I have experienced nothing but respect and transparency from the intake staff to the medical technicians to the doctors.

I cannot say enough good things about Prairie Care. Everyone I have worked with: my psychiatrist, therapist/psychologist, the admin folks, the people in billing, the people in medical records, etc. I truly believe Prairie Care has the best of the best.They are so kind and make you feel completely comfortable and welcome. They go out of their way to help you and to make sure your privacy is protected. I can also sense their patience with meeting you and supporting you wherever you are at without being judgmental. It has taught me so many tools of how to be successful and balanced adult, cope with stress, etc.Any new patients go through a needs assessment to make sure they are placed with the best match caregiver(s) or programs, and then you build relationships with your unique doctors from there.I am so unbelievably thankful that I found this place. If you are reading this, I hope you will give them a chance. They are unlike any other clinic I have been to.

Before I start I want to clarify I have autism and bad social anxiety. I was here a few years ago and would get overwhelmed at their Social groups or whatever they called it and fell asleep in class which caused them to Hospitalize me for a week which was basically an asylum for suicidal people. Which thanks for the emotional trauma because they slandered me saying I was Suicidal which ironically the only time Ive ever actually been Suicidal was getting thrown into there. They took me away from my family friends and took my phone so I couldnt contact anyone. Forced me to go to the same classes I couldnt stand because of my conditions like I stated before big groups overwhelm me and said the only way I can get out is actually doing them which was more emotional trauma I had to endure. The second I got out of that place my dad instantly took me out of that program because they started threatening to send me back. I am writing this years later because at the time I didnt understand what they did was extremely fed up. Oh yeah they also charged my dad a few thousand dollars for it too which thanks for that since at the time we were struggling for money.

I have recently learned that my adult daughter was being treated for a condition that was misdiagnosed from the onset.She is currently suffering severe emotional damage as a result and will have to incur several months if not years to recover.We have experienced severe delayed responses regarding scheduling issues, call back responses and medication refill requests.

Called two weeks ago about a neuropsych exam... said they’d get back to me and they never did. Used their online intake chat function and was apologized to and told someone would call soon. They called and rang once and didn’t follow through with the call. Sent an email which they responded to... but when I sent them my information they didn’t get back to me after half a week. A little annoyed to be honest, I want help but they’re not communicating with me :/

Take it first hand from me, I just discharged today from the Edina location ( I had been at a program there for 6 months which is a looooong time but people usually aren’t there that long) I have also been a patient at prairie care since 2016. The techs are very devoted people, they care a lot about the patients here. The techs take the time to make close bonds with kids and really try to help them as best as they can. My treatment team tried very hard to get the best care for me, my situation is very complex and they still tried their best. It’s obvious that my psychiatrist cares. There were several days where he met with me for over an hour because I “needed to talk” even though he is definitely not obligated to talk that long. My therapist also a very caring person, I could tell through our interactions that he was really trying to connect with me and that he was genuine. The relationships you build with the patients here is also important. I have met some of the most amazing people at prairie care who have helped me through so much. Not everything is always perfect. In the 6 months I was there there were several occasions where important information was not communicated to my family, for instance, nobody actually communicated to my father that I was discharging today... I was the only one who had told him. The groups are also very repetitive as they run on a 6 week rotation, so if you are here longer than 6 weeks it might repeat a little. So to get to the point, most of the negative reviews on here I feel we’re written hastily and out of anger and are not an accurate representation of prairie care. Prairie care is not some magical lala land where everything is sunshine and rainbows and you are magically cured of mental illness. Some days it sucks, sometimes they have rules that make no sense, and some days you’ll hate it here, but at the end of the day prairie cares job is to help the mentally ill and that’s what they’re doing, and they’re doing a pretty good job too. They give us prizes and stuff (my group got icecream today), they let us do fun stuff (we played a lot of just dance and we made slime on my birthday), and they make what is usually a hard time in someone’s life more bearable. I strongly recommend going to prairie care. I am forever grateful for my time at prairie care no matter how bittersweet it may be.•••••And for all the kids who were like me who are reading and re-reading the reviews of psych places and thinking of how to break it to your parents that you are struggling with your mental health and need help, this is your sign. Tell your parents. They aren’t going to be mad at you, maybe just a little worried. This is the first step, it only gets better from here. Recovery is hard but you have to start somewhere. I believe in you.

If I could give this no stars, I would. If you are good at keeping track of appointments yourself and NEVER getting reminder calls or anything, go here!!I went in for a needs assessment, which was nice and straightforward. They wanted me to see a therapist and a psychiatrist, but they wanted me to see the therapist every week. I am an adult with a high-deductible health plan, so I couldnt do that!The psychiatrist was nice at first. THATS where they get you. They are nice and good at first, and then they stop caring about you... needless to say that I just got a letter from them terminating their care with me, since I missed so many appointments. When dealing with people with MENTAL HEALTH issues, you need to help them out. There has been NO reminder calls for over a year. I dont always remember to put the appointments in my phone, nor do I remember them 3 months later!!The response I got from the receptionist was well, we try to get to the reminder calls, but we dont always get to them so... kind of like its completely my fault for not remembering an appointment I made 3-4 months ago...

DO NOT ENROLL YOUR CHILD IN THIS PROGRAM. I keep seeing commercials for it- beware! My 17 yr old daughter was struggling in school with anxiety and depression. After considering different options we decided for her to go to Prairiecare- Edina Southdale Fairview location. She sat in a classroom, 5 days a week full school day with other kids who werent even her age ( 12, 10, 8, 16, 13 ages) and they were all given the SAME school worksheets. The teachers kept saying they would design her a curriculum and she would see counselors, doctors, etc. After a month of not seeing any curriculum I asked her teachers for the curriculum. They kept saying theyd get it to me tomorrow. It was always tomorrow tomorrow tomorrow. Never happened. She never saw any counselors, either. She sat in a classroom without any supervision and the kids just goofed off all day. DO NOT send your child here! They just want your money but believe me it is not worth it. I took her out of this joke after 6 weeks. They did absolutely nothing for her.I truly believe the positive reviews of this place is from the staff. See thru that and read ALL of the reviews- most of them are not favorable and those are the true reviews!

I don’t care if they don’t respond. I have been a metal health patient for 16 years and this was the worst psychiatrict intake I’ve ever had. The first impression from the front desk was short, rude, and had an attitude. The second was the actual doctor. I wasn’t greeted warmly, THIS IS A MENTAL HEALTH OFFICE! And your demeanor isn’t warm and welcoming? The doctor doesn’t believe in certain types of drugs but they obviously exist for a reason, for people that struggle with certain things LIKE MYSELF. it was the biggest waste of $100 (paid out of pocket) I could have ever been asked to spend. Also, asking me my legal track record in my teenage years? I’m 27 and my teenage brain has nothing to do with my adult brain. Might as well give me an MD because I certainly knew more about pharmaceuticals than the doctor did. (Dr. Gilles)DO NOT RECOMMEND.

This establishment is an absolute chaotic mess. If anyone refers you to PrairieCare, theyre not doing it for your well being, but as pity for PrairieCare as everyone knows this establishment is a train-wreck and can use all the business it can get to barely stay afloat. Believe me, its not worth it lol.

If i could give negative stars i would. prairie care sucks. if you love your child and truly want them to get better, DO NOT send them here. try abbott northwestern, they are pretty good

I could not recommend prairiecare enough, very grateful I found them. Every staff member acts with such a sincere and authentic desire to help.

Just no

The Edina location has actually changed my life. I dont just say that. Without going into my full medical background, I am so thankful I was referred to Dr. Nelson at Prairie Care. He took my symptoms seriously and has continued to ensure that I am getting the care I need to improve, even outside of medication.Hes the best doctor Ive had.Also, the staff at the Edina location have always been very friendly and helpful, on my good days and my bad when even simply speaking was difficult.They all have my full thanks. :)

Making appointments is very frustrating. You must leave a message and a CALL CENTER calls you back a day or two later. If you are lucky enough to answer the call back, you will get an appointment - often months out, otherwise its non stop phone tag. No ability to speak with a nurse for medication refills or questions. For a mental health facility, they border on malpractice for their lack of availability to your doctor if your child is experiencing bad side effects, new symptoms, you have questions, or he/she needs to be seen right away. There are a few good psychiatrists here working in a horrible, centralized, inefficient, impersonal, off-site system! Our wonderful doc was with Abbott and moved to PC - but, their scheduling and inbetween appointment support is so unacceptable, we are leaving PC and finding a pediatric psychiatrist elsewhere.

Coordinated, kind and excellent care. Highly recommend

Since there are multiple listing for PrairieCare for this location the each lists the same address here is my review.The Psychologist who are either so high on their supreme knowledge where they will not prescribe a medication that has worked for years for one the believe in with your refusal being met with see someone less knowledgable to a doctor soo green that their solution is to just keep giving you more and more medication as though that will make it work. Then if you need therapy I can recommend any of the therapist equally as they, as far as I had seen, are chronically late for your appointment so much that you may lose a good 15 to 20 minuets for your appointment that will end on time at 45 on the hour. Not to worry you will be billed the full price.I cannot stress how great the IOP, intensive out patient, if you really enjoy a group where the worker has no direction and just seems to go through every day one a whim paired with forcing you to answer question or do things in the group setting you will say you do not want to do by calling you out in front of the group to answer the question. Let alone their complete excitement to lead them to having no clue what is going on in the group; be it someone having a weapon like saber mace on the floor that someone could step on to a person wearing political apparel that could be inciting of conflict to violence.

I went to this clinic to get a needs assessment. The man I met with was apparently a therapist. He was probably one of the most arrogant, insensitive, non empathetic and rude individuals I have ever met in my life. I was somewhat appalled by the way he spoke with me and my guardian, and some of the things he said to me. He did not care about what I had to say and how I was feeling. The treatment option him and a doctor (which he spoke for about 3 minutes with behind the scenes after meeting with me for over an hour) decided on had nothing to address and treat my specific mental health problems. I felt like he had already decided my treatment before I even walked in the office. He was extremely pushy about this particular treatment plan, almost as if he is paid on commission. It felt like a sales pitch, except he gave us little to no detail about how the treatment would be beneficial for me. He was unable to answer most of our questions and concerns we had. He basically told me that this was the only option I had. Needless to say, I walked out of this appointment feeling worse than I did walking into it. I would encourage others to do more research before going to this clinic. There are better more qualified places out there that actually put the needs of their patients first.

Terrible staff at this place withheld my son from me for no reason at all and listened in on phone calls. Withheld information and hid information from me. I received conflicting statements from doctors. They do not understand Aspergers syndrome. They were bias and judgemental against me as the parent. They broke several laws regarding HIPPA.

Run for your life - they didnt use any typical therapy protocols used by the mainstream mental health organizations - communications horrific - they left serious messages that should be left for a live phone call .. since then I have had my daughters therapists and other professionals not affliated with prairie care say they would never send or refer a relative or child to their program

I went here for treatment about a year ago now and literally the only good part about it was the art teacher, I have anxiety ocd and this place was so generalized you could barely get any help for problems you had. Their treatment plan seems to be stay here for a few weeks then go back to school with nothing more than a few breathing exercises while your there. Would not reccomend

Treatment for bad anxiety. Doctors are very good and listen to you

They dont have receptionists to take appointments. Its a joke trying to get get a hold of them.

Horrible, while I was there a student wanted to call his mom but they didnt let him, when he decided to try and steal the phone to call his mom (the mom told him to call her) they man handled him into a room with nothing then locked the door on the outside so he couldnt get out, the preceded to laugh about him, this is not tolerable.

It’s nice but I don’t like it

The staff and the Doctor were always polite and kind. The doctor has a great bedside manner in addressing issues and suggesting, not forcing, treatment options.

I was in the youth program 5 years ago when I was 16. During my stay the staff was really nice and caring, especially the nurses. Its a very controlled environment in many ways. There not afraid to put someone in solitary confinement or call security. I watched kids literally get swarmed by security. Granted they were completely insane breaking stuff lol. Also it felt more like kindergarten then a therpy group. We mainly just talked about why we were sad but saw very little feedback on how to make it better (besides self evaluation). I felt as if they were afraid to tell some of the kids they were just wrong and being stupid. I get being nice but sometimes people need someone whos blunt and doesnt hold back. After all you wont get better unless someone points out your flaws. All in all, I did enjoy my time there. But you really truly have to want to change for this to help. Like anywhere, If you go here expecting someone else to magically fix your problems your honesty retarded and you will never see any results. I know i didnt and thats why it didnt help me but that would be the case anywhere. And if your parent I know you already know this but most kids dont truly want help even if they say they do. Most of the time there just saying that to get you off there back lol and Ps. If your thinking of sending your daughter here I would seriously reconsider!! coming from a guy who went here Its like shooting fish in a barrel but your using a shotgun with a laser sight. Nothings easier then a girl with issues. Dont worry i wasnt that type of guy but i saw many that were so be careful maybe its different now but i doubt human tendency changes that quick. Hope this was helpful :)

Second half day they strapped my 7 year old to a board! And refused to let me see him. Negative stars agreed!

Dr. Gilles is by far, the worst psychiatrist I’ve had the displeasure of seeingStay FAR away. Nothing about this place is professional