I brought in my 2018 RDX for service and could not be happier !Working with Mark from the service department made things easy and smooth.From the time we walked in to Good Morning and smiling faces it was a pleasure and professional, our service paperwork was ready to go for our appointment and Mark answered all of our question before we started and asked if we had any other questions before we left. We were also able to drive a new RDX while our service was being done !( Nice upgrades ! ) We will definitely be back for all of our service needs in the future.

We had a great experience at Lehigh Valley Acura. Ron Wood was incredible. He went above and beyond while working with us. Was super flexible and easy to communicate with. He also made sure we knew everything about the car before taking it home. Overall really happy with our new car and impressed with the outstanding service.

Outstanding buying experienced with my 2021 Acura TLX A-spec. Drew my salesman, very professional and helpful. The General Manager Eoin and Matt are all outstanding they really help me in a smooth buying process. I highly recommend Lehigh Valley Acura, See Drew and you will be in good hands. very honest and dedicated to their customer.

Excellent service.Very quick and fast shipping. Very good people. Excellent price and my QX60. Will buy again

Bronson was exceptional. Very informative with answering all my cost and upcoming maintenance questions. Explained in details the service given for the day. AND went above and beyond with getting me squeezed in for a full inspection when I went on the wrong day all because he said he wouldn’t send a customer away. I appreciated his great customer service and look forward to hopefully working with him in the future!

Mark in service was efficient, professional, and easy to work with. He took care of the scheduled service and pointed out an issue to be aware of but didn’t give me a hard sell on fixing it. It’s a dealer, so obviously it’s going to be pricier than an independent shop, but surprisingly, not by very much.

Last year I bought a 2017 Acura MDX Advance. I have always taken my vehicle for service at Lehigh Valley Acura and gotten Great Service until my last 3 times there. 1st time got oil change and the technicians forgot to attach back my air filter under hood and left my cabin filter on the seat after it wash washed and ready for pickup. 2nd Time I took it for new filters and inspection, Everything passed and I picked up the vehicle. The next day I had a mitigation problem along with Acc Problems. I took it back mark said it may be a bug or such on sensor, I took it for a wash and the lights remained on I also noticed my drivers side windshield wiper was completely broken. That Monday I took the car back and explained to Bronson the manger about the technicians neglected and for me not getting the Acura service I was promised. Mr Bronson got nasty with me and my wife and after awhile he scheduled an appointment for Wednesday 830 to be diagnosed. 1230 I text Mark no response, 130 My wife called mark no response. After calling back and insisting on knowing about my Vehicle Mark picked up and said it would be another 2 hrs and will be about 350$. I asked if this was a guarantee find he reply No. I asked mark to get my car back together at 145pm he said don’t come till 5. I got there about 445 My car was out front, my wife went to get the key and refuse any more service. When I came out and start the car I have another idle light on smh I get mark he says it wasn’t like that and refused to see my before and after video of drop off. Mr Bronson then came out Looked at the video then looked at the lights on in the car and said it wasn’t them! As he noted I was recording him he ran inside and said the Vice President is very good friends with the D.A Lehigh Valley Acura will never take responsibility for their faults and keep having you come back for nonsense service.Check Tic-Toc

They took care of me right away. Friendly service. Loved how they wash and vacuum the car. Never got this great service at Mercedes

Great service, experienced staff and very flexible to work with us when it comes to scheduling for service or getting a loaner. Absolutely recommend this place for your car service!!!

I took my MDX for service, had the opportunity to work with Mark from the service department. He was very professional and knowledgeable answer all my questions.

We had a very pleasant experience dealing with the nicest staffs at Lehigh Valley Acura in general, and Andrew Seltzer service in particular. Drew was excellent explaining the technical details and communicating to me through the entire buying process. We highly recommend their service.

Mark is always on top of things with my car. The detailed print outs help me understand the status of my car and it’s functioning parts. I needed a loaner car for the day while they worked on my vehicle and it wasn’t an issue. He even called me throughout the day to let me know the status of the repairs and maintenance.

I enjoy taking my car to LV Acura more than I did in the past. They had some turnover recently. I like Mark in service who helped me recently. And Ray in sales is good also. The people are friendly, they have refreshments and WiFi in the waiting area, and they always do a complimentary car wash, which makes me feel good. Plus they shuttled me down to the diner while I waited for my car. Thanks guys!

Very happy with the experience and service fast and easy ⭐️

I called with an emergency service on Saturday morning, the Acura service department scheduled service promptly and performed the work immediately(new tire and wheel alignment). The work was finished in record time and I was kept abreast of everything that was happening. To say I am thrilled with the service is an understatement - the Acura service department was wonderful

Everybody is very friendly and knowledgeable. Kept me updated on the work being done. I always had a positive experience. Been going there for few years now.

Ilayne was incredibly polite & efficient during my visit for an oil change. We also reviewed what my vehicle will need in the coming weeks and I certainly will be back based solely off of the experience with him. I appreciate customer service that makes an unfamiliar process easy.

I was dropping my car off for an appt the next day when Mark told me he could take care of the issue right then and there before closing. I was only waiting 15 min instead of the full next day with use of a loaner car. Great fast service that i really appreciated!!

I like the drive right in aspect-my service rep, Ilyana, was very outgoing and friendly. She apologized that it might be a little longer for my oil change. I understand it must be difficult to keep to an exact schedule.She’s very good at eye contact and making one feel welcome-which is not always easy in a busy work scene. I had my coffee, read the paper and enjoyed our chit chat….like I mattered. Thank you! Sue Hoke

Service was excellent. Customer service on the phone was able to set up a same day appointment. The service rep Mark at the dealer was friendly, knowledgeable, and helpful. Problem was resolved quickly. Everything expected from a luxury car dealer.

Ron wood was extremely helpful throughout the process of my car purchase. He was courteous and knowledgeable.

Excellent experience, comfortable waiting room with free WiFi and coffee. Been going for 3 years and never had a bad experience.

Mark was easily the best rep I’ve ever worked with. He checked over my repair history to make sure I wasn’t requesting work that was just done. He saved me a lot of money. And when I got my car it was clean and drove like it was new.Lehigh Valley Acura was a clean, professional and warm. They made it easy, the price was fair and the experience excellent. Couldn’t be happier.

This was only my second service appointment and it was better than the first. I worked with Eric who was more than accommodating and kind. He wasted no time walking out to my car, getting the keys, covering all the details and set me up with everything they have to offer while I waited. He updated me throughout the entire service and got me on my way. It was such a great experience. Thank you Eric!

They do a good job and keep you informed. They could do a better job with the car wash.

The experience was completely satisfactory. Mark thoroughly explained what was to be done, had my loaner vehicle ready and waiting, and kept me informed throughout the day on the progress of the work.

I was very pleased with my inspection service on my new MDX. I have bought three MDXs from Lehigh Valley Acura and have never had any trouble with service. Mark did an excellent job.

Service was excellent. Bronson kept me up to date on the status and explained the work done.

The service team at Lehigh Valley Acura truly went above and beyond to make my experience remarkable. My car had barely exceeded the manufacturers warranty and the service team negotiated a settlement with Acura Corporate which resulted in a tremendous savings to me. While I was waiting for parts and the warranty work to be completed Mark and Bronson set me up with a clean, new and fashionable loaner vehicle. Proud to be a repeat customer of Lehigh Valley Acura! Thank you all. Well done.

Mark in service was fantastic. He kept me informed the whole time. Did not push extra services on me just offered and recommended. I would recommend anyone to see Mark at Lehigh Valley Acura.

Quick and friendly service for my first oil change and service on our RDX yesterday at Lehigh Valley Acura. I was told the service would take between 1 and 1.5 hours. Within 1 hour, everything was done. Thanks for the efficient service provided.

I bought my first Acura in August last year in Lehigh Valley Acura, it was nice and easy and last Friday I did my first oil change. Special thanks for Mark from service. I don’t want make a long statements everything was excellent, I should underline that.

Had a great experience at Lehigh Valley Acura. Friendly staff was very helpful and supportive.

I continue to have great experiences working with the service department at Lehigh Valley Acura. Over the weekend Ilayne assisted me. She was professional, supportive, courteous & helpful.

This place seems to get good reviews for sales so not sure if my experience was the exception but I contacted the dealer about a 2022 MDX through their website that they indicated was on site. I received a text message which I responded to as well as called twice and left a voice message with no response. A day later, I received another text message which asked if I was still interested and responded again, left a message and still received no response. It was almost like they wont bother unless you go to the dealer in person. For comparison, I had 2 other dealers who contacted me immediately, willing to discuss over the phone, followed up multiple times to negotiate on my trade and I ended up purchasing a 2022 MDX Advance at another dealer who actually seemed interested in my business.

I had an appointment for standard service. I was greeted as soon as I entered and my car was immediately taken into the garage. Overall, it was an excellent service experience! The Service Manager went above and beyond to ensure that I was satisfied!

On Friday May 21, 2021 went to Lehigh Valley Acura to replace a lost key fob. Everyone I dealt with was very helpful, the parts department had the item and service associate Mark fit me in to have the key fob activated. Great service, exceptional folks. Thank you.Joe Flanley

My sales person, Drew, was so patient, knowledgeable, and non pushy. He made purchasing the car enjoyable.

Mark was a great service advisor and got me in and out quickly and finished the problem with my car quickly and safely.

Brought my car in for a recall. Eric was a pleasure to deal with. Also, had my inspection done while they had the car. Everything went smoothly. GREAT JOB Eric!!!

Excellent communication. Work completed on time and intermediate updates were provided. Thank you!

Friendly, professional service where the team is respectful of their customers time & vehicle. Vinart Acura for the win.

I always receive excellent service at Lehigh Valley Acura, this time from their very helpful service manager Mark Deery. Even though it is pricier to maintain our 2 Acura vehicles there, they always do what they can to find coupons and discounts for us. Every little bit helps! And we can rest assured that the work was done properly, not retrofitted with odd aftermarket parts that never quite work the way they should.

Than you Acura for making it so easy and pleasant to service a car. I keep getting Acura’s because of the service.

Mark was a great help and very knowledgeable and friendly. He answered all my questions and concerns

Excellent detailing on my car today. Couldn’t ask for more!

We have been buying or leasing Acuras at this dealership since 1990. My wife and I are always pleased with the service we receive. Just started working with Mark Deery. Very professional, personable, knowledgeable, and thorough.

Thank you Lehigh Valley Acura very much. Ron was very precise and patient helping me to find the MDX that fit my family’s needs. I’ll definitely pass the recommendation to others to stop there.

Offered to inspect vehicle within the 90 day window. Which it was only in for an oil change. This saved me a trip and a LYFT ride back and forth. Bought the MDX new in Janurary. Got a great deal. Mark Deery was friendly and helpful. Was offered a loaner but there were none available for more than a week out. They arranged a ride to my place of business via LYFT.

The absolute best service anyone can ask for when theyre as picky as I am with my vehicles! Mark is great and so are the technicians that work on my TLX! I wouldnt take my service elsewhere! I highly recommend Mark and his team!!

My wife and I are the proud new owners of a 2020 RDX. We are so grateful for the incredible and knowledgeable salesman we worked with- NICK MARTIN. He really made our experience enjoyable and answered each and every one of our questions. At Lehigh Valley Acura they had the exact model vehicle we requested and have fine tuned it to our exact specifications. We look forward to coming back to Acura for many years to come with the guarantee of great service and excellent customer care. Thank you!

Mark Deery handled my service with great professionalism. I appreciate how well the service went and the loaner car was helpful. The new mirror is great.

They are awesome 😎 great customer service and always professional and happy.

Mark Deery is an excellent service advisor! My only reason for not rating 5* is that they did not have loaner cars when the service for my vehicle went longer than anticipated…

I am comfortable with service at Lehigh Valley Acura … whether I wait or get a loaner. Eric was professional, polite and informative.

Always a pleasure dealing with the Service Department at LehighValley Acura. My car just went in for a fuel pump recall and used the valet service. Had my car back same day, cleaned and shiny. Thanks for always taking great care of my MDX!!

Service dept is very well manned and courteous. If they can complete the task a little quicker, I would certainly give them a 5 star.The manager Bronston and the service agent Eric were both personable and I recommend this dealership for all service.

Great service. Very professional and timely.

As always over the years the Acura staff provides great customer service!

Great service. Very happy!

I am always impressed by the care and service of the Lehigh Valley Acura service department. They have made me comfortable with the responsible way they conduct business during these covid times.

They did a really nice job quickly. Really good work.

Mark was knowledgeable and courteous. I appreciate the quick service and free car wash!

Clean friendly atmosphere professional. Handling of documents and forms .well educated on vehicles and performance.

Llayne, was very gentile, taking time to explain the issue and recommendations, giving opportunity for question and frequently checking in to update me regarding the status of my repair. Thanks Llayne for being genuine.. You’re one reason I would return to do business @ Lehigh Valley Acura.

I love Lehigh Valley Acura service. They are friendly and thorough! It’s a bit of a drive for me to get there, but it is worth it.

Love the service here at Acura ! :) mark did a great job on communicating with me back and forth everyone was so nice as well great service !

They did not listen to word I said about issues on my 2021 rdx. I believe the reason for our bad service with them was because we did not purchase the vehicle from them and we where out of state.

July 13, 2021. Mark Jungblut, service consultant. Mark called in afternoonto advise of neccessary work to repair my Acura. He went over itemizationand total charges in a professional manner. He was not at the dealership the following day when i picked up my vehicle. Work/repair was done as indicated, however the total repair price was $$ higher than Mark quoted me and of which i approved. Of course, discussions followed. Marks boss suggested we split the difference as a credit on my next servicevisit. ?8/12/2021 Mr. Wright, i feel you may be confused. Mark Jungblut quotedme the TOTAL cost of repairs. I assure you sir, as a semi-retired formerCEO of two seperate businesses, I know what a quote is. You also indicate that I spoke with Bronson Miller your service director. You say we resolved the situation amicably. Well. i can only assume Mr. Millerwas one of the three CS reps sitting out front. Our conversation was frustrating. In fact Mr. Miller said i was being rude. I thought he was missing the point. Mark (who was not there) quoted me a price. Mr.Miller felt that going over the bill, line by line, would prove I was mistakenas to Marks quote, of which I had approved the previous afternoon. So,Mr. Wright, i will close my review by saying it certainly was not about a couple hundred bucks. I noted Marks professionaiism and the repair work was to my satisfaction. Its the principal. If i said that Mark Jungblutquoted me a price. He did. This experience was sadly lacking...thus only 2 stars for Lehigh Valley Acura. BTW...i have purchase a new Acura fromyour dealership years ago.

Great service and great people. I will continue to keep coming back to Lehigh Valley Acura!

Went for axle recall. The swapped out passenger side axle simple because of a little peeling in the coating, nothing major. Now I have one less CV boot to worry about, and, unlike most places, they gave me a FREE alignment. For anyone who doesnt know, any time you do something to your wheels or suspension units, usually you want to realign the car as it can change when working with suspension parts. The car was DIALED in when I left. I was throwing some serious Gs on backroads on the way home.

Service was done on time and everything worked perfectly - Mark does a great job and it is apparent that he goes out of his way to make your repair experience a positive one

Great service, Mark made it happen, worked out some last minute schedule issues. Thanks

Leased a 2022 MDX. The vehicle has been to Lehigh Valley Acura now four times to rectify a problem with the radio. I won’t even mention the brake warning light that comes on or the wireless charger that doesn’t work. They’ve told me there is no solution for the radio; and I feel they are just looking to get rid of me and the problem. Now attempting to deal with Acura North America corporate headquarters but it’s been almost a week and I have not been contacted.Stick with Lexus, they know how to treat and keep customers.

Got a great deal on a new Acura here. I appreciated the straightforward, knowledgeable, and honest salesperson I worked with.

Eric Goodwine was excellent with customer service and I highly recommend you visit him if you need service in your Acura.

Always helpful. Love my 2020 Acura TLX Aspec.

Great experience with a dealer and Sales Agent Ray Ruiz that I trust! The LV Acura team provides a superior customer service experience. I would highly recommend.

Great service, my 2020 rdx was taken care of well, prompt and courteous service, had an odd smell in my car

CPO BUYERS BEWARE(Certified Pre-Owned)The sales process was great and quite easy. Probably helped that I paid cash for my pre-certified RDX.Service side? NOT SO MUCH!I barely had the car two days and had to call roadside assistance for a dead battery. About two weeks after, I started having trouble with the transmission. I immediately brought it in for service and was told that they couldn’t replicate the problem and that it may just be that because the battery was new it was learning my driving.In May, I started experiencing the same transmission problems and immediately brought it to Acura. I wanted a tech to drive with me but nobody was available. Was told that it’s possibly the transmission fluid. Made an appointment to bring it in and was informed a switch was changed but it was due for a transmission fluid flush at 57k. I purchased the car with 50k and NO monetary discount consideration was given towards the fact that I only put 20% of the 30k mileage requirement for the flush.In addition, I was quoted that the preliminary service (oil, filters, etc) was $195!!! Upon learning this, I decided to take my vehicle elsewhere after just the oil change and tire rotation because that was included with the purchase price.Very disappointed in the fact that none of this was done prior to my vehicle purchase. One would expect that, when spending over $27,000 cash, you’re getting a vehicle that is fully serviced ahead of time.Also, upon waxing the vehicle for the first time in April, we noticed that there was a section between the roof and tailgate that was completely missing paint. I informed sales of this and service looked at it last week. I am still awaiting a response as to whether or not they will fix it. I was informed that there is the potential that Acura will not cover it even though they are referring to it as a paint defect.Shame on me! I had an awful experience last September with Vinart Collision Center. We had a vehicle in to be repaired and the insurance company then decided to total it. I was told to come in and remove our personal effects from the car. Upon arriving, waited quite a bit of time while they tried to locate the car. Come to find out that they allowed it to go to the scrap yard with all of our belongings in it.Had I realized when I purchased my vehicle that this Acura dealer was part of the Vinart family, I would’ve gone somewhere else.End of rant!ANDREW - please provide contact information.I’m addition, I asked for service records on my vehicle which I have yet to receive. I would like to review as the independent mechanic who changed my trans fluid yesterday advised there may be other overdue service!

SUV was in for service, given a clean, beautiful loaner. They were fast, thorough and transparent.Highly recommend Lehigh Valley Acura.

Timely work, great people and customer environment

Mark is the best!!! He’s compassionate and actually works for his clients. Thank you Mark for always going the extra mile 😊

Mark made everything fast and easy and was very accommodating.

I had an exceptional car buying experience. Kay was very intuitive and she had the perfect touch. She went above and beyond. I from Michigan and its was worth the travel.

Great communication. Willing to help and adjust to your schedule and theirs. They fixed everything I needed plus more

Are sales guy was drew, very nice guy. Made the whole time there very comfortable and quick. Had a good experience here.

Always attentive and amazing service! That’s why we’re an Acura family!!

Excellent service as always. I have been going to this dealer for 15 years.

Extremely happy with the service everybody is a true professional

Bill Cossman who was my salesman was great from start to finish. He went well beyond in explaining the features when I picked up the vehicle. I didnt need it but was great to see the enthusiasm that a salesman had for the product. Maybe it was because it was a new model however, you cant fake enthusiasm. Eoin whos the sales manager there was also instrumental in getting the deal done. Im sure that if he didnt email me, I was already on the phone with going to another brand altogether so great save from that perspective. There are some things that i would change with how the transparency of the transaction, specifically around the pre-approval process with Acura Finance and the communication lines with their dealership network as well as a last minute accessory addition that I didnt ask for. Theres some things that I think are driven not necessarily by the dealership but possibly the brand and the financial arm itself. Repetitive experiences with the same brand across multiple dealerships tell me that its something thats coming from up top possibly and not necessarily the dealership. Without any insight into that unfortunately, my perception is around the dealership. The last thing that bothered me was the insistence of reviewing ancillary products that I said up front that I didnt want or need. Typically, when you say you dont want them, we move on but it was a small portion of the overall experience. Take nothing away from Bills overall great job as he didnt insist on it, someone else did during the final paperwork while we were going thru it.The overall experience with the dealership including the recent visit to the service department was good. I was highly skeptical at first but Im glad that I decided to schedule the service visit anyway. The service department with the way things are with COVID right now did a great job in fulfilling my appointment. I was there on time, they took my car in on time and I was in and out in 2 hours. The service manager was helpful and extremely helpful. the waiting area was great and it allowed me to work undisturbed with a little office nook that gave me the privacy and quiet that I needed to do my work and attend meetings while I was waiting for the vehicle.The biggest question is whether I would go back. I think I am leaning towards more of going back or maybe even referring one of the family to Bill and the dealership. I would say that if someone is on the fence to give them a shot. I think overall, there are quirks and what not to every dealership but the quirks shouldnt outweigh the people that work for a dealership or brand and I think Bill and the team at LVA deserve a look.

Great service, excellent people to work with.

Eric Goodwine (service advisor), is courteous, proficient, and professional. Eric is an asset to Vinart, and could be “tapped “ for his integrity and transparency in dealing with clientele. My service experience followed a less than pleasant experience with Acura Roadside Assistance. Eric actually placed me at ease.

Eric was great to work with very professional and accommodating.

Easy to work with, flexible and take good care of you.

I took my Acura in for a recall and for inspections. Mark took care of me and had my car serviced in a timely manor.

If I could give negative stars, I would. I took my car for diagnostics and dealt with Tom. I told him that I was going to be going to work, and that he needed to contact the other phone number on my account when my car was ready. About an hour later I got a call from the dealership, and I had to step out of work to take it. They were just calling to let me know that the noise in my car that I was hearing was nothing at all, just a few leaves that pressed up against something and it was rattling. Tom then proceeded to list off over $600 worth of services that “I needed done”. After politely declining, I asked for my total. It was around $40. Fast forward about 2 hours and I get a call from the dealership, yet again. After answering, I asked them to please stop calling my number and to get ahold of the other contact on my account. Tom apologized, and then let me know that my car was done, and my total was about $600. He blatantly disregarded what I had told him earlier, about both not calling me and not servicing anything on my car. When confronted, Tom proceeded call me a liar and tell me that I was wrong and that I gave him the okay to do it. He was extremely obnoxious and rude. I’m very disappointed with my experience, and I will never be returning to Lehigh Valley Hyundai.*UPDATED*After dealing with Gary Lee directly, the issues have been resolved. He was very accommodating and understanding.

Fast, friendly and very professional. While my vechile was being serviced I enjoyed a cup of tea. The process was not rushed and all staff members were very cuteous.

Always get good service at this dealership

Fast service and helpful staff.