No help is to be had at this location. My package was left on my stairs in the rain. This is the second time. I have a nice covered porch 1 step above where the package was left in the rain. I am a fall risk. Disabled senior citizen. Leaving the package where the current delivery person is leaving it, creates a fall risk for me.

My package was not available for pick up after they assured me it would be available for pick up today. Their drivers dont seem to know how to follow instructions for package delivery which has caused many delays in me receiving my package. The supervisor seems to have a problem resolving this issue. Not courteous and very unhelpful!

UPS ship center at 601 W43rd st NYCHas been a go to for me for 20 plus years. Good service and helpful guysAt the counter. I use this location for my business & personal shipments.Just wanted to add above review wasFor NYC ship center. I have visited Edison ship center also. The service at Edison was great also. Guy a counter was friendly and helpful. He gave me shipping supplies that I needed. Would definitely use them again.

Dropped off packge at 11am and it was never ut in the system. Callled customer support and they could not

I had a package that was supposed to arrive on Saturday 4/10. I could see on the tracking website the package was out for delivery since 9am. I had a family member waiting on it. When I checked the status of the package at 4:16pm, they said an attempt was made and they will try again on Monday 4/12. So a boldface lie was told regarding the attempt to deliver my package and probably others in the area. This location doesn’t have great reviews, so I will assume the drivers and probably the management are less than competent. It was probably the end of someone’s shift and they decided to call it a day. Also you cannot contact UPS on the weekends as the phone menu keeps sending you into a loop. I will use the regular postal service from now on when sending packages to this area in NJ and save some money too. What a disappointment to have to wait until the following week for a delivery that you should have gotten today.

Horrible experience here. Pick up is not shipping. Dont call it shipping if I need to pick it up

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! The man was so rude! I wish I got his name but the worker made me cry so badly I rushed out and did not get a chance. My boyfriend sent me a gift and because it was under his name I could not be handed the package...I understand the policy but the worker was SO RUDE TO ME about it. He went ahead to call me sweetie and continuously was yelling at me that I was in the wrong. Would NEVER recommend going here unless you are looking to get a head ache and cry.

Simply horrible. I scheduled a pick up for Monday. The package was never pocked up. I called on Tuesday and was told they would communicate withthe driver to pick it up. The driver never showed up. I then went online AGAIN to schedule the pickup for Wednesday. I called UPS at 1 pm EST and they could not locate my pickup confirmation number. As of today, this is my eleventh call to UPS to try to get this package picked up. I could have driven the package to the destination faster than it UPS

I worked here from August 2017 to January 2018. About 5 months, sunrise shift, preload. My direct supervisor was...awful to say the least and HR/Trainer wasnt the nicest person around but she cut me a lot of slack. If you work the sunrise shift heres what to expect:•Get on Marions good side (shes favors people she likes and treats others like s#it)• Peak season means lots of OT, and one ten minute break a couple hours into the shift and working your butt off the rest of the time (I once worked from 12:05A to 9:45A with only one 10 minute break• Supervisors getting pissy when you take a bathroom break, they hate that• Confusing layout (Whether you work in primary or in a boxline)• Dont be late at all, youll end up doing grunt work•VERY high turnoverAnd countless more. Sunrise gets $11.00 per hour to start with, $10.20 during orientation week and other shifts make $10.00 per hour. Most people only last a couple of months of that. This is a place that you work, moonlighting or otherwise, when you need a couple extra bucks. Its not something that you want to do for an extended period of time. They will hire anyone as long as youre 18 or over, clean background and willing to do heavy labor.

Employed 6 years overall decent polite guys on all walks in fun chatty coworkers, management once you get to talk with them see how their mind works, sadly the downside too was alot of out of touch personalities alarming favortism bullying, damage in hirings and seeing troublemaker employees get away with alot..... how hasnt legal action happened yet baffles me, its not the inmates running the asylum especially in a warehouse logistics atmosphere

This UPS CUSTOMER CENTER must be permanently closed. It is evident that management at this location has no control over his corrupt delivery drivers. Basically, customers make purchases for the drivers to steal. I wont be surprised if management is also getting his share of packages. I will personally start a petition to close these F***ERS DOWN.

The guys at the customer counter provide impeccable service, they are friendly and polite and willhelp you anyway they can.

The customer service is second to none,very professional

Company lies about delivering packages or they state the packages were lost. If I could give zero stars I would. Delivery driver wrote that he/she delivered the package but not once did my surveillance camera show a UPS driver. Two days later I am tracking a second package and it just vanishes after missing the delivery date. Awful service, avoid UPS in this area at all cost.

Closed Saturday and Sunday - year 2021

Give a bonus to the man that delivers to Highland Park he goes up to everybodys floor and drops the packages at their apartment door step and he doesnt even need to do that

Great Customer Service to get your packages shipped to your love ones before Christmas...

Kevin and Scott are amazing! They are so patient, kind and helpful. Dont be surprised if you give an attitude, you Will.. eventually, get it back to you! They are Frontline workers!!! They are working like its Christmas!! Too much work and barely enough people. Comparison and Consideration goes along way people!!

They consistently lie to you about where your package is. They don’t know any of the facilities. Had a customer service rep tell me Edison has no customer care center when I in fact worked there. Anytime I get a package through ups I can just assume it will show up days after their expected delivery date because they don’t care. They don’t prioritize packages that didn’t get shipped out the day before. Then when you call them on all this you get hit with oh it was beyond our control. BS!!!! I would rather have someone chop off my arms and legs and have me roll to get my package then choose ups to ship it. The past 5 months getting stuff from you guys has been the equivalence of sticking my hand in a blender....MISERABLE

Package missing for over two months, impossible to get help from customer service and now fighting for a refund with a lot of finger pointing and bureaucracy. If you reach out to them on social media, you get a quick response but ultimately NO HELP.

Kevin and Scott provided impeccable customer service experience

Disappointed and Angry! You delivered my package last Tuesday evening. Nobody rang my doorbell and Illegally signed for my package without my permission. I NEED A RESOLUTION NOW! THE PACKAGE I ORDERED FOR MY DAUGHTER, I HAVE TO GET AGAIN BECAUSE OF YOUR CALLOUSNESS AND NEGLIGENCE. WHETHER YOU FIX THIS OR IM GETTING AN ATTORNEY!

Such a great crew working here. Shipping is all about customer service and these guys are hard to beat

Attempted 1 delivery and sent my package back to the company. And lied about a second delivery. My sons birthday gift at that. Will never use your services or deal with a company that uses your services. I wanted to give no star but app didnt let me.

Great sexuriry

No problems to report. Customer service was great. No long wait. Just in & out.Thank u UPS!

Most horrible experience with Shipping ever UPS is trash. Don’t matter how cheap it is stay away go to FedEx or any normal company that can really deliver and hold your packages when need it.

Fast pace working environment, good working environment!

I had to wait but I got all my questions answered thanks guys.

Package has been sitting here for 1 month they must have stolen it!

Very helpful quick & painless lol

Very slow service for pick up during the evening hours. Maybe due to usually only a single person working there whenever I need to do a pick up. Staff are usually friendly and helpful.

Don’t understand how a package can be “Out For Delivery” at 9:15 then 10:00 it’s being held. Called being lazy. If you don’t like your job then quit. I know times are hard due to the current pandemic. But in all reality it makes zero sense to boast “FrEe NeXt DaY sHiPpInG” and it’s been 4 days already. For all of that I would’ve picked Fedex. My package would’ve been thrown around the facility but delivered ON TIME.

I live in senior bldg in Elizabeth I wait for pkg that are never delved to me driver never buzzes door and leaves pkg at pickup site last time he left pkg over 2 miles away and there is a pickup site across street from me! There is no reason to drop off to anyone but me I track all pkg and wait patiently for them

Went there and the self serve computers were down. No way to access self shipping. Guy working says he doesnt have access to use it. Suggested going to ups store down the road. And pay more to ship same items. So much for convenience.

Absolute horrible service and communication with this facility. Six different calls later, a paid schedule delivery, and my package being “misplaced” I finally just went and got it myself, wouldn’t be so bad if it didn’t weigh over 100 pounds

Tracking states package was signed and delivered. Package was never delivered.Name stated clearly on package. Driver delivers to someone name Dee

Very very poor experience. I am a tourist in USA and in a span of less than 1 month I have suffered more than my share. First time the birthday gift never reached on time and reached 10 days late! Second time I paid extra for 1 day shipping and it never reached even after five days. My plans got ruined and messed up thanks to UPS. A company that no one should ever use

This is unbelievable. First they were late a day delivery and then I got a call that come between 7-8 pm. I got there at 7:15 but they were closed. Called 1800 number and was advised to pickup on Saturday. And they are closed again. Nothing in Sync here.

I’m a driver, for pickup ups, load, from, 155 clover pl Edison,all the time, 5 or 6 hours late, very bad service very bad place,

Chasing my package since 12:30 p.m. 11/27/15 delivery drivers try to deliver packages when people are at work. trying to get customer service to locate my package to see when is the best to pick up at one of the locations after they confirm that my package was ready to go pick up i went to pick up my package at this location opening hours 8 p.m. to 9 p.m. No one ever opened the door lights were on inside 25 people outside in the cold including myself after an hour and 15 minute wait I never got my package.

I was having the hardest time trying to track my package/ get it delivered. I went to this location and Kevin and Scott were WONDERFUL. They were able to track my package and get it to me with no issues.

TERRIBLE.PLACED AN ORDER ON AMAZON, UNFORTUNATELY SHIPPING FOR THIS ORDER WAS WITH UPS. DELIVERY WAS DUE LAST WEDNESDAY AND ITS BEEN SITTING IN THE WAREHOUSE EVERYDAY. CALLED AND CALLED TO SEE WHATS GOING ON. FINALLY GOT IN TOUCH WITH A MANAGER WHO WAS RUDE AND CONDESCENDING. TOLD ME IT WOULD BE DELIVERED BY THAT SAME DAY AND IT WASNT. I ASKED IF SHE COULD GIVE ME HER OFFICE NUMBER, SHE GAVE ME ONE OF THOSE DUMMY NUMBERS THAT ARENT EVEN REACHABLE.ASKED IF I COULD PICK IT UP SINCE ITS BEEN IN THE SAME LOCATION, AND SHE SAID YOU CANT COME PICK IT UP BECAUSE IM NOT GOING TO GO DIGGING THROUGH OUR RENTAL TRUCKS (WHAT THEY USE DURING THE HOLIDAYS) TO FIND YOUR PACKAGE. REAL PROFESSIONAL.SAME THING HAPPENED TO MY BOYFRIEND AND I ONLY KNOW THIS BECAUSE WE LIVE TOGETHER AND THE SAME THINGS HAPPENED TO HIM EXCEPT HE ORDERED THROUGH APPLE AND HIS PACKAGE WAS DUE LAST MONDAY.LITERALLY, FROM HERE ON OUT, EVERY TIME I ORDER ANYTHING EVER AGAIN IM GONNA MAKE SURE THAT I KNOW WHICH SHIPPING COMPANY WILL BE DELIVERING MY PACKAGE BECAUSE IF ITS UPS ILL ORDER SOME WHERE ELSE AND MAKE SURE THAT ITS EITHER FEDEX OR AMAZON WHO IS IN CHARGE OF DELIVERING MY PACKAGE. 😡😡

Tracking # 1ZW29853YW93628474. Ordered from company in Lyndhurst. Tracking shows package in Lawnside, NJ on Dec 10. Next track shows departure scan Monroe NJ where I am. Next scan shows it was sent to Edison so I wont get it on the day it was promised. Second straight time they screwed up sorting. Last time it was my heart meds from Novartis. Novartis paid for second day air. Took six days to deliver. Same deal. Edison sorted incorrectly. Impossible to get anything but a real answer from person on the phone who just gives scripted bs answers.

I would give them a 0 if I could. A package was delivered to me but it doesn’t belong to me and was delivered to the wrong address. I tried to do the right thing and report it to them after 6 phone calls and promises that someone would be out to come get it to re-deliver no one has still picked it up over a week later. One rep even told me I had to bring it to the correct address myself. Terrible service and communication between the 877# and this center. UPS made the mistake and should be jumping through hoops to fix their error. Not make someone who shouldn’t even be involved have to do your work for you.

Tough to find, but the guys that work there were great, very helpful and went out of their way

Be aware... Dont go during lunchtime, I visited this location during my lunch break and was surprised to see an out to lunch sign on the door. There were over 10 ppl waiting for service. In this day and time just cant believe they wouldnt have staff available to assist customers.

Closed for lunch???¿ Thats for Mom and Pop stores, not multinational conglomerates! Really?! I just drove 45 minutes each way to sit here for an hour so UPS can save money on their staff so they can close for lunch???? That is absurd, along with the dispatcher not calling me back twice to arrange a pickup. Dont use UPS but if you have to, avoid this dump.

Had a package of medicine being delivered. Saw the UPS truck outside and by the time I got downstairs he was gone. No doorbell. No knock. No package. I checked every one of my neighbors doors - no package. I called UPS immediately and simultaneously chatted on their website. They couldnt contact the driver. They had to contact local dispatch who would get back to me within an hour. DID I SAY THIS WAS MEDICINE? Two hours later and no call from dispatch. I call back and after reeming out customer service rep he thinks it best to transfer me to a supervisor. She puts me on hold to call the local dispatch. Ive been on hold for 15 minutes. THIS IS LOGISTICS? Hey, UPS, everyone of your drivers has a cell phone. When they scan a package theyre supposed to do it at my door so GPS can see where they left the package. Of course they are claiming they do not have that information. IT SHOULD NOT TAKE ANY LONGER THAN 5 MINUTES TO CONTACT A DRIVER!!!! THIS IS TERRIBLE BUSINESS PRACTICE!!!! AN IDIOT CAN ORGANIZE LOGISTICS BETTER THAN THIS!!!! Bad! Bad! Bad! The driver is claiming he dropped it at my door. I was at my door a minute after he pulled away. NOT THERE.

UPS customer counter employee Kevin very efficient and respectful. Afternoon employee Scott another respectful and very helpful.

Ordered a stroller on Amazon, paid for 2 day delivery. Package out for delivery ALL day. No call, no delivery attempt. 30 minutes before time limit/end of day delivery my status updated to unshipped-arrived at carrier facility delayed until Monday!!! Package out for delivery since 8:29 am and the carrier facility is in the same exact town!!! Not pleased at all! If I wanted Monday delivery thats what I wouldve paid for! Dont play with peoples time or money, completely disgusted!

Good service. Check their lunch break hours. I had to wait one hour because I reached couple of minutes after their lunch break started.

Return my package from the driver to the warehouse without delivering due to a holiday.....on July 19th. This package had a two day delivery option because I needed it prior to the weekend.

Perfect and always pick up my packages from them if Im. It home. Very convienent and close as well.

Id say that until we moved to Parlin, 99.9% of the time UPS used to deliver when they they said they would, or leave a notice otherwise. This city has THE WORST UPS DRIVER EVER!Today makes THE 3RD TIME in 6 months that my high value signature required package shows as on vehicle for delivery, and then NO DELIVERY ATTEMPT and NO NOTICE. My cameras footage confirms that no one ever approached the property. This typically happens with ONLY HIGH VALUE PACKAGES! Neighbors confirmed they had similar problems.This stinks! I take off of work to receive these packages. UPS says theyre delivering on a specific date, and then no delivery! This is exactly the worst thing any carrier can be: unreliable -- even if its due to one dishonest/unreliable/irresponsible driver.

Every time I go in there its fast friendly service and the gentleman that works that shift is always friendly and willing to help!

Great service

Package from phone company, delivery needed signature; came at time when no one was home. Had package sent to local UPS store location for pick up. Package got lost and never found!!! Phone company resent the order. Tracking said package in delivery truck for delivery by end of day. NEVER CAME.!!!!! Called UPS. Was told driver left package in warehouse. What is going on?????

0/5 Horrible. No way of actually contacting the facility directly and the support center line provided is useless. Went in and no one knows where half the packages they sent out are because of whatever driver decided to just lose them.

I honestly don’t which is worse this location or ups call center helpline. My package supposed to be held at this location I went to pick up they can’t find it. There’s nothing they can do but call me if they find it. Staff was tired didn’t want to look anywhere else but the shelf it was supposed to be. Call their helpline they can’t do anything at all to help you but give you address of this location. Please use other service.

I paid Tues. From Fla.and was told package will get there by Fri.Nothing Fri..I check tracking and they say the address was incorrect. I check my paperwork and the address was given correctly, now I have to travel 20 minutes to get it and theyre saying it wont be available until Tues, Unhappy customer

Needs work they need packages outside without ringing the doorbell

Horrible Service. I was supposed to get my package on a certain day and received it two weeks later. HORRIBLE HORRIBLE !!!!

I missed my parcel and i ordered for same day delivery for personal visit and pickup. On same day i got a call from UPS in night we have your parcel and you can pickup. Once i visited UPS person says parcel is still not reached back to office. No sync within the team.

My package is two days late with no updated package information!!!! It’s a perishable package and when I call UPS they are saying the facility doesn’t even know where my package is!!!!!!!!! I paid to receive this package early because it will spoil and you don’t even recognize that! I’ve been calling for two says with no answers!

I worked there for a month it was a seasonal job but I loved it and the experience

My package was Out For Delivery the whole day on Thursday, and I stayed home to make sure I did not miss it. Of course, it ended up not being delivered although it was scanned onto a truck and headed out for delivery. I called UPS and they told me that the package was in a locked room due to it being a high priced item and that the person who has the key comes in at 5:30 so theyd call me when he comes and opens the door so i can receive my package myself. Of course, i did not get a call and how is someone going to come in at 5:30 but they close and 6:30? Now i have to wait until my next day off to get my package since theyre closed on weekends. I dont understand why my package was scanned onto a truck and not delivered and then theyre saying its in a locked room due to it being a high priced item. Honestly, im going to assume someone stole the package or they lost it, because all of this sounds like complete BS.Two day delievery is not turning into a 6 day delivery...UPS never fails to amaze me...

Horrible customer service. Rude, ignore customers.

Zero information .

They keep delivering my Package to wrong Address

Website says it open, when you get to this office there is caution tape across the walkway and it is not open.

UPS Lost my package. I arranged to pick up at their Edison Customer Center but UPS lost my package. It is sitting in their Edison building and they cant find it. It has been 7 business days since I requested the delivery change request.

They don’t deliver on time even if you payed extra for fast shipping. Customer service doesn’t resolve anything. They will drive around your whole block ALL DAY and not deliver your package. Terrible bad for business.

Anytime I’m expecting a package that’s being shipped with UPS, the minute it gets to the facility in Edison it is guaranteed to be late... always. Incredibly frustrating, and I’m surprised more people haven’t gone out of their way to complain about this facility to the regional headquarters. Completely unacceptable.

The place was easy to get to. My package was definitely ready for pick up

Good place for shipment booking. Very helpful staff and parking available.

Staff at the counter are always friendly and helpful. Super fast service too.

Horrific experience with UPS and this location. I was unable to get into the parking lot, the line was out the door not to mention I signed a waiver to have my product left at my home and they decided not deliver my item anyway. Oh by the way its pointless to wait in line that was 30 deep because no one knows what they are doing here and they are just calling people at random. Actual question from the one of the two workers behind the desk Do you know how to work this device? (In reference to a scanner). Reply from worker I have no idea. Now the employee is fighting with customers who are upset because they were told their packages would be here. 15 people left without items but I guess its all of our fault and not UPS

The worst ever! Never got my package on time their second attempt I left the sign note to leave the package with my neighbor they never read it I went to the edison location they let me wait for 4 hours it was a nightmare and the staff really slow never again!

The place is IMPOSSIBLE to navigate. Its bigger than a city. Trying to find where I needed to be took over an hour

Late pickups, slightly long waits but worth the trip to pickup those packages u cant be at home to receive.

Worked here for the holiday season hard work but great pay

Anyway they blame weather on Kate shipments, when the weather was perfect. Forget the dumb stuff I paid to have it delivered on time. Whats messing with, I saw UPS riding around yesterday. The weather huh?

My experience with UPS was awful, I asked for next day air package and never came the next day. then i asked to pick up the package and on the phone they say that is ready and when you go to the center they say that is not ready. I dont know how UPS is still doing business with all the negative feedback that have and they dont do anything to improve and have better costumer service.

Great customer service. Never had complaints.

Very bad, they have not responsible for international shipment delivery. I lost my Reputation and business with my customers.

The counter guys are always helpful when I go ther to ship something.

Scheduled a package pickup and waiting all day for driver. At 6:15pm I see they have updated the status to say attempt was made despite no knock on my door. No notice left so I know they are lying. This is so ridiculous! Now I have to schedule for another day just for them to probably pull the same nonsense. I hate UPS.

Quick pick up and friendly rep at counter

0 stars. Three times they have tried to deliver my package. I have left notes saying that no signature is required, they ignore them. Now I have to drive 30 minutes out of my way to pick up a package that should have arrived last week. On top of that, they are closed on weekends and monday....I havent even been to the center and they are horrible. NEVER USE UPS period.

Untrusty worthy! UPS stands for Usual Poor Service ! I hate them !! The UPS choice is crap show like the rest of there outfit ..they give u a 4 hour window that they dont even follow Im waiting since the window started and we going on almost 5 hours and no updates ...I call they tell me they dont know anything ..2017 u dont know where my merchandise is whats the point of tracking ..10 years ago u knew but Im suppose to believe now you dont know ...brown is the of Dookie and thats the quality they provide u with ...Fed ex is reliable the United States Postal Service is the most reliable but good old brown sucks and I hope they die slow death business wise cause they are as useless as a poopie flavored lollipop !!!! I hate u UPS!!!

I wish I could give 0 star. UPS scheduled to deliver on Friday and it required signature. I arranged to have someone at home to pick it up. The status says truck is out for delivery and will be delivered by end of the day. I have been waiting and then at night 11:00 PM I find that it has been updated that it will be delivered on the following Monday. There is no way I could have picked it up on Saturday from UPS location and had to wait for 3 days. I needed this package so urgently for Sunday and now I dont have it until Monday. UPS service is very disappointing. USPS and Fedex provides pickup service on Saturday where as UPS doesnt. Very very disappointing.

Easy in and out but tiny parking lot.

If there is Zero star, I will definitely do that. They sent me pickup email in the morning. I went there and the guy told me they dont know where it is. I went back home and called their customer service.........took me almost 1 hr......they are not still able to give me the location of my package.......Horrible service........UPS should work on that.....

Friendly, immediate and efficient help from the man who helped me and my wife today.

Kevin is usually there i was a regular he would have my sneaker cleaner boxes ready in a cart excel in customer service Kevin is the man !!!

No wonder u guys have 2.6 review very rude people including their managers. U called them even to hold your package so u can pick it up urself u drive for over 35 mins only to be told its on their delivery truck. When u callled to let them know your displeasure they hang up on you. Very rude people and poor customer service

I have worked here for a temp job...never againnnnnnn.they are lazy...they make you clock out for lunch an then take 30 more mins out for lunch an will try to keep you quite if you find out....if you order anything good luck..people break stuff mislabel it an they will still ship it out an oo yea people do steal..so if you are missing a order its either mislabeld or someone took it...they dont care

The man at the counter couldnt have been nicer. It was fast and easy to drop off a package.

They always miss my package or delivery it at the wrong place. Every package I get, I have to call and complain about it. I am so don from UPS in Edison.