Went to get front fender replaced. After 4 weeks and some days with issues on their end with getting lights out. I got it back. My entire car had been ransacked. My headlights had been replaced from LED to standard headlights. Things that were in places were on the floor.Things that were in places were on the floor. Things that were in the trunk was in the body of the car.. I even found a little baggy with some seeds! I meant to report to the BBB but havent done yet. Im just grateful there wasntany of the extra damages to the car mechanics come up with.

Wonderful place to do business with.

I had some scratches on my front hood and one of my rear side door. Someone recommend me to call Gerber Collision & Glass at the Durham location for their advice. I spoke to Richard and drove to the store to have him check on the nature of the scratches. The front desk lady was very friendly and immediately got Richard to meet me. After examining the scratches, Richard applied some rubbing compound and fixed the problem—free of charge! I did not expect this at all and was prepared to walk away if the cost was too high. My car looks great now. I really appreciate the help and would recommend Gerber Collision & Glass at Durham based on my experience with them.

Great repair shop. This is my third visit here and they always do s great job on my vehicles

B+ | Welcoming staff and friendly employees that made sure we were up and running after a month

Professional and fixed my vehicle like new. Cant tell there was a problem. Recommended by USAA.

Went to this Gerber recently to get my bumper looked at and the team was extremely helpful!

I made an appointment to get a part installed with Gerber. They had given me a quote and after I arrived they took my car and fixed my problem immediately. They also had the courtesy to show me the problem they fixed and ifi was satisfied with it. They we’re very professional. I would definitely recommend them and go back to them for further issues with my vehicle.

Very happy with results.Very easy to work with. Very accommodating. Liked the new car smell and paper floor mat upon delivery. Thank you! Very pleased. I would certainly recommend family and friends.

Great repair team. Extremely knowledgeable and friendly from front office to estimators to management.

Richard the parts manager is amazing - I took my car to this location and they were VERY busy. Instead of shooing me away or making me schedule an appointment (which they would have had every right to do) he stopped what he was doing and spent about 25 minutes with me. We were able to fix my car and I did not have to purchase a new hood (about $500-$600 without labor).Most repair shops would take advantage of every opportunity to extract money out of you. Rich helped me when he had (probably a million) other things to do and didnt ask for anything in return.I hope this finds its way over to you Rich - you did a heck of a job for me today and you saved me a lot of time, frustration, and money. Thank you. Next time I need work done to my car, this is exactly where it will go.

DO NOT USE THIS SHOP!!Poor Communication* I was quoted a 5 day job i was not notified until half thru a simple job would take an extra day delay* once the day came to pick up vehicle i received to further updates* After calling twice once at 8 Am and 2nd 10AM i was finally told the shop had re-damaged the vehicle and was never notified when it would be completed* i called the following day and still no one was able to give me determination on completionNeedless to say its has been pits poor experience and i would Recommend future customers find a better gerber or better organization all togetherI would no Recommend this place

I have had my car serviced here twice this year. They have ALWAYS been effective and efficient. Wonderful people to work with.

Fast service keeping you up to date as work progressed.

Couldn’t have been more disappointed. Price was 20% more than what I was told it would be, two parts were not replaced that were specifically told to be replaced and what they did “fix” broke within 60 days. I would take it back to have it corrected, but it took 3 times longer than what I was told previously for the initial repairs and I’m sure there will be some ridiculous fee that I would have to pay. I will definitely deter all my friends and family and anyone I come across from going to this location.

Outstanding work! My Outlander Sport looks the way it did when I drove it off the lot 4+ years go. Cortesy calls (which I did not have to initiate) every few days was lovely. Kept me well informed about repair status. Very good experience all around.

Went to Gerber Collison to get my car repaired from the damage driving to New Jersey, and Gerber made a appointment, with me and my insurance provided me with a rental car and Gerber took me to Enterprise, and my car looks brand new and was done early, I give Gerber, 5 STARS!!! because of the good quality and welcoming customers service and, and amazing repair looks like nothing happened to my car

This place is great, everyone was really nice and I am very happy with the work they did on my car.

The employees are very nice and welcoming. My experience was great...

Great staff. Went above and beyond.

I scheduled an appointment to have them come replace the glass in my vehicle. They cancelled on me on the day of the appointment after I had already taken off work. Their excuse was well, we dont actually get notified of the appointment until the day of, so we couldnt have let you know sooner. This is despite my talking on the phone with them to schedule the initial appointment. What a terrible way to conduct business.

Long time to fix cars...waiting 3 weeks to fix a little issue with the bumper

Attempted to remove some paint flakes from my car while I was in for an estimate and did more harm than good.

Set up an appointment in advance, they are pretty busy so dont expect to get your car in asap.

Great place

Unprofessional! Staff, work was excellence!