My wife and I have to travel to Durham North Carolina each week, and this courtyard has always been a great place to stay for us. Marco the general manager hires excellent people, they are all friendly and no their jobs well. Ive never had a problem checking in, checking out, or asking for anything that I need. We will be continuing to stay here in the future.

The room was very clean, large and quiet. The bed was comfortable. This was a really nice place to stay the night while traveling. I would recommend it.[King bed, first floor, booked through AARP]

Fun fact. This hotel is right off the highway in a high crime area. Vehicle was broken into and i lost thousands in equipment. No cameras and the GM couldn’t care less.

Facilities were clean and staff friendly. Big shout out to Shelton who was so professional, courteous and nice!

When we checked in, after midnight, we were at hospital with sick family member, the girl qpured me $99.00 for king bed or a room with 2 queens. I then asked for military discount (my husband is 100% military disabled), she quoted me $115.00. Do I need to insert the definition of a discount? This morning, I spoke to Marco ( supposed manager) absolutely no help. Blaming corporate..I was too disgusted to stay and school him on discounts. Suffice to say.. no one I know will stay here in the future. And the wall paper is peeling and furniture is fraying... no coffee in lobby. Spend your money somewhere else..

Check in was a little long, as there was a soccer tournament in town and people asking silly questions; wouldnt have been an issue if there was more than one person at the desk. Still, extremely friendly front desk person, apologized for the wait, and check on proceeded. Room was typical Courtyard, which is great, as usual. Clean, no musty smell, all good. Check out was some and off we go. Decent hotel right off the highway in Durham.

The hotel does not follow cleaning and sanitizing protocols. Enclosed is a picture of the headboard in a room in the 3rd floor, an image speaks more than a thousand words. There is fingerprints and dirt all over the headboard of the king size bed. The door handles are dirty too.

Noemi was great! I She went above and behind. The hospitality at this hotel is remarkable.In adddion, I was upgraded to a beautiful suite. The suite was very clean and refreshing.Thank you do much for making my stay enjoyable. It was so enjoyable, I booked next weekend for 3 nights.ThanksMalika Lively

Great room just wish I were there for more than 5 hrs of sleep to enjoy it.

When I checked in the beds werent fully made and no pillows on one. Also no pillow coverings. Was awoken at 6:30 AM by an alarm radio I did not set. People working in the hotel yelling over the phone and to each other in the hallway early morning with a complete disregard for people in their rooms. In the morning, waited 10 to 15 minutes to speak with someone since there was no one at the front desk or breakfast area. Possibly the worst Marriott hotel in existence.

Nice hotel. Staff was friendly and helpful. The room was clean and spacious. Had a great experience and would definitely recommend

Positive: The hotel staff was very friendly. Three great restaurant choices steps away. Negative: The toilet in our room broke in the middle of the night, overnight staff not really concerned.

I go to the Marriott every 3months to see an oncology specialist. The staff is always kind and very helpful. Weve had different staff at the desk and each one has been wonderful. Ill stay there for each of my visits to Duke Cancer center.

It was ok just needs to be dusted overall. The whole place just had a dingy undertone. With the covid protocols to me it makes the rooms accumulate more dander when the rooms aren’t cleaned everyday. That’s just me. Some people line laying in other folks left behind skin and fluid!

Amazing, friendly and SUPER HARD WORKING staff make this place more than worth staying at.

Positive: Location Negative: First was sent to a dirty, not cleaned room (bed not made, soap was used, trash) sent to a second room that had left over food in the fridge and the a/c was leaking. Wednesday morning I told the front desk about the a/c, it was never repaired

Such a terrible experience. Room smells, very loud hotel. We got a call at 5:45am to tell us to join them in the lobby for starbucks..Starbucks opens at 7am. Im totally dissatisfied with everyone at the Durham Marriott location.

Courtyard is a very dependable brand from Marriott. This one though, it was obvious, was struggling just a tad with staff, etc. almost certainly due to the pandemic followed by the reopening. Totally COVID compliant but just seemed a bit short staffed.

Great location. You can walk right across the street to a strip mall which has a little bit of everything including three restaurants where you can choose Mediterranean, Italian or Mexican food. Right next door is a BP gas station so if you are jonesing for soda or some nibbles or even a cup of coffee that doesnt cost $5 you can get it there.The Courtyard has a little bistro in the morning thats open and you can get cereal, danishes, or Starbucks offerings.I dont know what it is about Marriott but this is the third one Ive stayed in during the past month where the ice maker on the floor is not operational. The floor above me or below me always is. Is this a new policy for Marriott, every other floor does not have an operational ice maker?I would stay here again its a good location, has very friendly staff, a gym and the room is comfortable so you can tell COVID has affected them when it comes to little things

The hotel room was clean, the suites are really big. Customer Service is lacking. There was trash piled high outside and in common areas of the hotel. Bed was hard, pillows were small, and they did not have any extra pillows, because the hotel was full. Would I stay here again? No, but the hotel is ok in a pinch.

Nice hotel. Little out dated but over all nice place.

Decent hotel, except it’s ROACH INFESTED!

Hotel needs to be flipped. This is not to the level of most Courtyards.

Clean and quiet. pleasant stay.

The best place to stay! Everyone is great and go out of their way to make you feel at home

2nd stay. Clean room and common areas. A little mix up with the room but overall good tome.

Positive: Location Negative: Hotel is run down. Beds are terribly uncomfortable, sinks clogged. Coffee maker in room, but no cups or glasses, ice maker broken. A bar/coffee bar that is not open during times that are business traveller friendly. Poor service.

Was very nice,clean. A very good place too stay a few days. Would recommend to anyone.

Staff were good. Room was recently redone. Tile work in bath was sloppy. Overspray on the threshold. No USB charging ports in the room. No coffee in the lobby or breakfast. I guess Marriott wants monetize morning coffee and breakfast. I wont book at a courtyard again.

Very clean, friendly staff, and comfortable beds.

Room with California king bed and fold out single was $120 a night. It was very small but clean. I love that it had a balcony. However our toilet was stopped up and we had to unstop it ourselves. We cleaned our own everything.. vacuuming, sweeping,etc. Had to pay for breakfast too, which I thought was free. Thank God the house keepers leave their carts in the hallways lol. We had to ask for towels or they were never brought. I never had to request what should be already given daily. But the worst was when I sat outside after midnight cause my key card wouldnt work and no one would respond to the door alarm bells being pressed.

Negative: No turn down service for at all for the entire 5 day stay and no one answered the front desk phone on several attempts throughout the stay

Front desk staff was nice. Room was dusty, had a very slow draining tub, and had been smoked in. Fortunately I brought my own cleaning supplies and scented candles. If I hadnt done that and kept the window open all night it would not have been tolerable.

Terrible hotel and staff! Avoid this place at all costs!! Safer to sleep in your car.Requested a suite and when we got there it had Black Mold in the Ceiling in the sitting room.By the size of the mold it had been growing for several months. Complained to front desk and clerk acted if she did not care if we lived or dies. No offer to help us move clear to the other side of the hotel.That room also had mold around the shower!Third room had something that looked like blood on the curtains!Was there for surgery and had to be there for several days. Entire staff made us feel very uncomfortable because we complained.Nobody in management bothered to check to see if the third room was acceptable.Longtime Rewards member and have stayed at many properties, this was by far the worst experience.NEVER again.Do not waste your time!

The pool isn’t available due to “ maintenance issues” “ no inspection” or whatever. Also found roach in my room. This was a super recent stay.

Headboard is extremely dirty, weeks, months and years of failing to clean and sanitize!

The staff was very polite and nice

The only reason I am giving this property 4 stars is because the staff was extremely friendly... this hotel needs some serious upgrades. While I cant say my room wasnt clean, everything appeared so old and run down. The bathtub was extremely small, my toilet kept running, and the bed has seen its day. Someone tried to get in my room at the middle of the morning, and it sounded as if the people next door was in my room all night. To my knowledge this is the only Marriott property close to Duke, as Im a rewards member. Ill definitely do more research before my next visit to see if theres other options for accommodating me during my business trip.As I mentioned before the staff really appeared to enjoy their jobs. The young man working in the restaurant during breakfast was the friendliest person Ive seen in a while. Not sure what his name is, I know he was working the morning shift and said he is still in high school.

Room was great, clean and welcoming. Lobby and shared spaces looked well maintained. Employees were very polite.

The nastiest Marriott we have ever stayed in...this place is a dump. Nasty towels, used Q-tips on floor, shower was a mess & the room was 86 degrees.This place is gross.Avoid!

The room was spacious and the bed comfortable. An indoor pool and hot tub would be better (and more what Id expect from a Courtyard property). I was a little disappointed with housekeeping. Mostly a good job but the vacuuming could have been better and they didnt replenish the hot beverages. There was also a slight musty smell in the room. Not overpowering at all, but it was there. The price was good compared to other properties nearby.

Best place to stay as the area is very competitive price wise. Best customer service. I wish free breakfast for all customers. The pool was closed as it was outdoor and it was winter. Rooms are very spacious, clean with no smell. Restrooms are also very clean with in the room and corridors. I would love to stay here if visited the area again.

We stayed here for three nights out of the blue when visiting friends who came down with the flu. Wonderful little hotel! Everything very clean, seemed relatively newly renovated, nice room design, queen bed with modern curved sofa that pulled out, super shower/water pressure, even nicer than usual artwork that someone took time to choose. The staff was extremely friendly, the linens better than some fancy hotels we’ve been in. Decent little bistro w Starbucks coffee downstairs and walking distance to several reasonable restaurants (we liked Pomodoro). Highly recommended and not expensive.

Very nice and well worth the price. Front desk was courteous and got me checked in with no issues. Definitely recommend.

The hotel was close enough to I-85, but next to a fairly quiet subdivision and small commercial strip. Access to the highway was good, with ample parking. The staff was professional, courteous, and very helpful.The rooms were very clean, comfortable, and reasonably quiet. The beds were very comfortable, and noise from the highway was unnoticed.There were several restaurants across the street, which included an affordable Chinese take out, Mexican sit down restaurant, and a Mediterranean style bistro. Not much else was in the area.In terms of food, there were no microwaves in the rooms. The bistro was a bit “foo foo” and overpriced for business travel that called for early rising and moving out of the hotel on local travel. I didn’t starve to death, but it added more travel time to an already hectic business schedule.In summary, I’d stay there again.

Amazing stay.Haven’t written review in a long time.Hotel super clean. Price very reasonable.They even were cleaning elevator walls.Beds so very comfortable and staff so niceSo close to Duke 7 minutes awayHighly recommend

This was a very nice hotel and we enjoyed our stay. It’s in a great location right next to the highway and close to amenities like restaurants and a gas station. The staff was very friendly and honest about the rates (book online for a better rate vs. in person). The room was very clean and maintained. Nice to have a cafe on the main floor. The fitness room was also clean and had the basics to get in a good workout.

Positive: close to the highway Negative: bathrooms could be more updatd

Nice spot staff was cool

Good value for the money.

Hotel was clean, and was in a safe location and close to Duke. However, I booked this hotel because the website said that there was a free shuttle to and from campus. I called a few days before my arrival to confirm the shuttle and the front desk assured me that there would be a shuttle. When I got to the hotel on a Friday afternoon, I asked when the next shuttle for campus left, and the lady at the front desk said that there really wasnt a shuttle today. So, then I asked what time it started leaving for campus the next day, and she said it was only M-F (understandable, but just wish they could make this clear). All in all, my stay was fine. The AC unit was very loud ad kept me up one night, but other than that and the shuttle it was a nice hotel. The Uber/Lyft to campus was about $8 every time. For anyone who was wondering.

NBC station not available. Streaming Showtime station free, but kept buffering and one time buffered for 20 -30 minutes.

We stayed here last week while my mother had heart surgery at Duke Hospital. They have a shuttle to the hospital which is very convenient. The staff across the board is fantastic. They were all so nice. This is an older hotel but it is very well maintained. Our suite was well appointed, clean, quiet and comfortable. The grounds and pool area are really nice. The Bistro is nice, but extremely slow in the evenings. They have one person scheduled to work the area. She is bartender, server, cook, expediter, and cashier. That is a lot for one person to handle for 10-15 open tickets, but the lady working did a great job of juggling and not losing her cool. Just bring your patience if you plan on eating/drinking at the Bistro. Hopefully they will add a cook in the evenings. :) All in all a great place to stay.

Positive: Location Negative: No microwave, extremely expensive breakfast.

I have never encountered a hotel with this degree of inconvenience associated with rudimentary hospitality. There is no complimentary coffee, no breakfast buffet, and long lines with under-staffed and under-skilled conditions plaguing the in-house Starbucks in the lobby. It seems as if the approach to selling beverages and limited foods from out of the Starbucks kiosk, as an avenue for revenue, comes at the expense of care for those who stay at this hotel. On multiple mornings, I had to walk to the nearest gas station to get a simple cup of coffee and a piece of fruit. In my judgment, this ought not happen when choosing to stay at a Courtyard Marriott.

Very good. Clean.

Trip to assist my daughter during a hospital stay.Terrific help from Patricia at front desk, and young lady who staffed the afternoons/evenings during 2/20 - 2/22, who I do not have her name.Both were exceptionally helpful withadvice on restaurants, scheduling shuttle and extending stay. Very much appreciated during a stressful period for meand my wife.

Nice Hotel, clean, close to restaurants and gas! Wish there was a discount for essential workers staying away from home.

Nice and clean - good soaps and towels and beds, etc. was very pleasantly surprised.Have stayed in other Marriott properties that are “4 stars” and were pretty equivalent to this place at 3 stars. Worth every dollar.

Great stopping point for our trip to MD from GA. The location is right off 85 so no having to wind around into town, just get off the exit.

We stayed for two nights and had a courtyard facing room. We did have road noise, but it was minimal. I had the best night of sleep I’ve ever had in a hotel the first night. My husband wasn’t quite as lucky, but he slept ok too. We were not in the room very much and basically used it as a place to sleep while touring nearby nature features. The hotel is close to Eno River State Park, Occoneechee Mountain, and the NC Botanical Gardens. All are free and have great hiking trails. Be sure to visit The Mad Hatter Café, also nearby.

Excellent stay. Clean. Friendly staff. Easy check in and out. Comfortable beds. Hot shower. Soft towels. Will be staying here again.

This place was amazing! The staff was so friendly and helpful! They recommended places for me to eat that were phenomenal! Every staff member had a smile on their face and were so accommodating. I was told they are about to renovate their lobby (which was already very nice and clean!) And I cant wait to see the new look! I highly recommend staying here. The rooms were clean and the food was great! I wont ever stay any place else in Durham.

Great room, great price, sadly restaurant and breakfast was closed due to COVID, but the breakfast go bags were fine.

Air conditioner leaked water right on the floor. Toilet wouldnt flush. Needed it to be unclogged Everytime. Air conditioner turned off in the middle of the night, they said to conserve power. I dont like waking up sweaty. E No microwave. Fridge was smaller than my lunch cooler. Outlets to plu my phone in kept falling out so my phone never got charged. Over priced. I wouldnt waste my time with this place.

We arrived after a 10 hour car trip and my children were anxious to burn off some energy. The staff turned the lights on for the kids in the pool and after being notified, quickly brought more towels to the pool area since they were out. I met a friend at the hotel and we were able to comfortably watch the kids while still being able to hold a conversation.The only issue we had was during breakfast there was only one person taking orders and he got quite backed up. That person also told me that his printout for the drink order wasn’t working.

At the Hilton and other Marriott hotels, I receive a bottle or two of water at check - in and I would have loved that. Other than that, I would rate this a great stay and I will definitely stay here again! Its a great location with plenty of dinner options that I enjoyed! Staff was EXTREMELY friendly and helpful.

The Courtyard Durham is in a safe area not far from the university and the hospital. There are restaurants nearby. Parking is ample. We really appreciated the staff, especially in an emergency. The rooms are older, but nice. We experienced a maintenance issue -- a broken door lock on a sliding door. A hotel employee offered a quick, old fashioned fix (She put a stick in the frame.) The food at the Bistro was expensive with weird foodie choices. We prefer simpler things, so the nearby restaurants were a better option.

Very clean and new. Comfortable bed. Highly recommend.

Courtyard Durham is a great hotel, especially for the price range. Every staff member we interacted with was friendly and did their job well and quickly. The renovated building is wonderful, and the amenities/price were absolutely perfect for our trip. The lobby/Bistro is a great space, and we had a dinner, a night of drinks, and two breakfasts there - so convenient! The design of the room felt great, and it was very clean and well maintained. We enjoyed sipping our drinks while sitting around the fire pit, and the fruit water in the lobby was a nice touch, too. It reminded us of our recent stay at the Boca Raton Beach Club. The location is also great. We had business downtown, which took less than 10 minutes to reach, visited both Duke campuses within a few minutes, and did a wonderful Walking With Lemurs tour at the lemur center (about 5 minutes away).The only issue we had was there were a lot of noisey guests, especially around our first room (as the night got late), but the front desk quickly responded and moved us to a room away from noise. A+

The staff was very friendly and nice. The rooms desperately need remodeling, especially the bathrooms. My room smelled like cigarette smoke, especially when the heat turned on. I left the window open all day and night but nothing helped. I didnt report it out of laziness and I was only there to sleep so it wasnt too terrible. The gym was very nice, plenty of treadmills, ellipticals, weights, and 1 recumbent bike.I did put in a request to change the bed skirt when I arrived, it looked as though someone had vomited on it and it ran down the bed skirt.

The staff was very friendly and nice. The rooms desperately need remodeling, especially the bathrooms. My room smelled like cigarette smoke, especially when the heat turned on. I left the window open all day and night but nothing helped. I didnt report it out of laziness and I was only there to sleep so it wasnt too terrible. The gym was very nice, plenty of treadmills, ellipticals, weights, and 1 recumbent bike.I did put in a request to change the bed skirt when I arrived, it looked as though someone had vomited on it and it ran down the bed skirt.

Great hotel and grounds. Staff was excellent and the décor and bed were nice and comfortable. Had a King sized bed room that was very small and hard to get settled in with two people. The amenities were nice and the security guard made my fiancé feel safe! If you intend on staying here, keep in mind the room may be a bit cramped. The Bar however is one I would not waste your money with. Good food (Shrimp Pot Stickers were excellent) but the drink $8.50 for liquor (house vodka) $3.00 for mixer (splash of Sierra Mist and cranberry) was unsettling. When the sign says $8.50 and the bartender confirms that price, you do not expect to pay $3.00 for them to walk over to the pantry (they sell Sierra Mist for $2.50) and crack open a bottle and splash a little in your drink. So the average priced drink turned into a $11.50 one that ensured it was the first and only. Great bartender and Great Hotel but Skip the Bar.

This place will provide great accommodations for your stay and you will be greeted by welcoming staff that makes you feel at home. I was truly impressed!

Overall the hotel is clean and the check-in process was smooth. However they did not give me my titanium benefits when I walked in and Im still not sure whether theyre going to honor them. Also they do not have any amenities in the lobby whatsoever. Not even coffee! The beds in the double rooms are full size and short. I honestly cant remember the last time I stayed in a hotel that only offers full size beds. Im 6-1 and my feet were definitely hanging over the edge. The breakfast that you have to buy, e.g. no free breakfast, has terrible coffee and is way overpriced. The cook doesnt even know how to make fried eggs over easy

The hotel was quiet and clean. The staff was on point, helpful and knowledgeable. There was a blackout that evening but no emergency lighting in the room. The complex next door had lights, so I just opened the curtains. Other than that and food getting tossed, we had a quiet, restful experience.

I was in durham for a medical procedure and it was important that I have a nice place to come back to each night that I was there. this hotel fit the bill perfectly. clean and comfortable room, lobby, bistro, hallways. the food at the bistro was delicious and convenient when I came back to the hotel every night. I have to say that staff was excellent and made the stay fun and I felt very safe and very comfortable.

Nice environment! Relaxed and inviting atmosphere in the lobby and the courtyard. The staff were extremely friendly and helpful, yet very professional. They honored my husbands Veteran status with a huge discount as well as an additional discount for his mother being treated at Duke University Hospital. Our future visits will definitely be with them!

Great location if you want to be close to Duke University because they have a free shuttle to Duke. Decent hotel that meets Marriotts standards. Stayed there for 9 days for a business trip and did not have any issues. Staff are nice and professional.

The room was very nice and clean. The lobby area was very nice also and so well put together. There was no commotion throughout the building and the staff didn’t bother a soul.

Great location for my trip.... easy access from interstate, lots of free parking and across the street from good restaurants and other services (Walgreens, UPS Store) you might need. Rooms are good for the price and it is a relatively quiet spot. No room service or other amenities you might like but worth a stay of you dont intend on spending lots of time there. Staff is courteous and helpful.

From the moment we entered the property we felt welcomed and at ease. The front desk staff listened to us and accommodated our needs. The young man at the register in the food/bar area was very friendly and attentive...great stay...will definitely put this on the short list the next time we are in town...

First stayed here 11 years ago for family wedding. It was good then, but better now. Very friendly and helpful staff; clean, comfortable rooms; attractive outdoor area with seating around firepit. Great location for those visiting Duke campus or hospital or for travelers passing on I85.Breakfast (for purchase, not included) was tasty, but food was slower to arrive than expected.Pomodoros Italian next door is delightful.

Hotel was clean, and was in a safe location and close to Duke. However, I booked this hotel because the website said that there was a free shuttle to and from campus. I called a few days before my arrival to confirm the shuttle and the front desk assured me that there would be a shuttle. When I got to the hotel on a Friday afternoon, I asked when the next shuttle for campus left, and the lady at the front desk said that there really wasnt a shuttle today. So, then I asked what time it started leaving for campus the next day, and she said it was only M-F (understandable, but just wish they could make this clear). All in all, my stay was fine. The AC unit was very loud ad kept me up one night, but other than that and the shuttle it was a nice hotel. The Uber to campus was about $8 every time. For anyone who was wondering.

I traveled to Duke Medical Center for a consultation and opted to stay at Courtyard Durham Near Duke University. Duke Medical Center is about 10 minutes away and they offer special rates of patients at Duke. It was a good choice. The ADA room was well set up, for the most part, for guests with accessibility issues. The hotel had a friendly and helpful staff, ample parking, comfortable beds and Starbucks coffee. All in all, a good choice with on caveat. Sadly, the hotel only has one ADA room with a shower only configuration (no climbing into a tub). The other ADA rooms in the hotel have the tub and shower combo which does not work for many guests with accessibility issues. My advice is that if you promote access to Duke University and Medical Center, your hotel needs to be prepared for ADA guests who need sage access to showers in their rooms. One room with the appropriate configuration is clearly not enough...

I would hereby like to compliment the hotel staff for the excellent service they provided me last weekend. I have always been pleased with the service I receive at this location. Hence, the hotel staff’s professionalism and enthusiasm. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your hotel staff it would be my pleasure to return in the near future.Sincerely,Christopher Lynch

That staff was extremely friendly and tended to our needs. Hotel is close to downtown and Duke Hospital. However, the two rooms we stayed in on the first floor smelled like mold. Sure enough, my Mother and I both got sinus infections after our stay (we’re both allergic to mold). The rooms (at least our rooms) need a deep cleaning.

Great customer service!!!

I read the reviews from two years ago, and based on those reviews, I would not have booked here. But, with a change of management, the reviews afterwards were excellent, so we took a chance. I am glad we did. The staff were all friendly, but mostly appreciated their professionalism. The property was clean and in good shape. The breakfast was piping hot and served by a friendly and professional staff. Check in/out was fast and easy.We were traveling to and from Duke University Hospital and it was a direct and easy route to follow. (10 minutes)If you are looking for a moderately priced hotel (not plush), I think this would be a good fit.

The hotel was very clean and the amenities were very nice. The cafe and market were very convenient; the food quality and selection at the cafe was mediocre to poor and I found myself having to find meals elsewhere so if you dont have transportation, be aware. I was lucky to have a rental car. The staff is friendly and they try their best to meet your needs. My room had a connecting door to the room next door, which made for a VERY noisy stay. I could hear EVERYTHING going on in the neighbors room and even have this individuals email address memorized now from hearing them say it over and over. I was disappointed that the stay wasnt as restful as I had hoped for it to be. The noise level also made it very difficult to study for the exams I was taking at Duke. I reported this to the front desk several times, but nothing was ever done. I did have to change rooms upon check-in due to a broken fridge (a working fridge was a requirement for me), but the front desk clerk took care of this immediately without any issue. Overall, I will probably stay here again due to the close proximity to Duke. I will definitely be asking for a room without an adjoining door though and now that I somewhat know my way around the area, I will probably not partake in the cafe services but get all my meals elsewhere. This hotel should definitely have a free breakfast for the price of the room. The cafe breakfast prices (and other meal prices) were a little on the high side. Otherwise, it was a nice stay.

I booked this hotel for one of our employees. The hotel was fine, but the staff was completely incompetent. It took me three calls to get them to finally email me the credit card authorization the promised. And even after that, they still charged the person on site for the hotel room, apparently charging over my advance authorization. And then it took a long phone call with several holds to get them to reverse it. Just abysmal customer service.

Great clean and spacious rooms. TVs allow you to sign I to Netflix and other accounts. No continental breakfast and bathtub was really narrow.

Cynthia and the Operations Manager they were both EXTREMELY helpful with making sure we got the refund on our gift card that we were due. they both jumped through hoops to make sure we were taken care of. Both were very helpful and well mannered. I would recommend this hotel based on their actions alone. thank you

The rooms were very nice however during my stay at the hotel my wireless headphones were taken. I had dropped the incident before leaving the hotel. A few weeks later a manager of the hotel reached out to me saying I would be reimbursed and never got back to me. Since I have called the hotel every day and have gotten no further updates. If you stay at this hotel be cautious and keep all valuables with you. My overall rating is 1 star.

Bed is very comfortable. Will stay there again!!

This stay was a two because of the staff the stay could’ve been better i found bed bugs so thats a wow. They had a great bathroom but thats the only plus.

I was given a very large very nice two room suit. Nice for this level hotel. Great outdoor patio with a fire pit. Full bar with cocktail hour snacks.

As a veteran business traveler, I need the basics and the Courtyard always delivers. The rooms were clean, the people very friendly and was located near other amenities. For me, it is the consistency that the Courtyard that keeps me coming back. May not be ultra-fancy but it is well beyond sufficient.

Staff was very helpful and professional. Gave me suggestions on places to go. Theres a shopping center across the street which has a Walgreens and various places to eat and a nail salon. There is a pool in the back and most rooms have a little balcony where you can sit.

Very covid-19 sanitized very professional