They did a great job and I didnt have to make an appointment or wait because I went at a good time. Efficient and fast service. Thanks!

I’ve went here for my past two oil changes and they were phenomenal but I would highly advise to stay away now. The guy who came out and was going to check me in two days in a row was doing nothing except not trying to work. He was complaining the first day that it would take for ever to run my fleet card so I brushed it off and came back the next just to have one car ahead of me and then him say it would be a minimum of 45 minutes for him to get me in. I personally will never go back to this one again and am highly disappointed that people will do everything in their power to not work and jeopardize someone else’s business.

I agree with the last 2 people.I paid for a full service oil change and got just shy of nothing! I had to beg just for them to actually add to my windshield wiper fluid.keep in mind full service includes typing off all fluids! They raised their prices and they dont do any of the services and their attitude is completely awful! When I left there, I checked the level of my OIL and they shorted me over a quart of oil!I dont know if its new ownership or new management, but it is a complete nightmare to deal with these people now. I have been coming here since they built this facility! Not only do you get an attitude that stinks, you have to pay for services and things that you dont even get! lts well over $85, for this, and I didnt even get the right amount of oil or my tire pressures at the right amount or other, fluids, or lights, anything checked that they state you do or your paying for. Go anywhere but here! Anywhere! I would give negative stars but its not possible.

Been coming here for 15 years, friendly, fast, and they take care of the customer. They have 3 bays and I usually call ahead to see how busy they are before I head down.Bathrooms are clean, free bottled water and coffee. Plenty of magazines. They have some crosswords, word searches, and sudoku.They send out coupons for money off your oil change (picture)

Been coming here for over 10 years, always quick and friendly service.

Wife went in for full service oil change, for $70+ dollars they only changed the oil. They didn’t do anything else that was included in the full service package. If you gonna sell the service at least do it. Good job ripping off ppl this place should be black listed. Don’t go here they will take advantage of you. Deserve 0 stars.

They up charge you. Cost me $140 for a oil change.

Been taking my cars here a while as well as my kids cars on occasion. Impressed with the speed and courtesy of staff.

Such nice people, quick, fast, service and AFFORDABLE. thanks guys!

I always have a nice, quick experience here. Last time they let me know I had a transmission flush due that was a dealership only procedure. Fair price on the oil changes, free bottled water and coffee, clean and comfortable waiting area inside.

Love this place ... Mike is super awesome and coming in on his day off to fix my car was amazing! Good service and as much as I wanted it to get fix ASAP he took his time and made sure it was properly fixed. I live in spanaway an id drive all the way to federal way anytime I need my car worked on because the service is awesome !!

Knowledgeable staff, fast service, and hot coffee in the lobby (back when it was open). What’s not to like? I go here exclusively for oil changes, despite knowing how to change oil myself. Nobody’s got time for that!

Great service from a good group of guys. Ive been taking my car here for years and its always a good and fast experience, even when I pull in right before they close. Highly recommend, its worth the price.

Fast and convenient service. They made sure I was happy before rolling out of the garage and gave me a coupon for $20 off.

Quick friendly service as always :-)

After they finally fired the DM Mike the employees look happier. I miss the old store manager that worked at the Federal way store but the new store manager is awesome. Super nice and knows what he is doing. I recommend them for whatever you need done to your car

They are fast and friendly I would definitely come back for my next oil change

Great job. I got in and out a.s.a.p. Great service. They had my filter in stock. 2003 Chevrolet Corvette Z06. Awesome. 18,393 miles.

Very Helpful, Professional & Knowledgeable!! Quick Oil change, was in & out!

100% guaranteed only what you need!!!

Service was fast a friendly. Used great COVID considerations and explained them well. Wait time was short and price was good.

Stop by for a job interview. And saw how they all work. They all did a really good job. Hope to work for them really soon. Thanks guys for all the hard work that is done.

After trying two other places in town and being turned away, I decided to try one last place. Im glad I did! Upon arrival I was promptly greeted by Donald and checked in. When he told me only twenty minutes I was even more suprised by how friendly, fast and efficient they were. Thanks guys, Ill be back. Thank you especially to Donald for his excellent customer service!

Very quick, friendly service, and reasonably priced. They even gave me a first time customer discount, which was a pleasant surprise!

Very kind people. Excellent service.

Quick, efficient service. Friendly crew. Convenient entry and exit. Reasonably priced.

This is a full service place with a lot of involuntary extras. You will not walk out of this place paying less than $100. I promise you.If you want your car to be treated like a pretty princess, and you dont mind paying for it, this is the place.If you want an affordable oil change, keep driving.

Donald and his team were amazing! Very engaging with customers and knowledgeable. Will recommend all friends and family to this location

We had a wonderful experience. The staff were very kind and professional. We were in and out.

These guys never fail to surpass my expectations, always going above and beyond. Youll be in and out pretty fast too. I Would highly recommend for car maintenance, I always take all my cars here for oil changes and regular maintenance...they can take u in right away most of the time, only place in fed that I go to NO B.S.( bad sales/bull****) just good mechanics there to take care of your car.👍 Keep up the good work guys!

First time I get my oil change at this place and company I got say best service I ever had from other lube places will be returning back

Always great service. Thats why I keep coming back.

First off I dislike giving reviews. For this business though I felt I would leave one. Before I went here I was reading the reviews to see if I wanted to go here. You get the occasional 1 to 3 star reviews, which make you skeptical. I decided to try them out since I was over due on an oil change. First off there was a review that said you won’t come out spending over one hundred dollars. This is false. An associate will recommend things that need to be changed, but that is all up to you if you want that done. They are just being a transparent business. Second, there was a review that said their oil was murky. I know the difference between old used oil and new. I double checked just so I could write this review. The oil that was used on my car was new. I would change my own oil, but with my daughter being young I don’t have time. Third the associates I had today were definitely customer service oriented and very friendly. I would definitely choose paying this business to change my oil taking less than 30 minutes over a free oil change from my dealer taking over 2 hours to change my oil. Thank you for servicing my car.

Special change in town. Very efficient.

Very fast service

Highly recommended to others. Exceptional services.

Nice, friendly employees. Very fast and efficient. Great prices. Extremely clean restroom.

My tires were flat and the guys got me all set up with my spare!! Cody was amazing fast and efficient!!! Thanks guys

Super nice guy in his 20s working the counter, didnt try to upsell me on everything, had a nice chat while he found the codes for the upgraded wiper blades. Found a minor oil leak and said theyd top off my oil any time I was in town. Really like this place

Charge way too much for a simple oil change. Ripoff. Will not go back there ever again.

They have ridiculous raised prices of service!

Very kind and professional. No pressure to purchase additional services. Fast and Fair.

Like that its fast and it convenient to where i live but they didnt want to take my competitor coupon like before they have always have n now they wanted me to bring there coupon plus competitor too then what the point if they should know what sales they have.

They did there job and that was about.it. Ask them to do something extra and I felt they gouged me on the price. Last time I was there they went out of there way to make me happy.

I am a local small business owner. My business relies on my customer service with both consumers and store owners.Usually, I have my oil changes taken care of at a place close to my business location. However, I decided to research places near my home, as I am never in one place for long.I must say, I was hopeful, yet skeptical of bringing my vehicle here. Some reviews were not kind and 99% of the time, I receive less than poor service from businesses. However, since I drive and deliver my products to local stores and beyond, I needed the oil change done asap (it was overdue).I arrived at the business and initially parked in the wrong area (a customer advised me of that)...hahaha! So, I parked in a different spot and waited until I saw an employee that I could engage with.Almost immediately, I saw Karen speaking with a customer so I quickly hopped out of my vehicle and made my way to them.I told her I was new and asked if she could help me. And she did...with a smile!I parked my car in the appropriate lane and walked into the office. Karen helped me with figuring out the proper oil for my car and then offered cold water or coffee. I sat and relaxed...with a smile on my face.A bit later, a gentleman came in and spoke with me about the oil change, fluid levels, etc. He then briefly spoke with me about his wife and her vehicle. That conversation made me feel comfortable with him. I appreciated that he took time, during a busy time of his work day, to give me a glimpse into his own personal experience with his wifes vehicle purchase. Before he got up to leave, I asked his name and he said Im Bob, the GM for this site. Bob was friendly, down-to-earth, and personable.I finished up and paid with Karen. I thanked her and headed out to my vehicle. A young man brought my vehicle out, hopped out, and I thanked him. He smiled kindly and headed back into the bay for his next vehicle.I was beyond impressed with this business. Greeted with a smile by Karen, follow-up with Bob after the service, and a smile before I left.This is the customer service I have only dreamt of.This place now has a customer for life!

Excellent customer service, fast oil change, cameras to observe the maintenance, I maintain 4 cars with them never had a problem.

These guys are great! Went put of there way to get a part for my car! I will definitely bring my car back! Thanks guys!

Gentleman in the office was nice. Technician came in and showed me my clogged filters. Once I told him I dont want to replace them he never went back to my car to put anything back in... Kinda fishy. Once my car was done and I got in, my beverage from the day before was turned upside leaking on my passenger seat. Although it didnt spill out too much it still did and I have no idea why it wouldve happened. Will not be back.

Good place for your oil change

It was my first time doing oil change and I had been looking for the right place to get it done for days . The first place I visited the lady was a bit too rude and the same followed with the last few places I visited . A family member recommended grease monkey to me, I was a bit skeptical about it but once I got there everything change . The staff was really friendly and very respectful. I waited for about 25 mins because they were a bit busy at the moment and during my stay, the gentlemen addressed all the other client with so much respect. I’m very impressed with the work they did . Their customer service great both over the phone and in person. I definitely see myself going back there again and I hope you do too .

Team is always friendly and helpful. I prefer this team over all others in the area even if I means I may pay a little more.I have four vehicles and I will continue to bring them in.I appreciate local business and your team.Regards,Steven M Rennick

I went here my first time I got the synthetic package included in this package my wipers and window cleaning were on this package check list they checked it off and my wipers were never touched and windows were never clean I feel this is dishonest and probably won’t be back to this establishment. I felt the staff were friendly but just no honest

Great customer service and they have always done a good job on my vehicles. Ive been getting service from this Grease Monkey since they opened years ago.

They were friendly, polite. Service was quick, Price is Right. The guys seem like they were having a lot of fun doing their job.

These guys did a great job! I was in and out in no time highly recommend.

This is my oil change and lube center. Service is courteous and prompt. Logan and crew do a good job. Thanks guys!

Fast friendly service

Always happy with their service. It’s usually quick and people are great and thorough. This is my go-to place for an oil change 👍🏼

Fast, well priced and proficient.

These guys are great! Super fast! Spent a little more than I normally would but it was worth it. Thank you!

Went in last year before heading over the pass around Christmas time, and they managed to get me right in, get the work done extremely fast and were very friendly. Cant recommend them enough!

They did a awesome job & was very professional & polite. I will definitely be recommending you guys to friends & family. Thank you guys!

Great service an work in a fast timely manner

Employees stole money from an envelope in my vehicle console at the Grease Monkey on 21st Ave SW, in Federal Way, WA. I have an incident report filed with the BBB, Consumer Affairs and the Federal Way Police Department. The regional manager has been rude and defensive. He has stopped returning phone calls and is failing to properly resolve the issue. We have been loyal customers for several years and obviously will not put the contents of our vehicle at risk of theft by this establishment again.

Fast and easy to get car service. More than an oil change they do most services that your dealer would do. Some cheaper.

As always your team treated me excellently, professionally, and politely. It is always a pleasure to have my SUV serviced at your grease monkey shop. Thank you for everything, see you for my next visit in Federal Way,WA., CPP.

I went to Greas Monkey needing assistance with installing my new headlight. The gentelman that assisted me was so helpful not only with installing it for free, but also educating me in the process. I plan to return for future services with them. Also might I add this place looks to have some great team work!

Quick. Honest. Decent prices

Great customer service and quick

Been here quit a few times. Basic oil change place. Friendly and fairly fast albeit about 40 to 50 bucks for a basic oil service but hey you’re paying for a filter, oil, a quick clean and once over on any basic up keep needed and then paying the guy to do it so it’s a fair and friendly place.

I arrived a tad too late, 3 kids in tow, for a much over due oil change. They still took care of my car with the same amazing service.

Went there for an oil change a couple months ago, was a little sticker shocked with the price. I was looking for a discount/coupon and the guy who checked me in did he would give me $15 off the price. Got all checked in and waited. About 5 minutes later another guy wanted to check me in....found out it was another Honda Accord not me. We laughed it off and continued as we were. Then guy came in and recommended an air filter change. I agreed simply because I knew I needed this (didn’t just take their word) and it was about the price of the discounted I was getting. Got called up to check out, I asked if it was the right Honda it was and paid, the price was a little lower than expected and I didn’t think much about it. I took off and headed back towards Vancouver. I was almost to the freeway when they called me back....they rang up the wrong invoice (the other Honda) and wanted me to come back so they could close my invoice. Then looked at the invoice and was indeed not mine. I headed back a little annoyed, the manager apologized said it was a new guy...really appreciated me coming back and was going to take $10off my bill for coming back. Well no wonder why they called me back, the invoice was significantly higher and missing the original $15 discount I was promised in the beginning. This time I double checked it was mine and the stuff listed on the invoice. I mentioned the original discount and was told he didn’t know anything about it. So I paid the $40 more and walked out.Just wow all the way around, my fault for not originally checking the first time as I was tired and wanted to hit the road. Just really not worth my $90 and no accountability on their end.

I got my oil changed then about a month later the check oil light came on. I came back in, they checked it out for me and even showed me where they think the leak is coming from so that I can have my mechanic check it out. Super friendly people and they all are above reproach!

Just finished service on my honda. Bob and his guys hooked me up, gave me great advice and information, and sent me on my way in less then 15 minutes. 100% recommend this shop for anyone in a hurry and in need of great service.

Nice people great work done

I used to go to Jiffy Lube but I switched to Grease Monky due to their low prices and impeccable customer service (& their in my neighborhood). Ive been withem now for over a year and I love them.

Fast but detail and friendly crews ..i have been here over 10 years for their services

Great service from a great crew! Highly recommend this center.

Good quick service friendly people. I feel I can trust yhem

I like this place a lot. Everyone there is awesome EXCEPT this one kid. I would give this place a 5 star but due to one fat kid who works there,only a 3 star. This younger, overweight guy works there and he was very disrespectful. He was talking trash about my car as if it was his money. Word of advice,dont worry about my car because its none of your business and its not YOUR money,KID! You cant afford it so why talk trash?!Other than that,this is wayyy better than Jiffy Lube.

Employees very friendly, usually very fast. Prices are a little steep compared to some. But its convenient and customer service is solid.

Excellent customer service! Wish I would’ve came here a long time ago.

I have gone to this shop a few times now and this last time made me question at to whether or no they actually do the work that was paid for. On the paper and explained to me by the gentleman at the counter.... filed your wiper fluid, your tires are at 33 psi all around and we vacuumed your car, as well as cleaned your windows. My windows werent touched still had dirt on them, then there was still cheerios from my little on on the floor. My low pressure indication lite was on. And as for filling or topping off the wiper fluid well that is almost at the low line. As a customer I would expect that you do the things you have stated youve done.... it leads me to question whether or not youve actually completed my oil change correctly filter and all if all the rest has been skipped over and stated it was completed.Update as of 8 AM 5/22/2018I called the store and asked to speak with the owner shawn, the person on the line identified himself as Bob the GM and that shawn is normally not in the store. Fair enough I explained my concerns to Bob, the ones outlined above and he is addressing the concerns to make things right.

These guys never let me down. Always great customer service...

Excellent service - friendly, knowledgeable, fast. Would definitely go here again.

They completely got over on me.! I will never go back there again. The manager told me my grand total would be around $50, I ended up paying over a hundred. He did not make it clear at all that I would be paying an additional 50 on top of an oil change that was over $40 plus tax. Classic example of a mechanic shop taking advantage of somebody who doesnt know car lingo or mechanics of cars. He specifically told me around $50 total. I am clearly very upset about paying double what I was told. And I will not go back there again and I recommend if youre like me and dont know a whole lot about cars you dont go there either.

Good service place, genuine people.

Always taking care of my oil changes. Getting very popular!

Excellent service, pleasant experience

They dont expect cash now and dose matter l already like this place be back next week

Very good service. Quick and very informative.

Fast and good service

Were very helpful, didnt try to push unnecessary products, and had me in and out in the time it took to walk across the parking lot for a smoothie. Will return for my next oil change.

Beyond excellent experience! Staff is professional, kind, and friendly. Will keep coming back!

The team was fast, efficient and friendly. Felt like I was only there a few minutes.

Cookies and a reasonable bill,what’s not to like

Friendly people and fast service.

They’re professionals. Quick and upfront.

Just got back from the war and was having a serpentine belt problem on my vehicle. Went to Grease Monkey and they squared me away in 20 minutes. When I went to pay, they thanked me for my service and gave me a great rate! Thanks for supporting our vets Grease Monkey!!!

I pulled into the shop and they removed the drain plug. While the oil was draining (causing a suction in the system) the guy under the hood tried to pull the dipstick and broke it. I witnessed this occur and when it was time to leave I was told that they couldn’t check my oil to ensure it had the right level because “the dipstick was broken”!!! It’s been about two months and I’ve been waiting for someone to call or send me a letter or something about fixing it, but nothing. When I signed my invoice at my departure I noted on it that they broke it. So I was expecting a call from the management.