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Bob Jenson Air Conditioning and Heating
1347 Broadway, El Cajon, CA 92021, United States
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Bob Jenson Air Conditioning and Heating

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Mi
Review №1

John is great! We really enjoy not only his presents but he is very knowledgeable and really knows his stuff. We are extremely happy with John’s work here at our home. Excellent employee and a very nice man.Thank you.

ra
Review №2

The technicians are very knowledgeable and thorough. I’ve used Bob Jenson for both maintenance and repairs and have found their quality of work to be outstanding.

Ga
Review №3

Senior tech John arrived promptly and conducted a thorough inspection beginning with checking all our filters. Each of the air filters were extremely dirty and needed immediate replacement. John did a full maintenance inspection on our AC and duct system! I appreciate the honest and thorough assessment of our home AC system! These guys are honest and fair professionals!

Th
Review №4

Reliable and fast service. Honest business, technician was courteous and fixed the problem. Suggested maintenance and it was needed. will use Jenson again if I have problems with the HVAC .

Ro
Review №5

I have maintenance done on my units twice a year and have been very satisfied with the service.The gentleman that come out have all been professional and on time when scheduled.When you get reliable as well as professional service why switch?

SA
Review №6

We called at the peak of a heat wave. Not only did they show compassion for our situation but assured us immediate service. I spoke with Rhonda in the office it felt like a dear friend the concern she had. The very next morning John came. Figured out the issues and had them fixed in no time. He was so sweet.and had two little helpers follow him around. When he finished his parting words were Have A Blessed Day We did! Highly recommend this incredible company!!!

Mi
Review №7

Andrew Nunez is a nice young man that came out for the annual maintenance on our AC. He was on time and polite. We have been with Bob Jenson for almost 2 decades.

Mi
Review №8

Very professional and experienced, they knew my building already as they’re local so that took the stress out of finding the right AC unit on the roof. Had to wait 9 days for an appointment but that wasn’t an issue, they made it to me in the correct time window. Would definitely use again.

B
Review №9

Thorough and knowledgeable technicians having been servicing my homes HVAC system for many years under service contract. Always make the extra effort to ensure I am informed of key issues with HVAC systems. Great company.

Ma
Review №10

Bob Jenson AC has been maintaining the AC units are multiple properties for us for a number of years. They always provide fair estimates and are extremely reliable. They provide options based upon your budget. I can rely on their assessment for maintaining our units. Thank you!

Ka
Review №11

Bob Jenson installed our new heater and AC when promised. They did an excellent job and the systems work very well. They also provide an annual contract at a great price to check out the systems 2x per year.

J
Review №12

I had used another company to install ductless ACs in my condo. Company was recommended by condo board. What a nightmare. Luckily, I found Bob Jensen on the manufactures website when I needed service. They were responsive and so knowledgeable. Signed up for the maintenance plan. So comforting to know that Im in good hands.

ri
Review №13

It started with my call,your girl was friendly and helpful. She was able to answer all questions and right away I knew I had contacted the right company.Your tech, John was professional, knowledgeable, and friendly. He gave us helpful advice on how to maintain our systems between matinence calls.Highly recommend your company.P.s. I was referred by people on next door neighbor site.Thanks,Richard

Mi
Review №14

Great service all around from Bob Jensen. Free in home estimate with no pressure sales tactics. When it came to the installation, it was nice to know that they use their own crew, they do not subcontract out the work, so you know what youre going to get. On the day of installation, the sales person came also to ensure that we all understood what was going to happen. The install technicians, Tony and Sammy, took time to ensure that everything was done correctly and answered all the questions I had. I would highly recommend this company for any of your HVAC needs.

Ka
Review №15

We called with a question about our AC and the Tech was here first thing in the morning. He listened carefully, and checked many of the possible reasons. Told us a straight list of things to do and what not to do. He was GREAT.

Te
Review №16

Very pleased and satisfied with service provided by Roy from Bob Jensen. He gave us great tips on usage!

Te
Review №17

I signed up for Bob Jensens Comfort Club Semi Annual HVAC Maintenance program. Marcella, in the maintenance department is very knowledgeable and willing to help customers understand the process. A day or two prior to our first appointment one of our AC units began to malfunction. Marcella was able to reschedule us for one day later with a technician who would was qualified to do the maintenance as well as diagnose/repair any AC problem. Roy was our technician. He showed up on time and thoroughly explained everything he was going to do before beginning work. Meanwhile, the AC unit had begun to function normally, but Roy was able to determine what had caused the problem and fixed it. Before leaving, Roy gave us a complete debrief and offered a number of suggestions concerning the operation of our HVAC system. We were impressed with Bob Jensens professional organization and the staff we contacted. They inspired confidence that they would have our back to help us deal with any routine or unexpected issue connected with our HVAC system. I

Ma
Review №18

Tom came out the next day after I called. He was very professional, courteous and informative. He even brought Lysol spray, put on booties, and was double masked. He was able to solve the problem with my NEST Learning Thermostat for my older 4-wire furnace with a little bit of rewiring. I was very impressed with his technical knowledge, and the fact that the company had sent me an email right after I had scheduled the appointment with Toms name and picture so I knew who to expect. Thats a very nice safety feature. I can highly recommend Bob Jenson AC and Heating.

Do
Review №19

Even though my cooling unit is done for these guys are great. They take the time to explain everything and give you options on moving forward. I have had nothing but good experience with them.

Br
Review №20

Love this company. They are professional and respectful of our home. Always friendly and on time. Highly recommend them to anyone!

Pa
Review №21

Excellent first experience with the Bob Jenson team. Tom, our technician, was on time, followed rigorous health protocols, explained everything he was doing. He cleaned up following all the work. Definitely will be using as our go to company.

Pe
Review №22

The team of Mike, Randy and Sammy accomplished every step of design, installation and system startup efficiently and within both cost and schedule expectations. Very well done!

Ed
Review №23

As usual, Jenson A/C did a great job in replacing our heat-exchanger after some delay that was beyond their control. And they diagnosed and replaced a capacitor in our A/C. We can highly recommend them for all heating and A/C needs.Ed

Ja
Review №24

Sammy and tony did a great job and I would use them again and this company. Good communication and very professional.

To
Review №25

Roy was wonderful. Knowledgeable fast and friendly.

Je
Review №26

We have used this company to install a heating/air conditioning unit and they did an excellent job at a very competitive price. We have used them also for many years to regularly check and maintain the unit. Everyone is very professional and personable, and I highly recommend them.

Ga
Review №27

Would highly recommend them to anyone needing heating/air conditioning services.

Ka
Review №28

I appreciate their professionalism and the quality of their service. They do not try to up-sell at all.

Su
Review №29

The technician was very courteous and knowledgeable. He went above and beyond and helped us set our system up on the internet! Thank you for excellent service!

St
Review №30

John did a very thorough job checking out the AC. He is a pleasure to work with.

Re
Review №31

Every member of the Bob Jenson team that I encountered was positively wonderful. I felt like they took very good care of us, were professional and honest. I highly recommend Bob Jenson and will use their services again for my future related needs.

Ma
Review №32

Bob Jenson installed our system 6 or 7 years ago, and have been doing the regular maintenance since. They are simply the best! Every interaction with them has been easy and efficient from install to now. Their technicians are professional, friendly, and always on time. Their office staff are cheerful and always helpful. I will certainly recommend Bob Jenson to anyone.

Ma
Review №33

I work with them on regular basis awesome service!

Ro
Review №34

A friend recommended this business for the installation of my ductless mini split in my family room and bedroom. I dealt with 3 individuals (Mike, Tony, and David) and all were professional in their interactions. The job took 2 days and poor Tony was working in the (unexpected) rain on day 1 until we were able to get him situated under an ez up canopy. My dogs are enjoying the additional warmth and I expect they will REALLY enjoy the AC come summer on those few days we are in the 90’s or even triple digits.The company registered the units with Fujitsu and sent me the warranty information in email. Service for the first year is included, and then I have the option to purchase a maintenance contract. The company is arranging inspection from the county. So far everything has gone according to plan except for the county needing an approval letter from the HOA that governs the houses in this subdivision. They now have that and I’m anticipating zero problems when inspected. If anything changes I will update my review, but so far so good!

Be
Review №35

We had Tom Larson and Roy Villa fix our furnace. Both men were very professional and also personable, explaining the problem and the repair. The cost was reasonable and the furnace is working great.

Gi
Review №36

Excellent approach and particular attention to detail.

Ol
Review №37

Very pleasant experience. He took great care to cover everything and no water dripped anywhere. Good service.

Si
Review №38

They are always so nice and professional. Can’t say enough good things about the whole staff

Mi
Review №39

Outstanding service from start to finish. Very satisfied with the four day instillation process. The guys were thorough and neat. Highly recommended.

Ma
Review №40

I had booked an appointment a week out, but they had a cancellation earlier in the week and called to see if I would like that open appointment. It was great. The technician was on time, explained things VERY thoroughly to me so that I could understand what the last installation had done poorly, and how I could remedy the situation. Was very good at showing me what he was doing and explaining why it needed to be adjusted. I had used a different company for a home warranty repair, and it had awful results so I was hesitant to try and repair this on my own. Thanks to Angies List and the companys reputation and reviews I feel I got quality service for a reasonable price. I would highly recommend Bob Jenson to anyone who needs AC repairs.

Sh
Review №41

It is really a pleasure having the Jenson crew as our AC. & Heating professionals. They are always on time and friendly fun people and professional at the same time. We have recommended them to friends and family, they will always be our go to crew.

Ca
Review №42

Good Job !! I got John R servicing my unit and did a terrific job getting my AC working. Marisela is very pleasant and responded to all my questions. Thank you guys !!

An
Review №43

Very good n friendly.

Bo
Review №44

I was very satisfied with the work Bob Jensen performed to install a complete new heating and air conditioning system in my home. The two technicians Tony and Sammy were highly skilled and professional. They completed the work with very high quality and on schedule. I would definitely recommend Bob Jensen to other needing HVAC services.

Mi
Review №45

I invited 4 different HVAC Contractors to offer bids on my project to convert my finished basement to an Accessory Dwelling Unit. Bob Jenson Air Conditioning and Heating was the only company to reply. The others either declined to bid or did not respond at all. Which, as it turned out, was a very fortuitous thing. Bob Jenson’s proposal was extremely fair and well within my budget. They were polite, efficient, and worked with me on my requirements. The ADU required a separate HVAC zone with supply and return fire dampers, which they also installed. There never was a real inlet/return filter box on my existing Forced Air Unit. They installed a new return box with high efficiency filters to to my existing FAU which accommodated the return air from the three zones in my home. I now have more air flow throughout my home then I can ever remember. I am extremely happy with the results on Bob Jenson’s work and highly recommend them.

Ro
Review №46

BJACH did a diagnostic to ensure what we have is properly operating. We are satisfied with the experience.

Ma
Review №47

We got three quotes. Mike from Bob Jenson listened to our needs and came up with three levels of the system that he thought would fit our needs best. The differences between the three options was clearly stated in the proposal. The equipment that was going in was clearly stated. Since this fit our needs better than any other system that we had gotten a quote for, we chose Bob Jenson for our install. The workmen that came to install the system were knowledgeable, considerate, and professional. It is hard to visualize what you are getting, but we are absolutely sure we made the right choice now that it is in.We then decided to get on their maintenance plan where they come out in the spring fo AC maintenance and fall for heating maintenance. They reminded us right on time for spring maintenance and the appointment went well.

St
Review №48

We have been using Bob Jensen for many years and they have always offered professional and quality service. Not only do we use them in my personal house, we also use them in my rental units. They are always extremely knowledgeable, reasonable, and friendly. We highly recommend them.

Ba
Review №49

Bob Jenson Air Conditioning and Heating is the best in San Diego County.The Technicians are the best for service and installation. They pay attention to detail and answer every question the customer asks.

Va
Review №50

Its always a pleasure working with Bob Jenson Air Conditioning and Heating!

Bi
Review №51

Highly recommended! Bob Jensen replaced our 30+ year old HVAC system along with replacing all the ductwork. Tony and Sammy were our techs and they were very professional, wore their masks all of the time, covered the floors they walked on and cleaned up after themselves. They did a great job. Our new Bosch condensers are super quiet! We are very happy with the price and service.

Ch
Review №52

Excellent quality service. So honest and trustworthy. Thank you! We love Roy our service rep. He takes care of our 3 wall furnaces at our house and the central heating and ac system at our rental.

Su
Review №53

For 15 years, Bob Jenson Air Conditioning & Heating always has done an outstanding job of preventative maintenance on my HVAC equipment. I highly recommend their services!Recently, I needed an air conditioner repair and they responded the same day! I still highly recommend their services!

Ke
Review №54

Roy Villa checked and replaced the components of the AC unit. Roy explained the part needed repair as it was out of spec. Roy also serviced UV and other filters in the attic. Very knowledgeable of the pumps and condensation removal.Ellice kept me in the loop before, during, and after the service. I am very pleased with the service!

Pa
Review №55

I have used Bob Jensen’s for many years. No matter who you talk to, whether it is on the phone or in person, everyone is professional and personable. Their work is top notch.

la
Review №56

Tom was great - he took the time to explain all the necessary work in great detail.

Vi
Review №57

Bob Jensons staff and technicians are very competent professionals but what sets them apart from any other company I have worked with in San Diego over 25 years is that they truly put the customer first. They tell me when I dont need work done, or when I am better off doing something different and much less expensive. This is unique. Therefore I trust them. I have switched to them for all my electrical work.

Te
Review №58

We heard about Bob Jenson on the radio. We had never used them before but they advertised that they were certified on Fujitsu Mini Splits. We had been trying to get someone out to our home for a very long time who could fix a part which broke. Either no one knew how to fix them or didn’t want to come out to fix this part. I emailed Bob Jenson and their office immediately returned my call and made an appointment. The day before the appointment they called to remind me and also emailed a picture of the technician. On the day of the appointment Tom, the technician showed up on time. He was super professional, friendly and wore a mask,booties, and gloves. I wasn’t expecting him to have the required part on hand, judging from past companies who disappointed me. BUT, Tom had it on hand, installed it and I was able to get on with my other tasks. I wish we had known about this company before. I highly recommend Tom with Bob Jenson Air Conditioning and Heating.

St
Review №59

Our old AC and furnace needed to be replaced, and I became concerned when I was told that new high efficiency cooling coils would be too tall to fit our existing layout. (The existing duct work was crammed into a short area above the furnace.) The sales rep, Mike, came up with a great solution for a replacement air handler system, and he was present to see that the installation started off well. Tony and Sammy were great installers of our new heat pump system. Both of them were skilled and knowledgeable, and they did extra things that provided a great looking installation. They completed the job quickly and efficiently. I was glad that I had found Bob Jenson after comparing reviews of local HVAC businesses..

Ma
Review №60

I have been completely satisfied with Bob Jenson and the people he sends to my home for over 20 years

Ve
Review №61

The technician had some issues with my old furnace but resolved the issue and Im nice and toasty again!!! Thanks

Am
Review №62

We have used Bob Jenson for years! Always happy with our service:)

Ro
Review №63

They provided an annual service for our gas heater and air conditioner. Service was very competently and thoroughly performed by Tom. He was a wealth of information and was able to answer all of my questions. Bob Jensen Heating and AC have been providing maintenance, service, and repairs for our units for many years, and I have always found them to be very competent and exceptionally pleasant/helpful to work with.I would highly recommend their Comfort Club Maintenance Plan. It is a good way to ensure regular annual maintenance for your furnace and air conditioner and a very cost effective way to get help and repair service when needed.

Sa
Review №64

I called Bob Jenson to fix my brothers AC system because they have always been so professional and personable with installing and maintaining our system. The person that was sent out diagnosed the problem quickly, called me for approval, and had the job done that day. I liked how the receipt for the job was sent electronically. I will stick with Bob Jenson!

Ki
Review №65

Excellent services. They follow-up 2X year to inspect and maintain my systems. Always professional and do a wonderful job of maintaining my equipment.

Mi
Review №66

Their technicians have installed new ducting, fire dampers and filter box. They have also identified and corrected three problems found from the original installation, not by them, and the manufacturer. My HVAC system works better than it ever has.

Ly
Review №67

My disabled sisters AC went out right when the weather got hot (of course) but Bob Jenson AC came to the rescue and rushed getting the parts delivered and her unit was fixed quickly. I am so grateful because she is confined due to her disability and not able to handle temp change very well. Thanks again for excellent service, friendly and helpful people, good prices....nothing but good things to say about Bob Jenson!!

Ro
Review №68

Our wall furnace was fixed in less than two hours. Courteous and professional

th
Review №69

The team has installed mini splits in our main house and our guest house. Installation and maintenance on both has been top notch.

Ph
Review №70

The service is excellent in general.

Jo
Review №71

John was awesome. I had multiple problems with my a/c system. He figured it out and fixed them. Thanks for great service!!!

Re
Review №72

Really appreciated the professional estimate and walk through before installation. Removal of old unit was a real challenge and the installers maintained their professionalism (by getting the job done and not cussing in the process)!

Da
Review №73

We have six split air units in our home and use Bob Jenson exclusively to maintain them. We recently had one replaced, and they reduced the price because they could reuse the existing piping and wiring. That helped a lot. Very professionally installed, very quickly, and it works great!

Ja
Review №74

Great customer support!I called Bob Jenson to help troubleshoot a thermostat issue and gas leak. They got it done and the whole process was easy and efficient. Their customer service rep, Marcella, was great at follow-up and their technician, Roy, was super knowledgeable and helpful. I felt like Roys goal was to support the customer and I felt good about my overall experience.

cu
Review №75

Very happy with product and installation. Installers Randy and Sammy did a great job.

He
Review №76

Tom is a great technician who was able to assess, communicate, and accurately diagnose our repairs. Tom then worked quickly to restore our a/c and then made recommendations for repairs and equipment reliability that was tailored to our needs and financing. Tom’s skills and professionalism turned a bad day into a great one! Thank you Tom!

Mi
Review №77

We have been customers of Bob Jensen for 20+years always great service.This time our ac went out during a heat wave and they had it fixed within hours. We can not thank them enough for the great service

Je
Review №78

My Service Technician John R was very professional and knew exactly what my problem was. He completed a full service maintenance and my system is up and running with no issues. I highly recommend using Bob Jensen and ask for John, you wont go wrong!!!

jo
Review №79

Great service

An
Review №80

Totally satisfied

Fa
Review №81

Responsive, on time, and great work. Highly recommended.

Cr
Review №82

Very responsive and professional. Great company that I have already referred a coworker to

He
Review №83

We have been using Bob Jensen Air Conditioning and Heating for years. Very happy with consistent service. Happy to recommend them.

Do
Review №84

In a nutshell, if you need HVAC assistance, whether for repair or replacement, you can trust Bob Jensons technicians to be honest, skilled, polite, and personable. The nitty gritty: With impeccable timing, my 20-year-old air conditioner failed during a really hot day. Since I had dealt with Bob Jenson before and was pleased with the results, I called them. Swamped with other business, Ellice scheduled John to visit us a few days later. In the meantime, I did some research and suspected that the condenser had failed, but knew that could have been just wishful thinking. When John arrived, I let him know that I had done some research and was prepared for having to replace the HVAC system. John said, Im not here to sell you anything. Lets see what we can do to get you back up and running. And, luckily for us, John found that it was indeed a failed condenser. He also told us that our system was in fairly good shape given its age, and that we might have up to 5 years left on it before replacement was needed. We discussed BTUs and condenser sizes and John confirmed my research, not trying to push me into considering in the future something that was more than I would need. Please do call Bob Jenson if you need help with your HVAC system. The prices are reasonable and the service is top-notch.

Mi
Review №85

Overall just a great company to work with. Everyone is very friendly and knowledgeable.

La
Review №86

I am very pleased with the excellent customer service provided by Marcella and everyone in the company.From the very first call, Marcella has always been very helpful and polite. At some point, I felt bad to be calling for inquiries so multiple times and she always reassured me they’re at my service in a very non judgmental manner. Highly professional and simply delivering the best. Top notch company.I got my HVAC system replaced by this company and the whole process was as smooth as possible. I had previously contacted a very popular SD HVAC company and the service was lacking in so many areas to say the least.Marcella along with colleagues Cyrus, Roy, Randy and crew truly reflect the quality Bob Jensen co. delivers. Thank you!Highly recommend!.

Mi
Review №87

Installed a Rheem heating unit and Bosch AC outside unit to replace existing older system that was leaking slowly. Competent and professional. Great attention to detail and better value for money over big box places or those you see advertising about white gloves on TV all the time! This is the 2nd system I have purchased from them and recommend them to anyone who asks without hesitation. Thanks guys!

Ni
Review №88

I am very pleased with Bob Jenson. Tom was professional, found and fixed the issue quickly and was a very clean worker! We will definitely recommend him and the company to family and friends! Thank you!

Ca
Review №89

Trusted service and value professional care with routine maintenance every year.

Mi
Review №90

We have used Bob Jenson Air Conditioning and Heating for many years. We have two whole house AC units and both have been running perfectly for years thanks to the maintenance service from Bob Jenson AC.Excellent service, experienced technicians and good value for your money.

Do
Review №91

I give top ratings to Bob Jensen Air Conditioning and Heating in every category. In particular, Marcella Gorghis in the Service Department was gracious, knowledgeable, and most helpful in taking my service request. Then she offered me suggestions and options to get exactly what I needed to solve my air conditioning problems as quickly as possible on a hot summer day. Nobody could have been more helpful than she was. On the other hand, Bob Jensen AC & H installed my systems 22 years ago. Only two times before in all those years have I needed service, a testimony to the excellent installation work as well as the excellent system they installed. But when you do have to call for service, and you get a representative as courteous and competent as Marcella Gorghis, you know you are in good hands before the service technician even arrives.I must also commend service technician Roy Villa for going out of his way to make certain everything was checked and informing me of things I had never noticed. Roy patiently listened to all my thoughts and concerns before beginning his work. My air conditioner received the repair it needed and Roy took added steps to ensure that the problem would not occur again. But he further took steps to reassure me that all my concerns were dealt with so I can feel confident my system will last for many years to come. No service technician could have been more efficient and competent than he was. In the 22 years since Bob Jensen AC & H installed my systems, only two times before have I needed service. But when you do have to call for service, and you get a technician as courteous and competent as Roy Villa, you know you are in good hands from the moment he arrives. Everyone at Bob Jensen is first rate.

Br
Review №92

It is the most responsive and professional service organization we utilize.Just keep doing what you do.

Su
Review №93

Always a pleasure to have maintenance given such good detail. Thank you.

Al
Review №94

Great service and price!

Al
Review №95

We had a great experience with Bob Jenson! Mike came out and spent a lot of time with me, answering my questions and making a thorough assessment of our house and what would work best for our needs. The quote was better than others we received, as well. We went with the central HVAC. Tony and Sammy did the install and they were the best! They were enjoyable to have around and were very patient with all of our questions. I know that our house came with some challenges, which they handled beautifully. I highly recommend this company!

Jo
Review №96

Cyrus was here a few days ago to do my semi-annual maintenance, and as usual did an excellent job. Hes my favorite. No wait, Simon is my favorite. Oh, its impossible to choose. Great guys, very professional, friendly and considerate (they wear booties over their shoes when they come in the house).Its always a pleasure dealing with the office staff, too. No matter how busy, they always make me feel important (UNLIKE companies that leave me on hold with a recording telling me that my call is important to them).The people at Bob Jenson A/C & Heating genuinely care about their customers. I would (and do) recommend them to my friends and neighbors.

fr
Review №97

Tom gave us way more than we expected

Br
Review №98

Great Company, Fair Prices, Excellent Service!

Mi
Review №99

Always very helpful and they work with you on pricing

La
Review №100

Very professional company. Prompt, great scheduling and most importantly they communicate! I do recommend them.

Information
12 Photos
100 Comments
5 Rating
  • Address:1347 Broadway, El Cajon, CA 92021, United States
  • Site:http://bobjenson.com/
  • Phone:+1 619-440-5634
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Air filter supplier
  • Contractor
  • Furnace repair service
  • Heating contractor
  • Insulation contractor
Working hours
  • Monday:7:30am–4:30pm
  • Tuesday:7:30am–4:30pm
  • Wednesday:7:30am–4:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7:30am–4:30pm
  • Sunday:7:30am–4:30pm
Offerings
  • Repair services:Yes
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