They used be awesome and now theyre not like once was. I never had so much problem til recently. Not know it under new management and crew or what.

I filled out an online request. Received a call back the next day. First question was insurance. I told them Medicare. Immediately I was told Id have to have a referral and their counselors that dealt with Medicare are booking a couple months out I could not believe they would just push me off when I reached out truly needing immediate help. I guess I can just say I tried. Its not as easy to get help because this was proof its about money more than true help.

My child has struggled with school for a very long time and I was referred to the Haymount Institute for testing. This testing was completed and scheduled for 1 December and I have still been waiting on a report for over three months. The response I keep receiving the doctor is writing the report and timeline keeps moving to weeks. After much persistence today its finally been uploaded as we speak. This is absolutely unacceptable as an institute that is meant to be helping me to help my child. Thank you for setting me back further in my journey to help my child. Thank you for taking my money.

I started going here when I was 16/17 years old, I worked with Kari (shes on of the therapists) and she has been nothing but amazing. I had to stop going because I got married and Kari didnt accept tricare yet. I messaged her a year later and she confirmed that she does now! Im excited to book my next appointment with her, the atmosphere in Haymount is homey and all of the staff are so polite. I definitely recommend going here and seeing Kari at least once. Shes amazing.

I arrived at the office 15min prior for my appointment. I filled out paperwork online so that I could make the most of my session with doctor. I would have given a 5 but I waited for 15 min AFTER my appointment time to be seen. I was informed prior to my appointment that if I was 15 min late I would be charged a fee. Just think time is as important to patient as to the physician.

It has been over a year since we went on the list for testing. When I leave a message and if they do call back, the answer I get is that he is still on the list and it shouldnt be too much longer. That was months ago.

I was told 2 months ago that they could schedule my sons autism assessment in December early January which I was fine with but just recently got off the phone with them and she told me it’s gonna be pushed out until next year August before he can be evaluated. Also she was super rude and very unprofessional over the phone

My psychologist and psychiatrist are both knowledable, professional, and caring. Their office is welcoming and comfortable. The staff is helpful and kind. I am so pleased to find an office that has such a well rounded professional place to be.

The Haymount Institute is the absolute BEST place to get therapy or psychiatry! Ive been with Haymount for a little over a year and i can happily and proudly say that i have been helped tremendously! My therapist is the absolute best and i would not be where i am now without her! I would 1,000% recommend Haymount for ANYONE!

Me and my husband highly recommend the Haymount Institute for both individual and family counseling. We and the kids have worked with 3 different counselors and we all have been very pleased. Highly qualified staff.

Worst Place ever. Very unprofessional and not business oriented. I’ve made an appointment to receive a call that the doctor won’t be in. Rescheduled just to get told that day that he doesn’t see my sons age range. They have no professionalism and they do their job horribly. I wish there was another place to go to because they are horrible. ‼️‼️!!!!!

I use to think very highly of this Institution. Ive been seen here for more than 2 years and today I received a discharge letter from the nurse practitioner that prescribes my meds. The prior psychiatrist ( that is located in this Institution never would have discharged me, after all I had seen him for 2 years, I should have never switched to the nurse practitioner). I will admit I have missed some appointments (heck, its indicative to why I need my meds). I was going to call and try to get back in but after thinking about it Id rather leave and go somewhere that is genuinely concerned about my mental health.

I wish I could give negative stars. I called them because my child was in need of help and medication. The woman I spoke to said they couldnt see her until a previous balance was paid. I again tried to stress the urgency and she was just concerned about a previous balance not my childs well being. First do no harm no longer exists. So sad.

Alida Mason is a highly professional and knowledgeable therapist, and helped me immensely through a tough time with long-term PTSD and anxiety issues. I highly recommend her and her staff. This sounds very cut and dried, so I would like to add that Ms. Masons empathy, compassion, and genuine caring for me went a long way toward my healing process. She always seemed to go the extra mile, and recommended both therapeutic advice and coping skills tools that contributed to overall improvements in my mental health. The only reason I am no longer a client is that I moved.

I called to try and make an appointment. I was put on a call list and was never called at all its been months. Highly disappointed and if I could I would like to talk to anyone higher up. Never going there

Ive only done the intake so far. The psychologist (Ursula) was wonderful. One of the only people Ive ever met that gets me. She set up my future testing and I hope to speak with her again. She gets me!

Great doctors and staff are friendly. The office is beautiful! My son has been tested here, which has been a huge help at school, and Ive also done therapy here off and on over the years. They really try to work with your schedule and have always been professional... Be ready for a TON of paperwork though! When they say come 30 minutes early as a new patient, you really need to if you want to get everything done in time for your appointment! Theyre definitely busy but theyre great at what they do so its worth dealing with to get quality services. I wouldnt go anywhere else.

If I was able to leave the star completely off, that would be a more practical review. Offices like this are the exact reason why people in this country finally break. There is no reason why an evaluation should take TEN WEEKS! ANYTHING could happen in ten weeks, especially if you have a known psychological disorder. Yet they expect you to wait that amount of time, or longer, with no meds, no help, no end in sight all the while knowing how hard it is for some people to finally ask for said help. This is not the place to go if you’re looking for a solution. They have shown zero regard for my health, my family who has to suffer right along with me, or anyone I’m around- WHEN that’s even possible. Funny how they’re real quick to ask, and accept, my payments prior to being seen, yet they’ve done NOTHING to help...Here’s a nice little update: After calling at the 10 week mark and leaving an unhappy message, someone calls back and leaves a voicemail at 7:20pm. I could write that message verbatim, but I won’t for obvious reasons. This individual left a message saying the “doctor” would look over my evaluation the next day. That was the end of the call. I call back today at the 11 week mark and not only does the girl who answered have the audacity to argue with me that she KNOWS the provider told me 8-10 weeks for them to come back, when that was not mentioned ONE TIME, but then turned around and said she has no idea what’s said between the provider and patient. I may suffer from some “imbalances,” if you will, but I’m quite smart- smart enough to know when a person thinks their snotty, condescending attitude is being passed off as them being professional and courteous. She acted as if I was supposed to magically know they were ready and said they had been ready since last week. Yet no one mentioned that one time. Hands down, THE WORST OFFICE EVER.

Provide valuable services to the community and the patients they serve. Valuable resource for those going through divorce and legal proceedings associates with the divorce process.

I have been coming toThe Haymount Institute for about 6 months. Ive had no problem with anyone. I saw Aleida (one of the owners) once for therapy and I told my Med Doc that I didnt click with her and she instantly let me meet Karen. I had My appt with her and I absolutely LOVE her. She understands what Im saying and Yes I know that you need more time to connect with someone, however I didnt click with Aleida (one of the owners) like I do Karen. They always set my med check up every month and I have Therapy every 7 to 10 days. Im very happy with coming here.

This place is being reported to the bbb/better buisness bureau. If you want better help with whatever you need, go somewhere else.

Friendly supportive staff when you need it most; Very knowledgeable about the whole process of being on the other side of the phone! A great resource for our city

Can I give zero stars for patient neglect? I do not go here, but my mother did. She was given a medication that she misread the directions on, and was doubling her dose, which they did not catch... thats not the big issue at hand here.... the BIG issue at hand here is when the dosage and milligrams changed and she called to confirm, they STILL did not catch that she was doubling her dosage and DOUBLED it AGAIN, which in effect overdosed her! They told her it would run its course and the way she felt would go away.... it lasted for almost a week, during which they did not check on her, nor did they notice that she was taking enough seizure meds to keep and elephant from having a seizure. As I just found out about this an hour ago, I have not reported yet, but I will be doing so shortly with BBB and OSHA. She may not have known where to turn for help, but as a nurse, I DO. I would not reccomend bringing an animal here, much less a human being. Shame on this practice for their patient neglect and disregard for basic human decency...

The offices are nice aesthetically. However, most of the staff are rude and show no accountability for the errors their associates make. One of their doctors insinuated that my reasons for seeking services for my son were less that genuine because of the timing. He failed to acknowledge that it took 2nearly two months to get an appt with him. I spoke with Mgmt about the statement and this women was quite dismissive of my concern and drafted a letter that blames me for not seeking further services.I think they are capable of providing good service, but I refuse to be disrespected in the process.

The staff at The haymount Institute of Fayetteville were all extremely friendly and helpful. Thank you for a wonderful experience today

Provides a valuable service to the community with wonderful and caring staff.

Nice Staff Great Doctors They Truly Care. One of the physichiatrists there is very old and very strict. If you ever have high blood pressure dont expect any meds for adhd even with a gp doctors note saying your not at risk for a stroke or heart attack. Worst experience ever...

I was a patient there and my ins changed and kust before I missed mu appointment, iwas dropped as a patient and had to go cold turkey off my meds.I got so sick and the girl who handles insurance was so rude to me that I went to Fayetteville Psychiatric on Ravenhill Rd off Raeford Rd.

Jamie in scheduling has a poor attitude and acts like she doesnt want to deal with new patients. If your facility is over booked then you need to hire 2 schedulers, rather than be cheap which results in one grouchy worker.

Great staff....very professional & quick

A year ago they referred me to that institute and I called and they always tell me to call again to make the appointment and they never call me and I keep calling and they tell me the same thing have already been a year and they still do not make the appointment for me son, they are very irresponsible, my son was diagnosed with imperactivity and I need to treat him and these people just play with the patients!

Helpful staff and doctors

After receiving a tricare referral to this company a woman denied my husband services and cancelled his appointment.

That Hispanic DR.IS A JERK.

The staff and distorts are very nice

Worst place ever Therapist lied on me and said I never showed up to any of my appointments been calling their to set up an appointment with the therapist to not to be told they will call me back and never got a call back to only now I found out that the therapist lied on her report about me to get me discharged saying I don’t show up