Returned a rental truck early. Was suppose to be reembusted, for unused insurances per day. The gentlemen at the desk said You dont get anything back. Called Penske and they took care of it. They said I was supposed to get remembered.

Good quality equipment with friendly staff.

The two guys were very friendly and efficient.

My family and I rented a frame tent with sides, 70 chairs, and I believe 13 tables total. When originally ordering the tent the person I was emailing stated I would probably want sides, so I said yes I do want sides, it was a November party. The items were delivered on Friday. When I got to the location of the event I noticed the sides were all clear (with MULTIPLE RIPS) and a good bit of the tables we rented had the wood popping off in the corners. I contacted the company and they stated that I didnt let them know I wanted solid white sides (I had no clue there were different sides, when I ordered all I was asked is if I wanted sides and I stated yes). I also brought up the fact that multiple tables were messed up and the guy on the phone acted like he had no clue, I offered to send him pictures, but all he said was these are rental tables.. theres going to be damage. He was extremely rude when I was expressing the issues with these items. I explained that I wanted the white sides and different tables, at this time he told me either I bring them back or Id have to pay another delivery fee. At this point I was going to pick up my husbands truck and go get the stuff. We ended up not being able to as we were running out of time. The next day (day of the party) was TERRIBLE. The wind had picked up, whoever set the tent up didnt fully strap the top of the tent and NONE of the sides of the tent were pinned down so they kept blowing up, knocked me off the ladder (while Im putting the straps on the tent) a couple times as well as knocking over my decorations and tables/chairs. We spent most of the day trying to keep the sides down, to the extent of going out and buying TWO different sets of stakes (the first set just popped out of the ground). If this was properly installed then we would not have had to deal with this. I get not staking down the sides if it was summer, but it is November and the sides and holes in the tent let in so much cold. The top of the tent had terrible brown/yellow patch work (white tent). I seriously spent most of the party morning crying having to deal with this tent and all my ruined decoration from the wind blowing in. I totally understand we are using rented equipment, but we are spending A LOT of money to BORROW items and they shouldnt be in terrible shape, a lot of items need to be repaired or replaced. My parents rented a tent from here for my wedding a couple years back where they showed up late and then didnt even bring the sides we paid for. If you want to pay a good bit of money for damaged items this is the place to go, if not Id advise you to go elsewhere, like we will be doing in the future.

Have rented many things from this company in the past with no problems, the last few things I have rented have been less than properly maintained, the owner seemed to to get really offended when I was trying to express my concerns with the equipment, I do plan on renting equipment in the future but I will look some place else next time. If you own a service business you own a responsibility to your customers that reflects the appreciation of their business, by providing the best of what you can provide, what you do provide is only a true reflection of your real character.

That place you want to go because you can not justify buying the tool you need for a once or twice a year use. They are always friendly and helpful. They alway have had the tool I am looking for. Thank you for being professional.

I have attempted to rent twice from there an never will try again. A couple years ago, I went in to rent a wood splitter. Picked it up and got home to start splitting. The splitter had a bad hydraulic leak and covered me in fluid. Took it back and got another that barely worked at all but I was up against time, so I used it.This past week I called on Friday to reserve a splitter for the next day. I arrive, pay for it, and hook up. This time I had the guy test it before I took it. It looked brand new and in good shape, but as soon as he pulled the lever it covered him in hydraulic fluid. a fitting was broken. They failed to test it with 24 hour notice, screwed me out of being able to find another (they had no more and everywhere else was closed), and 3 days later, my money still isnt posted back to my account. When I wanted the refund, the man behind the counter was very grumpy about having to restart the system to return my money. I will never be back and I advise everyone to try elsewhere.

Very nice customer service...always have what i need to rent

I recently rented a Penske truck in FL and returned it here. They were honest and very helpful with a couple of snags we had! Im impressed!

Always quick service and have what I need.

Very helpful

They rent a lot of tools also party tents