Hired to clean 3 bedroom carpets for a recently purchased home... they did a decent cleaning... hired them also to do full home cleaning before moving into home... the crew did a terrible job with the few areas they did clean... but they also spilled a bucket of dirty water that spilled onto one of the recently cleaned carpets... the crew said nothing and did nothing to clean or even dry the recently cleaned carpet... it wasnt until days later when the bad smell and stepping on a soaked carpet was discovered... they returned to rewash the carpet... it didnt help with the smell... that carpet needs to be replaced... I have only asked that the full home cleaning payment be refunded but have not received a response... even after it was acknowledged that their crew spilled the water and even recleaned the carpet, they still will not offer a refund... I should be also requesting they replace that carpet but refunding just the cleaning fee is not possible...I would recommend you take business to another cleaner than waste your time and money with a business than refuses to make amends with a poorly done job...