I had a terrific experience with Alex and his team. I switched to Allstate because of him and saved a significant amount of money with better coverage. Above everything else is the professionalism and patience they exhibit as well. Highly recommend!!

Very knowledgeable staff,Im very happy to be in their hands.

Alex Protosow and his team are always ready to help. No matter what you need they respond quickly and get the job done!!

Alex and his staff provide exceptional customer service in assisting with all forms of insurance and all the details involved. I highly recommend them.

Great agent. Informative. Friendly staff. Easy to reach and has upgraded office texting technology that makes quick questions a breeze. highly recommended fir auto and home

Alexander went above and beyond after hours for my customer to get him insured and driving. I work at a dealership and this customer was such a nice person but unfortunately had a difficult circumstance. I really appreciate the extra effort he put in to make sure we had everything we needed to get him legally driving. You certainly dont see that very often. Very very appreciated.

Greg at the agency reviewed all my policies, provided me with better coverage and saved me a lot of money. Everyone very helpful when I call with questions. Feel like I’m in “good hands”.

Using roadside assistance has been a terrible experience. I called Allstate at 6:40 AM the tow truck did not get to me till around noon!!!! The representative was very rude as well at the tow company. I told them my specific location and after waiting about 2 hours they called to tell me I was on a restricted road. Then they pushed back my time 2 hours later. The worst customer service!!!! When I was with Geico, I was never treated in that manner. I will be sure to switch over to Geico after this fiasco.

I would not recommend this agency. My first contact with them was a call which the caller said was a survey by some insurance institute. They asked if I would change insurers if I could save money and then connected me to one of there agents. I received a quote for both auto and home and was told it was a guaranteed price. Within a month I relieved a bill for additional bill for $96 on my home owners. I called to ask why and was told it was due to my distance from a fire hydrant and this was new to NY State. My previous insurer mentioned this to me years ago. Them at the end of our first 6 months our monthly bill increased by over $20 per month with no claim, tickets of accidents. I asked why and was told we did not qualify for discount one one vehicle because we didnt drive enough miles. We are currently looking for another agency and would strongly suggest you keep away.

The staff at this agency was nothing short of rude and incompetent. I was contacted with an offer of a quote for switching my current insurance for them. The numbers seemed competitive to what I was currently paying. So after that initial contact I was called back for a follow up. I was received by a woman who was telling me something completely different than what I was told, I believe her name was Lourdes. I tried to find out why the quote they gave me was inaccurate from before. She was acting as if she didnt care to be bothered. I was given the run around. Not very professional. If this staff member was any indication for the people working here, then I would consider a different allstate.