I was greeted immediately by a sales rep Michael, even though I just came in for a case he was able to help me decide on the perfect one. Told him I didn’t like how the clear cases turned yellow and he gave me some selections in black. Great customer service

Visited the AT&T store at Latina and was pleasantly surprised to be greeted right away and helped. Anthony was super knowledgeable and gave me several different options for me to consider for a new phone line and upgrade. He made the process seamless and easy to work with. He explained everything to me, and made me feel confident that I was making the right purchases. Anthony was extremely professional and wasn’t just trying to push a sale on me. I appreciate his patience while I might have taken long, he was extremely speedy with getting me everything I needed. I highly recommend AT&T and Anthony!

Great customer service! Great location too! Walked in there after a nice tasty lunch at Romano’s Macaroni Grill, ya know, to burn off all those nasty carbs. I was originally looking to wet my whiskers at the Cold Stone Creamery™️, but I’ve been hearing my daughter talk a lot about the new iPhone and decided to see what all the hooplah was about. The staff was very knowledgeable, however the phone was still a little too fancy for my liking. They were understanding of that though, and didn’t try to pressure me into buying something like those hooligans over at the Verizon store did. I’m thankful for that. Definitely recommend this store for your electronic needs!

I was upgrading my phone to a new one I bought online. They were really helpful and even changed my plan to a cheaper one with more services. They were very professional and helpful.

Michael is wonderful! He went through the whole process, moving old lines to new accounts, open new account for my ant, adding another new line, and upgrading two new phones for my ant and uncle. Everything, he did it professionally and satisfactorily pleased us.Michael even helped put in the screen protectors and the cases for us.We really appreciate and were amazed of his professional service.We recommend Michael to anyone who need to stop by this ATT store in Elk Grove.Thank you so much Michael!

Xavier has very good customer service and deserves a raise. He’s very polite and knows what he’s selling.

Came in store on 10/1/21 and Diego was Very helpful! He set me up with my Direct Tv stream and i LOVE it.

Today, this Sunday in July,During my visit to AT&T, Michelle provided valuable information for me to make a decision regarding my existing accounts with AT&T.I was able to lower my monthly payments, purchase a new cell phone and accessories. My family and I was extremely impressed with the service and leadership rendered my Michelle.Michelle is an excellent manager at the AT&T store in Elk Grove. If you like supreme service, visit the AT&T store in Elk Grove, CA and ask for Manager Michelle.Sincerely,Rene

Came in to the store because my wife and I had An issue with our bill. Anthony S. was awesome! He went over in detail what we were being billed for and educated us on everything. Anthony showed great patience with us, since we aren’t savvy at these kinds of things. Anthony is definitely someone to trust and I will always go to him!

Diego was awesome . He got me set up with my new phone fast and helped me save on my plan.

I came in yesterday morning right when they opened. I was immediately greeted by Noe. He was friendly and put my name down and asked what I was coming in for. I only waited for about 5 minutes and started to work with Joel. I came in to open my own plan since my ex dropped me from his. Joel was friendly and helpful and got me a great plan on a new number and new iwatch. Noe came by to check on us too to see that things were going well. And after we were done we were having trouble with my Apple Pay and Sergio came and assisted. Basically, you can tell this store works as a team! Great costumer service! Thanks guys!

We made an appointment and walked in ahead of time, but the person checking us in incorrectly put us in the system as a walk-in so we waited and waited and waited. Finally we went to leave, but l happened to stop to talk to Michelle about our experience. She helped us immediately and provided the absolute BEST mobile phone customer service I have experienced in 20 years. She is amazing!! Five stars, highly recommend.

We have a good experience today. Neil is super patience and help full. Hes knowledgeable and will get you what you need. Highly recommended

Went in this past weekend and had received excellent customer service from Joshua from the Elk Grove AT&T store, he was able to satisfy my needs! Definitely recommend him if you go to the AT&T on Laguna!

Neil was awesome! So knowledgeable. And so patient. We had three generations in the store to work through all our services and products. It was a wonderful experience. Thank you Neil!

Isabelle and manger Dafne were the best. Super helpful !!!

Michelle was the most helpful I’ve ever had at an AT&T store yet! I’ve been a customer since I’ve had a phone and she answered all my question. Let me know how to get the best deals and showed me options for the future if I chose. All while being able to connect personally and have good conversations!!❤️ I’ll be asking for Michelle from now on!!(:

The representative at our local AT&T store Jorge Loredo was super helpful and knowledgeable. His level of professionalism was outstanding he was very patient and thorough in showing us the different phones and their capabilities when selecting our sons first phone.

Ruben and OB are the best they both worked to help me lower my bill and plus I added a new line and two watches and my bill was still lower then what I expected. Thanks so much guys!

Michael from Laguna is very helpful and very knowledgeable.. He deserve to be paid Double or even Triple rate ..he goes above and beyond with his duties!! Thankful for his help!

Michael was super helpful! Helped my husband and I really fast today! Was super patient with us!

Michael was super helpful and friendly! Helped us save money as well as made our visit quick! Super funny and easy to work with !

Neil was very knowledgeable and kind . Took a lot of his time to explain and help me with setting up my new phone . Excellent customer service . Thank you Neil for everything. I highly recommend to go see Neil for all your AT&T needs .

Neil was excellent, very patient . He took his time to explain everything to me. Neil was awesome. Thank you Neil for your time and patience.

Jenny was awesome. Extremely knowledgeable and very helpful. I would give her 10 stars if I could. Very pleased with her service and I would highly recommend to everyone.

Sergio and OB are AMAZING!! Ive never had a customer experience likeI just had in this store. If anyone needs help I would just make an appointment with these two. Theres no other people I want helping me but them two. Im staying with AT&T FOREVER just because of those two nice gentlemen.

I just bought a phone today from Michael and he did such an amazing job. He made the process very easy and efficient. Definitely recommend him whenever you need to buy anything from the ATT Elk Grove store!

Kubra was very helpful and answered all our questions and needs. The managers (two of them) came over to check to make sure everything went well. Awesome customer services! Thank you.

Jamy and Josh were so helpful. Definitely had great experience shopping for my new phone and so glad that I got a great deal on the data plan and Internet. Thank you!! Great services and highly recommended!

My customer rep was Michael G had me in and out within 30 min helpful and fast best AT & T store I’ve been to so far.

Neil was great. Worked really hard for us. Great salesman for the company. Came in for one phone left with three and 2 watches.

Michael was absolutely 💯 fantastic! His customer service is to be commendable. He was good company and made our visit stress free! Way to go Michael!

Michael provided me with excellent customer service. He was so patient and helpful. Thank you for making my day Michael!

Jorge was overall amazing! He was patient, kind, and extremely helpful. He did everything in his power to make sure my husband and I got a great deal on our service and devices. I cant express how grateful we are for his hard work. Thank you for everything Jorge!

Josh was so helpful today, he convinced me to get the 12 max, Apple Watch and nice accessories to go with my purchases. He is really knowledgeable, if you’re at AT&T Laguna; ask for Josh!

I have had a wonderful experience each time I come in. I always deal with the same employee, Anthony S. He is knowledgeable and takes care of our needs. We will continue to see him each time we need anything taken care of. Ask for Anthony S!!!!

I had been having trouble with no service on my iPad that I had just upgraded. Neil was more helpful than the technical support and customer service representative on the 800 #. He fixed my issue. Thank you Neil

Michael did a great job for me today. Prompt professional and very cool!

Micheal was amazing! Got us great deals and super awesome customer service! Go see him!

Went in to purchase a new iPhone and Neil was awesome! Great customer service and the whole process was a breeze.

Xavier provide the most Excellent service this afternoon.Superb salesman.

Upgraded To New Phones & Had Issues Due To Not Having Knowledge Of New Device. We Were Helped By Tenisha, Which Was A Great Experience. Totally Professional, Well Versed In Product, & AT&T Technology In Completing Task For Setting Up New Phones! Highly Recommend Utilizing This Store, Specifically Interacting With Tenisha.

Jacob was such a great help. I was assisted fairly quickly and my problem was fixed with no issues whatsoever. I live pretty far and i prefer coming to this location because of the great employees

Elizabeth Reyes was absolutely incredible. She was so amazing I actually waited over an hour and 20 minutes just to see her because her customer service is impeccable!! I was so impressed with her attention to detail and she walked me through everything. I left feeling comfortable and taken care of. Any one to get her help at the store is lucky!! She’s awesome!

Isabelle - SOOO Amazing, helpful and very Professional !! Glad she helped me today.

I was in there to purchase a Phone, it was the longest time Ive every spent 2 1/2 hrs, wow Ive purchase cars faster

The store and the humans I came into contact have been great with what they are allowed to do. Yet my problem was never solved . The method in which att uses to speak with or contact a human is terrible. The service up until 48 hours ago was decent I am a new customer as of February 2021.

Thank you to Micheal and dominque!! You guys helped me out to the max!! . Appreciate you two!!. Excellent service was given and excellent experience was met at this store .Thank you 😊

Neil was absolutely amazing! Customer service and his patience was top notch and would recommend everyone come see him!!!

A fast and fantastic experience upgrading my phone! Michelle was amazing and very informative 😊

My visit here today was assanine and a waste of my time, and energy. I came in to add a line to an existing account. I was helped by Dafne and her badge said she was a manager but throughout the entire service she kept leaving to go ask or speak to a manager and to get help.She made some offhanded comment about why were married and not on the same plan, which I shouldnt have to explain myself to her, but then felt the need too. Then, my husband and I are talking about a work matter and she interrupted asking us how we met? I wanna hear where, how, downtown Sac? Again, an odd comment and I responded with its a long story, and she responded with I wanna hear!Then... she proceeds to tell my husband he has a $301 bill that has to be paid, before we go any further, to which he explains, hes on autopay. So she leaves to speak to a manager. She comes back saying, we took care of it, and dont worry about it, its gone. Wait. What? I asked her and she couldnt explain what it was, why it was there, but they removed the charge.Then she asks me if I want a Note 21, which I already knew isnt a phone, and she had to look it up to correct herself. I could go on and on, but in short, I left without a phone, and wasted 2 and a half hours of my time, and my husband and I had other meetings to get to, which we had to cancel. Can you imagine my frustration. I dont want to waste anymore time explaining the rest of this story but you get the picture.Ill be stopping in on a different day and time to check my plan and speak to someone who knows what there doing and talking about.

The representative left some important detail out when I was trying to upgrade a line. Had to call AT&T customer services get it sorted out.

Was there about 30 minutes waiting. Discovered I found my own solution. Several customers that arrived after us left before we did. Only had 3 employees (one was a manager). This was about 9;30am.

Juan was very helpful and attentive and answered all my questions. Usually it’s a hassle dealing with phone issues but he made the experience very pleasant. Will definitely look for him next time i need any help at this location!

Awesome customer service from Josh. He was patient, kind and very helpful. He went above and beyond

Niko helped me return my phone. Made it easy, efficient and he was very pleasant! Thanks Niko! Stellar service!

Kendall was fantastic! He helped me pick out an iPhone 12 and a new pair of airpod pros! Answered my moms questions with absolute precision and gave us the rundown for the deals we wanted. The att store in Elk Grove is fantastic too. The ambience is amazing and the workers are always looking to help out. Thanks again Kendall for helping us out!

If I could rate my experience to zero, I would. I am VERY UPSET and MAD that I wasted so much time trying to fix what Josh, the store manager at Elk Grove, Stockton Blvd. did to me. I came to the store originally to upgrade my phone. Mengo was the original agent Im speaking with was nice explaining everything regarding how to save on new cell phone plans. Then Josh came and basically took over and said I could save more being a nurse. A new ATT line called FirstNet was introduced to me. Josh explained its benefit and the cost for this line is $25 plus the Apple watch on installment plan, plus taxes. Josh said I would then get $25 credit on my regular cell phone bill every month which I will be paying separately. I will just basically be paying $10 installment on the phone plus taxes. Josh gave me 2 SIM cards as well to put on my IPAD and the watch. I did not opened the watch nor did I put the SIM cards on my IPAD and activated any services. I want to see my online bill first. I came home that Sat and really thought hard and decided to go back the next day Sunday (7/25) to cancel FirstNet as this will increase my bill and really dont need the new services and Apple watch. Josh talked to me again and explained that I will lose the savings on my new cell phone plan if I cancel the FirstNet. Josh calculated everything and my 2 bills (Cellphones and FirstNet would be around $245). Its a rough estimate without taxes and my new phone. I totally get it. So I trusted Josh and went home feeling better as it was not a huge price difference from what Im already paying and sounds like a better plan. Well a week later, I got my FirstNet bill for $220. I was shocked! The cell phone bill was not included in that bill. I found out that the FirstNet bill includes 3 lines (1 for watch, cell phone and IPAD). Josh told me 1 line for $25. And ONLY 1 line was disclosed to me. The 2 other phone lines were NOT explained that each would cost 44.99 and 21.50. Josh was very DECEPTIVE! Oh and guess what, when I talked to ATT agent on the phone prior to going back to the store on 7/31, she said that my cell phone services are NOT tied to FirstNet, therefore I will not lose any savings. WOW, Josh just flat out LIED to push services. I WAS LIVID and wanted to cry that I WAS LIED TO AND TAKEN ADVANTAGED OF!!!! I have been an AT&T customer for over a decade and this is what I get from being a loyal customer??? Anyway, after spending another day, almost full day last Sat (7/31), Mengo the original agent finally helped me cancel FirstNet and apologized for what had happened. SO BEWARE BUYERS!!!!! BEWARE of agents like Josh who appears to be helpful but very deceitful. Having said that, the agent Mengo, from the get go before Josh took over was really nice and transparent. He explained that I have 2 weeks to basically change my plan if needed be. Thank God for agents like Mengo. Otherwise, agents like Josh are people that makes this world an ugly place to live. How dare in this pandemic, time of world crisis, for someone like Josh to pull this kind of trickery to anyone.

For anyone thats going to at&t on Laguna, let me tell you Micheal was amazing help !! Definitely took care of us today !! I would definitely recommend him !!

Eric was awesome to work with and is very knowledge and was able to answer all my questions. He provided excellent customer service. I was very happy with my purchase and the service that I received. Thank you.

I experienced great service from the AT&T store in Laguna Store. Xavier and OB are great representative of the AT&T brand.

The person helping me lacked information that was crucial. She was trying to be very helpful though.

I went to this location after my mom died. My plan was to lower my bill of $297 a month by canceling two lines. Joshua said by only having three lines, I would pay about $197 a month. Then Joell came by and said if I did a bundle of four lines and AT&T tv I could lower my bill to $180 a month. Both Joshua and Joell knew my needs of lowering my bills, so I went with the bundle for $180 a month. I have paid $51 a month for AT&T tv and over $200 a month for the phones. I recently called AT&T to complain. I was told that there was no bundle. I could only deal with the phone portion, so we got my phone to about $160 a month and no credits for paying extra. Monica told me that after working for AT&T for 13 years, she suggested to NEVER GO TO THE STORES because they just want to make sales. Then I called AT&T tv. My customer representative said the problem was that I had not received the promotional price. When I asked for a credit the story changed. The only thing she could do was cancel my tv and contract and credit me for one month of $51. I am still in shock that an AT&T representative would take advantage of a grieving daughter and that AT&T would only give a credit if $51! I have spent about $1,000 more than I should have. When my contract is finished I plan to look for a more honest phone company!!!

Neko was super helpful and compassionate regarding my difficult situation. He was so patient with my non-tech savvy knowledge too. Such a nice rep for AT&T

Absolutely amazing service and made sure everything was taken care of. Thank you Ritik for explaining. Your knowledge was definitely above and beyond.

Neko was absolutely charming and a great help. Setting my new phone up was so easy thanks to his help and he hooked me up with some great products. This was honestly one of my best experiences in store!! Thank you Neko for everything!!

I had an appointment on Friday after work the sales associate Elizabeth “Liz” had helped me before so i wanted her assistance again she was amazing great customer services since she was double booked she had her co worker Luke come assistance he did great he told me about certain deals that pertain to me and also the manager Orville he should persistence by checking in on me after he made his rounds around the store. I told them my goal and my plan and they matched that and some. Awesome team work everyone showed. Even though i was the last person to leave they were all patiently waiting and helping me out.

This is the best customer service i have Received!! Very quick and helpful i would Definitely go back for future Purchases!

The salesperson was very nice, no problems there at all. But I came in to get my SIM card changed out and she spent 30 minutes trying to up sell every single item you all sell, along with changing my wireless plan, adding phones, iPads, watches. Its ridiculous really. I know they are working at an hourly rate plus commission, but come on... plus I know either apple or ATT turned off my SIM capability because I have an IPHONE 6- so I would have to buy a $1,000 new phone. Sorry, Im not going to do that. I went and bought a used IPHONE 8.

I initially gave 5 stars… but after getting hit with an unexpected $199.21 bill… I was livid. I sat down with the very kind Retail Sales Consultant, Michelle, for nearly two hours, who provides AMAZING customer service, however, she failed to prepare me for this. Fam, if the deal sounds too good to be true, it is.I got side swiped by allllll these hidden fees. Michelle really hyped up their FirstNet service for first responders…. I went through with it, huge mistake! The services isn’t even impressive, and you get hit with all these fee’s. When you call customer service, after FINALLY getting a live person, they’ll credit you for minor things… and then when you ask to leave, they’ll explain how you’re stuck because you’ll have to pay full price for your devices.They’ll tell you everything you want to hear to get you sucked it… so disappointed.

Tenisha Johnson was excellent! She helped me through a whole mix up and got everything fixed!! Very satisfied!! Super friendly!!

Had an great experience at the store. Ritik and Joshua were very helpful and detailed. The best service at the store.

Ritik was very helpful. Amazing customer service and helped answer all my questions.

Kumbra assisted me. The last time I was in there a guy helped me changed my plan to elite. I thought he completed the process. Just this weekend I tried turning my Hotspot on thats when I realized he didnt complete my plan upgrade. Thank you to Kumbra whom helped me throughout the whole process and made sure I got my discount if any, gave me my price difference and made sure that my plan did upgrade before I walked out that door. Thank you again Kumbra.

Good place clean, need more customer service reps and for the amount of time you go through the process of a new phone or upgrade you might as well buy a new car as well, takes way too long

Great customer service! I got a new line. Michelle made the process fast & very easy! Highly recommend her

I had one of the best experiences today going to the AT&T store. The rep that helped me was Tenisha and she was amazing. Right when I explained what I was looking for she understood and didn’t try and sell me anything I didn’t need. We also talked about our families and how they we so similar and it was just so amazing. I truly thank her for the amazing experience and highly recommend her to everyone.

Fantastic customer service. Joel helped me find the best deal for my plan. He explained everything thoroughly and was incredibly patient while my phone transfered data. A genuine guy and an excellent experience.

Ritik and xavier was really great with adding another line to our account…. helpful and nice…. Thanks for the help… 😍😍😍

Ritik was very quick and precise on his service. Great representative. Loved his energy and customer service.

Ritik and Josuha were extremely nice and knowledgeable. Very helpful would love to always go to them going forward. Great service.

They will lie and add things to your plan with out telling you. The whole time the employees are just tryna scam you and add things to your line to raise their points at work. They added insurance for me even tho I said not to and totally lied about the plan they offered me, and I didn’t find out until they took my money, the employee was Tyrone complete lair and their adding insurance to raise his points, that’s straight stealing monthly with out ur knowledge, I can’t imagine how many people he has done that to, who are old or haven’t noticed and are paying monthly for him adding things with out their knowledge to gain his points at work .

Javier was great with issues we went to store for. Thank you.

Michael was amazing! Great customer service, highly recommended!

Ritik was amazing. Really helpful service. Highly recommended going to him.

Hands down the best customer service I’ve ever received was from Joel. He was very fast, understanding, and nice.

Just had an awesome experience with Michael at Elk Grove, thank you!

Ritik was over-the-top exceptional! He was knowledgeable and friendly. I found and bought what I was looking for. 😊

Xavier did a real well job here. He is always a nice character. I will come back because of him and I don’t even know him.

Quite busy but it was a Saturday. Did have a bit of a wait. Soon as I was helped I was greeted by a friendly staff member and he quickly helped me. Gotmy question answered and got helped with what I needed. Happy with the service. :-)

Ritik was very helpful. Extremely nice and funny. Would go to him again.

Ritik and his trainee Joshua was amazing. Very helpful would go to them again.

I lost my phone today and have to wait long because i have no appointment due to the store busy hour but it’s worth a wait. Teresa and her colleagues did a great job to make sure my problems were solved. I never thought losing a phone can be such a headache. I am leaving the store a satisfied customer. Thank you kindly!

Marquise was extremely helpful! Booked an appointment the day prior. He helped me right away with upgrading my phone. Was extremely friendly and knowledgeable. He assisted in transferring everything because I have NO CLUE how to do anything with my phone and helped me with some new accessories. Marquise was awesome, thank you!

Micheal was great answerd all my questions and earned my business.

Amazing customer service from Orville at this location. Fast efficient genuine service made this the best visit I have had to date at at&t. Will absolutely come back here for great service!

I highly recommend going to AT&T STORE on 9170 W. Stockton BLVD. Elk Grove, CA 95758. I am very pleased with their customer service. They were knowledgeable and friendly. Sales Rep. Luke Justeson is awesome! Thanks for your help.

Neil was very patient pleasant and helpful. .. 💗

We had gotten the attention of joining AT&T by an employee tracking customers down at Walmart . Long story short she sold a dream.. she informed us if we left expensive comcast she could acomadate us plus more for only 85 $ a month sounds good but we couldnt commit to nothing because we had jus paid comcast ealier.. she informed us that no moves would b made until we were ready an we called her or we went to corporate ourselves. We wanted the at&t service but wouldnt b able until June. So she said to us if we atleast are on file with a 5$ payment that we wouldnt miss the promo code .and then we were still hit with the bill of 95 $ PLUS was sent a cable box. She never informed us that once the box gets there we must hook it up cuz that means we called and set all that up.. we didnt. She signed us up n even used a different address so we could b eligible for the internet at&t provides.. WERE NOT ELIGABLE IN THIS AREA.. so longer story shorter we go to the At&T head quarters an explained what happened to us... TANISHA JOHNSON helped us through this whole mix up and I walked outta there happy. She was very supportive an helpful i never felt more comfortable she got down to brass taxes of this ordeal n explained thoroughly what we will have and what my bill would be. So THANK YOU to Tanisha Johnson for getting us out of this dilemma we found ourselves in we gon be back for some phones .. thank you 😊

Michael provided excellent and efficient service...thank you!