Two guys there working their tails off to help customers. Very good experience and received a nice clean vehicle.

WORST ESTABLISHMENT EVER, WARNING STAY AWAY. Prepaid for a truck rental 3 weeks in advance. They never had a truck for me. That same day, they ripped off a lot of other people. Didnt have the cars they booked. Requested a refund, takes 7-10 business days. Stay away from this place! Updated this message 4/12/2021: Been longer than 10 business days, still cant get my refund. On the phone with customer service again. Stay away from this place. Dishonest & will rip you off

Pretty efficient, but no longer located at the dealership site. Must get Lyft ride to and from Hertz. Rental agencies low on cars due to Covid, so no selection. I ended up with a Mustang. Ride was not as hard as in the old Mustangs and the seats were easy to get in and out of. I just fractured my back so this is important to me.

Great staff decent prices for what I used

No ability to return vehicle out of restrictive business hours of 8am -5pm.I was stuck with the vehicle for an extra day and had to pay for it because this agency doesn’t have a key drop box.Subpar rental agency with restrictive and inconvenient hours.

Best Hertz location. Staff are courteous, knowledgable, and very accommodating to our needs. Great car selection and super clean.

Great customer service! Ed made me feel like I got the best deal which honestly I did. They made sure I was happy and had what I needed for my trip

Im not too sure what this guys name is but he’s fat and rude. He needs to chill and treat people with respect. I called just to get a receipt and he was being so rude! He was speaking to me like if I only had one functional brain cell. Spencer is super nice and patient. Just avoid coming here!

Recently the engine in my car blew up luckily its a Kia and they replace the engine for free, so they go through Hertz rent a car to rent their cars I currently still have the 2020 Nissan Altima and I love the car its amazing. I love it so much Ive decided that if I want a new car Im going to buy that one its got everything I want. Hertz staff is amazing.

Picked up friend from airport,a car was reserved, an hour and a half later still waiting for a car. Very poor service.Always had good service with Budget on Magnolia .

AVOID THE EL CAJON LOCATION, WHOMEVER MADE ED THE MANAGER SHOULD BE RELIEVED OF THEIR POSITION BECAUSE ED THINKS HE CAN BULLY PEOPLE WITH HIS POSITION & MAKE UP HIS OWN POLICY. I WILL DEFINITELY BE CALLING CORPORATE ON THIS CLOWN. I WENT THERE TO PAY OFF WHAT I OWED ON THE RENTAL THAT WAS SITTING @ TOW YARD DUE TO ME GETTING REAR ENDED ON THE FREEWAY & ALL OF A SUDDEN IT JUMPS FROM $818.00 TO $1,128 ( BUT ED DECIDED THAT $1,200 HAS A BETTER LOOK ABOUT IT) & WOULDNT TAKE MY $900 JUST SO I COULD GET AN UPDATED RENTAL AGREEMENT SO I COULD GET MY PERSONAL ITEMS & WORK TOOLS/UNIFORMS FROM THE TRUCK... ROUND OF APPLAUSE FOR MIGHTY ED WHO WAS TREATING ME AS IF I WAS COMMITTING A SERIOUS CRIME BY TRYING TO PAY MY BILL.

Bad location and in honest staff and management they are very bad I call them one month before my trip start to go big bear with family they promise to gave me in suv car for 8 passengers and I want check with them a week before my trip to make sure everything is ok and get the right car they show me the car also the say all good to go don’t worry.what happened is they call me and Apologise me the day before my trip and saying sorry we don’t have the car for you we rent out all the suv and dont come tomorrow for pick and they make me los my Hotel Reservation.My advice to all customers no body need to trust the people

I was very happy with all the staff at the Hertz rental in El Cajon. They were quick to help, and take care of our needs. I would definitely rent from them again. Thank you

Always quick and easy at Hertz.They currently have a lot of cars.

Stay away. More charges then you should have to pay. Bad business

I get bad experience with AmandaMy card get charged over $1,100.00No one called me about it until I called them and they refunded back.If I didnt called my $ will be desperate

Had a reservation for noon. Apparently they also closed at noon. They never told me that they closed at this time, and they allowed the reservation to be made. I walked in and the lady at the desk immediately rejected me before I could say anything. I told her I had a reservation at noon. She responded with an attitude saying they closed at noon and refused to serve me. She wasnt even apologetic. Terrible business practice.

Best service I have ever received in this industry hands down. Edward will take good care of you. No strings attached!

BEWARE!! I WISH I READ REVIEWS FIRST....I always use enterprise but was qouted a better price with Hertz. I specifically requested a vehicle that doesnt smell like cigarettes and they sprayed something to disguise the smell, which lasted 30 min into my 5 hour drive. On top of that vehicle was not clean at all and when we brought it back they charged an additional $30 for fees they could not waive. When you say a price includes taxes and fees and then change the price that is so wrong!! Enterprise has NEVER did this and they always make up for it if there are mistakes made. I will never be back. The manager Ed and his associate had such horrible customer service.

They have no shame what so ever!!!! They wanted to charge us for gas money that was filled by another customer who was returning the SUV that they only had which was bigger than what we were equivaled to get by the insurance.It happened in front of me and my wife when that customer asked us if we mind paying him for the gas that he just filled the SUV before deciding to return it back for whatever his reason was. They gave him a voucher of $50 and they wanted to charge us $80 upon returning that SUV with quarter tank as they stated when we got it.My wife argued with Eric who was the employer who asked her in a very condescending tone Havent you ever rented a car before? and she refused to pay that amount and decided to return the car at another location where the employee was shocked about this act. After all that, they still charged $25 on our security deposit.Be sure not to fall in the same scam that they do.

Excellent customer service.

Horrible customer service. Cameron offered my sister a dirty car (a car that hasnt been cleaned yet) which in these times is irresponsible. They take forever to bring u a car & have terrible attitudes. Literally the worst rental experience

Nice selection of cars. Staff is friendly, professional, helpful

Great Service. I got delayed at the shop and wasnt sure if I would make it back in time but Sarah at Hertz at Marvin K Brown stayed a little later to assist me. Thank you so much Sarah.

Outstanding service. Ed was a Godsend. Thank you all for getting me taken care of! You rock.

Reasons I wont be using or recommending Hertz:1) Business opened late.2) Watched manager blamed the corporation why he couldnt provide the promised service to customer. This is the first time and first experience with Hertz. Not a good start.3) After dropping off vehicle @ agreed upon time & location in dropbox. I received bill 3x the agreed amount with different location on return!4) Customer service sounded annoyed, unfriendly, and quick to say something to get me off phone. Long day? Stressed???5) Checked CC company, no action looked to have been taken as of yet even though Hertz claimed the action was done. (reversing charges/refunding overcharged amount)6) Didnt have car available that said would be on site registration, though disappointing, not a deal breaker.This was a one way rental. I will not be using Hertz when I return. Even if theyre the most reasonable.The car was clean, drove nicely, semi comfortable for the long journey, and had great gas mileage! Happy about that!

My experience was excellent. I used to work at Hertz but this was my first time renting a car. Thank you for making this experience a breeze.

Will rent all cars through Hertz! Best cars, best people, perfect rental! Hertz saved our trip Expedia suggested a Discounted car rental who then wouldnt refund our money after they disclosed we couldnt use the car to drive out of state, Hertz saved the day! Hertz had no hidden agendas! Professional! Friendly! Simply the best!

Aside from the wait for them cleaning out the car and the fact that I had to take a cab there, the experience was pleasant.

Nice car, great rates and helpful, courteous staff. The lack of the fifth star has more to do with, what seems to be, a district issue instead of a local office issue and that is they seem to treat this office as if they were a middle child or something.They dont seem to give them enough cars to survive, requiring them to scramble to several other locations across the county to cover the demand. They do their best to keep up, but it seems unnecessary.

I feel like I was had. I only used Hertz because enterprise has going to be delayed thirty minutes. I should have just waited the thirty minutes.Hertz came and picked me up no questions asked. I was promised a free upgrade since I was going to use enterprise. When I got to the office they didnt have a car ready and I didnt get the upgrade. When I mentioned it I just got blank stares.There was no walk through done to discuss the car and any prior damage. It had a lot of scratches for being brand new and really nice. After thirty minutes of being cleaned there was still dog hair and glitter in the interior of the car.Today Im also learning that all that talk about my insurance picking up the bill directly was exactly that just talk. That should have been the nail in the coffin for me. Dont make the same mistake! Make sure your insurance works with Hertz!I would not recommend this place to my worst enemies.

Impressed.. Service was amazing, Manager Edward was extremely helpful! Great location.

So disappointed. Expect to wait in line. They answered the phone twice WHILE bringing up my appointment and I had to wait till the people on the phone were done. They kept telling people and me who had reservations and confirmation numbers they had no cars. Little to be hold, the cars came in, have to wait for them to be cleaned and back out they went. If you reserve a car, you better HAVE the car. I was also told the insurance company was going to be sent the invoice. NOT TRUE. I set the appointment up a week in advance and was told Hertz would bill them. Its not the case at all. I basically wasted my time. Nobody communicated with the insurance company like I was told. Nobody called me to let me know there was an issue before I got to the location.

Worst office ever and worst customer service! Sarah the one who works there has attitude she don’t know how to talk with customer! Take your business were will be appreciated .

They are very nice and professional. I am so pleased with the service and the vehicle that we rented. I will definitely rent from hertz and recommend them to my family and friends.

Great prices.

Prepaid for rental with debit card... they have money, turned down cuz of credit. I dont have credit cards I have no debts Ima Dave Ramsey debt free disciple...Ive used same card at enterprise and no problem... needed car to drive to step sons memorial...Id give them zero stars. Whats worse is they wont refund my money for 7 business days or Id be at enterprise right now. Sorry, Hertz... NEVER AGAIN...

Under staffed. Not many cars. They use Lyft for customer rides. Their app went down and they got too busy to drive me to get my car from the shop. I had to call a cab. No reimbursement. Ill stick with Enterprise next time.

I am a regular Hertz customer. This location is horrible. They make you wait and the store was not manned at all when I came to return. Had to wait 30 minutes. Then they added bogus surcharges— and refused to give a proper invoice.

They close at 12 on Saturday I delivered the car back to them pretty close to 1, there was a guy still in the office and he opened the door for me and took the car back, so that was awesome

Competitive prices, and great customer service. Walked in and 5 minutes later, drove off. Next time Im in the area, Ill be renting here.

Nice rental Agency, can and the people were nice and helpful.

The new guy sucks, hes super slow and too thorough with the job. The last guy that worked there was fantastic, I was in and out in 10 minutes. Now expect to wait atleast 1hr especially if people are in line ahead of you.

The staff were nice, the car had an electrical problem that started 2 days before I returned it. I couldnt drive the car for 2 days. Thankfully they took those days off.

Always been happy to rent from this store. Have rented many times from here. A+

Great cars, offer bottled water while waiting and pay for a Lyft to get back home!

Loved their service. I was in bind and they made sure I had a car I could afford. The ladies were always polite and helpful.

Worst office ever . Take your business were will be appreciated .

Always pleasant staff. Thank you Elizabeth & Carmen for find me the best deals.

The best when you go there ask for Carmen shes the best I believe

My first time renting from Hertz. I went to the el cajon location on arnel street, its a small business in a shopping center....despite that, parking was not a problem.Very easy process, both reps (pick up and drop off) took care of everything quickly.... and I needed a ride back to the repair shop and the rep. Who helped during return gave me a ride as soon as paperwork was done (didnt have to wait!)Very easy due to staff taking care of everything, was all done in a timely manner, and the staff was very friendly and personable.... based off of this experience, I would definitely recommend Hertz (of el cajon) to anyone needing a rental!

There was a small hiccup with turning the car in, apparently with Hertz if the location that you pick up accidently adds an extra coverage like gas, they are the only ones who can remove it. The El Cajon office did everything they could help in that process and patiently waited until it was completed.

This place did not have a great selection but this was due to the flooding in Louisiana. Nice staff. Good rates.

Fast,easy and friendly. Got 15% off because I was aaa member, so i went 4 premium car.

Always good and very accommodating.

Serper staff and customer service

Its sad when someone makes a $750 mistake and refuses to own up to it. Its a lot easier to say sorry for your confusion, rather then well get you a refund.

Had some confusing issues as far as the insurance through them goes, especially since I had to continue to extend my rental due to repairs on my vehicle taking longer than expected. Even so, the customer service was unparallelled and they bent over backwards to help me and rectify the situation.

I had the best deal ever all the thanks goes to Abduallah and Adolfo they really helped me alot in short time cause I needed a car so fast. I wish the company knows that these two are the best for me you say thanks to them from me.Forat Bak

Take pictures of everything. They charged me 100 dollars for gas that they said I didnt fill up. Luckily Ive been down this road before and documented everything. Took them a month and a half to refund my money. Bad business.

Small storefront, only a few vehicles. All small.

The worst car rental experience I have ever had! The car was dirty the person was rude and they accommodations were lacking considering I was renting on a confirmed reservation set up for me.

Good service but could have better hours

Dont waste your time!

Great customer service...never had issues with renting from Hertz

Dont use on holidays way expensive

Cant argue with the prices. Pretty reasonable.

Great service and very friendly staff.

I made a reservation and I called them at 1230pm saying I was on my way. Yah I am thinking yah I called so they will wait, but no they decided to close and leave me hanging. Never trust this company.

Friendly service, in-spite of busy lobby. I will rent from these folks again.

As always EZ in and EZ outDrive from Ramona to use these guys

Trying to charge me above the average for old SUV

Excellent service!

Easy breezy

This office specializes in passing the buck.

Nothing special about a rental car place

Great staff

Outstand service.

Good rentals