Showed up to pick up my truck as instructed then wait another hour and twenty minutes for my truck to be ready. Was informed during drop off if more time was needed I would be contacted. No call so showed up on time.Then while I was being shown my new camper top the weather strip I had on the tail gate was gone which isn’t a big deal but the sticky part was left for me to clean up. I paid around $170 for install and they couldn’t even take off the sticky mess? Not coming back and thanks for the mess.

We had to have a brush guard taken off and a new one put on my dads truck. Service was excellent and the job was done perfectly. Good price for the quality but most important was the quality of the installation. I truly recommend them

I had a very great experience here the other day. Chase was extremely helpful and just all around awesome. Got my hitch installed and it was an easy process that I was throughly guided through the entire way.

Mr Jerry Walker was my upfit specialist. He was extremely helpful in getting me what I needed to have done. He made the process smooth and easy if you need help at Alamo Auto supply I would highly recommend Mr Jerry Walker.

Very satisfied with their service! Very Helpful and Courteous! Fix the problem I had! Went out of their lol way to help me! I Recommend your store!

Been trying to get some help over the phone 2ith no luck. Decided to stop by the store. I walked in was greeted and pointed me in the direction that I needed. I counted at least 7 employees just chatting it up, but not one acknowledged me standing there waiting for assistance. Walked out, figured they must be way too busy, even though i was the only customer there. Amazon it is.

I drove 190 miles to Alamo Auto to have my new tonneau cover installed at a fair price. Sal and Mike honest and professional. Give this hardworking company your business you’ll be glad you did like me!

Customers be aware of the team at Alamo Auto supply they damaged my vehicle and refused to take responsibility, the documentation showed no damages upon being dropped off, even the employee who received it confirmed that the vehicle was not damaged upon being received and the manager wont own up to it. Never doing business with them again and Im not recommending them to anyone either.

I remember when you can go in look around and buy. Now they don’t let you in without being stalked. So the that kills the feeling of buying anything from them. It’s better to leave if they won’t even let you in. Good thing in El Paso there’s lots of business that sell the same amount of things as Alamo Auto Supply and they and offer real competitive prices without being stalked.

Pricey but really great service

Excellent variety of auto/truck accessories. Friendly/helpful staff. Masks/Social Distancing is enforced. Two thumbs up 👍👍

Went in to buy and have a 3 lift installed on my 2017 Jeep Wrangler. Curtis greeted me immediately, and the Awesome experience began! We sorted out what I needed, and he provided me with a couple of price options. I liked that. I went with Zone lift and Fox Shocks. Scheduling of drop off of install was perfect and he worked around my schedule. I had to drive from Alamogordo, NM to drop off. Dropped off at 9 am on a Wednesday, with a promise of the next day. Called next day at 2 pm to verify I should drive down and pick up. Jessica ( I think) told me to drive down, as it would be ready. Sure enough, my Jeep was waiting and it looked awesome! Jessica was awesome through the final process!! My Jeep rides and looks so much better. I just cant thank Curtis, Jessica, and Alamo Auto enough!!! I will be back for more stuff, and I have/will spread the word. Thanks again Alamo Auto!!!😃

Hard to find items can be found here.

Good luck getting someone to answer the phone. They answer up front then transfer you to someone for assistance with a particular product you might be interested in. Then they dont answer and you get kicked back to the front and they answer the phone and just hang up on you. Not the first time either, just order parts online save money and wait a few days for your parts to come in.

If you need something from Alamo, get in touch with Jerry Walker. Hes always done right by us and will go out of his way to make your visit a good one.

Just obtained a hitch for Silverado . Decent price . Availability in limited choices, still . competition did not have any . Finished before quoted time .

I had to have an alarm I had put in 15 years ago disconnected they came out took the brain out for me took care of it didnt even charge me

Lifetime warranty on their windshield sunshades. Great service.

Added headache rack and bottom mat. Looking good.

Great customer service. Personnel very helpful in explaining issues about equipment especially w installation.

Im amazed because this was only a phone call. I called because Ive been having trouble finding seat covers for my truck. Looked and called lots of places with no success and had been talked down to and could tell they really didnt want to help. Long story short, I called Alamo today to see if they could help, they put me on with this gentleman named Rudy. Rudy went above and beyond to help me. He was helpful, knowledgeable and patient with me. Answered all my questions without attitude and made me feel like a person and not a potential sale. Rudy even advised me on what to do before I order my seat covers. Rudy and Carlos where awesome to speak with and I will be going soon to make my purchase. Thank you so much for making me feel like a person with everything thats going on. Very much appreciated.

Only took a few seconds for my family and I to get helped. The associates who helped name was Adam. He did a remarkable job showing us around and explaining the things in great depth that we were interested in.

The gentlemen who assisted me where wonderful. The were very understanding and answered every question that i had. Thank you Mario and Adam.

Great Customer Service while taking Corona Virus serious!! Which is a good thing with their elderly customers. Thank you for your great service and keeping us and your employees safe!❤

Not the same as before .. they put to much effort on you not walking around the store .. I get it.. theres covid going on.... but at the same time you feel like ur just being watched all the time.. and installation guys dont really go above just a tad bit to help you out with out saying well thats going to cost you more. I mean what happend to the guys that at least told you... let me see what I can do and if I cant do it.. ill notify you ASAP. . not the same store... some what disappointing

My Favorite place!

I placed several phone calls to this location which were answered promptly with good expertise regarding the item I was requesting to purchase. Good social distancing protocols emplaced, along with access to a temperture monitor for all customers upon entry.

You need a temperature check and be guided through their store.... no thank you

Very happy with the service!

Awsome 🤙💚❤🌈

Jerry is the man to go too. He takes his time and ensures he gets you what you need and want.

Great service and great prices. Thanks guys!!!! Got these new tires and wheels for my SS. Amazing price, super service. I would go to them again!

Great window tint job

Alamo is the best shop around I’ve come to use for the past month! I’ve worked with Jerry and Michael and both encounters have been nothing but professional and great experiences. Jobs they’ve completed for me thus far:1. Truck bedcover installation.2. Aftermarket grille installation with LED lights.3. Fog light installation (pending)Everybody here is friendly and here to assist. The aftermarket grille was brought to them and they were able to help. They’re not there to sell their products, though they have the best prices and products for all types of vehicles. In my case I bought the truck bed cover from them and came with free installation, and the grille I brought to them and they were able to install it with no questions or hidden fees! Will continue to bring projects for my truck to them! Highly recommend!!!!

Like toys r 4 adults n trucks center but u need deep pockets or stay single.

Very Professional..& quick!! Excalence service...Good prices too!

Good service 👍

They installed my lift on my truck. Did an expert job. No question, they knew what they were doing. And they did it in one day. That was a big job.

Avoid this place. Horrible customer service and their equipment is garbage!

I will not recommend that they might have everything you need but they are very cocky ugly people to work with they just do not have no good quality service everyone even the cashier and the person greeting at the door are very rude very rude

A bit pricey but they have a good selection and the customer service is great.

Noone call me when my cover arrived, I understand the delay in recieving but to keep me happy as a customer at least call like you said you would

Exactly why I stopped in

Dropped off my car to get windows tinted and came back to two small dents on my trunk. When I approached the installation manager he said theres nothing we can do about it. Will never go back. Please avoid this place at all cost.

Iam hoping that they honor my K& N air filters and headlights. Ill keep you posted they are taking their Time.

Alamo Auto Supply probably will install your light bar just fine but ask them to go beyond that and they will likely screw the job up, even with detailed written instructions.I took my vehicle to Alamo to install a CB radio and an antenna. In completing the job their technicians compromised the safety of my car! Pictured below is how they sawed a hole in the C-pillar of my car, compromising this important structural elements integrity.I brought my car to Alamo because they advertise themselves as the experts in fleet upfitting in El Paso. As such I expected them to offer advice on how to best (and most safely) install equipment on a vehicle. Generally, one expects professionals in any given field to steer clients away from errors and provide expert advice.I began to notice issues with the installation right away (certain things were not installed as per the manufacturers instructions that I had left with the installer) but I only discovered the damage to my vehicle recently when the radio stopped functioning properly and I decided to investigate.While the trim panel was pulled I found a perfectly acceptable mounting point for the antenna that did not required cutting a structural member of the unibody. The lack of forethought and professional expertise demonstrated by Alamo by not suggesting this alternative seems to me to be pure malpractice on their part.Finally, despite the sales manager telling me We do all the radio installs for Ft. Bliss their technicians appear to know nothing about installing two-way radios. The second photo is of a ring terminal that was used to attach the coaxial cable from the radio to the antenna mount. Instead of properly soldering the found of the coax to the terminal the terminal was first soldered to a single strand of thin wire then to the coax braid. The quality was so poor that it literally came apart when touched.Bottom line: You might not want to make your last stand with gear installed by Alamo, General Santa Anna might just have the advantage. Avoid this place like the plague.

Courteous staff. Not too.long a wait to re- install my Eclipse sun shield

Fast friendly service

Great service and attention to detail by Mike Hanna in helping to choose the perfect side steps for my truck. Timely install and delivery!

Very good customer service.👍👍

Its a great place to get sun shades installed, people are friendly all around. Ive never had an issue with them or the installation department, highly recommended them.

I had a very positive experience with the employees, the quality of the work, and part availability and pricing. Everything was reasonably priced and the selection is great. The waiting area was well-stocked and everyone who came in was promptly served. Im beyond happy with this business and highly recommend it!

Thanks To Mario if you need some work done see him. Lift 35s Bumpers Winch and LEDs awesome work.

I had been going there for years, but after today I will take my business elsewhere. Went in today to shop for some accessories for my two vehicles and we were told that we could not go in to shop unless there was a salesman assigned to us. What a way to lose customers!!! While I understand the need to be careful because of covid-19, I do not see what good it does to wait for an available salesperson before you can go in and shop. Grocery stores dont do it, Wal-mart doesnt do it, in fact I have not seen any other business do that to customers. It is an inconvenience and it does nothing for customer safety, what a foolish idea!!!!

Tested,Proven,Safe...CURT products are thoroughly tested and proven safe to give you confidence for the road ahead.

Great service! My family and I were in the middle of a move. With no time to spare I needed options for carrying extra luggage in my car. The associate discussed the pros/cons of several options and knowing I had to get on the road ASAP he was able to get my car in the shop and install a hitch and luggage carrier the same day. They also took the time to show me the new vehicle components and ensure they met my satisfaction. Highly recommend.

I came to get running boards and the service was terrible, they told me my truck would be ready in two hours, I gave them more than two hours, I came back and my truck still was parked in the same place I left it...then I had to wait for another hour in a half...terrible service.

I called asking for a roof rack, and they placed me on hold for 20 minutes. Then they got my information and said they would call back. They never did.

Made an appointment to have work done. 1.5 days of work took 7.5 days. The incorrect lights where installed with no update to me, and I had to go back 2 times to get repair work done that was broken during installation.Had another vehicle that needed work and was ignored by staff.

Good Service....

Very helpful staff and they are guarding our health and their staff as well!!!😊

Didnt have what I needed or unable to order it. Unable to walk around and shop see if anything else might call out my name...

Set up an appointment for tinting through the phone. Upon arriving for my appointment, i was informed the associate didnt actually schedule it. Very unprofessional, a waste of time and gas.

Great products, excellent customer service, and awesome turn around time

Been waiting for over 2 hoursand still waiting for just wiring I guess they dont serve my kind here the chubby bald white guy even told me Ill be right up in a few smh

Alamo has great products, and even better service. I have been a Customer for almost 20 years. parts that I’ve purchased from head lights to a window visor have been great, but I am even more impressed with the fact that they have been willing to replace or fix any thing I have had an issue with and free of charge... thank you Alamo Auto Supply. I Would definitely go again, and I would definitely recommend others to do so for a quality product, with a quality install, and with a warranty you can count on.

I will say that Alamo Auto Supply is a very nice place, the service team is very professional, but their prices are what are killing them. I was quoted around $3,600 for three days worth of installs from here. For the same work and parts, I was quoted $1,100 from a business in Fort Worth, so I drove the extra eight hours to save $2,500 and it was completely worth it. I feel like Alamo Auto Supply has a lot of great qualities, but for the price you pay, it is not worth the convenience. I would recommend them if you have the money, because they do a nice job and are very professional.

Large selection of difficult to find vehicle accessories. You can pick up there or have them install. They do good work and are very familiar with the items they sell and install.

Lots of parts and installation available. Some knowledgeable and polite employees. Some rude people blowing a bunch of smoke. Lots of excuses and extra charges.

Was quoted a reasonable price for a product then when I was about to finalize the transaction, the representative stated that there was an error and the price tripled. Shady business practices :/

Last Thursday I discovered a nail in my tire and air was leaking pretty fast. I just happened to work in the building next to this place, and know my friend Jerry Walker works there. Needing my spare to get placed immediately, i stopped by to see if they could help, as Jerry was not working at the time. They saw I was distressed, said they might charge $15 to place it. I waited about 10 minutes; the spare was placed and they waived all charges. Great customer service!

I keep trying to call to get info and I get put on hold and no one picks up. If really like some info on getting my truck bed lined.

I purchased two cold air intakes from Curtis at Alamo and they work phenomenal. However, when we opened the one for our 7.3L Diesel it was missing a piece from the manufacturer. I returned the intake to the store to show them the issue and they compensated me greatly for what happened, and on top of that they sent the missing part directly to my house. Curtis really went above and beyond to fix a mistake that truly wasnt even his to begin with. Great place with great accessories and great customer service.

AMAZING! The staff here is only concerned with ensuring you get what you need, that you understand what you are getting, and they get you the best of what can meet your budget. They even took the time to talk me through how to finish a few add on myself. I have gone to several places before them and I will always go there first now for anything I think I might be able to get there.I came in with a budget of 750 dollars to have my stereo upgraded to a Bluetooth capable set and they were able to exceed my expectations and only cost me 550.Below budget and amazing staff.Go to other places and then go to Alamo you will stop going to other places.

Absolutely love Alamo Auto Supply. Rob Knight is the best wholesale representative that I have ever dealt with. He always has an answer for me and if he doesnt know (which isnt often) he gets me an answer and in a very timely manner. I buy all of my truck accessories with Alamo and I always receive satisfactory items and customer service!

I bought a grille guard for my husband a day before I scheduled my appointment. My appointment was for 12pm. They said it would take about 2 hrs. I called at 2pm and it wasn’t ready. I scheduled for with my friend to take me back at 2 and it was the only time she was available. I ended up been stranded and the staff for installation said it would be ready at 4. When 4 pm hit my truck wasn’t ready the staff was rude and they lied about the time it would be ready. I took a day off to surprise my husband and it ended up been a total disaster. The staff in the installation department is not professional at all. Becarefull when you go out there you might end up having a bad day...

They are helpful, honest, and have good prices.

I came here to get my vehicle tinted and they carry llumar tint with heat reduction. I love my tint! Blocks heat out and keeps my vehicle cool. They only take 8 vehicles a day for tint, 4 in the morning when they open at 8:30 am and 4 in the afternoon at 1pm. BE WARNED they take the whole 4 hours to get your vehicle done. You drop it off at 830 am your car wont be ready till 1230, even if youre the first person there and thats with no tint removal. If you need your tint removed, theyll take on average two days to do it.

First disappointment, I ordered custom shades. No call for a month so I followed up and it was never placed. Had to follow up daily which was a nuisance. Second time, I ordered a custom part and it was placed. I was told a specific date for pick up . When I went, I was told it wasnt even ordered. They placed it again, and when I called to follow up, I was told it wasnt ordered AGAIN. I personally went in and instead of helping me, the associate Just said, Ill Just give you a refund. will never recommend to anyone

Truck suspension fixed after ReadyLift install. Mr. Mike Hanna is a tremendous asset for the Alamo Auto brand. It is the second time I had to interact with him to get results and I will say he got the results I needed. If you need results Mike is the man. He assigned a team to look at my suspension and the problem was a loose shock, now no more clunking noise. Thanks much for standing by your service warranty.I needed to change rating due to Alamo failing to correct my ReadyLift install. I was told to basically accept the clunking noise on the passenger side of vehicle and also told ReadyLift told them for me to expect the drivers side to do it as well. I called ReadyLift Tech Support and was told they would never tell that to any customer and was given a several potential fixes for the problem. I will reach out to Alamo today to get this corrected.I normally do not look at customer reviews because they do skew thought (both positive and not positive), but I did look at many of the low ratings to get some information on what I could possibly expect from this local business. I will say that I never experienced anything like the bad reviews were stating.Every employee I interacted with were very knowledgeable on every item, ready to assist, humorous and went down every possible path to explain to me every item I was interested in with options based on what I wanted to spend. They gave me their opinion on each item (greatly appreciated that) and offered alternatives that suited every want that I wanted for my Ram 1500; remember you get what you pay for.I am disappointed with minimal military discounts offered for many of the products, but I am still so impressed with their team that I have gone back several times; installed Tonneau Cover, Bedliner, Aero Skin Bug Deflector (defective item and they replaced with another one with no issues), Side Steps, Bull Bar with LED Lighting, ReadyLift 3.5 SST, and larger tires.Everyone; Juan Carlos, Curtis, Joe, Kevin (install supervisor), Mike Hanna, and Daniella [sic] are (my opinion) a great employees for this company. The latest visit I went in to have leveling kit installed at was told that I did not have an appointment (set appointment a week earlier for the Friday work). Let me say that everyone I dealt with did not skip a beat, they worked my quote and turned it into an order (Mike) and got me in with no promise my truck would be ready at the end of the day. No problem for me because I want it done right, they called later that same day to tell me the truck was ready.I know that many complaints are from those that do not understand what they are wanting or think they know what they want (not always, but . . .), so it is easier to place blame on those they made the deal with and the bottom line is they can always say no and leave. I can say that each time I have been there, I have had a positive experience. Keep it up.My only problem with Alamo is I am like a kid in a candy store and each time I go in I am getting something to add to my truck and I will say I think labor for work is high, but I am still OK with paying it. Great, Great experiences every time.

Great Service, Great Work!!! I have been a customer for many years and really appreciate all the great work these people do. I have tinted windows in a lot of vehicles and never had a problem and if I did, I know that they would take care of it with out a problem! Thanks guys and keep up the great job.

Great customer service

Mario helped me out to pick the best side steps for my 2019 Classic Ram. Friend fast service pricing was way better than internet pricing.

Excellent fast service, great employees

NICE PEOPLE AND GOOD ITEMS FOR THE TRUCKS

Bought a backrack and it wasnt the one I was showed on the showroom floor

Took ten minutes for someone to help me once inside the store. After I found someone to help me, it took another ten minutes for them to get answer regarding a service I inquired about. At the end, the salesman behind the counter asked for my number and told me he would call me later with an estimate. Never received a call. Spent my entire lunch and accomplished nothing. Would not recommend to anyone.

Dave Noel is one of the most knowledgeable people Ive ever meet. His vast knowledge of off road and on road performance parts is second to none.

Top to bottom this place exemplifies service, quality, courtesy...a very personal and friendly touch. From being greeted by Christina, to helpfulness from Joe, George, and David,and the humor and friendliness of Leti, Ive decided I will never shop anywhere else for my automotive needs. Then, to sum things up, my conversation with Raul, the marketing manager, convinced me that Alamo is a unique and special place! I love this place!!!

Lazy service. I have worked customer service for several years and know bad service when I see it. After 3 visits to the only custom alarm store in El Paso I have not been able to get a simple car remote programmed to the alarm this company installed in my car. I spent 1 hour my first visit trying to replace the remote only for them to tell me they could not do anything about it, that they didnt carry the car remote. I came in with a new key fob I got myself another day only to be told that I simply should come in the following day so that someone could program it. They made this process sound easy and quick so I believe them. So I came in the following day, like this man told me to, only to be told by another employee that I now have to actually make an appointment in order to get this alarm programmed. The lack of effort these employees put into communication with clients give you is flat-out lazy and unacceptable. I would be shocked if they had a training program and would guarantee they all failed it, if there is, since they just run around handing out conflicting information to clients. After discovering they make appointments for programming alarms, I can respect that process completely, only I Im a customer that is unaware of that process. They failed to explain that to me my first two visits, and they have failed to simply program a simple key remote which was installed by them in the first place. The fact they do not carry this 4 year old remote at all as well in their stock as well is beyond me. If they cannot fix this, I am left with an alarm they installed and will not have access to my car unless I have them remove it. Total waste of time with these people. Im at a complete loss as to why this custom alarm company suddenly has no knowledge of one of their own products. DO NOT WASTE YOUR TIME. You can drive to another city and accomplish want you want faster than these people can.

Very professional n courteous service by Curtis.

Why bother with appointments? Made appointment for Monday @ 1pm. Arrived early and was told would take 3-4 hrs. After 4 hrs car was still sitting in the lot where I parked it. At closing, I was told another 20 minutes. Unacceptable.Why bother with appointments!

Great experience, great support, helpful staff, they didnt try to swindle me at all and even called an uber for me while my truck was getting worked on. Keep it up! Shout out to Dave thanks for the help!

Excellent customer service!

Ok to start at the beginning of August my bed cover needed replacing as we were leaving for a road trip. The salesman sold me a cover that after an hour of waiting for the part they find out oh we dont have that one. So the manager upgrades the cover at the same cost. Good job of taking care of me after a long wait. Now just weeks later I notice that the seals were not properly put on and the things I am trying to keep dry are getting wet. I make an appointment and show up 15 minutes early. Been here an hour and a half and my truck has not moved from where I parked it. They need to get their stuff together. They have good employees but crappy customer service. I will not recommend or return to this place again after this.

We are frequent customers, the employees are followed all the safety rules, they did a professional installation.

Great service

I called to quote and check availability of the new Extang Xceed tonneau cover for my truck and was able to have it installed the very same day. I was also going to get the tailgate seal installed to prevent additional water and dust from entering the bed and was advised that it wouldn’t adhere that good because of the spray in bedliner. I really appreciate the honesty and being able to get same day installation. In addition, I really like that you get a lifetime warranty on the install! Thanks Mario and Alamo! 👍🏻

Spruce up your vehicle, responsible prices.

One of the few places left that has real customer service. I needed cross bars and a cargo carrier. They stayed passed closing to help me get what I needed and even helped my Dad install everything in the 38 degree weather. They really went above and beyond and that is so refreshing!