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Astrobrite Carpet Cleaning
3303 Prosperity Ave, Fairfax, VA 22031, United States
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Astrobrite Carpet Cleaning

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Be
Review №1

My experience with Astrobrite Carpet Cleaning is mixed. The pickup was fine. However, the delivery of my area rugs was not so good. First, delivery was an hour late. Second, he didnt know which rugs were mine, as they were not tagged with customers identification, etc. Third, he couldnt pull up the invoice to tell me how much the cleaning cost. Said his cellphone died and asked me, the customer if I had a calculator? Then he realized he actually did have power on his phone, but he couldnt see the phone screen? Very unprofessional. Previously, I used Bergmans for 25 years but their mgmt. has changed and so I gave Astrobrite a try. I just hope when I roll out my area rugs, that they are clean.

Ch
Review №2

Tom, the owner of Astrobrite Carpet Cleaning, is very personable and professional. Tom provides in-person, one-on-one, service to all of his customers. He truly regards his customers as Valued persons and Not just another account number.Astrobrite shampoos our office carpet (area 2,000 square feet) once a month, without fail. Tom and his staff are very reliable and effective in the maintenance of our carpet areas. Before finding Tom with Astrobrite, we used a Nationally Advertised cleaning company, which was hit and miss. We never knew when or whether they would keep their appointments to clean our carpets.Tom provides stellar service which is priced very reasonably. He follows his customers instructions as to what and how they want their carpets cleaned.We are EXTREMELY SATISFIED with Astrobrite and HIGHLY RECOMMEND their EXCELLENT SERVICES to all potential customers who want a company who they can count on.

Re
Review №3

Astrobrite is an amazing carpet cleaning service. This is not your ordinary carpet cleaning business, it is family owned, and their customer service is way above the bar! We lost our sweet dog this year, and he was very sick before we put him down. He was throwing up so much especially when we werent home. He stained our carpet all over the house, and I did a google search for deep carpet cleaning, and they said that they specialize in getting out tough stains. We literally couldnt believe it because the stains had set for a few months, and they got the stains out as they said they would. Weeks later we found more spots, and the owner came over on a weekend to get rid of the ones we found, and didnt charge us anymore. They are wonderful, nice and very reliable and stand by their work! Dont hesitate to use them! I am so thrilled to have found them and they saved our carpet! Thanks Astrobrite!

Ar
Review №4

Your company did an amazing job. After 4 kids and the dog I never thought we would ever get all the stains out. Im happy, happy happy!!

Sc
Review №5

Most renters leave a mess and I am left with an ugly house to fix up! Astrobrite has been cleaning all my houses for 6 years now. I am always impressed what they can get out. I recommend them to everybody!!

Ma
Review №6

When my original carpet cleaners cancelled on me without even a phone call, these guys saved me as I needed to get carpet cleaning done before a flea/tick treatment (as required by my lease at move-out). I called at 2pm, they found an opening at 4pm and ended up calling back to come out at 3pm instead. They were very professional and gave me a quote over the phone and then a final number based on actual floor measurements. I was able to pay at the beginning and leave and they did a great job!Extremely happy with this company and will be using them again if I need carpet cleaning!

He
Review №7

Had my carpets cleaned by Astrobrite. The residue left on all my carpets is horrible. I am having to have them done over again. After the cleaning, when I was vacuuming the carpets, I noticed a chair in my bedroom was moved to the opposite side of the room from where it originally was. This was because the chair was covering a huge stain that wasnt there before. From inspecting it, it looked like it came from the wooden leg on the chair. The tech had to see this and covered it up, hoping I wouldnt see it. I had them clean my sectional sofa. One of my dogs toy bones was still under the one of the unremovable cushions. This was the worst cleaning I have ever had. They say they have a money-back guarantee if you are not thrilled w/their service, but they refuse to honor that. Dont waste your money.

St
Review №8

When you pay over $400 for carpet cleaning you expect it to be done right. The carpets were dirty even after Astrobrite came in and supposedly cleaned them. When confronted with a video of the dirty water after another company had cleaned them again (another $600 dollars) despite having already paid Astrobrite for their services, Astrobrites response was you can always get more dirt out of carpets. Apparently their basic service means they just wet the carpets for you and dont guarantee they will actually be cleaned. Hugely disappointed in such disregard for their customers and quality of service performed. Dont bother getting your carpets cleaned by this company, my three year old could do a better job with a towel and a bar of soap. Save yourself the time and money by picking a service with more dependable results and better customer service

Li
Review №9

Jesse did a great job! He was on time and they have great customer service. I had let the carpet go after my dogs had stained it up a couple years ago. I just couldnt keep up with spot cleaning so I called Astrobrite and they came out and took care of the stains and the smell. I have a new used carpet now lol!

Sa
Review №10

Thanks for a job well done! We are referring you to all our neighbors

Fa
Review №11

I called these guys to come clean my carpet a while ago after my kid spilled soda on it. They promised me they’d completely remove the stain but it wasn’t true. I had to seek other carpet cleaning services elsewhere. I was so disappointed.

Pa
Review №12

This company was professional all the way. Jesse was professional, courteous and informative.

Ma
Review №13

Great Job! More than happy with the service and cleaning.

Ch
Review №14

Fast service.

Jo
Review №15

Outstanding service!

Information
9 Photos
15 Comments
4.4 Rating
  • Address:3303 Prosperity Ave, Fairfax, VA 22031, United States
  • Site:http://astrobrite.net/
  • Phone:+1 703-914-2811
Categories
  • Carpet cleaning service
  • House cleaning service
  • Pressure washing service
  • Upholstery cleaning service
  • Water damage restoration service
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:Closed
  • Sunday:Closed
Service options
  • Online estimates:Yes
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