I have left 6 messages for Phil, the used car manager, and my sales rep with no call backs. No emails. I would never leave a poor review unless there was no other option.I purchased a used 2018 SUV for $70,000 from this dealer a week and a half ago. Upon arrival the drivers seat was broken. Not a big deal but I drove 2 hours to get to the dealership for this model I wanted and was not able to come back another day to pick up the car fixed so I said I would have it fixed on my own. They were apprehensive of giving me any sort of reimbursement or credit.. Said they wouldnt just write a check to someone else to fix a seat they could fix but havent yet. Upon arriving home we noticed the rear seats were missing their head rests. I called again and again to see if they had them or what could be done. Again.. this wasnt a $5,000 beater it was a $70,000 used car! Still waiting on any sort of response other than the poor girls at the front desk who I am sure are tired of hearing from me. At this point I am at a loss. Speaking to friends who run and manage other dealerships said to leave a review since we arent getting responses any other way! The last call was this morning and the girl absolutely promised she would call me back if no one else did. No response and its 8:20 PM. Not going to hold my breath any longer. Unless something magically happens I will never deal with this company or refer them to anyone with the lack of responses I have got to rectify this situation. Simple fix was swept under the rug.. most likely because its a used car and not a Volvo. (They do have a Cadillac dealership so thats not the issue).

We own a 2011 Volvo model XC60. The radio and blue-tooth phone connection would not work. We took the car to the Open Road Volvo dealership on Route One, in Edison, NJ, to have the radio and blue-tooth phone connection fixed. The service people checked the car and told us that they could not fix these items. They said that there was a charge of $186.59 for checking the connections. They then said that they could perform a more advanced analysis for $412.67. However, they said that if this advanced analysis couldn’t find a solution, a new radio would have to be installed for about $1,636.31.We looked carefully at the radio and found that a CD was installed. We pressed the eject button and removed the CD. Immediately the radio and phone connection worked.We contacted the dealer’s main office and were told by an Open Road Automotive Group representative that their dealership serviced the car correctly. However, in my opinion, it seems that Open Road only wanted us to spend more money and purchase their advanced analysis or even a new radio.At this moment, I have a bad feeling regarding the Open Road Automotive Group. I would never buy a car or repair from them again or any of their dealerships. In my opinion, you should be alert if you attempt to deal with this firm.

Before coming to Open Road Volvo, I visited a few other car dealerships but none of them compared to Open Road Volvo. This was my first time buying a car and Matt was exceptional. He made my experience great and really helped out with everything, very professional. He made sure the price was right and I drove away with my new car within 24 hours! I couldn’t have had a better experience and would definitely recommend Matt for all of your car needs!!

I bought a CPO 2018 XC60 in Sept of 2020. I love my car however right after purchasing the vehicle the rear taillight went out (within a week). There was condensation and water damage. This had to be replaced. This was covered, but was an inconvenience. I hardly drove the car because I used a different car to commute for work and then was home on maternity leave. When I took it to a different Volvo for an oil change I was told I needed new tires and new wipers. I didn’t know how to identify these issues and I trusted in the dealership. It is extremely frustrating to have purchased a “new” car and already have to be replacing these things on a car I didn’t even drive. Very disappointing.

Worked with Matt Klepper and Andy, and they did a fantastic job. We’d tried to work with a few dealerships in the area, but they were difficult to work with.Matt helped us get the car we liked on the Care by Volvo program. The dealership went over and above to ensure our car was delivered on time and as expected. Matt spent all day trying to coordinate our delivery experience and it was worth it.Good salesman can make or break a brand’s reputation. I must say I’m fairly pleased with the Volvo experience.

I was stuck in a car I didn’t like and there were still 2 years remaining on a 3 year lease. I went to several dealerships, lots of promises but no results. Additionally, I was left feeling as though customer service was dead. Until I went to Open Road Volvo of Edison. Each person I met was friendly, informative and quick to offer support. It is then that I met Matt. By far, Matt was the most authentic, knowledgeable and personable sales representative I have ever had. There was no run around. He presented not options, but solutions and now we are now a proud Volvo family. We not only leased 1 but 2 cars. If you need a car, want an honest sales rep who works with you... Matt is your man. I can’t see buying or leasing a car from anyone else. Thank you Matt, you are not only a good sales rep but a great guy!

Matt and Andrew were fantastic!!! They made purchasing a vehicle a pleasant experience!Don’t hesitate to deal with these gentlemen!

Andy Zhang from Open Road Volvo in Edison was absolutely fantastic. He was completely upfront about all charges, expected payments, and we were able to close a deal in under an hour. I would recommend him to anyone wanting to purchase a Volvo. I had a not so great experience at a different Volvo dealer, who made it feel like we were playing a game, which I didnt appreciate. I wish I had gone to Andy at Open Road Volvo from the beginning. 5/5 Stars!

Dealt with Matt Klepper exclusively by email and some phone before actually meeting him to take possession of the car. Very pleasant and prompt responses. He was able to get to the numbers that worked for me on an S90 and made the conversation/negotiation friendly and not adversarial. I hope my time with the car is as pleasant.

Called them few times to find out about the same car, first 2 times ladies answered, did not even get back to me no follow up, i sent online request no respond, filled up online finance application, no one got back to me, i got my pre-approval from capital one today and i tried my luck again, I spoke to Andy, he did his job he took some additional pictures back and forth i asked for their dealer fee, he came back $3200 in fees, i told him what i can afford montly ( amount still more than their online deal accelerator even with their higher interest rate calculation ) he said his used car manager can only do it if i were agreeging it for another year in term so i told him that i was lookinf for a break from the fees and he came up with another 7gs on top of it with the deal he is trying to offer, i got advised that there is not even new cars at honda (i was not even interested in honda) thats the deal either take it or leave it! I honestly believe that they did everything possible to earn that 1 star!

We worked with Matt and he made the process seamless and easy. When we arrived our car was already prepped and cleaned. As we signed our papers, Matt explained each document clearly and concisely. I can’t recommend Matt enough and the whole Volvo Care experience from signing up online to picking up our vehicle at the dealership was world class.

I couldnt be happier with my experience at Open Road Volvo. Every person I came into contact with treated me in the most respectful and professional manner. In addition, my sales person and the finance manager responded very quickly to my calls and text messages. I was very excited to take delivery of my car, and when I arrived at the dealership, the Open Road Team was excited for me. They left a lasting impression that I will be sure to pass along to friends and colleagues.

My experience at purchasing a Volvo from Open Road Volvo was top tier! Matt, my sales rep, went above and beyond in his OUTSTANDING CUSTOMER SERVICE. He made the experience run as smoothly as possible working around my busy schedule and coming to my home which was quite a distance. I would rate this dealership #1 in Customer Service and Price. I would recommend this Volvo Dealership above any in NJ and Ive owned four Volvos from other dealerships in the past. Open Road you now have a loyal customer for life!

This is the DEALERSHIP TO SHOP! Both Manager, Matt and Sales, Darius were PROFESSIONAL, THOROUGH, PATIENT AND HONEST! This is a team you want to purchase your next vehicle from! Thanks Matt and Darius!

Very good and easy experience ! Matt our salesman was informative and made buying the x90 easy and painless. The best experience Ive had a dealership ever! Also Everton was great going over all the details once we made the purchase . Highly recommend Going to open road Volvo!

6 Month ago changed the oil to My 2008, XC70, 5 weeks later message appeared, car needs oil, took my car to service, Robert service manager said my engine is burning oil, I need a new engine and handed me an estmat of $4500.00 of course Ideclined, time came to change the oil 3 month later, went to local Mecanic, changed oil, centric $80, now its time to chang, Iopened the hood and i checked the oil, was so clean, and full to the max mark, that means my engine is fin, not burning oil, right away i knew that Robert and his techs were so dishonest, they probably annoyed to work on a 2008 car, so i took the car October 5th to the delership to change the oil, told robert the full story of what happened, he only replied ok, ok, paid the $133.83, supposity they installed 8 qurts of oil when the engin capasity is 7.7 qurts only, tecnecly they installed only 7 becuse tank was not full to the max mark, called up Sunday, october 19 when i checked oil and found it short, no reply.I delt with this dealership for the past 10 yers, bought 2 cars, they were very different staff and class, never in my life i would even think that dealerships behave this way, what a sham, how would you trsut with your car if you cannot trust with the server who works for the maker of the carNote that every time i get my car serviced handed $20 to srvice person to buy coffe for the techs nxt morning.

Our experience with Matt was A+. He went above and beyond to help us find the car we wanted, exceeding our expectations with price. Prior to arriving at Volvo, we spent several days shopping at other dealerships; Matt was by far the most professional and personable salesperson we worked with. Cannot recommend Matt and his team at Volvo enough.

Hi my names is Rosa and I just wanted to say what a great experience it was dealing with Matt. I have Dealt with many dealers in my time and I have to say Matt was one of the best ones I have had. He was very honest and straight to the point.

I had an amazing experience at the Open Road Volvo in Edison. Andy Zhang was so professional and very knowledgeable. We were pleased with our purchase.If you are looking for an excellent salesman, ask for Andy Zhang.

DO NOT BUY CARS FROM THIS DEALERSHIP!!! I just recently purchased a Certified Pre-owned Volvo. The salesperson, Barry, seemed like a credible man of good character who turned out to be nothing but a lying snake. I was felt to believe that I got a good deal, when in fact, I paid more than I should have. He stated to me that he couldnt go any lower on the price because he had paid more than what he was selling the SUV for. His reasoning behind this was because they had to make room for incoming inventory. Turned out that the dealership actually lowered all their prices on their vehicles by as much as $1,000.00, some identical to mine, a couple weeks later. It is just morally wrong to deceive a customer like this, knowing full well they couldve sold the SUV for less.The SUV I purchased turned out to have issues with the transmission. I CONTACTED THE DEALERSHIP REGARDING SUCH AND WAS TREATED WORSE THAN A DOG. Its almost like that didnt know me now. They were rude, belligerent, and unprofessional with their yelling and hanging up on me. JUST A BAD, BAD EXPERIENCE. DO NOT RECOMMEND!!! AND DID I MENTIONED THE RIDICULOUSLY HIGH DOCUMENTATION FEE OF $699.00?

Amazing customer service & hospitality. Knowledgeable sales group willing to help & understand my wants and needs when it comes to picking a vehicle for my family.

Recently purchased a vehicle from Open Road Volvo in Edison, dealing with Claire, Chris and Nick the experience was flawless from beginning to end the communication was spot on. This is a great team to work with I would recommend 100%. Very happy with my purchase and experience with the dealership.

I highly recommend this Open Road Volvo Dealer. I had worked with Matthew Klepper who is very diligent / delightful and works so fast. Last week, I had visited in Volvo Ramsey dealer where I had horrible experience and was thinking that I don’t want to to buy Volvo anymore. But after I visited this Open road Volvo today and worked with Matt, I totally changed my mind and purchased my car today. During all paperwork processes and registering insurance, Matt was very helpful and patient and take lots of time to make this happen which I couldn’t get the customer service from Ramsey. All staffs are welcoming to all customers and cannot feel any discrimination. I forgot other guy’s name but he is also so helpful to explain all features of my car. I would like to say that you should visit here Open Road Dealer when you want to buy Volvo. (Don’t ever go to Ramsey unless you want to pay more and feel discrimination). At Open Road, you would feel you are the valuable customer for them and think that it is worth to pay for these customer experience. Five stars are not enough for Matt!

Had a chance to purchase a Volvo from Open Road Volvo of Edison NJ in the last month. I got connected with Andy Zhang in sales and he mad the purchase process amazing. I was a few states away and he handled everything with confidence and great communication. Could be happier with the purchase and Andy was a great person to work with. Volvo of Edison is lucky to have him!

When I walked into Open Road, I was uncertain about whether I wanted to purchase a CPO Volvo XC60 or lease a new one. Matt was my Sales Rep and he went through both options for me and patiently allowed me to test drive several vehicles. We decided on leasing and then I promptly contacted my wife who visited Matt several days later and she leased a new XC60 as well! We are a total Volvo household and that was all due to Matt. I have been driving for 30+ years and hands down, Matt is the absolute best Sales Rep Ive ever had. Professional, smart, kind, pleasant, hard working, and dedicated. He was never pushy, arrogant or any of the negative characteristics sometimes associated with Sales Reps. I cant say enough about the quality of this guy - top notch all the way! We will be Open Road customers for a long time!!!

This is the wrong place for buy a car. I had the worst experience buying an used car from this dealership. My NJ temporary plates expired a week ago and they never send me the registration of the car and the new plates so I cant drive my own car. Nobody there answer calls or respond emails. All the staff members are incompetent and unprofessional. Dont waste your time, definitely I dont recommend this Volvo dealer.

After a bad experience with another Volvo dealership my husband reached out to this one via phone and provided them with all the info of what we were looking for and what we wanted to pay to make sure they even had the inventory and not waste our time.He ended up speaking with Matt, who we ended up doing a deal with. He was knowledgeable and very easy to work with. All the paperwork was done via email and when we went to pick up our car it was fully ready. bright and shiny just waiting for us.We will def be back here and service our car at this location as well.Great job!

Very happy with our experience at Open Road. Matt made the process seamless...highly recommend working with him!

There is a clear vacuum of leadership in the location. They are very friendly in trying to fix their mistakes, however, I cant help by leave this review. My message to the owner/manager of this location: Wake up!

This place is a scam. I received emails from Alexis Buono saying she’d match any lease price on any vehicle. I picked out the nicest vehicle and she said absolutely. Transferred to her manager her then said absolutely not, and that Alexis isn’t a salesperson and was just saying that to get me in the store. That’s extremely dishonest! I wouldn’t trust these people.

I recently helped assist my Mother in leasing a new vehicle at Open Road Volvo of Edison. My mother has been a loyal customer for over 13 years with her Volvo, and was time for her to upgrade to a newer vehicle. I felt right away that I was putting her in good hands after I made the appointment for her to come in for a test drive, and that’s all due to our Salesperson Claire!!! Claire was so nice and professional, but mainly just gave off a welcoming and comforting vibe to us. She went well above and beyond by getting the exact vehicle with all the trimmings that my mother wanted!!! I highly recommend if you’re in the market for a new vehicle, and are interested in getting a Volvo to please stop in to see Claire and the amazing staff at Open Road Volvo of Edison!!!!

Thank You Claire and Rudy!!!I recently enjoyed a great experience working with Open Road Volvo.Being from the Philly area, I couldnt just drive out to various dealers and test drive their vehicles. So i was relying on internet searches and was very lucky to find Open Road Volvo (mostly because they had great reviews and their prices were very competitive).Either way, being from a further distance, TRUST was going to be a huge factor. Open Road Volvo has exceeded my expectations at every step.Claire has especially made this process so seamless. She was very professional, helpful and attentive to my questions and concerns regarding the truck I ended up purchasing. I really felt like I was dealing with a family member or friend.Rudy also provided the icing on the cake when the deal was about complete. He provided all the answers to my technical questions and was NEVER pushy about making the sale.Oh, did I mention they delivered my new vehicle to my doorstep?Yes, they do that too.My only complaint is that you guys arent located any closer to my area so I can get my regular service done there too!Great work Open Road.Thanks again,Antonio

I came solely with the intention of test driving one of their cars, and walked out buying a brand new Volvo. Barry C. was ridiculously helpful and very forthright, he even stayed an hour after they were supposed to close to make sure I was satisfied with the final numbers. It really was an awesome experience and overall it was a pleasure to have worked with all these amazing people.

My sales person was Claire and she was very helpful and knowledgeable. She listened to my needs and wants and provided me with not only a fantastic vehicle but a wonderful buying experience. She did not pressure myself or wife and made purchase a happy experience and would recommend her to anyone in market for anew Volvo.

I had a great experience here! I wasnt quite sure what kind of vehicle I was going to lease and had tried a few different car places, but once I walked in and met Claire it made my decision quite apparent. She really took the time to help and helped me find exactly what I was looking for. I also met Nick and both Claire and Nick were personable and understanding which made the process easier and comfortable. Even after driving off the lot with my new car I contact Claire sometimes and she makes time to answer my questions. I LOVE my car and because of her Volvo has gained a new loyal customer!

Fantastic service! Rob in the service department was the definition of great customer service. Attended to my needs swiftly and diligently. Thank you.

Both Claire and Rudy with Open Road Volvo of Edison were incredible in providing exceptional service to secure my family the perfect vehicle for our needs. After many frustrating experiences at other dealerships, they made the virtual process a seamless one during a difficult climate. My wife and I cant thank you enough! We love our new S60 and highly recommend!!

We bought a used Subaru thru Claire and it was a seamless experience. She was professional, responsive, and made the entire process easy. She sent a video of used car before we went in describing any issues. One week later someone stole our license plate in Brooklyn right as we were about to leave the city for 2 months. Claire helped us navigate the inconvenience and get replacement plates ASAP and we didnt miss a step on our trip. We are definitely going to recommend Claire to anyone looking for a VOLVO.

Rudy and Claire were excellent on helping me find my new Volvo. They were very informative and patient while my family and I were deciding on the best option for us. Highly recommend working with them on all your future purchases or leases. They went above and beyond to ensure we were happy and continue to do so today. Thank you again.

I worked with Kevin two years ago on a purchase at the Volvo of Edison and it was a great experience. Recently, he worked with me to find the right car for me again! He was very thoughtful of me and remembered where I work, the last deal we made, and other things. It really showed me that he cared about me, the customer. He was pleasant and helpful throughout the entire process. He worked quickly and did things behind the scenes so that the least amount of time was needed to do the required paperwork when I showed up to pick up the car (securing financing and handling the insurance). 10/10 would buy again (and ask for Kevin)!

I had a great experience working with Barry C. to get a Volvo XC40. Barry was very helpful, making everything work out during the pandemic. He was very responsive and easy to deal with. The process was a smooth and quick transaction. He is very knowledgeable and waste no time. I know Barry will take care of the next person as well as he did for me.

I just recently leased an XC40 from Open Road and cant say enough of how pleased I was with the experience and service during the current crazy times. I was contacted immediately after an online inquiry by the sales person Claire who was able to get me in the perfect vehicle that I wanted. Over a few phone calls and emails Claire along with the sales manager Rudy were able to put together a great deal on exactly what I wanted. The lease experience was exceptional and the process was extremely easy and painless and the new vehicle was delivered right to my office. !!!!!!

Honestly I thought buying a car virtually would be a headache. But Claire and Rudy were pretty great during the entire situation. They arranged to have my car delivered to me at work. The delivery driver was awesome and took the time to show me all the features of my new vehicle which I greatly appreciated. Over all a great experience.

My wife and I had a fantastic experience working with Claire and Rudy at Open Road Volvo. They were both so easy to work with and helped us find exactly what we were looking for. Highly recommend if youre in the market for a Volvo!

My husband and I worked with Claire and Rudy when selecting a vehicle for our new lease . They were wonderful and professional!Claire was everything that you would want when making a big decision like this: responsive, efficient, kind, knowledgeable, etc.She made my husband and I feelextremely comfortable; and our decision to move forward was very easy.Thank you Claire and Rudy!

My wife and I would like to thank Rudy and Claire who made the whole entire process of purchasing my 2020 Volvo XC90 smooth and simple. They were extremely helpful and courteous. We will recommend Rudy and Claire to all of our friends and family. Thanks again!!!

Claire was fantastic and extremely professional during the whole process. Our transaction went very smooth. She got us a competitive price on our beautiful Volvo XC60. Would highly recommend.

If you are in the market for a Volvo go see Claire Hood at Open Road Volvo in Edison, New Jersey. Claire made the buying experience an easy one. She was professional, patient and above all, put our needs and concerns first. True Professional!

We have been customers at this place for quite a few years. In general the experiences have been decent, until our recent interaction with dealer Barry. We had the full intention to buy a new car, but Barry was pushy and quick to make a sale. He wouldnt allow us to finish our explanations and rushed out of the room to finalize the deal with his manager. When he returned, we asked for loyalty discount as this is the second Volvo car wed be buying. He got agitated and said he was too busy to deal with us! He actually told us to get out of here! I do not believe we were unreasonable. We drove the car for a little bit and was already sitting down to buy it. The whole process took a little over an hour. Being pushy, he however still seemed frustrated that he couldnt not make a quick sale. He eventually apologized and said the dealership was shorthanded and he had been busy. But this was not our problem. This is not the way to treat any customer.

It was a pleasure doing business virtually with Rich, Claire and Rudy. Didn’t think that this was possible during this pandemic but they made the process seamless. The team was very responsive, professional and made my experience stress free. Love my new Volvo!

Barry Chaskes & Rudy Baez were extremely helpful in purchasing our new Volvo during these times. The process was super fast and efficient, probably one of the easiest leasing I ever experienced! Highly recommend working with them if you want a Volvo.

I am so so soooooo happy with this dealership! They made my experience the best! They made the process super easy and they were honest on everything ! Due to the COVID - 19, they actually brought the car to me, I was able to test drive and then sign all forms at home!! I worked directly with Clair and Rudy. They were the best! Especially Clair! She took her time explaining every to me and any questions I had she would answer them. She is a totally awesome person and they are very lucky to her on there team! I would recommend this place more than 100%!!

Claire was my salesperson and she was a pleasure to deal with. She was attentive to my needs and requests and was very straightforward about the used vehicle I purchased. She is a model of what a salesperson should be and made the buying experience actually pleasant.

Professional sales and managerial staff made the process seamless. They really made the purchase a pleasure and my wife is ecstatic with her new vehicle.

I would definitely recommend this dealer. I’ve been searching for a car for a while and finally found my perfect car at this dealership. I worked with Barry Chaskes who was wonderful! He was very knowledgeable, patient, and worked incredibly fast! The day I bought the car I was short on time and he and his team worked quickly and efficiently to lock in the deal! I also worked with Everton who was wonderful also! They were both very safe, had masks on, and practiced social distancing which is very important to me as I’m high-risk. Many dealerships I went to were not doing this which made me want to work with OpenRoad even more . I couldn’t be happier with my XC60!! I would highly recommend them!

Honest, Professional and Courteous!This is the 6th vehicle I have acquired though Long Motor Group.Both the Edison and Princeton dealerships are phenomenal to work with. I highly recommend Sales Consultant Colby Whipple at Princeton and Sales Consultant Jason Domenichetti at Edison.I was looking to turn in my leased XC60 early and trade my (very loved) S80 for a new S60 Inscription because I no longer had the need for 2 vehicles.Sidebar: Getting a new car was completely contingent on the XC60. My concerns were being able to turn it in early and the fact it was was “over miles”.This being said, Rudy the Sales Manager worked some magic to help me execute a fair agreement, addressing my particular needs (which I made very clear), being factual about my situation, while keeping me at a reasonable price point. Very much appreciated!Jason my consultant has the patience of a Saint (Black interior? Brown? I couldn’t decide). He also spent the time to show me all the amazing bells and whistles I would be getting without being overwhelming or making me feel rushed.Jose in Finance, made the tedious but necessary paperwork seamless. He works efficiently and I encourage everyone to ask him about the mangled tire on display in his office!Now…The new S60’s have not been on the market long. After driving mine a day or so I was distressed when an alert light popped up. Enter Kyu, the Service Manager! Kyu immediately responded to me and assured me it was a computer glitch, nothing more. His calm demeanor put me at ease while he arranged for me to come in at MY (not their) convenience to take care of it.I brought it into service, the glitch was addressed, the issue was fully explained to me as I waited, and every single person I mentioned above came over to say hello and get my feedback on the new car.I cant say enough about the Team at Long Motors. They have always made me feel like a valued and appreciated customer, which is why I am a REPEAT customer!

Thank you Claire and Rudy for the great experience! I bought a new Volvo XC40 and they stepped me through the process and took a personal interest in making sure the sale was done right. I would buy from them again!

Like a gang group at the middle of a hill, very 1st day the manager pushed us to buy a XC90 at THE moment, when we just test drove for 10 minutes! We felt so pushed by them and not comfortable, maybe this is their tactics to choose customers, but I want to say we both have rights to choose to go on or drop off, I just chose to drop off and block this dealership forever.

Extremely knowledgable and professional team lead by Chris Mazzeo. The second i walked in, i was assigned a sales professional Matthew Klepper. Who was exceptionally professional, showed me all features and options the vehicle had to offer. This is my 7th lease vehicle I have been to many showrooms and dealerships and I have to say the service these guys provide is second to none. This dealership and this particular team with Chris in charge will be my number recommendation to all my friends and family.

Barry was amazing! He gave me a great deal and red carpet service all the way! I drove all the way from Oceanport, NJ because Barry was such an outstanding sales person! Open Road Volvo is a great dealership too!

Awful service department!! DO NOT waste your money here. Go somewhere else to take care of your Volvo.

I dealt with Barry Chaskes. He was personable, helpful and knowledgeable. He was able to answer all of my questions, dealt with all of my concerns and provided a great deal on my XC60. I love the car. It was a real pleasure dealing with him. Having the vehicle for about a month now, if any issues should arise, I contact Barry and the issue gets resolved. I highly recommend, to anyone looking for a new vehicle, contacting Barry. You truly will not regret it.

After dealing with pushy salesman from other dealers (Genesis, BMW, Acura) Open Road Volvo of Edison made getting into my first luxury car smooth and easy.If youre the type of person who seeks sophistication but travels off the beaten path, then Volvos are for you.Claire and Rudy are amazing sales people and their motto of moving the metal holds true. They helped me obtain the maximum incentives for my vehicle to stay within my budget and get me out the door with a great deal.Everton, the delivery specialist, hand delivered the car to my door and walked me through the all of the cars features.Highly recommend this dealer!!!

Smooth buying process, excellent service from Barry Chaskes. Very attentive and always there to help with any concerns or questions. Thank you very much!

Great place. Sales was very helpful, no pressure.

I had the best car shopping and buying experience at Volvo Edison. I called and they told me who to ask for for the test drive. I arrived and barely waited and the rep greeted me and knew who I was right away. They let me test three cars ( 2 were the same model and they didn’t mind at all. ).They were organized and straight forward which is surprising for a Saturday on route 1 which Is chaos normally. It also is surprising because they have more help than offices working with you and it gave it a small business feel even though they are obviously selling a lot of cars and for a corporate company.Rudy worked the numbers right in front of me and gave me a deal that I couldn’t refuse. When I changed my kind weeks later he took care of me and got me the car I wanted from a different lot same day.He didn’t complain about the time he spent detailing the other car I had put a deposit down nor did he nitpick my current car and buckle and dime me fore the trade when I decided to trade last minute.

My wife and I purchased a 2020 XC40 from Open Road Volvo during the Covid shutdown, sight unseen. We love it. We did everything over the phone and email with Rudy and Clair and they even delivered the car and paperwork to my office.They were helpful and responsive to our needs and ultimately gave us a great deal. We would definitely buy our next Volvo from Open Road Volvo Cars of Edison.

I had a wonderful experience at Open Road Volvo....Claire and her manager Rudy were so professional and extremely accommodating.....They gave me a vehicle to test drive for 24 hours. Answered all my questions right away and made the process so simple for me....They were the best and I would recommend highly to anyone to shop there and ask for Claire.

Rudy and ESPECIALLY Claire were fantastic. Very helpful and pleasant. I reccomend them highly. Ask for Claire, she really is great.

Fantastic experience from the time I drove up to service door to the time I departed dealership. I was immediately greeted by knowledgeable staff member, given an assessment of repair, and estimate time of completion.I was offered coffee while waiting in their immaculate customer service lounge area. Service was completed within specified time frame and fully functional.Every member of team that I encountered was very enthusiastic to assist. Even Mr. Jesus, who sold me the vehicle, remembered me and was very helpful during the servicing process. An honor to be associated with Edison Volvo!!!

We had an absolutely seamless experience with Open Road Volvo. Claire and Rudy were fantastic at every step. We completed the entire deal online and contactless delivery. We are simply psyched with our new XC-60.

Thank you Clair for my recent purchase of Volvo XC90 2020You guy give me very good deal price that I am really appreciateI will purchase again in future with you

I had a very bad experience with the dealership. I contacted them about testing driving a car through email with Khalil and got confirmation the car is available in the morning. I confirmed the appointment at 1:30pm. After drove 45+ minutes and was told the car was sold the day before. When I asked what happened to the email and confirmation, they didnt offer me any explanation. I cant believe they are still using the old trick of bait and switch. Avoid this place to save your time.

Very friendly employees....All the staff at the service are very friendly and knowledgeable.Really loved the way they handled the service issue and taking care of the customers.Keep it up guys...

My compliments to the staff for such a good experience from start to finish transitioning from my 2011 XC60 to my 2019 XC60.A special comendation for Claire for her due diligence in resolving a small issue on her day off.Once again thank you all.Al

I just definitely need to say that was by far my best and easiest car buying experience. I was looking for a 2020 Volvo Xc40 Rdesign in Thunder Gray metallic with some very specific features. After going to and getting hustled by other dealerships a light bulb went off in my head and I decided to call Open Road Volvo. I was connected to a very pleasant sales person name Claire. Claire very intently listened to my wants and my frustrations with the other dealerships and assured me that I wouldnt have the same experiences. Well within minutes Claire told me she had a car that matched the color I wanted with 2 out of the 3 specific features. She went out to the car, took a few pictures, and even sent me a video of the car. I told that her that the other dealership had already given me a specific number and that she had to either match or beat it to earn my business. Well, needless to say she beat it and I ended up canceling my order with the other dealership. The next day, I was picked up and driven to the dealership by one of the product professionals, he was very pleasant and I enjoyed the ride. When we got to the dealership, Claire quickly walked me out and presented my new vehicle. It was time to go see Nick with fiance which is the part I always dread (added fees. Etc...) However, Nick made it very easy and it was very quick and painless process in and out withing 20 mins. I also met the manager Rudy, really awesome dude, he assured me that anything I needed that he and his team would be there. If you are looking for a new Volvo go see Claire at Open Road Volvo.

CLAIRE FROM OPEN ROAD VOLVO IS AMAZING...I SPOKE WITH HER ON THE PHONE & EXPRESSED MY DISAPPOINTMENT WITH OTHER VOLVO DEALERSHIPS TRYING TO OVERCHARGE ME & NOT FULFILLING THE OPTIONS/ COLOR OF XC90 I WANTED TO LEASE...CLAIRE LISTENED TO MY REQUESTS & INVITED ME TO VOLVO OF EDISON UPON ARRIVAL I WAS WELCOMED BY CLAIRE & HE HAD THE EXACT MODEL/COLOR XC90 VOLVO I ASKED HER TO GET ME READY & WAITING FOR ME WHEN I GOT THERE...I APPRECIATE HOW KNOWLEDGEABLE, KIND & PROFESSIONAL CLAIRE WAS...I LOVE MY NEW VOLVO XC90 THANKS TO CLAIRE & OPEN ROAD VOLVO OF EDISON, NJ

Did a test drive. Very professional, work efficiently and know how to treat the customer. Most pleasant car shopping experience so far.

In the midst of the Covid-19 Virus, I was able to upgrade my lease for my XC 90 for a 2020 model from my home for a great price. Barry Chaskes and his manager Rudy Baez made the entire process seamless. They delivered my car to my home with all paperwork, and took back my trade back. All was great, and we are enjoying our new SUV. Thanks to Barry and Rudy. They have a new customer. I highly recommend them. Shop around, and they will come through.

Bought my S60 here. The service was great when we were there even though they were very busy. I had a little trouble getting my license and my second key fob but they were willing to work it out for me and I am satisfied with how they fixed it

I had a great experience purchasing my first new car through Open Road Volvo this weekend. Claire has been very professional, responsive, and wonderful since my first email inquiry on the XC40. Because i live in Manhattan (and due to the pandemicm i couldnt goto Edison), the car was delivered to my home for test drive, which i really appreciated. The car itself has exceeded my expectation and we are so in love with it. I would totally recommend my family and friends to buy a volvo through Open Road Volvo.

Terrible experience. They do not return your calls and provide terrible customer service. I ended leasing my Volvo at the Red Bank dealership who provided amazing service and the best possible price. FYI Manny the online sales representative is extremely rude and needs coaching on how to speak with customers. I would highly recommend going somewhere else.

Leasing my Volvo, at Open Road, was a very easy experience, I knew ahead of time what I was interested in, and they made it happen, all thanks to Claire my sales associate, she was very concerned to get me the car I was interested in. She was polite, professional and prompt and knowledgeable about the car, the Manager and the finance man were excellent also, It was a great experience! TY Open Road Volvo team ! DB

I went to purchase a used vehicle. The salesman AJ and sales manager Rudy did not seem very motivated in selling me the car. It felt like I was trying to sell them a car. I constantly had to call them. After a while I got tired of being ignored (called two days in a row and was promised a call back each day) and they never got back to me. Would not shop here again unless it’s a different salesman.

Hands down the best dealer service department I have ever dealt with. Quick, pleasant and professional service. Concerns are checked without question or complaint. After many years of dealing with various GM dealerships, I will never go back. Its nice to be treated with respect and courtesy. Great dealership and great service.

Great, straight-forward experience with Andrew, Mike and Ashley at Volvo of Edison!Its our third Volvo and we come coming back.Treated very fairly!Highly recommend working with this team!All follow-up was really professional and courteous. The salesmen really went out of their way to make us happy.

Claire and Rudy truly made the process of leasing a 2020 Volvo XC40 smooth and easy! Our lease for a 2017 Volvo XC60 T6 Inscription that we got at another dealer was near its end, and they made the transition to our new car seamless and painless. We test drove the 2020 XC60 T6 Inscription and 2020 XC40 T5 Momentum and chose the XC40 as it felt easier to control and maneuver, and we didn’t need the more powerful engine, bigger cargo space, and extra bells and whistles of the T6 Inscription. Claire found us an XC40 in a color we like with high quality leather seats! The XC40 has more than we can ask for and is far more advanced than the 2017 Volvo XC60 we previously drove, incorporating Apple CarPlay, driver profiles, plenty of safety checks, and other great features. Claire and Rudy also allowed us to negotiate for a much better lease price that we wouldn’t mind paying. Claire was very kind and informative, telling us about all the major features in the car and how to navigate the digital menus. Open Road Volvo of Edison also took our old car that we got from another dealer without hassle! I highly recommend this dealership!

Make yourself a favor and take your business to other Volvo dealer, I lease my XC90 there and since day 1 I deal with no other thing than issues. To begin they said that the system was down therefore they could not upgrade the software of the car I called several times during next few weeks and they keep saying that the system wasn’t available, finally I took it to other dealer and in less than 1 hour they updated

Claire was awesome! love my new xc40!

Okay let me start by stating that 2 months of research of choosing my next car came to end when I entered this dealership, it was a random visit but it turned out a great car deal for me. It was phony sale speech. I worked with Jason (hands down best car sales person) we just discussed the car. Car was not verified and he worked his magic and got the car certified and got me a huge discount. Rudy the sales manager is great person and went above and beyond to make sure I was happy with the purchase. Made best decision by selecting Volvo as next new car and the whole experience was even better than car itself. Great service guys keep it up.

Amazing customer service highly recommend this dealership!!!!!!!

Erika was very helpful and courteous in helping me find a used car within my budget. She heard my concerns and was always willing to bring it back to her management. Michael was key in driving my decision to purchase from Volvo of Edison through his willingness to negotiate and make a deal on a great car. Even after the purchase they worked with me to put in additional modifications at a reasonable price. I would recommend working with Michael, Erika and Kevin! Thank you!

I have Been a client for many years and I can say service here has been great. The team here is always friendly and informative about the smallest details no matter how simple the question. I am always satisfied that the team did a great job anytime I need to bring in one of my cars. Highly recommend Edison Volvo to handle any of your service needs for your Volvo car.

Rob was fantastic. He answered all of my questions and gave me a great deal. He was straightforward and was a pleasure to deal with. I asked if I could take the test drive overnight, and without hesitation gave me the keys. Some dealerships make you sign a test drive waiver to go around the block. To me, that says a lot. I definitely recommend Rob at Volvo of Edison.

Nothing but the most outstanding service! Totally professional and extremely honest service department. It is immaculately clean in the waiting area and very accommodating all around. In 9 years, I have never been disappointed! I would never consider going anywhere else for service!

We purchased a used vehicle at Edison Volvo. Our salesman Andrew Levy was personable and easy to work with. His manager, the receptionist and the business manager were friendly and welcoming. Have shopped online and in person for the last year and a half and finally had found just the vehicle I wanted. I would highly recommend this dealership to others.

Barry Chaskes made the experience easy, enjoyable and headache free. I felt like a brother was guiding me a long and looking out for me.

I had a great sales experience and working with the sales team was one of my best car buying experiences. I have bought many I would know, mostly because I have been leasing for some time. Every thing from Audi, Mercedes, to Volvo once again. I worked personally with Ashley and she was the best, helpful and attentive. By the time I got to the finance department, working with Jose was smooth sailing, knowledgeable and helpful. No hard sell for extra here but willing to work with you to add those helpful extras like tire and wheel protection.

I leased my Volvo XC90 back in August and I couldn’t be happier with my decision! Jesus, Jose, and Rudy made it all possible for me. They went above and beyond to make sure I was able to get the truck I wanted and leave happy. Thank you for all of your help and making it possible!

Best experience buying a car! Go see Cindy Innacelli. I walked in with no intention of buying a car that day, Im sure all customer say that, and left with a car that I was extremely happy with. This girl knows her job. Extremely professional. You will not be disappointed.