Our back yard was completely burnt out after the first Trugeen application this year. It looks like there are others with the same issue!! there is NO local contact person and they will not send anyone out to see the damage nor is there anywhere to send pictures of the damage. We had 10 inches of rain this year. The rest of the yard is fine. Trugreen had a trainee working that day. That could be the problem but no one will come check it out. or for that matter even respond in person. If you call the number, which you assume is a local number, you get someone in NJ! Very very disappointed and disgusted with how our beautiful lawn of 35 years looks now. Also be aware! if you do not cancel the service every year, they show up and treat your lawn and then use the card on file to pay for it. Stay away from this local company. We plan to contact BBB.

They kept changing the dates when they did show up yard was covered with weeds.they sprayed it did nothing so they sprayed again.Pictures show what yard looks like now.I Called they sent some one out he said they water down the chemicals and the rain and some kind of rust was also the cause for the way my yard is.Called for a supervisor to come out still waiting.

Messed up our lawn, now have many dead patches of grass on both our front and backyard. lawn was better before we did service with these guys, also gave us a “new worker” which made the situation worse

We hired TruGreen last fall for a year of service. We had no problem with our one over-seed and aeration. We have had zero service yet this year. We have been cancelled on multiple times and have missed the chance to get the crab grass in our yard, which is our main issue. Its VERY disappointing being a prepaid new customer with no ability now to get out of the contract.

I would not deal with them. I was totally disappointed in them. I do not recommend them period.

It is done at automatic intervals after it is set up. Kyle Payne is efficient and gets the job done quickly. He is available for questions if needed and wears a mask.

Unable to contact them and get any answers, even with a $2,000 contract. Poor customer service and could not get answers. Canceling service contract that included all options.

As of now TruGreen has not fulfilled their promise (I have lots of bald spots in my lawn -- they did not plant enough grass seeds last fall for my lawn -- so my lawn is thin with many bald spots) but they have stated to me that they will rectify that in the fall. If they resolve the problems as promised with my lawn then they will receive 3.5 stars from me (3.5 rather than 5 because I had to call several times to get these issues resolved and I really had to make it clear to them that I was not satisfied with their service even though they knew it because a technician came to my house and took pictures of my lawn with all of the bald spots and shared these pictures with his manager) .

Great place, would let take care of my lawn again.

The TruGreen Lawn Care service men always notify me days before they come to do the lawn treatments. They always ring the doorbell and introduce themselves and explain the treatments that they are doing that day. I like that they plan the treatments before a rainy day or a few days before we get rain, because that way I do not have to spend time watering in the treatments. The office people are always helpful when I phone them and are quick to solve any problems that come up during the season.

Super Excellent service! Service is excellent - if ever a problem, one phone call corrects it. Our service specialist is always kind, very friendly and giving good advice.....

Notifications prior to and after service is performed is a nice touch and very helpful for me in preparing the lawn. The technician has always been very courteous and professional and takes the time to answer any questions I may have. I have had many comments from neighbors and visitors on how great my lawn looks!

The actual lawn service is fine. Trying to schedule or speak to anyone in the servicing office is impossible. After 7, yes, 7 phone calls where I spoke with representatives who PROMISED to send me the contract and a robot call, I was finally able to get an emailed copy to sign and email back. If you have an actual problem with the service, good luck on reaching anyone to resolve...

Fine visit as always. Ryan Madugno is very friendly and helpful. Always a pleasure.

TruGreen has been a great lawn care service in 2013. Renewal of our contract is very easy and it is affordable for the year. I sent in my contract and it did not reflect on my credit card, so I called the 800 number. The person was very professional and told me everything was set. It took another week for the charge to hit my credit card. Again, everything was resolved to my satisfaction.

Everyone at TruGreen has been very friendly and professional in all aspects in dealing with them. any time they contact me or I contact them everything is right to the point and explained to my satisfaction. they always do a great job.

Sales people are rude and high pressure. Wont take.I need to look around for an answer. Expensive. Even asked me what can I afford. I said none of your business and his reply was.Yes it is. After me insisting I need to look around, he hung up on me.

I appreciate the phone messages in advance of the lawn care services and the ability to reschedule if it is an inconvenient time. I also like being able to talk in person to the service man regarding lawn care and any issues if I happen to be home when the service is done.

My most recent application was mowed off hours after it was applied. A couple days later I phoned TG to have my services day changed so not to conflict with the landscaper. The women I spoke to couldnt have been more professional and understanding. Then she scheduled a re application no charge. Wow!

Only one on street who has Tru Green. Had treatment last week and now lawn covered with dandelions. Others on street have very few.

I found the recommendations I received were extremely helpful. I did not realize that my plants were infected with active insects and mites; and I was not aware of the need of more water on some of my trees.

Good!Everything is fine - I like the fact that he writes very detailed information on the ticket regarding the shrubs and offers any advice to help improve them as well

Trugreen offers affordable services for any budget. The technicians are always courteous and friendly. I love that I can call them anytime for a re-treatment or spot treatment at no additional cost if I see weeds in-between treatments. The lawn pest service helped us reclaim our yard back and we are enjoying the outdoors again. Thanks Trugreen!

Great service. But, management needs to get a grip on stuff.

There are no negatives to share about my TruGreen lawncare! As always, I received my 24 hour notice that someone was coming. They showed up, took care of the yard, (of which is absolutely beautiful, by the way) and then quietly left. There were no problems to discuss.

Excellent service, friendly staff Highly recommended!

Dan Farley is a horrible boss. Horrible trainer. I would still work there if it was not for him.

Last application was performed by Romond Gibson, we chatted, I explained to him a few minor details, which was taken care of. Very nice gentleman.

I wasnt home for this most recent appointment, but when I am home, the specialist will tell me he is here to start the process. Then I dont hear from him until the appointment is done. He will bring me receipt telling me in detail what was done. He is always very personable and knowledgable.

Technician is quick, quiet and thorough.

Their service worked well on my patchy lawn. I had toask for additional service due to ground ivy, .

It would be nice to get a notice a little more than once. I didn,t get my notice until the day of service becuase i was out of town. The rep was nice about it because I had just started mow the yard. He told me it was no problem and he would reschedule. Iam checking on that now.

Yard work done with efficiency and care, Very pleased

They robot called me 5X in one day, I really dont have to think about my grass that much.

While the actual lawn treatment is extremely satisfactory, it appears that our local Endicott, NY office does not have efficient, well trained employees. An airation and seeding treatment for our front lawn only, was ordered and completed, however, we were charged for both front and back lawn. They came to remeasure and I was told via a voice mail that indeed an error had been made and gave me the new price. No mention was made of how I was to be refunded for the overcharge that was deducted automatically from my checking account which was overdrawn because of this. The phone number that was left was garbled and I was unable to use it, I have tried the 800 number and the number listed on line for our local Trugreen vendor but am always sent to the 800 number. They tried to help, but guess what, they could not get in touch with my local office either. Buyer beware!

Trugreen keeps the lawn looking good

The service is remarkable . My lawn is a jewel in the neighborhood. I would recommend Tru Green. The staff is professional and friendly. The work is always done well and my lawn appreciates the attention . I appreciate the staff Daniel Hoeflein, Ryan Madugno, Robert McBride, Joshua Swanger, and Chase Carlson

Right now we cant get anyone local to return our phone call Trying for days😬

This company removes unfavorable reviews that are online, just an fyi.