I tend to rent cars a few times a year and rely on Enterprise to get me what I need. This past time was no different. I was able to arrange for a proper vehicle and was able to get what I needed. I rented a small suv which was a 2021 GMC Terrain. It worked perfectly for my trip with my family.I did have a couple of slight hiccups but the manager Tom St. Rock was able to take of me. I appreciate all of Toms efforts to listen to my concerns and remedy them. I felt he went above and beyond with his professionalism and customer service. Im happy I chose Enterprise and will continue to come back because of the great customer service. Thank you Tom and thank you Enterprise.👍👍👍

Ive rented from here on numerous occasions over the years and have never had any issues but this time was definitely my best experience. Samantha dealt with me from start to finish and she was incredible. She was very professional and personable. She allowed me to check out the vehicle a few weeks before my rental date, to make sure it was everything I needed it to be. She answered all my questions and showed me, in detail, how all the features worked. She was a pleasure to deal with. People like her really leave a lasting impression and assure that this location will be getting my repeat business.

Very bad experience. Will never use ENTERPRISE again . Dealt with TOM in Fall River Ma Rented a large XL SUV several weeks in advance ...for a week...for $1300... called few days before leaving on our family trip, to see earliest pick up time, They told me they were unsure if they have anything available on the day we were going to pick up ( which is tomorrow), They called me later today and said theres nothing available other than a smaller vehicle. Which was too small for the amount of family travelers. Beware of misinformation and planning your trip with Enterprise, they leave you hangingunknowingly to you, to ensure car is rented first, they play you, it appears that whether or not they have a vehicle ...they wait till the last minute, And dont even notify you if they dont have the vehicle to rent you even though the reservation was confirmed. Not a reliable or trustworthy company, stay away.

Always go above and beyond a great experience Everytime and the customer service is great.. pleasant st branch has always amazing and make everything extremely easy and helpful... I rent several times a year and wouldnt even attempt going anywhere else. Only thing I would change is the pricing. After having a car for so long we should get a deal or price break..

Worst customer service. They gave my reservation away twice and failed to do something as simple as calling me to let me know.

I was in a super rush and in need of a rental fast. I had Nate and he understood my situation and took care of me and got me out on a timely manner. He even personally vacuumed and cleaned out a car. Thanks Nate

The whole process of renting a car was no headache at all but returning it was another story... the girl who was “inspecting” damage found a piece of plastic missing from the front end. Since it wasn’t documented prior, I was accused of this slight issue. When asked how they had proof I did this, she stated all workers are trained on inspecting and know what to look for. I guess they never heard of human error and something being missed. Next time if I need to rent, I’ll be taking my own pictures. It was already an inconvenience of not having my personal vehicle, I don’t need to be accused of a missing piece of plastic on a car that’s been handled by numerous people to begin with.. give me a break! Lol

Employees were very friendly. I have rented from Enterprise about 8 other times and never had a problem. Mostly everytime depending on who the person at counter that helps you is they thoroughly go threw the outside of vehicle with you to show any damage already done, while they are doing that I follow video recording just to save myself and pick out any dents, dings, scratches, Marks, anything. Same with inside the vehicle I take pictures of mileage and gas when i start vehicle before driving away just because one time they thought there was a full tank and it was less than a quarter so if i didnt have picture i wouldve had to pay. Otherwise they are very good to rent vehicles from.

I was recently in a car accident so I needed a rental. I elected against getting the $20/day coverage on the rental that covers up to a total loss of the vehicle. The very next day I noticed a minor chip in the windshield. I called the manager and he was very understanding and pleasant. I brought the rental back in so that he could take a look and he said don’t worry about it and said he wouldn’t contact my insurance co. about it. It pays to be honest and up front. Best believe I got the $20/day coverage after that. It’s worth it for the peace of mind. Also, all the rentals on the lot that I saw were beautiful, new, well kept vehicles.

Didnt drop off for me like they did the would but other than that was good

Pleasant employees. Place is very clean.

They came and picked me up from my home all the way into Little Compton, RI and brought me to get my rental car; The staff is WONDERFUL, VERY FRIENDLY AND THOUGHTFULLY HELPFUL!!! THANK YOU SO MUCH FOR BEING THERE WHEN I NEED YOU GUYS!!! 👍😁

I recently picked up a rental because of a small collision i was involved in. The associate who helped me was michaela franco. She was very kind, understanding, professional, and timely. She made my experience with enterprise very satisfying and i would certainly choose to rent with enterprise in the future. The associates on the phone were also quick to give guidance and inquiry into any questions i may have had. Michaela came and dropped off the rental right at the shop where my car was being kept, she took care of me when i dropped the vehicle off, and even brought me back to the shop once the car was fixed so i could go home. I expect to provide this same review to corporate about michaela, for providing an amazing experience! Thank you enterprise, and thank you michaela for making my first accident a quick and simple process!

After setting up the rental and walking a 30 minutes to get there.i had to wait another 20 minutes for vehicles to show up.Then after all that couldnt get into a vehicle because.they wouldnt take any of my cards for the down payment.

Great place when you need to rent a car .everybody was so helpful and courteous the car was perfectly clean and everything was punctual and on time . The prices were very fair and everything was just excellent all around.

I rented a car for 2 weeks and the car was nice, a Kona, no problem dealing with Enterprise. It was like $500 and change for 2 weeks, not bad.

The folks here are great! I had to cancel my reservation AFTER I already paid. They picked me up, and dropped me off again, even though I didnt actually end up renting a car! Amazing service. Highly recommend.

Ordered a large suv. They tried to give a small suv that had not been cleaned inside or outside. People behind the counter were useless. You should avoid using Enterprise in Fall River unless you enjoy disappointment.

Amazing and friendly staff, got seen 15min before my appointment and was out of there in 10min so quick and painless

I was in a car accident which was entirely the other drivers fault. Ive tried to rent cars in the past from Enterprise and lets face it if you have no credit or debit card they seem rather uncaring. However in my recent case the Enterprise staff was professional and friendly.....I guess if you have a lawyer and the other person is at fault...you have no worries. One little oddity....even though I had a lawyer..the staff called me directly either thinking that I was my lawyer..told me that they had left messages for her ectera...it was always a little weird embarrassing laugh and apology. I would give whomever called my lawyers # number..bad pass along between managers during shift change.

Ive used this location twice. Once years ago when we were having a really bad time with our car having recently died, no ride to go check out new cars, no time to buy a new car and very little money. They were great. They picked my husband up from our house to drive him to enterprise. Then when we returned the car a dealership wed been talking to was supposed to come and pick my husband up. They didnt show, they didnt return calls. Enterprise drove my husband and infant son home. Very nice people. This time around our situation wasnt nearly as bad, but enterprise was still pleasant to deal with. They yet again picked my husband up with no issue. I had booked our car through their corporate number since the location was closed when I called. They didnt get the memo that we needed to be picked up, but once I called to tell them they came immediately. I also had to call their corporate number again when returning our car, since we decided to bring it back a day early and to a different location after hours. The people who answer the 800 number are helpful and nice. We had no issue bringing it back early and getting refunded, and the charge for returning to a different location wasnt that bad. Wed totally go back if we ever need to! We hadnt horrible luck with cars dying days before were going to look at new cars, so we may end up back here again in another 5 or 6 years!

They literally made my 68 year old grandmother walk home in 102 degree weather. Completely unprofessional unsanitary cars! DO NOT RENT FROM HERE!They asked my grandmother to go there to help them because they had a client that did not want to rent and SUV( my grandmother drove there on her time) which they should of drove to her considering she was doing them a favor, then because I parked the car for her BECAUSE SHE DIDNT LIKE PARKING THE CAR IN THE GARAGE OVERHEAD SPACE, THEY LOCKED US OUT OF THE CAR, IMPORTANT DOCUMENTATION STILL IN THE CAR WITH MY SOCIAL ON IT AND TOLD US WE NEEDED TO WALK HOME!!!! I THEN WALKED 2 MILES ABSOLUTELY INSANE IN 102 DEGREE WEATHER! DO NOT RENT FROM HERE THEY HAD NOT SANITIZED THE CAR WHICH I HAD TO ASK THEM TO REDO AND THEY DIDNT STILL!

***POOR CUSTOMER SERVICE***Worst experience ever!!!!!!! To come rent... oh everything is for sure ready and their all ready to charge your insurance for what you carry on your policy... upon returning the dirty vehicle they rented me I was told I would get a ride home and they left me standing there for 25min even after 2 other employees approached me and I told them I was still waiting for their rep to give me a ride. Dude checks the car drives away gives me no instructions as to what to do next and goes off to the next customer. Never telling me when I should receive my security deposit. The girl that brought me home clarified When I should receive my security deposit... NEVER AGAIN WILL I COME TO THIS LOCATION!!!!

Used to love this place because of the location. Returned a rental car and now being put on the hook for pre-existing damage. All I can say is buy the insurance because this location is untrustworthy. Their main goal is to get you to swipe your credit card to pay for the damage ASAP. Maybe we would have had more time to inspect the vehicle if they had it ready on time and not 25 minutes after I arrived for the reservation. Also should have them dry a car that was just washed before inspecting because to an untrained eye, it is impossible to see certain types of dents while the car is wet! Unfortunately will be avoiding this location now. Hertz in Dartmouth is only another 10 mins and MUCH better service. Also, about 90% of the time, they do not have the vehical class that I was able to reserve. Usually leave with something I dont need or want to drive.

They will give u good service but they will try to make u pay for what ever they can! Be careful, take pictures before and after u rent car!!!! And ask specific questions, point things out speak up or they will rip u off! But they are super nice about it! Lol

Wont be coming here again. Another customer and I were standing outside (b/c of covid guidelines) for at least 15 mins waiting to be approached by someone. I had to look inside the place, make eye contact in order for one of the two employees to help. I made a reservation at 11am. The whole point of making a reservation is that so they can have it ready. I came all the way to this place to get the car I reserved and I was told they didnt have it. The employee said well I cant just snap my fingers and make it appear. He was trying to justify the fact that even though they didnt have it, the whole point of renting a car is to get me on the road. What? People pay extra because they want a different car.If I want to take a road trip I want to pay for what I ordered. Then he said I made the reservation at 11 and and I cant expect them to have the car I RESERVED at 6pm that afternoon. I understand that things happen, but call me at least. Im just upset at the employee not apologizing and walking away. Waste of time.

I have always used Enterprise Rent-a-Car, and have usually been satisfied. The most recent rental car reeked of stale cigarette smell. All the side mirrors were dirty and the back window was filthy and hazy with a dullness.The people were friendly and nice but the condition of the rental was sloppy. At first, I didnt like the feel of the rental and thought about returning it for another model. But it worked out okay, I was able to make it work for me. I was not used to such small sized side view mirrors or sitting so low. I had to clean the windows and mirrors myself. Such poor service.

Friendly and fast.

I was picked up late from Enterprise but they made up for it and refunded my money. Enterprise will try to satisfying their customers 100%

They made a good first impression to me thanks Melanie you rock

Rented a car from this place for a week and they asked at the last minute for a utility bill to (confirm my address)never looked at the bill and gave me the car.I returned it with almost a full tank even though I only had to return it at half a tank and returned it on time. I needed to rent another car for just the weekend went down there with everything I needed and they denied me because I needed a utility bill with a zero balance and had a different excuse of why they needed it they didnt even tell me about needing a utility bill before meeting and I called in advance the first and second time. They wasted my time and I wasted money on an uber to this place just to get get turned away after just renting a car a week before that. I dont think I will be renting from here again its was a bit too much and I have rented from enterprise many times before and I have never had to deal with that until I rented from this location. I will never bring my money or business to this location ever again

Samantha is the BEST!!! She took very good care of me. Impeccable customer service. I will continue doing business with Enterprise on Pleasant St. Thanks again Samantha for all your help!!!!!

Friendly and courteous staff at a difficult time when i needed a vehicle due to a accident with my own. Thank you.

Excellent customer service! The guys there were great! Very kind! Helped me when I needed it, I was very grateful. Not many businesses treat their customers the way they did. Very professional. Id rent from them anytime!

I always have a great experience with them they have friendly and courteous staff and are very accommodating with their services they offer

Enterprise was great to help me out and quickly. I got to choose my vehicle which is always a plus instead of just saying here is your vehicle. Of course at times choices are limited due to what is on their lot, but they do find ways to make you comfortable and help you out as much as possible. Great experience and will be going again for a rental in the future.

I have rented from them several times in the past year and have not once had any issues like I have renting from 1 place in Providence or at Hertz in Fall River. They are specific they take you to the vehicle and walk around it with you. Check the gas thats in the car. They take pride in their customer service and satisfaction. The employees that work at Enterprise are all very nice. In the future Enterprise will who I will rent from and they are affordable.

Fantastic staff, very friendly and great customer service always very friendly and never had a bad experience or bad vehicle, always great.

I will never use Enterprise again! They tried going after my car insurance for damage that was already existing and acknowledged on the vehicle prior to me even taking it off the lot ... I dont know who they have running the show over there but they need to get it together... and as far as Enterprise, well pick you up what a crock of BS!

Well, I was looking forward to this road trip with some great friends from our Friday Night Golf League. The leaves were just turning and I figured a ride through Western Mass, to upstate New York for a golfing weekend, would be awesome in a van with all these windows. I arranged the Van for our comfort and convenience of all being in the same vehicle. I picked up the 15 Passenger Van on Thursday night and brought it home to load it with luggage and Clubs. As I started to leave the Rental facility, and I noticed how dirty the windows were (inside and out) and I figured I had to clean them before I picked everyone up early Friday morning. It took me 2 1/2 hours to clean them, before I started to pack the Van with everything. I would have been embarrassed to pick everyone up with the windows in the condition they were in. I was joking the next day, telling everyone how dirty there were and that I was going to ask for a $35.00 discount for my efforts. Haha! So the next day we started driving to Malone N.Y. and on our first bathroom stop, I noticed some smoke or steam coming from under the hood. When I opened it, I noticed the Oil cover was missing on the Valve cover and the oil was spraying out over the engine. That is what we were smelling and where the smoke was coming from. We all just stopped and said, what do we do now. Well we got lucky and noticed the cover was between the front grill and radiator bracket, so the hood keep it from falling out. We had checked the Oil level and installed it back on the valve cover. The mechanic must have forgot to install it after he had changed the oil. Well the rest of trip trip was awesome with beautiful weather . But all in all, we had such a good time together that I would rent the 15 passenger van and do it again.

Rented the basic weekend special--$9.99 a day for a compact--but the reservation mistakenly had me down for an economy. Told the Fall River, MA manager I would accept nothing less than a compact, and he instantly put me in a full-size Hyundai Sonata, a terrific ride. Would have given five stars for excellent customer service and vehicle performance, but had to deduct one: the pickup at my home took way too long and when the employee got there he did not call to tell me he was downstairs, as the manager had assured me he would. Turned out the employee did call me but dialed the wrong number. He did, however, wait for forty minutes without leaving until I checked outside and finally saw him. On the whole, cant beat the weekend deals except for this wish: In the event of a long holiday weekend--Thanksgiving, for example--include the Wednesday-Thursday rental at the $9.99 rate.

Great experience renting a car it was super easy and the staff were really friendly!

A most frustrating experience. I gave them five ⭐ previously but not deserving of it now.

Great crew, reasonable rates, and a decent selection of vehicles. Ive rented through Enterprises Fall River office on several occasions and have always been treated with courtesy and professionalism. Brendan Lincoln is Terrific: hes professional and very helpful.

I have deal with the Fall River enterprise group since September of 2015. Each time I have dealt with the reps.they were Very cordial and pleasant to deal with and very prompt if I needed to be pickedup or needed to be transported to a destination. I have rented 6 or 7 cars and each time I was dealt with the finest professionalism. Its bin a pleasure dealing with them. Sincerely James DuBois

Jon was a pleasure. He helped me with my rental. I return car and get Sydney. She was also a pleasure thank you to the Enterprise co. Especially the Employees.I will definitely be renting here again.Thank you again For the rental and be a pleasure signed Cheryl Branco

Everyone went above and beyond to make sure I received excellent care. From the phone call reserving the car to picking it up and returning. The car was very clean. I was very pleased with the service.

Very good customer service. These folks seemed genuinely interested in making sure I was satisfied. They even gave me a ride home after I dropped off the car.

Awesome service and rentals

Initially I reserved my rental on line without a problem. From pickup to return the people at Enterprise, Fall River, were professional, helpful, and guided me in the process of the rental. They made it easy for me. I will not hesitate to recommend and rent again from this agency. Thanks to all.

The Fall River location has always been amazing and they are constantly try to make sure that you are getting the best of what youre trying to get. Every time Ive gone there I have been very pleased and always left with a reliable vehicle.

Ive had nothing but positive experiences with enterprise. They didnt have the car we reserved and they upgraded us with no extra charge. Everyone weve dealt with has always been friendly and helpful. I wont use another company.

The customer service was excellent. They provided me with their undivided attention both when I picked up the car and dropped it off. The branch is super busy but still able to provide great service!

The only reason a star was chosen is because I had to pick one in order to write a review. Two weeks ago I rented a vehicle from enterprise and little did I know it was going to be the worst experience of my life. While I was driving on the highway the brand new vehicles tire flew off and it nearly cost me my life. Enterprise did not have the dignity to send me a vehicle to my location which caused me to wait until the next morning to go to the fall river enterprise location where I was treated poorly and received unsatisfying service after having a nervous breakdown after I went through the night before. I do not recommend this company to anyone and I advise all customers to check your vehicle before heading on the road.

Ive rented from them twice now. Really good polite & energetic crew. Clean establishment. Very impressed. Thanks to Ian and the others. Ill be back.

Very courteous service during a very stressful week for me getting my car repaired for the millionth time this year. They picked me up from the mechanic, then dropped me off there when my car was ready. They didnt have the car I requested but gave me a minivan for the lower price. There was some entitled baby boomer in there arguing with the employees because he didnt want to pay for the difference on his rental that his insurance wouldnt cover, so I wanna preempt any negative comments of his to say that that wasnt Enterprises fault, and he should be embarrased for throwing a temper tantrum in a place of business. -Marley

Been there a few times and from the people at the front desk to the drivers we get only A+ service with a smile!!!

Very nice staff.. got me into a car the day I needed it. Great follow up when I left my glasses they called the next business day.

They were nice when I picked up the car, dropped it off, and the man who brought me home was pleasant.However, when I got home, I realized I forgot the parking pass for my apartment, so I called on Sunday, spoke with someone who said the car wasnt there, they had not found any pass. I asked when the car would be returned, so I could get it off the windshield. It was small and probably not noticed by them or the next person. I was told they would check and call me back. They never called me back.I called the next day to inquire again, spoke with the same man, who then scoffed at my problem, said if they didnt have it now, they will most likely never have it. I asked again when the car would be returned so I could check. reiterated that It was small and probably not noticed by them or the next person.He repeated he would look up when the car would be returned, and would call me back.I still have not received a phone call. Still waiting. Getting very annoyed. Need my parking pass in order to park at my building without risking getting a ticket. I guess I will call again, until maybe my question is answered. I dont understand whats so difficult. Customer service is LACKING and needs to be addressed. I would appreciate a call back with a date, so I can just come look for myself. I dont think Im being unreasonable!

No one is better than Enterprise the salesmen are incredible they get the best personnel to work for them

The agents were quick to respond to a pick up and set up a vehicle for me to take in a short period of time. Even when I had to extend the time I was in the vehicle twice because of my cars repair being delayed, the agents were sincerely helpful and accommodating. After my car was repaired I was allowed to leave it at the dealership for Enterprise to pick it up later, saving me a lot of time in getting my vehicle back.

I have dealt with the Fall River Enterprise group for several years. They are always professional and extremely helpful. I use them for mostly business and sometimes personal reasons,and they have always stepped up and accommodated my requests. I rent from them 1-2 times a month and have yet to be dissapionted with the results. I will look forward to future rentals.

Wouldn’t take a debit card or cash, totally wasted my time, didn’t seem to care. Thanks for nothing.

In and out in less than 5 minutes. Couldnt of gone any faster or smoother.

Great experience, representatives were helpful and courteous. Vehicle was a excellent choice made by the sales rep., vehicle was clean and ready to go. Thanks for the excellent experience, will use Enterprise in the future.

This is the best customer service in the area. I am a frequent renter at this location, and the management and staff consistently deliver superior service. If you are thinking about renting for a day or a month, this is THE PLACE TO GO!!!!

Sydney went above and beyond to assure that our expectations were met.

Very friendly staff and understanding too..clean office and cars

I have used them twice in a years time and both times, they were very friendly. They upgraded my rental both times because the car I wanted wasnt available. Its all about the small details and they delivered beyond my expectations!

Thanks for the service you’re awesome i am completely satisfied with the service

When i went to pick up the car it wasnt ready. I waited an hour which they charged me for. When the car arrived all they did was rinse and vaccum it. They clearly didnt check the breaks or the wind shield wipers because they were both bad. I had to drive my children 21 hours there and 23 hours back with traffic in an unsafe car. Not to mention how on the phone they tell you whatever you want to hear until the day comes when you pick up the car the price somehow is doubled. If you want to have your fiance drive then it cost more money but if your married it doesnt. How do you even know anyway. The employees could care less about you. There so rude. Family buisness i think not....Also they charged my card twice without my consent.

Always great customer service and always reliable cars

When I totaled my car last month geico had them call me right away and literally a few hrs after I got a rental car. Extremely professional and friendly staff.

The staff was extremely helpful. Vehicle was excellent.

Staff are one of the greates they will advice you and walk you through every step in order to help you get the correct auto for your needs.. theyre great thank you they helped me..

Excellent service, I got picked up and dropped off on time by friendly Enterprise agents.Knowledgeable, thorough and Friendly.Definitely coming back.

They aren’t happy to help that’s for dam sure

Management here really sucked!! Not nice at all. The manager was VERY disrespectful!! Not helpful at all!! I would NEVER recommend anyone to go there!! Thumbs DOWN!!

Great communication. Fast and courteous service. Excellent vehicle choices.

Very pleased with the staff professional in every way made sure I was satisfied very important key satisfying the customer to the very best they have gone above and beyond for the many times I have used EnterprisesThe manager in Fall River to the asst mgr to the staff very pleased and I would continue doing business with the company

Great car

Service is the BEST!Quick in and out. Always take time to answer questions.Very pleasant atmosphere.

Always an issue. The 1st time i was over charged. Now im waiting on my rental i reserved 3 weeks ago and ive been waiting a whole hr for the vehicle. This location is unprofessional

A total pain I have an account with enterprise but couldnt rent a car this place in fallriver mass Im sure didnt like my accent Im from the south you would have thought that the civil war was still on.

I had a wonderful experience, I was able to pick up the car within a reasonable time as my own car was in the shop getting repaired and when I picked up my car there was a representative from enterprise that took the rental back and I was able to drive off with my own car. I would recommend them to friends.

I was able to get an suv last minute for a weekend. I waited at the office for a while to get it due to it being a Friday and it was very busy. The staff was as friendly and polite as possible. The suv was very dirty. I had to clean it before my weekend trip 🙁 But other than that, the suv was perfect for the weekend I needed. I will definitely be a returning customer. Thank you, enterprise!Kelly

Was very difficult to work with. Rental plan and prices were not clearly described. Every time I turned around they were looking for more money. Couldnt give me a statement showing what I had paid for and what my insurance company had paid also number of days I had rented for. My whole feeling is that this whole operation is shady and will never recommend them to my family and friends.

Great Service! Christian is awesome!

I would give zero stars is I could but thats not possible. Worst customer service ever. I went to Enterprise Rental on Pleasant St. in Fall River Tuesday April 18th 2017 to pay for the additional insurance on the rental I have while my sons car is being fixed. Initially we paid $107 the day we took the rental and I paid $116 on Tuesday to take care of what we owed additionally and pay for the insurance up to Friday April 21, 2017 as I am returning the rental Saturday April 22, 2017.So April 21, 2017 I get a call from Enterprise telling me that I owe them $116.00 for the insurance. I told the Ummmm no, I came in Tuesday and paid you $116 to pay me up to today and I will be returning the car tomorrow I also told them I have proof that I paid the money and I also called Bank of America and they said the money was already distributed to them. So the manager Kevin told me We dont have proof of your payment here so you still owe us $116. I then told him Well I HAVE proof that I did pay you and youre not getting another dime from me He then began to tell me that the charge on my card must be fraudulent. I said to him Seriously, the charge reads Enterprise Rent-A-Car, Fall River MA. and youre trying to tell me that fraudulent? He then stated yes and I still owe them money. He even went as far to say he would get the authorities involved. So I told him go ahead because I HAVE the PROOF that I paid.Then I spoke to a few people last night ( most of which were women) who have rented from them and had the same stuff pulled on them. Very shady business practices. To say that this happens regularly is completely unacceptable and shows theres a serious problem at this location. Trying to bully and squeeze money from people who have already paid.

Staff is awesome 👍😁

No hassle after the first time thumbs up

Excellent service, representatives were kind, respectful and their response was prompt, I would strongly recommend enterprise in Fall River, MA to anyone in need of rental service, two thumbs up!

Great customer service..nice assortment of vehicles...even when they crazy busy...I was able to get the vehicle I requested...great job!!!

I highly recommend Enterprise Rent-A-Car! The staff are very efficient and courteous.

I used them in the pasr problem free but this last time I was quoted a cheaper price and ended up paying a higher rate. I told them one driver and they charged me for two driversNot happy at all

I have been a lasting customer here until now. Even though I should have went else where, their customer service is good, but its the over all aspect. Every time i go there, except maybe 1 time, there are never any cars available not to mention the fact that every car they have given me is always over 200k in milage. I went 2 days ago to get a car for work and returned it after 2 days. They gave me a minivan because they said once again they had no cars left and to them the van was a free upgrade. I didnt want the minivan because for lack of a better way to explain it, the van swallowed me from the size of it. I asked for a different car like from another station or something and they told me i would have to pay 20-30 bucks extra for another car. Why they couldnt bring another vehicle from another station I have no idea but I was short on time and had to get to work so I took it. I brought it back today after having the van for 2 days and all of a sudden they find a mysterious dent on the very top of the van somewhere in the middle on the outside and that he has to go thru my insurance to fix it. Where this dent came from on the very top I have no idea considering I can barely see over the staring wheel. One of the employees told me 3 days prior that they are lenient with small dents but i guess this mysterious one in particular wasnt qualified even though he was the only one that could see it. I told him I didnt do it nor did I have anything on top, I cant reach that high. He tells me well it got there some how and that I have to pay then 500 bucks and they go thru my insurance so yes I will be disputing this considering Im NOT paying for something they suddenly found. I asked another clerk that works there to go out and inspect what he was talking about and the other guy said he didnt see anything, but the one guy was trying to convince him that there was a dent that no one saw but him so I will dispute this and I will never go here again. I wont tolerate them trying to fix a van they gave me which has mileage close to 400k for a mysterious dent they just found today.

The staff here are friendly, helpful, and professional.

The service was great on the rental of 2016 ford explorer nice suv but it was not as comfortable as I thought it wasrented it to go to Canada for 5 days and drove like 1200 miles round trip

Excellent service friendly and cordial representative. Ask for Matt he is extremely concerned about your rental and will take the time and effort to make sure you are totally satisfied.

Staff is wildly rude, unprofessional. The girl that works there is so miserable it’s unbelievable. it was an unpleasant yet hilarious experience