Awesome 24/7 gym, with heavy weights. Sauna is always busted and showers closed anyways through the pandemic. I like it.
PSA: If you are a member of Legacy Fitness, you might want to contact them and ask for your account balance. They paused charging membership dues in April but resumed last month. If the credit card you have on file with them happened to have expired, they are adding $15 per month to your account as a “RETURN CC FEE”. Legacy Fitness management is unwilling to reverse the fee and refuse to cancel your membership until you pay it.
Do not be mislead by their small-town appearance... they are sharks and will bend you over just like any other gym.
It’s a decent community gym. I had no idea how large the facility was just by driving past, but there is more than ample space to get a great work out in. Not sure if I will take advantage of the group classes, but nice to know the option is there. So far, impressed with what is available.
Massage deal was awesome! Facility is clean and has plenty to offer. Wish I knew about this location and their offerings a few months ago as I was caring for my family. Will definitely be back!
This place is advertised on Google as being open 24 hours but I just got here and it doesn’t open until 5pm, which is absolutely ridiculous even if you aren’t open 24/7. Thanks for wasting my time!
The guy I had just spoke to was not just nice but understanding. He had gave me the deals and hrs are awesome here. He also explained the policy very well and about the membership. He had told me its month to month and if you cancel you have to give a 7 day notice which is very reasonable!! RecommendAlso there tanning beds are level 3!
This place is very clean & friendly. Well kept
This is a really friendly place to get a seriius workout.
Its your standard locally own gym, who think getting in the industry is simple. It was purchased recently with new owners and new management have taken over in 2016, which was incredibly overdue. However, the basics of customer service/member services are still lacking, and or missed. I have had a couple membership stints with Legacy due to moving and moving back to the area. Previous manager... awful. He was more concerned about females and being a part of the teenage brofest that took place everyday. When my fiance and I came back, I believe it was the new GM who worked with us. She was great. Welcomed us back, got us all set up and very helpful. One think I keep quiet about when I am in there, is that I also work in the fitness/gym industry. I have worked for the little guys as well as the large corporate box gyms. So I understand it... I know the ropes. I also like to have a place to workout away from work, as well as support things in my community. So some of my experiences lately are as follows:I happened to be working out last week, and someone had come in to inquire about memberships. I popped my head phones off just to take a listen while they toured. Yikes... If it were one of my employees, they wouldnt be giving a tour of the facility again or working on their own, until they could prove to me they were capable of doing it with some enthusiasm. How do you expect to get someone excited about your facility if youre not excited about showing them everything you have to offer? This is 101 stuff.Another recent occurrence... my fiance happened to have a credit card # stolen. It happened to be the same card on file for her billing, and it happened days before the billing cycle. This is already a huge pain in the rear for us... then she gets a call from someone at the facility. Which is perfectly fine, again... I know the game I understand it, and we totally forgot. So a reminder is great. However... my fiance gets this call from Patty, about her billing and card on file. She explains the situation and says we will be in tonight we will get it taken care of. We did get in later that night, happened to be later than expected. We came in and there were people at the counter having a conversation so we just figured we would take care of it on the way out. On the way out nobody was attending the desk so we went on our way knowing we would be back tomorrow. Well... Patty calls and leaves a voicemail the following morning in a not so great manner. Well apparently your plans changed yesterday and you didnt get this taken care of... Pretty good representation. Then she proceeds to let my fiance know that if she doesnt hear back from her before noon, she will be closing the account.That part blew my mind. Legacy, its no secret that your numbers arent outstanding. Which is why there has been turnover in owners and management. Why in the world would you ever be placing calls with a threatening tone? Your approach should be willing to work with the members, and give them some time. The new card had not even arrived in the mail yet! And youre going to close off someones account for 1 bad billing cycle. Again, zero sense. Youre only hurting yourself if thats your policy or approach to collections. Hopefully its not, and Patty can be coached up. We arent broke, and we arent criminals... stuff happens, and we take care of it. I just cant believe placing calls to throw your weight around things its going to solve anything. Member retention, and customer satisfaction all comes from customer service. Its not a new science... its all about how you handle people. Like I said before, when we came back and who I believe is the current GM helped us, we were impressed, we were excited. Outside of that experience, not much positive take away. Which sucks, because we do try to enjoy it.I write this review, because I actually care, and want to express concern and help. Im now at the character limit for this review which sucks because I have much more to say and would love to help.
The facility itself is just ok - decent equipment in a cramped space. However, be warned: terminating membership is not nearly as simple as they say. Upon leaving my job in Enon (and my only reason to ever visit Enon), I first attempted to hand-deliver my written notice to the staff at the gym. They informed me that I needed to send the letter to their billing service, which I did. Two months later, they are still sucking money out of my bank account, because I did not send my termination letter via CERTIFIED mail. Despite making my intentions clear to them TWICE, they made no effort to inform me of the certified mail requirement. My fault for not reading the contract closely and accepting the word of the staff and management. Congrats, Legacy Fitness, you stole $60 from me by exploiting contract fine print.
DONT SIGN UP- TO EXPENSIVE FOR WHAT YOU GET - THEY ALSO HAVE AN AUTO-RENEWAL POLICY THATS IN FINE PRINT - RIP OFF
Sad little smelly place.
Great small town gym