold so I get charged another month. I then canceled my membership and you yet again cancel my membership. I try and call and be nice but then some girl jumps down my throat and wont let me talk. Dont ever sign a membership with them.

I really enjoy going to Orangetheory, it is a full body workout, cardio and weights and they change it up, so your body doesnt get use to the same thing.

Amazing! Coach sierra cierra erick and toby are absolutely amazing

Intense, no planning needed, great coach’s, great equipment.Haven’t been this motivated since Marine Corps PT!!!mobile users: tap and hold to copy

Trainers are absolutely out of this world is a bit expensive but worth every single penny

It’s an efficient, effective work out; challenging too

The coaches at OTF are incredibly knowledgable, motivating, and supportive. The workouts are different each day, which keeps me on my toes and makes me look forward to what each new workout will bring. The classes provide me with the support of group fitness while being able to focus on my own individual needs and goals. Overall, it is just AMAZING!

Keeping my original message but updated to 3 stars because the instructors and the classes really are great. Waiting for refund on accidentally charged month despite canceling within the trial period. As for the monitor, Ill consider it a donation and move on.Original:Vague answers on the try it free theory. Excuse after excuse when I realize this wasnt for me while I travel, and all the fees and overbooked classes. The heart monitor cannot be returned or sold to anyone else. To boot, I was charged for the month despite cancelling days in advance.

Coaches are phenomenal! Workouts are fantastic! The front desk coaches are fast, friendly, and professional. Love this place!

Before Orangetheory I would go to the gym Mon-Fri, because I love working out. But I never had the motivation to take a full day and only do cardio. I hate running, like most people, but found that HIIT was my favorite. Even then, I felt as though I could do more. I figured Id try orangetheory for my cardio days, and after the first class I fell in love. It was exactly what was missing in my workout routine, and now I go twice a week. I love that the coaches push you, but also support you. They are very personal and try to get to know you on a first name basis. Not one person sticks out, not one person is left behind, everyone pushes and goes all out at their own pace. It makes me WORK, and I burn around 400 calories every-time I go in. People say its too expensive, but I disagree. I could pay as much as I do for orangetheory at any other gym and would not get the same work out of it. Plus, the workouts are different each time, and I feel so great afterward!

Great classes...make strength training fun and challenge you to push your pace. Tylers classes are fun and challenging!

I LOVE the variety and the instructors. Its very well organized and the workouts go quick!

I love the variety in the workouts, the music, the data feedback loop on the screens and the coaches. You cant slack, and every day I feel motivated to push myself. Also, love Cierra and Tyler!!! Thank you, OTF!

Love the Coaches....and the classes here. Great location. Really enjoy going to workout.

Unfortunately I got the short stick. My first experience at this gym was not great. It is on the expensive side & the equipment didnt work; specifically the heart monitor was not working & my information wasnt registering on the screen. I was told multiple times by the trainer Siri that I needed to run harder, that I wasnt pushing hard enough to get into the orange zone. Well, I know I was. I have been an athlete for many years & I was dripping sweat & way out a breath. I took my own HR & new the equipment wasnt working. Finally 45min into the 60min class a front desk agent ran out to give me a new monitor (still didnt work). After the class workout, we stood around & talked to about our scores. I felt that Siri humiliated me saying I only got 3 splat points & just to try harder next time. Finally my boyfriend stood up for me and said no she would have gotten more than all of us. Her equipment wasnt working, but his comment went ignored. We tried to put that experience behind us, but the next class was the same thing! I really didnt want to spend an additional $100 on equipment that didnt work. I mean who would? I told again the same trainer Siri, that my equipment didnt work again & also I cant run due to previous injuries. She did not give me any alternatives, but just to run harder. The equipment was never fixed, she just changed the computer to read a higher heart rate number. I felt like that was a total joke so I left & new I would cancel. Well, just to keep it brief I ended up paying $240 for 2 classes. I felt I deserved a refund for poor equipment, poor service, & poor communication. They felt I needed to be charged for two more months because I signed a contract. Just be aware if you attend this gym that its not about you getting in shape & being the best you. It is about them getting paid.

Amazing class, the staff is super friendly and helpful! I highly recommend this if you really want an amazing workout

The energy and drive of the coaches is contagious and pushes me further than I ever thought I could go. The high intensity makes me feel like my time isn’t wasted!

Love getting a full workout done in an hour! Love scheduling my classes on the app.

The coaches! Absolutely love the coaches! Ot is highly addictive - when you are not there, you think you should be there!

Awsome folks leading awsome classes that feel like individual workouts

Love the trainers, the workouts are always changing and are very challenging. The hour flys by.

Better options in Flag compared to limited here

Awesome coaches and great workouts, I can’t wait for my next visit...

Amazing staff. Amazing workouts!

The staff is amazing the workout was awesome definitely enjoy working out there !!

Love everything about it❣️❣️