Natalie was so great. She kept me informed on every detail of my repairs. Top notch service

Eugene Williams is a joke. I feel like I wasted a tow. I have to get it towed from this shop to my preferred dealership by my house but I will have to use another tow and pay the different in the miles. Honesty, I did not feel he was the right man for the fixing the lower control arm to my Jeep. So getting my Jeep towed away from Eugene will be the best money spent on my jeep. He probably would have fixed the wrong side, how absent minded he is. I have an extended warranty, triple A, and Fleet account for my Jeep. You would believe I would have been provided better services, NOPE Eugene never bothered with getting my information.

I went to the shop because of my AAA subscription and they provided a superb service. I got text updates about my vehicles state and called when I wanted a fuller account. The staff was very nice and accommodating, Nathalie worked with me through my case and she was always open, honest and responsive to my needs.I needed to change the starter of my car and specifically asked not to get any further diagnostic (as I had strong suspicions that the problem was my starter which died). So they only charged me for the starter and the labor, but not any diagnostic fee. They changed the starter and the car worked, later it had a small issue for which it had trouble starting and although they had agreed to only change the starter as the car had initially moved and then it didnt (although the starter was turning on) they offered to re-install a different starter just to be sure that it was working. They were super responsive and open to assessing their work even going beyond what could have been expected. They changed the starter and the car worked and continued to be informative and open all throughout the process. My special thanks to Nathalie and the manager who were incredibly understanding and thoughtful about my situation. Also the mechanic was very nice and took the time to explain what he thought might be the issue and the step-by-step of what they were going to do.

Excellent friendly service. Pictures of problems were very detailed and aided me in understanding the required service.

I was taken care of right away after I walked in...my car kept turning off with battery light coming on. This location was very prompt and Natalie was very professional and she explained my issue to me thoroughly. Very nice and clean office. Very friendly

Our AAA representative that came out was outstanding. He was extremely professional, personable and thorough. He answered all questions and provided feedback.

I would not recommend anyone to go there they had my car for 2 days and then absolutely nothing

Recommended to someone if you have AAA membership you can receive a 10% discount

Very trustworthy. My truck was towed to AAA Car Care Center in Evergreen Park overnight unsure if it was a battery or starter issue. I was able to get it diagnosed and serviced before noon the next day. New battery was installed and glad it wasnt the starter. Always have gotten reasonable and reliable service.

The atmosphere is well kept and very professional!!! Natalie Carmona was very helpful!!! She kept me updated as technicians kept her updated as they took a look at my car! I would recommend this great team of people and this great facility to everyone! Very trustworthy! Also got in and out in a timely fashion!!!! Thank you team!!!

Ive been going here since they opened quick and convenient. Make an appointment is best or walk in be there no later then 8am.

Brenda Johnson absolutely amazing woman who is very helpful. I did not have an appointment and she got me in and out. Please be kind to her she deserves all respect.

My kind of professional service AND courtesy.

Good place to get work done and get insurance at same time.

We came in with an unusual auto repair issue, an undercarriage panel had come loose. Initially they didnt think they could fix it. But Donell and Brenda found a solution, and we left with everything working fine. AAA EP Car Care always has been my 1st stop for auto repair here in the area: the work always is excellent and the price is always competitive, the staff is great.

A Very pleasant experience today with a very professional staff!Nathalie Carmona IS THE BOMB!Very helpful young lady.Trust them with your car needs.

Ms. Brenda and her team were awesome. They were very hospitiable and kept me informed of everything they were doing to my car. I would highly recommend.

I came in with three issues, they were only able to fix one.

Service is good. They give a thorough diagnostic about whats wrong with the car. Only disadvantage is that the day I came for service was right after the big snowstorm, so it took two days to get my car repaired.

The food was very good. A little lite on the stake but the portions were still sufficient for a satisfying meal. The cashier lied to me about the lime. She said they didnt have any more. The manager made her go in the back and get me a whole one. She is bad for his business. She didnt even have her mask on correctly, her nose was out!Lazy young lady😲

I attempted to pay my roadside assistance membership earlier than when it was due. The clerk supposedly could not make change. I contacted AAA and the manager informed me that customer can accept money and make change. This clerk obviously does understand customer service.

I went in for an oil change. It was done in less than an hour which was fantastic. Triple A Carolina spoiled me so my experience wasnt the same. My results from my oil changed werent explained as they do an overview of your car and it wasnt cleaned, but again the customer service was different from the Triple in Greensboro, NC than this one.Update: Spoke with Eugene and decided to add another star.

Good customer service from Glenda

They keep my car longer than expected and I had to wait additional time and was late for work.

Called at 0900 for an Oil change appointment they told me to come now. I got there at 9:30 ish. Received $20 off my oil change and just after 10:30 I’m headed home. Very good service, clean professional! I even got a quote on auto insurance while I waited. Top notch service!

The staff was information. I did ask about a discounted price with an AARP membership he said no

Brenda was a great help and took care of me both times at this location great service and great people

I have been here 3 times. On every occasion Ive received either very helpful information or service.The prices are quite competitive.

Very pleasant experience.

Friendly person good service I signed up for AAA and got $40 off my bill

Car was having more probelems than before it was worked on by them..don’t take your car here

I’ve been coming here for the last couple years to get oil changes and other maintenance for my car. Always had amazing experiences. The place is always very clean and the staff is usually very helpful and nice. Until my most recent visit. I had a failing triple aaa battery in my car with a warranty so it shouldn’t had been to hard to get replaced, correct? Wrong. This is probably my worst maintenance experience ever. Demetrick was extremely rude and unhelpful. The only people who were helpful were Mark and Nicole. I’ve been a triple aaa member for over 10 years and I don’t see myself spending another dime at this facility.

Brenda was great and professional. She has a very warm and kind attitude. She worked with me and explained everything so that I would understand what was going on with my car. I went to pep boys and they said I needed an air compressor but after Brenda checked it all I needed was for my air to be recharged. 💃🏽💃🏽💃🏽💃🏽.Thanks Brenda keep up the great job.😍

AAA Evergreen Park Car Care is definitely the place to bring your car. Nicole and Dee took good care of me and my car. I highly recommend this facility. They take good care of their AAA members.

This AAA is very nice. The staff is always very nice and courteous whenever I call or come in for service.

I had my truck towed here a while back. Eugene waited on me and prepare my paperwork for the diagnostic test, and said he would give me a call in the morning. No call the next day or the day after that, so I called and he told me I needed a starter which was very expensive considering the age of the truck and thats what I told him. He calls back with a price slightly lower and I asked if I get the work done would the price I paid for the diagnosis be applied towards the total cost and he said NO. So I didnt get the work done because the total cost with parts and labor would have been over $700. I must add that when I picked up the vehicle I had a much better experience with Rich who gave me a discount on the charge. Overall this place is expensive and has mediocre customer service dont think Ill be returning.

I paid $497 for a sensor to be replaced on my 2009 Mitsubishi Galant (At least thats what AAA told me what needed to be replaced) because and after I drove away the service engine soon light came back on. I brought my vehicle in because this light was on...So right now I feel screwed over.

Would not change oil as a walk in after 1pm. Appointments only

Their staff (Brenda) was extremely professional, and helpful. I would highly recommend this company.

Professional Staff, very updated facility, prices are a bit high but quality service is not cheap.

Natalie was awesome!

Brenda assisted me with my car service today and the service was absolutely fantastic. She is very professional and very knowledgeable about cars. I think she is a great asset for AAA. She’s awesome

Brenda from AAA is awesome! She is the facility manager and is more than insightful with letting you know what’s going on with your car. She is honest and let’s you know what you need and what they can and can’t do. I feel like she always goes the extra mile when I need help with my car. Service from this facility is always great. Customer service is always above average which is rare at majority places you go to. I go here for all my car care needs. Try them out and see for yourself.

Brenda is fantastic, fair, and always explains any issues. They are trustworthy. If you do not have an appointment- show up before they open and they can normally get you in- you may have to wait but they have a kid friendly waiting room. With tv/toys/internet access/snacks

Eugene and Nicole helped me both times when I visited to get my car service. Great customer service and excellent quality work on my car.

Absolute price gougers. Would not go here if I had the choice

I used the service Center in Evergreen Park il. While there the customer service person at the counter was very professional and attentive to my request., something I havent seen in a while at other establishments., giving me her business card and taking care of my service request. Her name was Nicole. I DO APPRECIATE ., GOOD CUSTOMER SERVICE. Thanks Nicole and thanks AAA.😀 👍🏼

Thank you, very much,To Ms Nicole And the Triple A AA Team 💖I am A happy and A proud member,Where we the people And our cars Matter .

AAA has been servicing my car for a while. I dont feel like Im being taken advantage of because they always let me know what needs to be fixed before they fix it and what its going to cost so there are no surprises. I appreciate their attention to detail. Also, Ive tried to top my mechanic 2x and he has refused so AAA takes care of their employees.I recently told my employer about AAA so he has me bring in my work car.

Brenda Johnson gave phenomenal service. Taking the extra initiative being more helpful with understanding the situation. Her top managing skills show that she is willing to help in the line of customer service. Highly recommended this AAA for everything theyve done for us.

I have been shown warm and professional service by tow truck drivers (2x!) and the personnel at this location! Brenda and Nicole at the service center and the mechanics working on my car have been wonderful. They have given me good service, and helped me even though Im physically handicapped. Specs on my car have been consistent and properly priced. Thank you!

Great customers service. Both Brenda and Nicole are the best. I will be back. Every one should be a member.

They do Great Work

Soooooooo let me tell you guys about my experience with this particular service facility- it started out with me calling AAA for a simple tow to my dealership’s service center due to some problems making my vehicle inoperable. When the tow truck driver arrived he suggested this place instead of my dealership because it would save me money on diagnosis, parts and labor. So I canceled my appointment with my service dept and had him take the car to Evergreen Park Car Care Plus. This was a Tuesday. I was told that I would receive a call from the facility upon receipt of my car. I waited hours and no call, finally I called them and spoke to a woman named Nicole who told me that the person who does diagnostic testing had a heavy load that day and was off the next day so there was no guarantee he’d be able to get to my car before the end of the day. She said that he’d be in on that following Thursday, and that she’d have information about the problems with my car by Friday at the latest. Seemed like a long time to wait for a diagnosis, but I didn’t mind waiting until Friday (I mean, they’re saving me money so I’ll wait a couple days). Friday came- no call. I waited until Monday, thinking perhaps the mechanic came back to a ton of work and got delayed (I’m a reasonable person). Monday I called to check on the status, spoke to a woman named Brenda (pretty sure that was her name) who initially told me that my vehicle needed a smoke test (whatever that is) but the smoke testing machine unfortunately was out for service......so at this point I’m realizing this is not a good start to a business relationship and because I’ve been dragged around by auto shops before, I decided to have my vehicle towed from there to my original destination- my dealership’s service center. Brenda was nice and assured me that there would be no cost since no service was done. Fine. I had just dialed the customer service number for AAA to request another tow, when Brenda called me back. She then tells me “I spoke with Nicole, who you talked to last week, and she says she called you over the weekend and ‘some young lady’ answered and she gave her all of the information regarding your car and the mechanic recommendations”....... At this point I’m confused! “Ma’am NO ONE has called me, no one has talked to me about my car until I spoke with you a few minutes ago. And there is no ‘young lady’ in my home or that would have been around me at all this past weekend, what’s going on?”Nicole also claimed that a man stopped by the shop and she explained to him as well. WHAT YOUNG MAN? Who are these people she’s claiming to have spoken to??? Why would I lie about not getting the information? I’m trying to get my vehicle serviced!Of course by this point I’m upset, because NICOLE is flat out lying to save face after failing to follow up. She made up a young woman, and added an imaginary man and confirmed that it was MY phone number and MY car the “strange man” came to check on. After some serious back and forth between Brenda and I about Nicole, I decided that I had experienced wayyy to many red flags to trust anything from anyone at this facility. (1st red flag- no call when car was received. 2nd- no call back on Friday when promised. 3rd- still no diagnosis when calling MONDAY. And 4th- the flat out lies!)I immediately removed my vehicle from this place, wasted a week of my time and now I’m back at square one- waiting for an appointment with my dealership. I’m extremely disappointed in the service I received, but I’m glad that I found out BEFORE they did any work. Dishonest people, please beware before taking your car there. I will commend Brenda for being so nice even when I was blowing my top (she’s the only reason I’m giving 2 stars instead of 1), but Nicole is definitely to blame for her lack of follow up, poor service and flat out LYING when she dropped the ball.All I wanted was my car fixed............

Brenda Johnson has went above and beyond service. Her excellent service skills have shined beyond five stars. After dealing with my situation with a car for my college student and concern for his car being on the road. Im truly greatful for her honesty.

Took my car in for them to fix the heat they fixed the heat and fan and I didnt have no problem with the antifreeze leaking from my car before I took it to them had to take the car up there about 4 times so they could fix the problem and Im glad they fixed the heating system other than that Im having more problems with my car now than I did before I took it to them

In and out within an hour for a tire rotation and oil change. Great customer service. The workers are very kind and professional especially the service advisor, Eugene Williams. He took good care of us and gives us nice updates on our car. If you ever go there ask for Eugene.

My experience with Shaneka Jones at the Evergreen location was absolutely amazing! Thank you for your professionalism and going above and beyond to make sure I received the services necessary, clarifying all questions, and your amazing attitude! We need more Shaneka’s in the business world!

I usually always like to make an appointment when I need my car serviced, which is why I schedule an appointment online. However of the 3 times that Ive scheduled an appointment online they have called to tell me that its not available. Their website needs to be updated to be able to actually reflect the correct availability for appointments. The service has been satisfactory once Im there.

Poor lack of communication. Missing 2 days of work because I wasn’t updated on when EXACTLY my vehicle would be ready. Brought in my car Saturday morning around 9am, spoke to the receptionist at the front desk about my issue and got a quote on the service, after that I proceeded to hand over my keys. (Since I was told the service would take up to 2 hrs) Called the same day around noon to see if they even started working on the vehicle..got told they’d call me once done (mind you they close @ 4 on Saturday & closed on Sunday.) 3pm passes & I viewed my phone around 3:30pm & called AAA 45 mins later & got no answer. Of course 4pm flys. No voicemail. No email. No thing. Oh did I happen to mention my wife is pregnant ? That’s right, they left us stranded basically. I say that because the keys to our apt is attached to the car keys. This may just be our biggest L of 2020 honestly. Don’t make the mistake we made. ASK QUESTIONS DON’T ASSUME

Currently, my car is with service for repair. This review is for the excellent customer service I received from Nicole starting with my initial phone call to the AAA Car Center in Evergreen Park. Since customer service is on the decline with most companies, I was pleasantly surprise at how cooperative and helpful Nicole was over the phone. Once I arrived at the center the great customer service continued as she was responsive and took steps to really help me. I am looking forward to writing another great review regarding the car repair service from AAA!

Brenda Johnson was very helpful, knowledgeable, and accommodating.Michael Radonich was awesome...helpful and professional!Nicole was also super friendly and customer ser ice oriented...

Brenda really brightened my day!My car would not start. They ran a diagnosticTest and determined that I did not need a starterAt all. They determined quickly that it was a problem with the sensor inside the key notThe starter! All I had to do was bring my extraKey to start the car!!Throughout this process, Brenda was really helpful. She called several times to update me on the status of the car, which I appreciateSo much because I need my car for workNeedless to say I am a happy & satisfied customer!!!!Thank you Brenda!

I would like to personally thank the staff at AAA, Brenda in particular, for being professional, courteous, and considerate in regards to handling my unfortunate mishaps. Brenda took the time to walk me thru the process, she detailed my options, and made me feel in control and wasnt trying to up sell me or pressure me into doing more than necessary. Thank you Brenda, and thank you AAA. Peace

Last 2 visits, completely disenchanted. Some things are not their fault thus the two stars.

Benda and the staff at the Evergreen Park facility are terrific. The service was fast. The prices were reasonable. The staff was professional, courteous and helpful. The facility was clean and comfortable while I waited for an oil change and windshield washer pump replacement.

Excellent customer service experience from Brenda Johnson! The staff was professional, courteous, and super helpful especially Brenda she went above and beyond! Would highly recommend!!

I have had some bad luck with tires this summer and have had nothing but wonderful experiences at this AAA location. From the moment you walk in the doors, you are greeted with a smile, kindness and most important-honesty! Brenda is insightful and goes over all details. Eugene was wonderful and helped me go over my options. I will only take my vehicle to this location, and trust them. Thanks for making my experiences so pleasant!

Nicole outstanding customer service she went above and beyond excellent job

Good service good insurance

Nice facility. Friendly staff; BUT, excessively long wait times and the service is questionable. I would not recommend unless you are in a bind, and then you better know what your car needs.I walked in with no appointment for an oil change (they accept walk-ins until 2 pm). My car has over 120,000 miles. It needs synthetic high mileage oil. After they finally brought my car into the garage, I thought I should asked what type of oil they would be using. The service agent told me regular oil would be used. I told him that my car needs a high mileage synthetic, and the service agent very defensively responded, Well did you tell us that is what you need?When I take my vehicle to any reputable service center, I dont expect to have to tell the mechanics/service guys what to do, I am expecting for them, as the experts, to assess and recommend to me.Even after waiting almost four hours as a new walk-in customer, I told them to stop immediately (thank goodness I stopped them before the mechanic had started to change the oil), got my keys, got in my car, and ran for the hills.Four hours of my day wasted.Go to the 91st and Western facility only if you have the whole day to wait and you know what your car needs so that you can tell the mechanics there what to do.

My car was giving me so much trouble but AAA as always there to help..great customer services..my car running like new and all parts are under full warranty! Cant beat that! Worth every dime!

Nicole at this location was super knowledgeable about how to help me with my issues. She handled her job with professionalism and joy. After feeling down about my car, she brightened my day with her care and joy. She truly cares about the customers and her work.

Well kept and welcoming location. Great customer service, Brenda is very personable and great to work with. This location has taken good care of me and my car, I would recommend to others.

What a great job they did for my car . Also thank too Nicole jones

Despite the current crisis our world is facing, Brenda Johnson was extremely helpful! She showed concern and compassion and made sure I was in and out. I’d highly recommend. Thanks AAA!

Great Quality Service

I called before i came in to check my brakes. Brenda got my vehicle in and checked it out in a timely manner. Great service i will be back to sign up for membership.

Nicole was absolutely Amazing. Her customer service is beyond exceptional. I highly recommend Triple AAA for all your car services

Brenda took care of everything for me. She was truly a gem! I also received a wonderful quote. Will definitely be back! Thanks for everything!

I am happy with the service received. Nicole the service rep. Was very courteous, and the work was done in a timely fashion as stated, also recommendation as to other automaintenance was very much appreciated.

Nicole helped me out with my service she was a great service rep and she helped me out with great knowledge and satisfaction thanks alot nicole. Ksmith

Customer Service was excellent. Communication to detail was excellent. I would like to thank Brenda Jackson the Facility Manager for being articulately precise in her communication to me. I didn’t feel as a woman like I was misinformed about anything and that I really appreciate. I will bring my car back again! 😉

Engine,Elizabeth and Brenda were very professional and had great attitudes in assistance from start to finish. I recommend getting all your services done there! I will be back👏👏👏

Ive been been bringing my car here for a year and I am extremely satisfied with the service. Brenda and Nicole are very helpful handled my concerns professionally. I recommend AAA Car care and will be returning.

The facility is awesome, its always clean and shiny. All the front desk people (in the auto section) are honest, knowledgable and friendly. I have always received excellent service and Brenda so nice..keep her.

Brenda, Scott,Nicole and Demetrick were wonderful! I have received so much helpful information. I will definitely be back for future services and sign up for membership!!!!

I came in as a walk in without an appointment, they got my vehicle in fast and serviced it without being hasseled. I applied for credit and record a auto insurance quote. Thank you Brenda for the great great service.

I had an appointment at 8am they got me right in and serviced my car in a timely manner. Great job Brenda thank you.

My experience with AAA thus far has been exceptional. The welcoming salutations from all employees are very warm; and the time spent with Ms. Brenda Johnson and Ms. Jessica Skuby is beyond great. Very informative! Thank you for such great service.

First oil change here. Staff very courteous and friendly, especially Nicole! Office clean and well lit. Will be back!

Very friendly. Although friendly i had to bring car back the problem havent been resolved. My elderly mother is more than frustrated as well as i am. Updated post.

Good service. Brenda worked me in even my appointment was actually scheduled for the next day

Service is pretty quick. I love how you can see them working on your car. They literally get cars in and out of there. I walked in and was out in an hour and 15mins. Probably the shortest wait time ever for me. I’ll definitely be back.Everyone I spoke with at this facility was nice. Even the other customers. Waiting area is comfy and has a charging station for various phones.

I was pleased with the service that nicole rendered, that is Nicole Jones when I came in today to have my tire fixed she was very courteous and informative thank you!

In dealing with the auto care facility, I was given the upmost respect. Every procedure was explained to my satisfaction. Ms. Johnson helped me tremendously during a hard time when my car finally died out. There was no pressure on what to do with the car. I really appreciated her listening to me. I will return with my new car.

I just had and oil change.As I do about every 3-4 months. And I like AAA. Brenda and Eugene are top notch. The mechanics are spot on. That is the only place I take my car.

It was my first time going to this facility. I asked when I made the appointment if they dealt with transmission problems. The lady who gave me the appointment said yes. When I dropped off my car I told them about the noise, and my mechanic told me it was my transmission and to get another opinion. AAA diagnostic test, which I paid 99.99 for gave me a list of parts to buy and a bill of 2200.00. I bought the parts because the man at the desk at AAA told me that was the problem. He told me I know why your car is making the noise. The new parts cost me1000.00, were put on by my mechanic of 35 years who worked for Ford. The car had the same noise with all new parts that AAA told me to buy. The problem with AAA at 91st western is poor quality service and overpriced opinion. They gave a opinion and not a diagnosis of the real problem. When I spoke with AAA, the man at the desk denied me telling him about the transmission problem, and he said “what you want me to do about it.” I only went there because it was in the neighborhood. I am a senior, and I have never felt so disrespected in my life by this facility. I DO NOT RECOMMEND anyone their. Be careful where you go. Buy the way I got 2 other opinions and it is the transmission. I am with out a car now because of listening to AAA on 91st and western. I will have to save to get my car fix.

The was my first time coming to AAA Evergreen Park Brenda helped me get a insurance quite, travel quote and service my car in no time. Thank you. Excellent customer service.

Im glad you all finally opened in Neighborhood and Nicole gave me great service I will be returning