Great customer service, very professional, and they had my truck done faster than expected! Very pleased, definitely will be returning for future service needs!!

Pleasant and professional staff. They took the time to ensure that I fully understood the issues and costs associated with the repairs.

Excellent experience!We took our new used vehicle to Frontline. Cindy, Tammy, and Leo were all amazing to work with - generous and helpful, kind and understanding. Leos ability to communicate a myriad of issues to me (very little car knowledge) was refreshing.We wanted some more documentation in regards to the inspection and Leo happily sent that over to us.Their after hours options are also convenient and accommodating.I would happily go back to Frontline.

These folks are OUTSTANDING! Weve taken several vehicles to them over the years for front end, suspension, and alignment needs with excellent service. Their recent service expansion into general repairs for the entire vehicle system was good timing as we had some things to get worked on for several of our vehicles. Transmission, emissions system, and fuel system were all addressed expeditiously and at a fair price. Now our car with the most miles (190K+) runs like its brand new again! Couldnt be happier. The customer care exhibited by Leo, Tammy, Cindy, and master technician Jeremy is truly top notch - highly recommend them for any automotive needs.

This business has the happiest people working!! I was greeted with a smile n they were very accommodating as I was from out of town! They gave me a detailed list of things to get done and did a fine job! Thanks so much!

Was in town for 2Days. Had an emergency breakdown and needed to get back to Anchorage. Leo said he understood and they were backed up but to bring it down and he would try to get me in. By next day Truck was repaired and ready to go back to Anchorage. Awesome service at a fair price. They are now our go to shop in Fairbanks. Will definitely use again.Jesse ThackerCEOAll Pro Toyota Forklift Anchorage

Front desk staff is the friendliest in town. Super knowledgeable. Mechanics did great work and kept vehicle clean. Will definitely refer to friends

This is definitely the best shop that I have gone to since I have moved to Fairbanks. I won’t be taking my trucks anywhere else. Tammy was so nice and helpful. Great customer service and very informed staff, they actually know what they are doing.

I had a great experience with Frontline Automotive. I was beyond pleased with the customer service. Definitely one of the most professional and knowledgeable staff I’ve met as far as repair shops go. As a heavy equipment mechanic myself I have had very bad experiences with many shops in the local area.Not at frontline automotive. They did not try and BS me on repairs or parts. And the work was done in a short time. They were even willing to stay and finish my truck on a Friday,. I let them know it was not necessary. The fact that they were willing to do that, spoke volumes to me and the kind of customer service they offer.I highly recommend them for all your automotive repairs

Excellent customer service. The mechanics checked the entire vehicle and called me and explained what they found. I had forgotten an oil change was due and they requested permission to complete that work. I was very pleased and impressed with the work and the staff. I highly recommend them and will use them again.

I stumbled into the front end shop one day when my car broke down just outside. I have been going back ever since and so has my entire family . They are extremely kind, friendly, and professional. Always on time and quick to call me with any updates . Definitely made some friends along the way . I trust them enough to let them work on my mama‘s truck! I highly recommend you give them a call next time.

I was very impressed with this establishment. The communication was amazing and the attention to detail was above and beyond anything I have seen in our area. The check-in process was thorough and efficient. Then before I paid I received a very detailed verbal breakdown of the services performed and future ones that were recommended, all of which corroborated and further detailed everything listed on the final invoice. I would highly recommend them

The staff was incredibly friendly. They got my car in when they said they would. I received a phone call telling me what was up and letting me know what should be done along with a price. The repairs were done immediately. I would highly recommend this place for anything they do.

Last week (September 7th 2021) was the first time I had a vehicle serviced at FrontLine Automotive. I had an alignment done and an overall inspection of my 2003 Nissan Xterra. And I must say I was very happy with the service that I recieved from the initial phone call to make the appointment, to the drop off of my vehicle, to the phone call that I recieved to discuss the suggested work to be done and after the work was complete when I picked up my vehicle. Everybody I had interaction with, the ladies at the front counter as well as the mechanics, were all professional, knowledgeable and polite. I will deffinatly take my vehicle to Frontline Automotive the next time I need work done and I have already reccomend them to a friend.

After check-in my vehicle was promptly seen. They updated me of repairs needed by phone, and the explanation was clear and concise. Including the extra maintenance the whole process took just two hours. I am amazed at how quickly and well done it all was.

Worked very well with a time crunch that I had. They were very professional. They did a great job and I love the late night key box that you can pick up from!

FrontLine Auto had some of most knowledgeable and nicest people Ive ever had help me when I was having car issues, and they were more than willing to work with me price-wise and time-wise! I really cant recommend these people enough, if youre in Fairbanks and you need Auto services, see them first!!

Very professional and kept me informed of the process and any delays. Convenient location. Will be using them for all my car repairs.

Thorough, fair, and honest repair shop. FrontLine has become our go-to mechanic in Fairbanks. They are very honest and will refer you on if they can’t do what you need but we have used them three times now and they are always right on their estimate. Highly recommend and we will return for sure. Shop location is also super convenient and they have a shuttle to get you to home or work.

An overall inspection of vehicle and to look at brake system. They called me with several options and was very pleasant to talk with and readily available to make an appointment to fix the issue.

The staff was downright amazing! They gave me a price that I could work with and a layout on what my truck needs first in order to run in tip top form. Plan on continually using them for as long as I can.

Its always a wonderful experience from start to finish...expertise, professional, and just the greatest setvice.

Excellent repair service. Very high quality parts and service.

I’m very pleased with my service!They found and fixed issues cause by another automotive business doing a poor/shoddy job last time I got my oil changed. Well, you’ve earned my business, and I’ll never go back to the other guys. I’d rather pay a bit more and know that my vehicle is going to keep me safe on the highway!!

2nd time in this shop and I still think very highly of their service and explanations! They do a thorough job in finding what is good with parts on your vehicle and what needs to be looked at further. Because I had an alignment performed the first time I went, this 2nd time I went in the inspection was free!

Untrustworthy my trucks axel mysteriously broke in between me dropping off my truck and frontline technicians taking it out for a test drive, the same truck had just been to frontline 2,000 previously to be seen for parts that needed fixing this list did not include the axel. Frontline called me and asked if I bailed it into a ditch on my drive over because theres very slim chance the piece would have failed alone in the span of 2000 miles, which was when they personally evaluated it last. We were only there to have the brake line fixed and a broken axel ended up costing us thousands instead of the $200 brake line fix we anticipated. The whole thing was so shady and cost us so much that I will never be back.

Pretty awesome experience! Great folks!!

Great service and information after my inspection.

A brand new superior business. Very friendly and professional. Repaired my rebuild Chrysler 300 steering was out of line and it now drives much better. Staff is courteous and promptly responds to questions. Would definitely use them again. Compliments to Cindy and LeoTim Tilsworth

They did great work. Would recommend them to anyone.

Great place to go if you don’t being lied to and extorted from. Most dishonest mechanic in Fairbanks.

Customer service 10Communication skills 10Sadly they weren’t able to replicate the warning code or what my car was doing. Got my oil changed. Spent $400 in total for not getting answers and oil change. Bit pricey for my taste but appreciate their customer service!

They take a complete customer satisfaction approach. Very professional and thorough in their whole process. I would highly recommend this place. They don’t over sell you and give you their best recommendation for your repair.

Our regular mechanic was backed up in February, and I needed the 25K maintenance done on my 2017 RAV4. Frontline got me in on short notice the day after I called, and completed all the work same-day. Not only that, they itemized all the work they did and entered into the system so that the insurance company can see that the maintenance was completed on schedule. Every single person on staff was friendly and helpful, and the reception area was neat as a pin -- it was also well-appointed and homey, so if Id had to wait any length of time, Id have been very comfortable. While we still love our regular guy, hes not always able to get things done quickly, and thats important to me. Frontline will definitely be my go-to shop if and when I have maintenance issues in the future.

The Front End Shop did us fully right with the rebuild of our favorite and well-loved plow truck! And you know for a ¡FACT! that those well appreciated work horses dont live a dreamy life of leisure.Thank You all so much for  for  for  just, you know, replacing ALL the Band-Aidswe had been putting on with NEW and IMPROVED parts.Heres to some more decades of tidy driveways!

Frontline is always my go to shop. My favorite part is when you leave you get an entire list of everything that looks like it will need to be repaired ( in my case it’s more like a book). When I call I always get the same person on the line. They know who I am and they know what I am talking about. They are reasonable pricing and a timely schedule. They know I need my truck for business 6 days a week and are good about working around my schedule. I love that I am putting my money back into the community and not funding a huge corporation. If you need you vehicle repaired, call Leo!!!

Very responsive and quick Great service

Dear car owners, I am writing this review because I absolutely loved the service I got at Frontline Automotive. For years I had heard about the front end shop and finally had good reason to go there. I recently purchased a heavy duty pick up and the front end was out of alignment and pulling hard to the left. I also had some miscellaneous issues like my domelight wouldn’t shut off, and the truck needed an oil change and service. I had to wait a couple weeks for my appointment but it was well worth it. They called me and gave me an accurate quote, with lots of information about the truck, and then while performing the Quoted work they actually reduce my overall rate because it wasn’t as much work as they had anticipated. Yes they charged me less than they quoted me if you can believe that? Anyways I absolutely loved their customer service and the work they performed on my truck. I will be Using them again and again and again as I have eight company vehicles. Thank you front line for restoring my faith in automotive shops.

From start to finish this was a fantastic experience! I was able to get my vehicle in timely, was given a fair and honest estimate of my repairs needed. They called my warranty company on my behalf and made sure that my repairs were covered and that I was aware of any other costs over the warranty. When I came to get my vehicle, earlier than estimated my costs were actually lower than my estimate! They took great care of my car and I am now a customer for life! ❤️ And every employee I spoke to genuinely cared and acted professionally.

Excellent service and communication

Always pleased with the repairs and customer service! My car is an 04 RAV with 104k miles and thanks to Frontline it runs like it has 50k. They are very thorough with their work and provide you with a detailed report of your service with any findings that may need future attention. I do not hesitate recommending Frontline.

They are a kind and legit shop. As a professional mechanic for many years I do my own work. I brought my vehicle in for an alignment after rebuilding my front end. Leo was very polite and courteous. They did not try to sell me jobs that weren’t needed. They did it in a timely matter and gave options for dropping off at night or early morning and pickup after hours. They are very mindful of taking care of there customers and making it easy. Thanks guys and great job. I know who to recommend now.

Very friendly and knowledgeable staff. The shop came highly recommended to me from a mechanic friend. Leo spent lots of time dealing with my warranty and I’m so thankful for it. They went above and beyond and we will be back.

The front end shop is always extremely thorough and care about your vehicles safety! They go through all the steps to assure you have a safe ride which is so important in our climate! The staff is always knowledgeable and explains everything they’re doing and why!

These guys are the best! They go above and beyond!

They did a great job. They did an honest inspection, gave me a quote, fixed the problems and had it done on schedule. They even came in under budget when they found out that one problem was not a issue.

Super fast friendly service. I will return here for future service and repairs.

2020 Jeep Gladiator drift right, They told the time to find the root cause are Fixing issues that 3 other shops could not, would not, or didnt understand the issue.. Their Knowledge was on-point and their Professionalism was fantastic.. Save your money and do it once with these guys, I will recommend them all day long..

The crew was polite, attentive, timely, and honest. I appreciate their work and the over all experience.

Fantastic service with professional staff. I will certainly use them again for any car repair needs in Fairbanks.

Came here upon recommendation of my veterinarian. I, too, was very pleased. First time I went, they showed me why I did not need an alignment. No charge. Wow! Then, few years later, did need an alignment because I had been hit, they certainly helped me with my problem, very impressed with the professional service and family-like atmosphere. They also do other servicing and maintenance. I would not hesitate to go there for other work too.

Russ, Cindy and the crew have worked on my Dodge 1500 a few times now. It’s a 20 year old truck but keeping it running is way better than dropping 50+ G for a new one. They know what they’re doing, very professional and as a NAPA Gold Service Center you have the confidence of a limited warranty on labor and lifetime warranty on most parts installed.

They did great work on my CV axle and ball joint for my Subaru Outback. They went above and beyond to ensure they didn’t exceed the quoted amount. I would recommend them to anyone.

The staff that works there were absolutely amazing and very kind! They definitely have great customer service skills, anytime you had any questions they were willing to help! The tech did an amazing job with getting all the work done is a very good time! They even look over the car and told me about some stuff (that I knew) by still the fact that they took time to right it down and make note of it to tell me (the customer). If you need an alignment service of any kind done and you have a lowered vehicle or just any vehicle this would be a sure recommendation. It’s very true that you pay for what you get!

Amazing customer service, quick service and so friendly. Have already recommended to numerous people.

Left the car and directions for an oil change and tire swap. The car was done and inspection results explained completely with nothing left to question. Awesome job!

Very professional team did a great job getting my truck in and out in a timely manner and the owner gave recommendations on stuff the could need to be checked the next few months and some options for the amount of weight I was hauling with my truck and got parts ordered and put on in a timely manner will take all my vehicles to them for future maintenance

Super friendly, very professional. Great work and honest people. Will be back!

Was experiencing a noise from the front area and took to them for an inspection. They said they could not find anything wrong. We talked about it and determined all good. I was prepared to have to pay and they did not charge me anything. I felt very good about talking with them. Glad to find an honest repair facility especially since I am just passing through the area.

Very helpful in my effort to get my vehicle aligned..... suggestions, did an inspection prior to work with suggestions, very helpful and getting the end product

I choose the front end Shop because It gives me piece of mind knowing the job will be done right and they stand behind their work.

This place is great. Brought my suburban in for front end work and it was completed quickly and came in under quote. Not many mechanic shops can say that.

The Front End Shop is amazing! I highly recommend them to fix your vehicle. They have OUTSTANDING customer service. They contacted me to let me know what needed to be fixed on my 2006 F350. Everything was explained to me and how to worked, why they suggested fixing it. When I went to pick up my truck, I asked for some clarification of one of the parts and the gentleman that I spoke with drew me a picture and explained how it worked. THANK YOU! I appreciate your services! One of the BEST in customer service!

Very helpful

If you need a diagnostic shop that can fix whatever is wrong with your vehicle, this is the place. Well-run by an experience crew.I had a problem with the steering and suspension on my 200K mile plus truck. After trying to get it fixed in other shops, including the dealer, I took it to FrontLine and they diagnosed the problems and replace the parts I needed to make my old truck feel young again. All for less than a few new car payments!After I had some work done, a slight noise developed. I dropped by for them to look at it and they insisted I schedule a time for them to take an in-depth look. They finally found the problem and remedied it without charging me extra. I have had other shops make a mistake and charge me to fix it!Experience, professional and fair priced. You can feel confident your vehicle is in good hands and you will get an honest bill.

Happy to bring our vehicles in knowing we’ll have good service done in a timely matter.

As always fantastic people and service.Thank you for all you do.

Excellent technicians, excellent service, friendly people. You could not ask for a better business to have any work on a vehicle done.

Location is very convenient. Shop is clean. Staff was very professional and nice. They promptly provided a ride to and from work while my car was in the shop, no waiting. I asked to see the parts after the work was done, and they promptly showed them to me and demonstrated what was wrong with them. I had questions, they answered them. I thought the brake inspection I paid for would include the parking brake, they took my car back and did the inspection, although parking brake is not usually included. I would go here again.

Awesome service, very knowledgeable and friendly. I brought a commercial vehicle to them with some unique problems and they handled the challenge and got the job done.

Fast and accurate diagnosis of my trucks problems. Made several repairs all in one day. Perfect wheel alignment done; the truck tracks very straight. Explained remaining problem with power steering. Honored parts warranty.

I have know the owner for very long time. Great people do a great job fair honest.

Went in with a front end vibration on a restored 82 Jeep CJ7. They were very helpful and refereed me to Youngs Gear when they found a problem with the the front driveshaft. They were very informative and told me to get back with them if I still have problems. While Youngs was very helpful we did not figure out the problem. Ill try one more recommendation from The Front End tech and then go back if I still have the problem.

Front desk stand up. Clean new building. Paper work impressed me, detailed report. Have had many vehicles with squishy brakes. Leo told me how to go about making it better in my price range. He did what he said he would do while being friendly. Would suggest this shop.

I came here because I heard they are a good, christian business. They are borderline thieves. I wanted an alignment and was told I need $700+ in repairs. When I asked them to itemize the expenses I found out $150+ of the fees were for an oil change that wasnt necessary. Where are they getting this number from--the bible? I drive a subcompact. For $40 I can get a new filter and oil. The alignment itself seems decent, I just wish they hadnt tried to screw me in the process.

Overpriced. I only had a wheel bearing go out and they told me I needed to replace almost my whole frontend. 631 dollars to replace the wheelebearing . And they told me it was Gunnar be almost 5500 bux to get me vehicle road ready. Drove my truck home and all is fine. So I do not recommend this shop

Had an inspection done because my car was pulling to the left. My car was was fine, however the shop informed me that my tires needed to be replaced. Knowledgeable and respectful!

Took my jeep to two separate automative establishments in Fairbanks. The first wrecked my alignment, the second did the best they could but recommended the front end shop. After speaking with a friend who also recommended the front end shop, we made the appointment. The alignment is 100 times better! These guys know exactly what they are doing and provided the best service in Fairbanks!

Its so nice to find a shop thats friendly, honest, AND knows what theyre doing. They do amazing work here, even when the job turns out to be more complicated than expected.

Always there to do what is best for the customers always putting in the extra effort it takes to do the best job!! Thank you!

Always well organized, they don’t overbook, and always friendly! Plus, the owner has a vintage 1966 Mustang similar to my 1965. But they work in all our vehicles!

Great people that I go to regularly. There’s really not much to say other than fantastic service, professionalism, easily understand when going over the issues, and man do I love that shuttle service. No need to get your roommate up in the morning to drive you back n forth, or get a cab.

Hands down, one of the best automotive shops I’ve ever stepped foot in. I just happened to be in Fairbanks for a few days and found out my drive back to the Wasilla/Anchorage area was going to be a little difficult. This is my first winter navigating the Parks and Richardson highways so I decided it was probably best to get my summer tires changed out. I’ve never had winter tires but the overwhelming recommendation from friends has been to go with Blizzaks. I called 5 or 6 places before coming across the Front End Shop. Not only were they able to find the tires to fit my vehicle, they somehow magically managed to squeeze me in less than 36 hours later, during changeover season!! Leo and Cindy were so incredible. I can’t thank them enough. And they did such a wonderful job. My drive home was nerve wracking but I felt so much better knowing they had taken care of me. Thank you!

I appreciated their honesty and knowledge. The entire staff was great and explained everything that was needed. Just as the owner explained that theyre not the cheapest but they care about the consumers safety.

They have a great staff and got the job done in a timely manner.

Friendly, knowledgeable staff. Very expensive. $260 for an alignment on my truck, but they did a full chassis grease and once over at no charge. My truck driver better than ever.

The Staff at the Front End Shop are very knowledgeable, honest and friendly. Always helpful when I need something done or have questions. I highly recommend them.

Best car shop in Fairbanks, quick and efficient. Really great customer service and reasonably priced. Highly recommended.

Not too pleased overall. But they do have courtesy shuttle service which is helpful

Took my 1 ton ram in for an alignment. They went through my truck thoroughly and found some things I was not expecting. Even though they could not completely fix all my problems till I buy a new steering box as expected, the truck drives WAY better then it did before they touched it.

Super friendly staff! I really feel like Im treated like family when I do business here!

5 star place no doubt, quality technicians and staff

Ive had plenty of work done by FrontLine and they are always swift, professional, and friendly. They are my go-to shop for work on any of my vehicles.

These people are straight up thieves!! I bought a gift certificate for a friend to get his front end aligned. They refused to do the work because they claimed he need $2600 in work first. OK, but then they charged my friend $110 for inspection and kept the money I had given them. They claimed it could only be used for alignment. There was no such stipulation from me! Both me and my friend lost a total of $253 and NO WORK WAS DONE!!!Beware these mechanics. Go somewhere else!

Competant, friendly, addressed all mechanical issues

Great service and quality work.

Excellent customer service here. Very knowledgeable staff.

I always feel comfortable there they provide a ride for me so I dont have to find one they explain everything to me and dont make me feel bad if I dont understand and they have to go over it again I never find grease in my car they always have it ready on time...

Been going to the Front End Shop for quite a few years. Great service. Great work. Plan to keep coming back.

Good quality work, straightforward assessments, and they know my name and vehicle.