Laurie and her Staff are very helpful. I received a notice from the MVA to provide proof of insurance. I called them and told them what I needed and they every able to send it to the MVA and followed up with me verifying it the following day. I didn’t even have to take the form to them.

Laurie Jacobson is the worst Insurance Agent I have worked with in my 20+ Years of being insured with State Farm. Laurie Jacobson is dishonest, she is a swindler and her staff is incompetent for not begin able to provide simple solutions. Not only do I receive constant solicitation in the mail for services I am not interested in or in many cases even eligible for, the last 6 months I have had to deal with a completely unreasonable fiasco.My father gave me a small Ford Truck that I decided to get insurance on, get tags for and use whenever I didnt need my much larger F150. I quickly got the insurance first and paid for 6 months up front but shortly after found out the truck was not eligible for registration. The title had not even been signed over into my name. After discovering this I immediately called the office to cancel the insurance, I was told my full 6 months would be refunded to me.3 months after canceling, I still had not received a refund. I call the office again to see what is going on, and they claim the truck is still insured and was never canceled, even though I had received a letter about the cancellation. Now that the unregistered truck that was not even in my name had been insured for 3 months I was only able to receive a partial refund because of their refusal to cancel the policy the first time.I called the head office of State Farm and found they are not even allowed to insure a vehicle who was not even titled to me yet and that I should receive a full refund if I can prove that the truck was not in my name. Now its about 7 months after the start of this whole mess, Ive called and been to the office half a dozen times, no results. When it was time to renew my Large F150 I went to the office to bring up the refund again, they agreed that it was owed to me, so I asked them to deduct it from my truck insurance.They said they couldnt do that, that I would have to wait even more time to get my money back. So I wrote them a check for my insurance, less the amount due to me and informed them of such. 2 weeks later I still have received no refund and now I get a bill threatening cancellation of my insurance if I do not send them the difference that is already owed to me.Rest assured, Laurie Jacobsons office will do everything in its power to keep its commissions rather than keep a 20 year customer happy. If you want to stick with State Farm, its worth the drive to another location that is more honest and reasonable.

Shes the best! Always understanding in rough times & is also always there to help by phone or walk in her team has got you covered !!