Liars and thieves. Stay away! Give your money to someone else.I am a locksmith and went there today for a car key job. Two different people lied to my face and said the car in question was towed away. Made me drive to an address and waste time/gas. Then lied to my customer saying they never told me that. I go to impound lots regularly and there is never a problem. We are licensed and bonded. The problem here is the customer called us cause we were cheaper than sugar ridges personal locksmith. So in turn my customer had to pay them an extra 85 dollars cause she was forced to remove the vehicle from the lot without a car key so I could make her a car key.
My tire was literally coming off my car and I thought it was gonna automatically need towed but Brian made it so that I could make it home safe where I can fix it myself and saved me a few bucks. I unfortunately had to make him wait with me to be paid but he was super patient and understanding and I was just extremely appreciative! Very professional and polite ! (The photo was taken after he lifted the car up… my tire just fell over…)
They were open on Sunday, they were quick to respond and the tow truck driver was very friendly.
Keys locked in truck with engine running 🤦♂️...Professional, well spoken employee got me in quickly and they didnt gouge me on price.Needed them again, Motorcycle had a flat. Once again professional knowledgeable staff. Great service and reasonably priced.
Driver was professional and polite. They showed up in the time they said they would and got the job done. Fair price and a good job. Definitely recommend them.
Very helpful and respectful... to sum it up in a few words: great customer service... thanks guys & ladies....
These guys are great. Got us off the highway in record time. Thanks also to the Elyria Police for their help!
When I called you and Mary sueand Chris answered and then I heard a woman in the background her name was Mary Sue she was very rude she made me feel like I was trying to stealmy own car off of the freeway
I cant say enough! Last week on 1 of the coldest evenings a friend locked her keys in her car. Sugar Ridge Inc Towing was there in 15 minutes. GREAT RESPONSE! GREAT SERVICE! VERY AFFORDABLE FOR SELF PAY!!!
I locked myself out of my car and my 2 month old was inside! As I cried, they got the car unlocked and baby was OK!They were so nice not to charge me and Ill not forget the kindness. They fixed my horrible day!
Very courteous very helpful nice Would highly recommend this Business to anyone And they are very reasonable
Thanks to leon and bugs I think was his name for helping fixing our tire much appreciated. Very nice and friendly drivers.
Was in a jam. Called 10 different tow companies. Most wont tow a motorcycle and the ones that did wanted 275 or more just to come out. Called Sugar Ridge and they came out in less than 20 minutes and charged a fraction of what others wanted. Would definitely recommend.
Dustin, John the mechanic, and Matt,A big thank you for coming to me and my son,s rescue and fixing the flat tire on my Kia Sportage, I greatly appreciate it 😊 thank you again!!!!!
Great, fast service. Instead of towing my truck they fixed it on the side of the road. Alex was great!!
Had the pleasure of dropping off a couple vehicles for them. Very professional and a pleasure to deal with. Gladly do business with them!
Great workers who go out of there way to help you
We had Sugar Ridge come out to tow away a wrecked trailer and transfer our load. They were quick to response and were very effective in getting the job done. Many wrecker companies take advantage of some situations and charge unreasonable rates for there services where Sugar ridge was very fare with pricing. We look forward to working with them in the future.
They was rude with me and gave dirty looks to me and had attiudes with people in there. I came there to get a customer car out of the inpound lot not once but twice to go for to different cars and also to get. My daughter car and the driver that came when i was already on the scene with my tow truck had attiudes to and saying you cant take it when if you know the law any tow company or tow truck can take a car as long as there in 20 min if blocking road way or 40 min if it aint. I know the state of ohio law look it up.
Im a tow truck opperator at a different company. Great people. Good equipment.
They were the only ones who post their hours correctly. They answered the phone. They took my information. Gave me an approximate arrival time. They showed up. The young man was very polite, very honest and very considerate. I was no longer stranded in the middle of the night with almost 2 hours to get home. I cant thank them enough. I wont hesitate to call them if I need help when Im in the area again. They will be the first call I make.
Very professional and courteous, direct and wasted no time to provide a service for my needs. Highly recommended to all my associates.
They are crooks if u wreck ur car they wont let u get it out with ur trailer or let other tow companies on there property i called elyria towing and Vaughns towing and both of them said sugar ridge will not let them on there property I think thats not rite they should get charged with theft of motor vehicle
They messed up the whole front of my car
Guy helped me this morning police was set to tow from snow ban.. instead he helped get me out of a mound 😒 and saved me a ticket and towing fees 🙃 really am greatful...
They came very fast. We’re very professional
CODY WAS MY FLAT BED DRIVER HE SAVED ME ON SIDE OF RT.57 AND RT.245 HE DID A GREAT JOB WITH MY RATROD AND WAS VERY CAREFUL WITH IT THANKS CODY
The workers were all very friendly and nice! They had no problems with us waiting for a Tow Truck to come. The problem I did have is this company charged me 246.00 to get her out! The tow was 2 miles away (3 miles at most) and they charged me 85.00 for the tow! I literally went outside and cried I couldnt believe it. I used a different towing company to take my van to be fixed.
My car had gotten towed in February and after calling repetitively I got the same answer that my car was not in their possession. Come to find out my vehicle WAS there and they had no record until it has already been crushed! I am furious! The woman told me the date it was towed to this lot and the day it was demolished! Terrible people! Terrible service!! This is by far the worst service I have ever had!!
Accidentally locked my keys in my car at store. They answered promptly. Were extremely friendly, professional, and quick!!
Do not use this tow place period! They victimize you just to do it. My car got totaled and my children’ clothes were stuck in the trunk from the laundry mat. The police had it towed so we could figure out how to get my stuff out of the trunk and the rest out of the car. Sugar Ridge refused to get my stuff. The black lady said it no longer belongs to me it belongs to Lorain police now. Even with the release from the police the lady will not allow me to get important stuff out of my car. Word of advice, tow your car to your house, or to another tow place. Don’t let them victimize you twice!!
They helped our daughter get her car started so she could get to the repair shop.
We set up an appointment 4 them 2 tow r car they never showed up n when we called 2 find out when they were coming the ignorant tow guy said he didnt no about the appointment n said hed call back n let us no when he could come n he NEVER called back. If I could Id give them negative 5 stars how unprofessional n just plain ignorant. Its sad customers DONT matter anymore!! And also they arent licensed to be a tow company the BBB should shut them down!!!
They broke my window to tow my car. I just put a new driver side axle and a driver side control arm. I ended up selling my car to them and only got 25.00 for the title. It broke down at wendys on 57 and Griswold rd. The girl there said i could leave it up to 2 weeks. Wendys waited 3 days before they towed. I have seen other cars sit there for 2 months and they did not tow theirs.
Not a very good experience my car was not impoundedthere was no release from the police department for my car and they still charged me impound prices paying $400 total for 3 daysand they did not deliver my car the day I paid they did not deliver it until 5the next day and did not offer me any money back it was a terrible experience it is an awful tow truck company also brought my car home with a flat on the front tire in my tires are brand newit would have been nice to have been offered some kind of reimbursement for waiting two days for my car if my car would have sat there I would have had to paybut because it was their choice I have to wait for my car for 2 days
Female tow truck driver very friendly and made a bad situation into a brighter day! And she said she was fairly new but in my opinion definitely knew her stuff, very impressive 😊
I wish I could rate zero. Went in wondering how a place could have such a low rating. Now, after two hours of trying to resolve a situation (to see my own car) I understand. Staff was uneducated, unhelpful, and egregiously disrespectful. On top of the shockingly poor staff, the waiting room is close to unbearable, dirty floors, moldy food on unsanitary surfaces. Really unfortunate experience.
Seems to be the peoples attitudes that have changed for the worse maybe its because theyre up for sale or going out of business?
Real nice polite people and help to their fullest.
AMAZING 10/10
Right on time and courteous
Fast and friendly service was great
They are unorganized, usually rude ladies, takes over an hour and a half
Apparently they crushed /recycled my Jeep Grand Cherokee Limited and my trailer so know Im being screwed again by Nationwide Insurance Jenifur Godfrey, Andrew Brook.....no vehicle to look at cause they dropped the ball by not going to see the vehicle after the vehicle insured by them totalled my property
Fast lockout service.
If you have an arm and a leg to give they’ll take it.
Called to get my family members truck out Jeff who answered the home hung up twice ! He clearly don’t know how to talk to people !
Came to my rescue when my car broke down and was very professional. Would use again.
Very friendly people out there
Good people, great business
Ed was very helpful and accommodating. Will use again!
No complaints!
This place is so difficult to deal with
Reliable