Service section:The team has always been so friendly, knowledgeable and helpful! We had worked with Sho & Alex for each maintenance visit. I remember during covid peak time- the team seemed stressed and understaffed- but they still worked together to get to every one with a smile.Today I went again- and as always- they greeted me with a smile- recommended what was needed for my truck.Appreciate you and the whole team!Sales:I haven’t had a pleasant experience with the sales side the few times we did attempt to purchase- but maybe in the future we could give it another try.

Best experience ever purchasing a vehicle. Dealer James Anderson is by far the best salesman I have ever encountered. He made my dream come true that I didn’t think would be possible right now. I absolutely love my 2021 Toyota Corolla. I have had it for 4 months now and it’s drives as smooth as when I first got it. I will definitely refer anyone here to Rick Hendrick Toyota of Fayetteville for there next car purchase and to please ask for James Anderson. He will make your purchase so easy and smooth and get you into the vehicle you want. Thank you to him and Toyota. I don’t know who was more excited and happy…. my son or myself😂 I think my son thinks the car is all his still😂❤️❤️❤️

Our salesman was Antony V. He was great, friendly, and answered all my questions! He wasnt pushy. I would definitely be shopping for our second car through RH Toyota and recommend Antony! Great customer service and experience buying our first NEW car. If I could give him 10 stars I would!!!

Jakob really took time to listen to what I wanted and I left a happy customer. I was on the fence at first with the 1st SUV he showed me. Then he won me over showing me a nice Nissan Rogue. It was more then I was thinking on spending but not more then my budget and I got all, plus more than what I asked for. I left with a smile in a SUV I want.

Adriana was a huge help today when we bought our first Toyota! She was extremely knowledgeable and very kind through the whole experience. She never pressured us in any direction and helped us make the right decision for our situation. I would recommend her services to everyone looking to buy a new car!

100% customer oriented. Gregory in the service section is extremely professional, helpful, and knowledgeable. He went above and beyond to ensure my experience was exceptional. For this reason I don’t bring my vehicle anywhere but Hendrick.

Our service advisor Sky was super easy to work with! She kept up updated along the repair progress as well as giving us updates on our insurance. The kindness and patience Sky has showed us definitely made this car repair experience super pleasant!

Steve in the service department is a pleasure to work with. He was able to squeeze me in same day for an oil change, and had a good conversation about getting some new tires in the near future. Will definitely be reaching out when the time comes for a new set. I had no issues with the service. The building is clean inside and well maintained. Definitely stop by here if you need your vehicle checked/serviced. Their online portal makes it easy to schedule and appointment or just give them a call and ask for Steve!

My husband and I brought our 2016 Toyota Corolla in for our routine maintenance and we were very pleased with the service. Our Advisor Marlene was very informative and punctual. Will continue to bring our vehicle here to be serviced and will continue to work with Ms Strange.

Great place to visit when in search of a vehicle! The staff is very friendly and knowledgeable. I also have friends that have bought vehicles from here. Excellent customer service!

I will never purchase or lease a car from this dealership again. I went into the dealership to see if they would buy my 2019 vehicle that is in excellent shape and low mileage. First they told me that they can no buy my car because of the lease per their boss. I told them that I already spoke to Southeast Toyota which stated that I could sale my car to a Toyota dealership. They then came back and offered me below trade in value which was 16,000 and they offered 15,000. My car is worth on Kelly blue book 23,000 to 24,000 at least. I would have agreed to 21,000 or 20,000 but they did not give me a chance to negotiate or work the numbers. This dealership is full of it because they say they need cars because there are no cars on the lot except for trucks, vans and SUVs. The only car they have are “demo” cars to test drive. They call you when they want your car but when you want to make them an offer this happens. This experience has been so distasteful

I had the best experience at Rick Hendricks Toyota in Fayetteville! My sales rep was Abby, I told her my price range and the ideal vehicles I had in mind. She showed me 2 amazing vehicles that were both within price range and exactly what I had in mind when it came to getting a newer vehicle. She did such a great job that I genuinely didn’t know what one I wanted more. And I can not thank her enough for her patience with me and for coming in on her day off to finalize the deal. Thank you so much I love my new Honda CR-V 12/10 experience

Highly recommend Raul Rivera as the salesman to see when you visit! Bought a new vehicle and was presented with options to help work with my budget. Great customer service!

Brandon Marable is amazing!!!! Such a great personality and his customer service is impeccable. He definitely goes above and beyond with keeping you updated while mechanics service your vehicle. He’s super honest when finding new issues, and he always makes sure that you’re as comfortable as possible while you wait. He’s helped me twice already and he’s definitely my go-to; whenever I come there he’s the first one I look for. :)

Mike was superb and personable. The fact he was excited about the car and its features he havent experienced got me excited! I bought the car.

Adriana was very helpful and knowledgeable. We had a pleasant, low pressure experience with her. We highly recommend this dealership.

As times before the service was great didn’t take that long as well if your waiting the center for that is good n comfortable and the bathrooms are clean.The gal that handled my car was very nice and cheerful Stephanie is her name, thanks again Stephanie it was nice to see you again.

Great place to have maintenance done and buy a truck. No problems what so ever with staff always kind and professional. CHRIS KNOBLES is the man to see.

My sales person was amazing but the finance manager I got was horrible from start to finish. She laughed at us, talked about us behind our back thinking we couldn’t hear he and made faces. Saying as too the was the 2nd vehicle we had purchased in less than a week I expected a lot more respect. I’m am extremely upset with how things were handle. I wish we would’ve gotten the same finance manager who did our truck as for our highlander absolutely horrible experience!

Exceptional service and beautiful vehicles! They took care of me! I love my SUV 💜

Jakob was very helpful and friendly. The dealership worked with my budget. Great experience.

Really great auto service center, these guys had me in and out, most places I’ve been to take at least an hour before they tell you that your car is being worked on. Ask for Steve Majka, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know their stuff.

Can’t say enough great things about Ken Witt! He went above and beyond to help me. Brought my car in to get inspected and he explained everything in detail to me. I had to bring my car back in for repairs and he set me up for an appointment the next day, got me a ride to work and a ride to pick my car back up when it was being worked on. Ended up needed another replacement for my Prius and he was able to call my warranty company and get it replaced for me. Not only was he diligent in his work for me, he was very friendly!

The car-buying experience at Hendrick Toyota is always a pleasure. I have purchased multiple vehicles here, and it gets better each time. On this occasion, our sales representative, Juan Rivera, was extremely knowledgeable and personable. He did an amazing job at streamlining the process, while maintaining a refreshing transparency. Strongly recommend.

Recently moved to NC from VA and was trying to find a dealership to do my routine maintenance, after a poor experience at another I tried Hendrick and am so impressed. Service department is very organized, Harrison Florence was so friendly at check in and check out, AND it took 30 MINUTES. Definitely will be back.

This is the second time I have brought my Tundra to Hendrick Toyota here in Fayetteville, NC and Chris Knoble has been on point. I have had all service covered through my extended warranty and there’s been zero issues to include getting a rental car. His appreciation for his customers time and money are greatly appreciated and I wouldnt hesitate to come back.

Had Sho as service representative. Not only did he assist with going over my vehicle miles and maintained requirement. He shared affordable maintenance aince plan. Great customer service.

Had a great experience with! Will is an amazing salesperson & truly cares about the customers needs. I felt very informed and more confident in what I want. I will definitely be working with him again when I come back to Rick Hendrick.

Martin and I went in only wanting to look at some Hylanders and by that evening we were trading our van for a Hylander. They were so kind and very helpful! It was the easiest car buying experience we have ever had!

My appointment at Rick Hendricks Toyota Fayetteville was a very good experience.Ken Witt took care of me in a very professional, caring manner. Ken very patiently answered all of the questions I had and gave me additional information. He gave me the time I needed to better understand my car. I am a big fan of Ken Witt because of how well I was treated.Waiting for my car to be taken care of was also pleasant. The dealership was clean and welcoming.

Great experience. Easy to make a same day appointment. Great customer service

Sho was very helpful and explained everything that I needed for my vehicle in detail. Great service! Thank you!

Had a really good experience buying my new highlander 2021! I came from Raleigh, Brandon was very easygoing and helpful. Christian on the finance team was very friendly, transparent and she stayed after 10pm to close my paper work. At the part of my trade in value Dylan gave me top dollar. Good team work! They also beat Toyota Apex store !!! I invite our Spanish community to buy from here. Happy Wife! Happy Life 😉

So, last April I purchased 4 new tires WITH road hazard warranty. I had a tire go flat Wednesday. Went back to find out if the warranty would cover any part. Was told what it would cover and had them check on the tire. Was called back to the service desk to be told that they had bad news. When I purchased my tires they Didn’t come with a road hazard warranty as told at the time of sale. So, no coverage, no help, no work to try and make things right. Just an offer to sell me new tires again. Sorry, already played that game once with you. I left and went to Firestone, better tire, better service plan. Also, already have LIFETIME alignment with them. Done with dealing with Rick Hendrick Toyota of Fayetteville for EVER!!!!!Have a nice day!( Post will not let me share with out at least 1 star, or it would be none.)

I came in to get my oil changed and Harrison Florence was nice enough to get me checked in. He was very helpful, had a great attitude and made sure I was taken care of. He found out that there was a recall on one of my parts and made sure this would be taken care of since I was already there.It was a very good experience for me. I’d definitely come back here to get my car checked out in the future.

Brandon M. worked diligently to keep me informed about what services my car needed and when I needed to get them. Thanks for your service today!

Jakob was an amazing help with getting my first car from a dealership. They were open, honest, and realistic with me about what options I had based on my situation. Would recommend them to anyone looking for a car!

The associate by the name of Alex who took care of me throughout my entire experience was very professional and courteous. He seemed to be very knowledgeable about my vehicle himself and recommended additional services that I should consider. After he and the mechanic spoke I was informed of further service and repairs. I agreed to have the recommended services except for one. Which I plan on having done in the near future. Plus the day after we picked up our vehicle we noticed a sound coming from the AC unit. I contacted Alex and he told me it was probably a leaf that accidentally fell behind the cabin filter. I brought my vehicle back and Alex personally opened the cabin filter and removed the leaf/leaves. Overall I want to give a shout out Alex, he truly made our experience smooth and pleasurable. Fred who shuttled us back to our house so we could retrieve our 2nd vehicle was great too.

Raul Rivera did an awesome job. Great customer service and a true professional!

Sho Bost was very thorough and all around great. Would definitely come back to work with him again

I went to Rick Hendrick Toyota to get a service done on my wifes car. I started looking around and Jacob asked if he could help. Wasnt looking for a new truck, but Jacob convinced me to take a look. I was hooked on a new Tacoma. Jacob did a fantastic job making the process of buying a vehicle easy and painless.

Harrison always takes good care of my families vehicles. Done in less then an hour. Great people.

I had gone in just looking for a car not to sure what to expect as it had been my first time purchasing thru a dealership, Abby was of fantastic help. She was quick to answer any questions i had and was very knowledgeable about all ins and outs of the inventory on hand. She wasnt like what most would label as a cars salesman, she had a much more personal touch and truly cared about getting me into a car that not only fit my budget but also something i would happily leave the lot with. The whole experience was fantastic from beginning to end, i would highly recommend anyone looking for a new car to try out Toyota Hendick if you do make sure to ask for Abby.

My experience at Toyota was great! Chris (the advisor) was very knowledgeable and friendly.

Worked with chis a few times, always makes things go smoothly. Very helpful

Absolutely loved my experience at this dealership! From the minute I started an inquiry, I was quickly contacted and they answered all my questions. I drove over 3 hours to the dealership and no regrets. Ive been looking for months for the perfect Toyota 4runner to fit my budget and had all the preferred trims. Raul went above and beyond from the start! He was very patient, honest, and walked me through the whole experience, without the pressure. This was my first time buying a car and he made it so fun and memorable! He has followed up and answered all questions Ive had! Also Ann in finance has been incredible too! I would highly recommend this dealership to anyone buying a car!! Theyre the best :)

Service manager Jason was extremely helpful and made sure I was taken care of. Steve in service went over and beyond for me, making sure I left that service department with every question answered and any issue addressed. I know my 2020 Tundra is getting serviced right when dealing with Steve and Jason!

Harrison in Service is amazing!!!! Love walking in there he knows me and my family!Always goes out his way!! Thank you!!

Was helped by Antony, made the experience very easy and didnt pressure me on anything I didnt want. Happily bought my Tundra and a Rav4 for my wife. Will be returning for any future vehicle purchase for sure!

They were above and beyond to help us find something according our budget!Excellent service!

Sho was very helpful and was able to answer all my questions ! Wonderful customer service

Very much improved from my last review Sales rep was very personable and courteous. Was attentive and engaging. Rick Hendricks has an OUTSTANDING selection of cars, trucks, SUVs and crossovers. Including the new SUPRA!

Excellent service, very professional and efficient. Steve Majka provided outstanding customer service.

Service was fast and timely. Steven was helpful especially with choice of tires

Great service! I didn’t make an appointment, but I was in and out from a tire rotation in about an hour and a half. Very grateful they took me in. Very funny and happy employees! Definitely going back when I need maintenance on my car!

I absolutely love my new Toyota!! My salesman, Melvin Wooten was awesome to work with---not pushy at all. Will buy from Melvin and Hendrick again.Dawn W.

Brandon Marable was very helpful and handle all the car needs effectively.

Elysa was great to work with on the sale. Great experience!

Gabrie Morgan was an excellent salesmen. Highly recommend!

Awesome service. Definitely my first choice.

Very professional and courteous. Had an appointment for oil change. I was in and out in an hour. They make you feel important there.

Brandon was extremely helpful even after I was late for my appointment! He was thorough, very polite and explained my service needs. I would surely recommend Rick Hendrick Toyota for your needs!

I had a great experience this morning at Rick Hendrick Toyota in Fayetteville. Took my 2020 Supra in this morning for the annual service and state inspection. Chris, my service manager was very professional and knowledgeable. I was more than satisfied with the service.

I had a great experience overall. I was able to reach the deal I was looking for and it took a lot of stress off of my shoulders. I had exceptional service through Brandon and he made everything a lot easier. I highly recommend that you make a purchase here.

Thomas from Rick Hendrick Toyota of Fayetteville was extremely helpful to my wife and I in the process of purchasing a vehicle. He went above and beyond in creating a better understanding of how the car buying experience is done. Thomas opened our eyes and made us realize all of the different opportunities that we had even though we were in a tight buying position.

I always receive excellent service at Rick Hendrick Toyota I have been going there for approximately 2 years and I love i the fact that everyone there is very friendly very professional and always explain in great detail what has been done to my vehicle and I truly appreciate that...... I would especially like to give a terrific compliment to Ken Witt, assistant service manager. He is fantastic and knows every aspect of Toyota service, parts and products. whenever I need to bring my car in for service I always make an appointment with Ken and I know that Im always in good hands and my vehicle will get great care.

Jakob at Rick Hendrick Toyota was awesome. He worked with me for 5 days to find a vehicle that was just right for. If youre looking for a new vehicle go see him!!!

We had a great experience working with Khari at Rick Hendrick. He was always responsive, trustworthy, and friendly. He was willing to wait to work with us for the time frame that we needed. I would highly recommend this dealership and working with Khari. It was an overall positive experience and we absolutely love our new Toyota. All of the people we interacted with were extremely helpful and courteous. We wish we could give them more than 5 stars!

Upon arrival at the dealership I didn’t know what to expect in terms of service dedication and quality customer service. I was greeted by Gabriel Morgan and was immediately takin care of. His patients and dedication to the customers needs are outstanding and will serve as the benchmark standard for all other visits that I will be going on for my new vehicle. This place shows great values and strong dedication to there clients and new clients such as myself. I highly recommend Gabriel Morgan when it comes to trying out new vehicles as well as making the decision to purchase!

Rick Hendrick has been my auto servicing location for several years. Steve has been there supporting customers with the upmost care and courtesy. He is very knowledgeable in every aspect of his chosen profession. We all thank you and Rick Hendrick Toyota!!!

I want to take the time out to thank Harrison in the service department. Every time I come in he’s always happy (smiling), very professional, and always goes above and beyond to ensure that I’m satisfied with my visit. You are appreciated! Thank you 😊

Mr.Bost was friendly and provided me with great service. He is well trained & professional. I personally enjoyed how he made my visit fast and easy with his quality customer service!

I wanted to share my experience with my sales assistant that helped me with my options and test drive. I was lucky to get Elyse as my sales person and she was nothing but helpful and patient through the whole process. If you are looking for any vehicle, do yourself some justice and ask for her! This is our second Toyota in a year and we could not be happier.Rick and Megan 😁

Raul Rivera is the best sales rep I have ever had the pleasure of meeting. He was very nice and straight forward. He answered all my questions and eased my mind about everything. If I ever buy another car I would go straight to him and I would recommend him to my friends and family.

Sales and parts team are great. Service area made me wait after I schedule an appointment. They did not explain the process and charge for estimate charges. They didn’t honor extended bumper-2-bumper warranty. Furthermore; they could not provide any regulation stating valid reason why they have 1/2 a policy or evidence of why they do not honor Toyota’s warranty. Careful, they will try to charge you for everything.

I had my 4Runner in for new tires, front end alignment, and a oil change. The service was outstanding.The service at Rick Hendrick Toyota has always been above and beyond. I have not had any bad experiences with this dealership.I want to thank Marlene Strange for her professionalism, and dedication to her job. She is a excellent service writer and she explains everything, and she keeps you informed.Thanks to everyone for a professional job.

Brandon in the service department was awesome, he helped me understand and see what my car needed. I will be back.

Excellent customer Service with Brandon Marable. They respected my knowledge of my vehicle and its service requirements in making decisions about its needs. In and out as promised.

Abby was personable and helped me find exactly what I was looking for. The next time someone needs to buy a car, I will be referring them to her!

Service department is great. Greg Macon is friendly and professional. They always take great care of me and my highlander.

Met with one of the salesmen there and his name was Thomas, very polite and very helpful. Also helped me purchase a 2011 ford flex for the price I offered, so needless to say. I was very pleased.

Steve Majka was great to work with! Awesome time at Toyota!

Great experience, excellent sales representation by Nigel. Ill certainly come back for another vehicle! We love our 2021 Venza!! Thanks Team Hendricks for making it happen!

Excellent service from Ms. Kinnithea and Mr. Hall. Thanks for making my first purchase an interesting and rewarding experience!

My wife and I purchased a 2020 Vehicle with approximately 1100 miles. I immediately noticed a howling noise coming from the rear of the vehicle. I thought it was just the new thread so I ignored it until the 5k service. The vehicle was checked out and tires rotated. The noise never went away so it was mentioned again at the 10k service with tire rotation and oil change. It was given the okay again. Now at the next service the manager who was a very nice guy and was not there previously tells us that the vehicle needs a alignment and new tires. WOW! No one caught this and because it’s a Certified Used vehicle the cost is on us. The worst part is when we went in to speak with the GM we were told that, “That’s the price you pay for buying a used vehicle!” I wish I could turn back the hands of time and put that 13k down payment back in the bank. Their customer service is HORRIBLE! They can keep that other vehicle we were planning to purchase. 2 vehicles later we will never buy anything from this dealership! In the middle of a Pandemic people should not be treated like this!

Mr Raul was a very spectacular sales representative. He was very knowledgeable about everything and helped us understand what we were looking at. I would definitely come back to trade my car in. 5 stars all around

Mr. Rivera was very polite and personable. I enjoyed the entire process of purchasing a new car. Thank you.

Marlene was professional and courteous. She made sure that I had a good experience thank you very much. And the service tech got my vehicle did their job and got me out at a good time. So that I could be to work on time. Thanks to everyone for all of your help.

Fast servicing and friendly staff. Harrison is always awesome; any time or day we come, he has the best attitude and really makes his customers feel valued!

Michael Sanders did an excellent job! Very friendly and helpful.Brandon in service department was very friendly. He has outstanding customer service skills.

I want to give a special thanks to Adriana Thompson for all of her help and support today at the Dealership. She was extremely patient and explained everything thoroughly. I went in for a few questions and she was able to situate me without any problems. She discussed further materials and was polite at all times. I am more than grateful to have experienced her wonderful customer service and professionalism. Thank you for all of your help, Adriana!

Sho Bost provides excellent service. He makes sure that my vehicle stays up to date and running properly. Never have any problems - he keeps everything straight.

I had a wonderful experience with Rick Hendrick Toyota of Fayetteville. My salesman was Raul Rivera and he provided excellent service and communication! He made the process very quick and easy. We are very happy with the choice we made!

Went in for the 20,000 mile service for my RAV4 and as usual the Rick Hendrick service department did a great efficient job. My service Rep Alex was courteous and even made it happen that my service was covered one more time by Toyota Care, even though I was just over the 2 year mark. Thank you RH Toyota!

It was my first time getting my car serviced here and it was all a super positive experience. My car was serviced quickly and with quality. Brandon Marable was also very kind, helpful, and was able to answer all of my questions and concerns. Will definitely be bringing my car back to be serviced here.

Chris is a great advisor! Acknolagable and helpful. The ability to relay messages about vehicles is on point. Would recommend Chris to be anyones advisor for services and maintenance

I had the pleasure of working with Mr. Steve Majka. He was very enthusiastic and welcoming. He made sure my cars were taken care off and informed me if needed work. He made me feel like he was willing to help me and not like it was just his job.

Gregory Mason was great to work with. They completed my oil change and tire rotation in record time. Thank you, team

Marquis was great to work with! Extremely knowledgeable and patient while showing me different options for purchase. Everyone was polite and helpful. Definitely coming back upon my next purchase.

Took my car in to have the oil changed, tires balanced and rotated due to a shake. It only had 9700 miles on a 2020 Toyota Corolla. The service tech was friendly enough but when we got the car back they HAD rotated the tires but not balanced them it still had a shake Who.Ever got in the car obviously threw his dirty greasy rag on the passengers seat and now i have a grease stain which i cant remove. It obviously had been idling for quite some time because the gas mileage went down as well as gas hand. An assembly line feel when going here, its all about quanity not quality.