Always very professional, kind hard working and prompt.They make sure Im aware of or if my vehicle needs attention all around. A wonderful and positive atmosphere.Thumbs Up. 👍 👍👍Keep up the good work.

I had a great experience here, and I don’t usually say that about oil changes. The staff was extremely attentive and friendly. I could tell they took their job seriously and enjoyed the work. They did an incredibly thorough check of my car and helped me understand a few issues to watch out for. Most importantly, no one tried to upsell me on anything and they were honest about the work that needed to be done. I will definitely be coming back here in the future!

Great place for a quick oil change and honest techs. They weren’t too pushy on their services either.

I have been coming to this location for 2.5 years since I moved to the area. The service is generally so good, I always bring cash for the service workers as a tip. Because of the assistant manager, I will never be back. I have a broken bolt on the latch of my hood, $3500 fix on a car with 223000 miles—not gonna happen. A bit sticky to undo, but has never once has it taken a service member more than 5 seconds to figure it out and open the hood, closes the same way any regular car would. On my previous 10 visits, I have never been informed by anyone that service cannot be completed due to my broken bolt. Today, the assistant manager refused me service due to liability, 2500 miles over my recommended oil change, with only one afternoon a week off in my schedule. It’ll be another week before I can try somewhere else. With my oil light flashing constantly, there is a chance my engine could seize in that time—a greater liability in my opinion—already having survived a high speed catastrophic engine failure and flames. I informed the assistant manager of my previous services without incident, even removing the reminder sticker from my previous service 5 months prior, to which she thought it was a genius idea to say her other employees were “not following company rules and were in violation of liability policy.” By her own admission, the staff underneath her knowingly and willingly flout policies and regulations meant to keep everyone safe. Now, if almost everyone that has worked here in the past 2.5 years is willing to skirt the rules and not do what they’re supposed to, how can you be sure they’re not cutting corners on how much oil they pump or over-inflating your tires? Would YOU survive high speed catastrophic engine failure if they skirt the rules on your car? Rules are rules. If you break one, why not break all? You don’t get to change them when 5 seconds of problem solving is too much effort.Oh, and you’ve always been far too expensive anyway. DO NOT GO HERE, unless you’re feeling like gambling with your transportation. Manager, you should really talk to your AM and ask why she decided to tell a customer they’re the place where everyone is in on skirting the rules.Update: I did not have time to go elsewhere before going back to work, but I did stop at an auto store for oil. The manager there said my engine was bone dry, oil caked everywhere, and was indeed a few miles away from engine failure.

Incredible efficient, fast service, polite and accurate. We changed oil, cabin air filter, engine air filter. They had all on stock. Will definitively return

I always get my oil changed here. I usually end up getting serviced by Kyle, he is really professional and does his job very well. I use a coupon from their website every visit and they check my tires, various car fluids, wipers and air filter every time and fix whatever needs to be done. To not have to get out of my car and be in and out in (probably) less than 15 minutes for the oil change is completely worth the extra cost of the service compared to some other oil change places. I’ll continue coming here and highly recommend it to others !

Staff is super professional, friendly, and helpful. Prices are decent, better if you have a Groupon. Offered additional services with no pressure. I dont think well be going to the dealer for routine maintenance again!

I got an oil change on my car and a few days later I got a maintenance message saying “Reduce Oil Levels”. So I took the car back and they wouldn’t even look at it. He told me that if I paid for another oil change, then he would ensure he would put the correct amount of oil this time. Now, I need to take my brand new car to the dealership

Had an oil change, tire rotation, and some other work done on my car today. They were very knowledgeable, and thorough in their work. Got me in and out quickly/reasonable amount of time. Employees wore masks and gloves. Very satisfied with my experience. Thank you to the Valvoline team.

Excellent place, fast serviceBrad was very nice and helpful. .

Fast service, but a little expensive.

Excellent service and helpful staff...

It was quick service. Staff was amazing and friendly.

Very nice and professional always come here always leave satisfied.

Fantastic place, great customer service. Brad was especially helpful,friendly, and thorough. My best oil change experience I have ever had.

These Guys were very professional fast, and job well done.

Getting rid of charge and will not shop at a store that stops carrying my pillow because they dont agree with his politics. Grow up. Disgusting and wrong.

Very efficient and friendly. The garage area was very clean.

Fast and friendly service!!

Very friendly and thorough service.

The employees were extremely polite and knew exactly what to do they did their job they did it fast I was extremely pleased with going there and I will definitely go back again. And I would recommend them to anybody that needs their car taken care of thank you

Wonderful staff!! Very friendly and professional young men! They answered all my questions and recommended necessary procedures!I will definitely be back!

It was a very positive experience. Sam was exceptional. Will be coming back in the future.

Nice clean place, fast service. The young men working there were very polite.

Great experience! Fast service, friendly, efficient and informative. Will be returning in the future.

Very good service. I used the price match coupon which made the oil change to a very reasonable price. The guy gave me all the information about what my car needs and what is recommended. I only wanted the oil change at the moment so I just got that. But he never pressured me to get anything.Would come here again!

They staff is polite and gives you all the information. They are as a company more expensive than smaller business owned auto shops so bring the coupons they send in the mail. They are cheaper than the dealership though. Quick oil changes every time I go. Know your vehicle because they do make recommendations based on what has been reported to car fax. They offer to update their system if you have receipts proving you had the work being recommended already done.

Very customer friendly and efficient place. You dont need to get out of your car while the service is being performed. Highly recommended.

Tried to charge me $109+ for an oil change. The same oil change on average at 5 other places was $65. Sorry but Im not paying almost double for the same thing. After I spoke up the employee said the other places lie about what they put in the truck. Yeah OK, I dont have time for nonsense.

Very thorough and friendly.

Short and sweet 😎🤘

I got my oil changed often here, and the service was usually pretty good they would nag you about how your car was old and needed a 30% marked up service to fix it.But, this last time my oil pan cracked and the guy didn’t even notice?!? Unreal will never be taking my car here again.

Theyre pretty good. Just make sure to let them know when they check your tires if you have the caps that leak if theyre not put on correctly. Lol.

Not the best customer service. Attempted to get service here twice to no avail. The first time I went on a Sunday because the website said the location was open. We pulled up and the open sign was on, but no one was there. Went back the next day at 6:45pm since hours stated the location was open until 7:30. They had one car in each dock and I was next in line. An employee came out and sent me away stating they had a lot to do with the cars already there and they would be closing at 7:30 so I could come back the next day or go to another location. I explained how I tried visiting the day before and said I was willing to wait, but he still sent me away. He also said they are usually open on Sunday, but they had closed that particular Sunday for employee appreciation day. They just didnt update their info online or turn off the open sign at the shop. I get the feeling this location doesnt need my business.

I came into this Valvoline for an oil change for my Mazda. They said they could not service my car because Valvoline “didn’t have it in their system”. I’ve never heard of this, so I proceeded to ask them if this was all Valvolines or just this establishment and they said I couldn’t go to any of the other locations either because my car wouldn’t be in their system....I immediately drove to the Valvoline on Grand River Ave and they took me in immediately and they said they’ve never heard of that before haha

Run quite well. Plenty of attention to me and the car. More than I wanted to pay but not out of line with competition.

I feel very iffy about my oil change and they are very unfriendly first and foremost. I would not recommend doing oil changes just because its valvoline oil. My engine feels weird and usually engine feels smooth after an oil change but i could tell this oil change wasnt good

Quick and friendly service just very expensive

I have not been to this place yet...because I and my family always go to Mike Savoie Chevrolet for such things .but I have been spending time with others at these places over the years and they have been satisfied with the work.

Great customer service. Tony was very knowledgeable and helpful.

Just what you want. A quick oil change, and friendly Staffing. Better than I expected.

The staff and service at the Valvoline located on Orchard Lake & Northwestern Hwy in Farmington Hills. Michigan is high quality. The staff is prompt, efficient and friendly.

Fast and good service.We needed an oil change and transmission fluid flush and were in an out of there in less than 30 mins.Erica and the team were very efficient and safety was their top priority.They would keep you inform of what they do every step of the way.We bought their Groupon which made this transaction very affordable.However, their Groupon is valid only once per customer and their regular costs are slightly higher.I would recommend this place.

Good guys, taking good care of your car.

Service was great, but $50 for the cheapest oil change seems a bit pricey.

Valvoline Manager @31322 Orchard Lake Rd, Farmington Hills, MI 48334Refused to accept the groupon. Not helping to give informationHe said we have to come tomorrow. Not accepting to do anything.We need to take a day off since he said he will help tomorrow.His system is different. POOR customer service

Went online first to the Valvoline webpage and downloaded a coupon for a $24.99 oil change. When I got there they said they would not honor it even though it came from there website and the charge is $50. They said that they were corporate owned and coupon doesnt apply to them. Nothing on website directs you which location participates. Dissapointing!

Very polite full safety inspection. Did not try and push services

Ricardo is great! Very courteous and knowledgeable.

Had my oil change and asked to check zerk fittings and lube them . Said they did. But I checked NOT. O chance Id go back!

I bought 50% off from groupon. Service was excellent.

Fairly quick oil change. didnt have to get out of my car.

Grest service, easy access even with construction adjacent to them

Why are they so nice?

Rock steady. But pricy

Awesome staff! Hooked me up with coupons.?

Very friendly staff!! I always prefer Valvoline for my regular oil change!

The guys were very friendly, respectful, and cute.

Efficient and Courteous. My new place to get my oil changed!

80$ for a basic oil change that’s costs me at most 30$ elsewhere. What is going on at this place.

Overpaid. I got windshield wiper fluid, but they did not put any oil in my car. It cost me thousands in repairs. Tried to sell me a new air filter when Id had the current one replaced the week before.

Ghetto location not worth the trouble

Very friendly and helpful

Gentlemen are very nice!

😂too expensive for nothing

Great customer service

Great service

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