I have rented here several times but for the life of me I cant understand why, because every single time I have nothing but problems occur. From renting me a car with expired tags all the way to showing up to pick up my car and them not having a single car to even rent... DO NOT USE THIS LOCATION YOU WILL REGRET IT.

These guys helped me out today with a rental I picked up in Michigan. The car was pulling hard to the right. These guys got it fixed in an afternoon.

I rented a van to take a vacation to Florida to save the miles on my new vehicle but when I arrived to pick the van up they had none but gave me a Expedition at no extra charge. I would recommend Enterprise Rental to anyone needing a rental and I will definitely use them again if needed! Cindy

This has to be the most horrible experience with a rental agency ever. First time using the airport rental. It’s one thing after another! I will never ever use this place again. Horrible!

Wish I could give it zero stars!!! Im in Kentucky for work until next month and they wouldnt rent me a vehicle because my card was a debit card and my license is from another state.. but when the vehicle was reserved, it was done with the same debit card, that they wouldnt take in person??? I was later informed of how that particular manager will slide certain things under the table for certain people.. Ill just take my little 500.00, to the next person. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

Most frustrating experience ever. Made a reservation for my wife online on Friday for 11am. Called back again to confirm, for sure, that we’d have a vehicle and the inventory was available. They reassured me that was the case. A few min later get a call from the actual location saying no inventory and might be able to get something by end of the day. It’s Saturday and I call to make sure we are at least on a waiting list and reservation center said we are but there is a full sized truck available if we’d like that. For any info though we’d have to call branch directly. From there the representative gave me a bad number to call. Call back and get a different one. It also doesn’t work. Call again and someone directly transfers me and I get disconnected 10 minutes in. No direct line to the branch is answerable. All just to find out the price difference between a 4d car and a F150. And of course now they are closing for the weekend. Run away fast!

Every time I rent from the Elizabethtown KY Enterprise location, the customer service is absolutely outstanding. The people really seem to care about taking care of their customers. The Assistant manager Ashley always seems to go over and above making sure I have what I need and makes sure the vehicle is always clean and ready to go when I get there.

I highly recommend the Elizabethtown Enterprise. Everyone is so prompt, professional, and caring. I have used their services several times this year, and they have made the process easy each time.

It was very nice! They picked me up at the body shop. I had to wait a few minutes but it wasnt bad. I miss being able to sit down while I waited. Thanks, Covid. But everything went quickly. Staff was friendly.

Picked up the vehicle, made a stop at the store, drove home and check engine light came on. Local Enterprise store was closed. Called Enterprise service. They offered for me to drive vehicle to approved service shop but I didnt have car seat for my grandchild so couldnt leave home. Called Enterprise service back and the second representative scheduled an exchange of the vehicles. The entire process took nearly 4.5 hours before exchange of vehicles was complete. This was due to local Enterprise stores being closed so tow truck had to go to the airport to obtain the exchange vehicle. Recommendation would be for local offices to have managers on call in order to respond and provide faster services.

One feels very lucky to find a car on short notice on a holiday weekend. Thanks guys

I hit a deer with my vehicle and Amanda got me fixed up via my Insurance company for a rental same day. She was so great to deal with and made the process seamless. I’ve rented cars from little towns in South Dakota to Las Vegas, and this best experience! Highly recommend Amanda

They increased their prices and the down payment jumped from 200 to 300 per rental. When I got there, the SUV I was renting wasn’t ready. They took it and washed it and half cleaned it out. He had to end up taking it again to be cleaned but when I did finally get the vehicle it still had dog hair in it and the cup holders wasn’t clean. To make matters worse, the oil light came on while I was out of town.

Car was ready ahead of schedule. Very easy outdoor check in. Helpful nice employees.

The reps were great to work with and very customer focused making sure the vehicle I was getting would suit my needs while mine was in the shop. They were very understanding as my insurance company kept delaying the repairs and kept extending my contract with no issues.

We were upgraded from a standard car to an SUV, Dodge Journey, it still got 25 MPG on our drive to Atlanta. The car was comfortable, didnt stink and only had about 5,500 miles on it when we left out. Our only complaint, and its seemingly minor, was that the interior of the windows were dirty.

I had the best experience at Enterprise Car rental in Elizabethtown.I cannot say enough about the young man Isaac. He was extremely polite and caring to me. My day had not been going well but he listened and helped me feel much better as he rented the car to me. His customer service is outstanding. Thx again

We rented a car and they gave us one that smells like someone smoked 10 packs of cigarettes in it with the windows up. They tried covering up the smell when we picked it up. Very unprofessional.

Picked my rental car, a 2020 Kia Optima at the Elizabethtown, KY location. Very pleased with the excellent greeting and customer service from the agent. The smell of air freshener was over-powering, headache inducing. Went to the grocery store with my wife to get a few items for the family while I was out of town. When we opened the trunk to put our groceries in I was shocked to find someone elses garbage still in the trunk. Nothing gross, but my confidence that the car had been properly cleaned and sanitized dropped drastically. Upon arrival to my destination in Terre Haute, IN I noticed the car was making a grinding sound, like the tailpipe was dragging. Since the location I was working at was in walking distance to my hotel I let the car sit since no Enterprise locations were open on Sunday. On Monday morning I called the Downtown Terre Haute office on Wabash and was told by the agent who answered the phone that they had no cars and she was busy. If I wanted to have the car looked at and repaired I could take the car to any Firestone or Bell Tire location. I made an appointment for 10 AM, dropped the car off and walked back to my hotel, it was 30 degrees and drizzling! I called another Enterprise location on US41, and the agent was much more sympathetic but said he could not get me a replacement until 3:30 or 4:00. The latest I could check out of my hotel was noon. Fortunately the Firestone dealer called and told me it was nothing serious, a piece of plastic underbody skid plate had broken loose and was dragging the ground intermittently and that I could come and pick up the car. So, again I walked to the Firestone location and picked up the car. Had no problems on the way home.

FAILED! I called in a reservation for today and it was at noon. Guess what happen? No, show. And even when I called the number nothing, but busy signal. So, I guess they didnt really any busy from my insurance company.

Good service reps

Do not rent here. I made a reservation, had to take off work to pick up car only to be told they could not rent to us, due to driver license being expired. I informed them there was an executive order from the state allowing 90 day past expiration due to covid-19. They said they was aware of the order, but it was their policy not to follow it. Why are you following the mask order then? I didnt know you could pick and choose what government mandate you follow. We have always rented cars here, but never again. Oh and when I called the area manager about the problem, she never returned my call. See you Enterprise.

Elizabethtown enterprise car rental on Dixie hwy was awesome. Isaac was great and respectful and very efficient. Thanks Isaac for making my experience with yall was great

I am very thankful for the customer service given to me by all of the agents at the Enterprise located in Elizabethtown KY. Having just lost my mother to a fight of cancer I was trying to get my flight and travel plans together as well as get moved into my new apartment and they helped me keep organized for like three or four days I was so thankful . Ashley and CJ you guys rock I truly appreciate you My mother was my backbone and my rock and although I knew the time was coming I was not ready at that time. So between work and trying to get travel dates straight as well as just getting a new place I was in a whirlwind of a head space. I did not have to come to the site daily to extend and I was not able to vacuum out the car and you guys was like no problem and did not charge me for it. Thank you I will keep doing business with this company mainly due to the employees impeccable customer service.

I was very pleased with my rental experience from enterprise. The elizabethtown employees all are very nice an you can tell they work together as a team. They are so polite an explain everything with a smile.. I would recommend I know I will always ho here to rent a vehicle.

The staff were super nice and helpful!

I was amazed to be able to get a car last minute. The employees are very customer service oriented and explained everything perfectly. Will definitely be my go to for car rentals!

Terrible. I tried to rent a car for my birthday they didnt have anything for me to drive. And I made a reservation 2 days before 😒

Super fast service due in part to Covid..much appreciated.

I wouldn’t recommend this place at all.... I have rented from enterprise for years and this was the worst experience ever! Management does not care about the customers ! You could tell she don’t want to talk to me or my mother looking away the whole time and just very rude..... when I did ask if I could speak to a manger she said that’s me and nothing else. So my day was already going to badly and enterprisemad it way worse! I thought you all was here to help!

Very grateful for the fast, friendly, and professional service from the Etown ERAC team! They made the pickup and return process SUPER easy! We will definitely use them again.

Check in to get the car was fast, they had me on the road quick. The car I got was not the greatest.

Great place to rent a car and they have very nice cars as well

The truck that I rented was filthy. I had to air the tires up twice before I checked it back in. My daughter found a rotten banana in the glove box. I wasnt pleased with the vehicle at all but I was in a situation that I needed the truck for the weekend and there was not another truck on the lot.

The associates are always polite and helpful. The rates are great and the cars are amazing. It is a pleasure to use this service on a regular basis

We absolutely loved our rental and our experience with enterprise. Everyone was so nice and polite . We will rent from Enterprise again.

Enterprise has been so amazing! I work for an insurance company and I had customers who needed a rental immediately. They gave us excellent service and I am eternally grateful for Melissa Roberts, Tony Moore, and managers at the Elizabethtown Enterprise- Jess and Alexa! Thank you for taking care of my customers and helping me on such short notice on top of fall break! You guys rock! Give them all a raise!!!!

Fast and friendly service.

Manager at this location was awesome helped out tremendously. I was having problems with Nashville location. And was about to stop using Enterprise altogether. Manager here turn it around. Fixed at problems and made everything right !

We had to get a rental car because ours was in the shop under warranty, it was a speedy process. Returned the van a few days later, called shortly after returning it and my sun glasses were randomly not in there, obviously the brand was enough to keep them.

I rented an SUV from Enterprise Rental in Lebanon KY. Trisha provided excellent service along with a courtesy call to let me know when the vehicle was ready for pickup.

I normally like this location but my latest rental has put a bad taste in my mouth. They always try to get you to buy the protection and I always say no and they are usually polite about it. But this time the younger male salesman (I don’t recall his name) said so you are just going to take your chances with a $20,000 car and I said yes I never buy the protection. I felt like this was a uncalled for comment. I understand that the protection is how he makes his commission but I am still a customer and this was uncalled for.

Staff was friendly and professional, but kept you waiting outside in the cold until they could get you. Everything else was ok

Wonderful staff. Vehicles are always clean. Will rent a vehicle from this establishment again.

Provided great service and had a free upgrade to one of the cars of my dreams for 3 weeks. Way to go enterprise!

Love this place. Helped us in the spur of the moment! Very friendly.

Great service, polite staff, clean car.. says it all in that statement, great place to rent a car from....

Great company! Never any issues with getting a rental. Staff is always friendly and welcoming. Always in and out and on the road.

Car was really dirty inside and out. Besides that great car.

On 10/4/2019... this Enterprise team restored my faith in humanity after pulling off a near impossible task. After been given the run around by the insurance claims office and numerous attempts by our agent to find us a vehicle, Tony and his wonderful managers Alexa and Jeff found us a vehicle that suited our needs, stayed open late to clean it for us and made sure we were completely satisfied with it before signing any paperwork. I cant say Thank You enough to this team and their dedication to customer satisfaction... I will continue to use Enterprise in the future as my rental company... Thanks for making my bad day a good day once again...P.S... Also thanks to my awesome Agent Corie from State Farm.. I will be contacting her boss on Monday to comment about her great work..

Fast, professional and friendly. car was clean inside and out

Vehicle was not sanitized or serviced. Supposed to be open Sunday but no one is here.

As always, Enterprise did not disappoint us. We were camping in Elizabethtown, Ky. for the Kentucky Derby. We needed a ride to pick up the car. They picked us up when they said they would and we got a nice clean car and the service was professional and friendly. I always choose Enterprise whenever possible. Never disappointed !!Thanks !

Friendly staff,great vehicles to choose from,competitive pricing,no hassle rental contract .

Enterprise staff was superb! They picked me up from home initially when my truck went to the auto-body place. The insurance company (of the OTHER guy) paid for everything. Had the rental vehicle nearly 4 weeks with no problems whatsoever. When I retrieved my truck, I left the rental at the body shop and Enterprise staff came over to pick up. They credited my $50 deposit before I called them to see what I needed to do. Excellent vehicles and customer service was outstanding. VERY PLEASED.

Have always had a pleasant experience dealing with Enterprise. Thanks!

Had a great experience renting from this location! They always provide top notch customer service. Alexa always has a smile on her face and is so helpful!

Was having a ton of trouble on the car we rented in another state. Ended up there. They were super nice and very helpful!

Very friendly and helpful staff, they were willing to pick me up from the car dealer while my car was being worked on for warranty worked. I was at the Enterprise office for no more then 5 minutes and walked out with a great vehicle ( 2018 Ford Fusion) that suited my wife and I until our Vehicle was out of the shop. The Enterprise staff was very professional and quick!

Staff was great. Polite courteous and focus on customer service. They took excellent care of me and my family. The car was clean and ready to go. I highly recommend this group!

Great service I never have to worry about going anywhere else

I have rented from this location several times. The service has always been first class. In the car rental business there are times when the exact car you desire is not available. When that happens, they will work with you to give you the best vehicle for the lowest possible cost.

I love the service and the people who work here. They go out their way to accommodate and explain everything. Best place to rent a car from!

Ive been renting from them for quite some time now. The manner in which they go the extra mile to insure customer satisfaction is to be highly commended. I would definitely recommend their services to those who are seeking rentals.

Not bad place kind of high but the cars are tight so you want a good ride hit up the Enterprise

I have leased vehicles, for business, from the Elizabethtown location for several years. I lease vehicles several times over each year. The managers have always been wonderful (Richard is one of our favorites; I am sorry to hear that he will be at a different location now). The staff-always is helpful. My one disappointment is the use of points. I understand that the points must be used when making a reservation online. However, I reserved a vehicle in advance (I usually make an reservation about one month ahead of time). My reservation was made at the desk, in person, for a very good rate. But, I was unable to put my points towards the upcoming rental. So, I went online, made my reservation and of course, my rate was higher. When I applied the free days, my rate was basically the same as the good rate that I obtained when I made the reservation in person. So in essence, I got the same rate one way or another, but really didnt have any advantage in using my enterprise points. :-/

Did NOT have the vehicle I set the reservation for.

Came and got us when our car broke down, took us back to Enterprise, and had a car ready for us. Very friendly and great service.

Great customer service! I have rented several times--- each time the staff gets even more friendly and helpful! They know my name.They always make a personal call to check on my trip. I also get a call when I return. I once went in the office a day early to rent---(I forgot what day it was)- no problem. The accomodated my request just the same.Cars have always been great- economical to rent.I will always rent from Enterprise.

I reserved a truck for an early pick up, when I arrived they informed me that a truck would not be available for hours, when I inquired about the trucks sitting in the parking lot, she form us those were reserved for someone else, I guess my reservation wasn’t as important as the other customer’s reservations. SMH.

Good service. I recently rented a car and it was clean and in good mechanical shape. The staff were very professional and prompt in taking care of me. If there were one thing I would like to see done differently it would be how you fuel the vehicle when you turn it in. Every rental car place I have ever been to has always required you bring it back full. Not so here. You must guess your way to the level it was when you rented it. Not very convenient for the customer. Other than that, everything else was fine.

Enterprise made the process simple, even picking us up at the local collision repair center. The only negative was that the vehicle smelled of smoke . . . and we werent given an option of an alternate vehicle. However, when I returned the vehicle and discussed it with a staff member, he was more than willing to address the issue and make amends.

I recently hit a deer and did significant damage to my car. The body shop said it would be 2 weeks to repair. Through my insurance and enterprise getting a vehicle equal to my own was no problem. The rental location is even next door to the body shop so super easy! All the staff was friendly and helpful! Couldnt have asked for a better experience.Sonja

Would have given 5 star but was charged $13.25 out of my $50 deposit. When I ask why. They said my insurance only paid 27.99 a day. When I informed them my insurance paid up to $35 a day and they had seen the voucher from the insurance company which I’m sure they deal with on a regular basis I was then told they would take care of it. NOT. Still waiting for my $13.25. Be prepared to be cheated out of your hard earned money for some made up reason.

We love our Elizabethtown Enterprise Team. Great customer service and they provide us with the best rentals with awesome prices. My husband and I never have a problem with the vehicles we rent to travel with. Thank you enterprise for your wonderful services 👍👍👍👍.

We had a very good experience at this location. No problems whatsoever.

They had no cars available

Unfortunately, not good. I called at 3:30 p.m. and was told I would be picked up in 30 to 45 minutes. At 5:15 p.m. when I called back, I was told that the reservation was misplaced. It still took another 25 minutes to pick me up from the location 12 minutes away. At the counter, I got to watch the manager constantly interrupt his employees, as he ignored the customers and asked them questions about a car someone might have double booked earlier in the day. He attempted to coach them out load, while ignoring the customers - only to determine he was correcting the wrong employees. Most of this was done from across the room and he made sure that he spoke very loud so that the employees couldnt fail to hear him - but then again, neither could the customers. They did rent me a nice vehicle for a very nice price. A day later when I called to make sure the rental had been switched over into the insurance companys name for payment, I was told they would call me back after verification. I offered to give them my phone number, but was assured they had it and would still find me in the system. I never received a call back. When I went to return the vehicle in Indianapolis, they didnt seem to care where I returned it. It was all a little confusing and disorganized. The dealership in Indy that houses the Enterprise location, has Enterprise labeled on a door outside the entrance to an auto dealer repair shop. No other signs indicate where it is. If you go with Enterprise, be prepared to roll the dice.

Easy at pick up and drop off. Was in office maybe five minutes. We got a great truck that worked for what we needed it for. The customer service was amazing and we even got a phone call durning our rental to make sure everything was going ok.

Very friendly and very helpful. I was stranded and they helped me get into a car right away and even called to make sure everything was okay. Highly recommend.

They tried to charge me $456 for a rental for 2 days. I was told I could pay for it with my debit card, but when I arrived, I was told I could only pay with a credit card. I was able to get the original payment of $256 per the website, with the drop off fee included. I was told since I was driving out of state, I would be charged a refundable fee of $200. I was very polite and told them that I wish they wouldve informed me of all charges earlier! All locations should have the same rules, in order for customers to avoid this kind of issue! They were very polite, but they didnt get the whammy on me!

Horrible! Went to pick up my car at 10 am after reserving two months in advance. I sat their a hour while the car was cleaned which was highly annoying while I watched people walk in and out. When I finally got in the car smelled like a wet dog. I didnt even make it 5 miles before I started itching and having trouble breathing. There was what looked like throw up on the front passenger floor board. The back seat was full of stains and the doors were full of claw marks. I immediately took the car back since I rented for a week and didnt want to smell wet dog and had no clue what was on the floor or back seat and I have 2 small children. I took my second shower of the day and did a breathing treatment. It made for a great start to my day. I told them to call me when they had a car ready. 2 hours later they called saying they had a car. It was 1 pm by then I should have been half way to my destination and reservations by then. They claimed they would take half the price off the rental for all my trouble which they never did. Never again! It cost me a nice day of my vacation, breathing problems, and we had to pay for a dinner we never made it to thanks to their lack of organization. Worst rental experience of my whole life and Ive used a lot of rentals.

Covid 19 had us waiting outside but we didnt wait long and the employee was very friendly. Explained everything we needed to know as this was a first time renting a car.

The entire rental experience was smooth& easy. Car was up to standards. Quick check in process. Staff was friendly & very helpful. Definitely would rent from here again!

Great customer service

They got me in out pretty fast! Always an awesome experience at this location! Alexa was great!

Its been a few years since I posted my original review. The rating hasnt changed. The reasons have. It is December of 2020. Most places are experiences record high cases of Covid.1) The rep giving me the car sits in the car with his mask below his nose. My assumptions are this is so he knows not to lick the windows and/or he is a mouth breather. Now I have to clean the car so my immune compromised wife can be a passenger.2) Why do I have to fill up every rental car I get when I leave the lot? They charge extra to fill it up for you when you return it. They charge you if its not returned to the same point. They charge you to return it at any level. Three different ways you can be charged and not once do they actually use that money for the gas. Id love to see how much money they steal, I mean misappropriate since its not used for the purposes its claimed to be for.----------------------------------------------------Original review below----------------------------------------------------Normally this is the way to go. This time makes me question if its worth it next time.Made reservations in advance. They didnt have the vehicle requested but didnt notify me until I arrived to pick it up. They graciously put me in a larger vehicle for free. This is not why I rented though. I have a large truck. I wanted a small car to drive cross country for better fuel efficiency.When doing the walk through the vehicle only had a quarter tank. Guess that means my first stop is to get gas. Wait dont they charge extra if you dont fill it back up. I guess they just pocket that money instead of actually filling the car up.Get home and packed without incident. The next morning an hour into the trip and the crash sensor starts flashing every few seconds. On the interstate at 70 MPH with no one around and the sensor keeps flashing. Thankfully an hour later and it stops.Sporadically during the trip the radio would turn on. Just so the audience knows, it comes on at a volume level based on your speed. So at interstate speeds this is rather loud. Nothing like making sure youre awake while Im the middle of a pleasant conversation.Oh yeah, theres more. Throughout the trip the backlight on the dash would randomly change brightness. Luckily I was only driving during the day so it was more of a nuisance than had I been driving at night.A bit if research yields just how many recalls and issues there are with the Nissan Rogue. Very glad I wasnt in an accident to figure out if at least the passenger seat recalls were addressed.TLDR; do a quick but of research on the model they give you. They dont.

Excellent help. Got me in a car in 5 mins!

This is the most professional and helpful staff at ANY Enterprise around. They are always happy and helpful and that is a rare commodity in todays corporate world. Wouldnt recommend renting from anywhere else!!! :)

I rented my car up in Michigan where I live but am down here for business for a few months. I received a warning from my car that it needed an oil change and tire pressure check so I called this location to see if there was anything they could do to help. They kindly offered to drive me back to work and take my car to get it fixed even though it wasnt their liability. The girl who helped me, Whitney, was extremely kind and generous and showed above average customer service to me. She was interested, helpful, and thoughtful in every way and I highly recommend her service. I will make sure whenever Im down here on business again to call this branch for help! If you ever need help ask for Whitney!

Amazing customer service. Alexa was very helpful and knowledgable They really know how to treat their customers

Very pleasing and satisfying service. Timely assistance both checkout and check in. I was extremely satisfied and would recommend my friends to this location. Thanks to all for your time and dedication to detail and professional service.

Friendly staff, Great customer service

Very friendly staff. Quick to pick me up from from mechanic shop. Easy check in and check out to get me back on the road with little wait. Will definitely rent from them again.

I had to rent a car for about two weeks, that all worked out smoothly. However when I returned the car I realized that I had left my $200 portable speaker in the glove compartment. I immediately called enterprise and asked them to please find the speaker and hold onto onto for me, the associate I spoke to claimed that the car had already been cleaned out and another customer already had it. When I asked if the cleaning team had found anything in the car she said that they didn’t. I am 100% sure that my speaker was in the car, no doubts about it, I am sure that the cleaning team is trained to open up and clear out all compartments of the car so I know that somebody had to have found my speaker. This situation ruined the positive experience I had originally had with enterprise. Very disappointed.

Even with it being a busy day at the office (fall break) I received fairly quick service and the vehicle was ready and clean. The staff was very nice and efficient. I have rented here before and normally have a good experience.

Stay away from this place! They seriously are crooks! I dropped a vehicle off, it was inspected, and I was given my receipt. They, shuttled me to my destination, in the same vehicle I had just checked in. Later on that evening they called me to ask about the damage to the vehicle. Damage????When I dropped the vehicle off, it was inspected, and in good condition. They tried to blame the damage on me, and file a false insurance claim. No way!!! Rent from anywhere else, just not this Enterprise office.

I love your service. The E town office in KY is AMAZING and go out of their way to make sure you get where you need to get. They always do a outstanding job when I rent from them and I always recommend them to all my friends and family!

We had a problem with our rental not being clean on the inside, they took ownership of it. They cleaned the vehicle again, and gave us a discount for making us wait a few hours longer. Good customer service.

Good people, fast service and decent cars available. They had many options, from compact, full size, eco friendly, trucks, suvs, vans, no matter your family size, they got ya.i think it took literally 15 minutes from the time i walked in til the time i drove off the lot in a rental. Returning the car was even faster. Cars were clean and well kept. Id definitely recommend this place to friends and family.