I made an 830 appointment for my 96Tacoma for some engine noises. I hadnt had the truck serviced in a while so I thought I would be safe and bring it to the experts. I called back around 1pm to ask for a progress update, as I hadnt heard anything, and was told the technician hadnt entered anything in the computer but I would be called back soon. Ive been walking around now for good many hours and headed back to the dealership around 3.On my way in I saw my truck parked in the back lot, I went to ask what the time line was and there was still nothing in the computer. So the representative went to go figure out that the deal was. She came back and told me that the master technician wasnt ever able to connect the car to the computer, so nothing at all was done. Since they closed at 5pm, I live 30 min away in Creswell, and I knew my truck was just sitting there, I asked for my keys back.I went to a napa and bought a code scanner. Figured out that it was an engine misfire in cylinder 3 within 15 min. Ive never used one before.I dont know what the hell their technician was doing, or why I was never informed of the problem. Im just livid that I woke up early, and wasted an entire day waiting only to now need a new appointment at some other shop that maybe knows what their doing.Hopefully the new master technician will be able to figure out more than a novice with 15 min and a picture book guide.