This is a rating for whomever did the staff scheduling for Saturday. I waitied in line for 30 minutes to return a modem. I ended up leaving because there were only 2 people working trying to do the best they could, but I could tell it would be another 45 minutes to an hour before they would get to me. All this to return a modem.

Buyer beware: 9/1/21 purchased a new phone, confirmed before Ieft the store how long I had if I decided to return the phone, the answer I received was 30 days. Today 9/19/21 returning the phone because it is malfunctioning, rep told me I only had 14 days to return the phone so I have to do a warranty exchange, they dont have the phone in the store so I have to call customer service mobile Coe and do the exchange. Here in the store they dont even write the request up so you dont have to go through the explanation again 😒 Very poor customer service.

Service was very good and the Employees were courteous and helpful. Ive only been with Xfinity a short time and so far they have been great ! !

Fortunately I do not need to visit the store very often. When I do, everyone is very friendly and helpful. The staff is knowledgeable.

Wayne was curious, knowledgeable and very helpful in addressing my concerns.

Very quick. Knowledgeable staff and super helpful.

This is a review base more on the service I have received at this store. I have been in twice and based on the level of service I had from Kyle, and came back in for something else today and let other customers go around me in line, just so Kyle could help me with want I needed. No, I didnt get the super secret deal. I just got a great level of service that a customer should expect. Kyle is very professional, knowledgeable, welcomes you to the store, goes the extra mile. This guy needs his own store.

I had Quinton come install my cable coax outlet and internet and he was great. Very professional and a pleasure to work with. He explained everything he was doing.

The people helping me in the store GREAT and hard workers!

The people here are great. I think this office, chic fil a, and publix get the same training. Respectful. Polite, and helpful. We must realize, these people have this as a job. They do not own the company and deserve respect as humans.

Every time, I go there I get a better service than calling. This was no exception. They had agents training but were still able to help me get in and out.

Brandy Gomez is incredible. She spent a great deal of effort and time to get my wife the perfect phone and plan to suit our needs. See Brandy for any connectivity tech and service.( Internet, TV, phone, home security.)

We had excellent service today at Xfinity all of the customer service reps there are very knowledgeable and very friendly.

I had a wonderful experience dealing with Elliott at the Douglasville store. He went above and beyond handling an issue I had with my husbands mobile phone. He was very professional and knowledgeable. I highly recommend Elliott to anyone going here. Thank you so much for your help.

Good service. Quick and complete

My experience at this location was above and Beyond what I expected, I was assisted in a timely fashion and was given all my options and treated like I mattered. When everything was said and done the sales associate Veronica made sure that if I needed anything I was able to contact her whenever I needed, I would recommend this location to anyone who wants help from someone knowledgeable and hardworking who makes the visit welcoming and enjoyable like the staff member I encountered on my visit this would be the location for you.

Treatment was awesome. Veronica was so patient and helpful....the staff here was fantastic indeed 👏

I went I to Douglasville store 2 weeks ago to cancel home security, after arguing with guy for 5 minutes utes and ice Gentleman working next to him explained that I got it in 2019 so 24 months was up Feb 2, 2021. I also wanted to decrease my blast down to 100. Got my bill today not only was no changed made. But went up on everything. My bill was $193 and Id now $214.00. He also gave me a box and told me go hook it up,but could not tell me what it was for. So now I not only have a higher bill, I have a box that is sitting in my floor and no one seems to know what it is for.It is totally impossible to speak with an agent. Guess its time to look at Direct TV

They cant access my account yet theyre billing me $723

Veronica is the Best! She went above and beyond to help me with my account. Super friendly and a beautiful personality!

This new box is garbage always updating and it takes forever to turn on!!! And why in the hell wood you want a screen saver! By the time it turns on I don’t wanna watch tv anymore

Very welcoming and informative. Cable aint cheap nowhere but they can beat what I got. Ill be back to sign up. Thanks Precious.

Precious was a great help to me wish I could give w0 stars

Had appointment for 01-13-21 btw 8am & 10am No one showed up making me late for my flight. No one called to reschedule. 40 minutes later I get a text saying my was on the 20th . I made my appointment for the 13th. Terrible communication

I always had good service from Xfinity but the price got to high

I have never in my life had so much trouble trying to speak to a person. My questions can not be answered by the freaking computer!!! Fix your phones and hire some professionals!!!!!

I added a line to my account in Douglasville, GA on July 30,2020. Precious was so nice and helpful. We had an issue porting my daughter’s number over from Verizon. They were busy (we were there right after close). She was so sweet, helpful, friendly, and resourceful. Thankyou Precious! Watch out Xfinity I might recruit her to work for me! She is an asset to your team!! Thanks again Precious, you truly are AMAZING!

Well I shelled almost 200 and still have no cable and internet and they wanted another 100 for a technician and wow I m on a fixed income on social security disability and come to find out my area is nOT serviced so now I gotta wait 30 to 60 days for my money to be refunded and then they billed me online and on store

I didnt get the problem fix

The employee that helped me was helpful and polite even though I was pretty upset.

Kyle is fantastic! He greeted me time I walked in - all the staff did. I came in to swap out a box and was gone in 5 min. I even got a reusable Xfinity tote bag. Thanks, Kyle!

Associate Brandy Gomez went above and beyond to help me retrieve my Comcast email. She was very patient and determined to resolve my issue. This is what I call excellent customer service!Thank you!

The telephone message goes on and on with information I dont need.I have no wifi. It was tested yesterday and did not do any good. I called back today and was asked to call back after a test was done, again. Yesterday, when I called back I got the same message all over again. And, no service to fix my problem.With this kind of service, who needs infinity?

Service really sucks late on their scheduled appointment and never showed up to transfer my services will not recommend they service

They are nice when adding services or opening a new account. But if you have an outage or issue, hey are horrible and dont care.

After jumping around from one computer operator to another i finally got a live person. He said hello can you hear me, I said yes and he kept talking and said can you hear me and hung up the phone. If I had good service I wouldnt be calling you!

Kyle will help you right away. Knows how to get the job done. Very friendly and we were out right away.

Great service! Thanks!

Jahnoi was soooo nice and friendly today ! I was so impressed with the service from this location. I had my baby with me and she was so friendly to help me to the door and even offered to help me to my car. She explained everything thoroughly. Everything was quick and simple, 5 stars !

Very friendly and knowledgeable. Twyla fixed us up with new service. Could have been better had she gave us more discounts, to lower our bill. A VISA CARD for signing up service. Was a little disappointed only 20 hours recording time. But in all she was very friendly, knowledgeable.

Very good Experience, Nice attitude,All around good Service 👍

Restricted plan to save money. Nice layout

Tim White, one of your local area technicians is one of the best field representatives i have ever worked with. His knowledge, customer centered approach, timeliness, and just his over the top friendliness is very refreshing. Many of my experiences with ComCast and ComCast business may have been marginal but I know I can depend upon Tim to fix my stuff when a problem pops up. Hes the best! I am always relieved when Tim shows up because I know he will have the solution.

Why is there no one at the store an hour before scheduled closing? Bad customer service.

This was my first visit at this new location and everything was quick and easy. They were very pleasant and they was no wait!

I n this place you receive an amazing attention, pity not being able to say the same about cable service!!!

Terrible service. Rude customer service. People that work there dont know customer service or the product they sell. Manager doesnt have working phone number and doesnt stay in the store to manage issues.

I made a payment and agent offered to look for soecials for me because of my high rate.

I received an exelent customer service from the staff and particulary from Kyle. I recommend this place.

My experience at this location was a great one, unlike my other experiences at other locations but I had the pleasure of speaking with Jahnai she was very professional and she took care of me promptly she was very nice...

I love this location! So clean and well put together as well as the staff, I never wait too long.

Comcast is crazy expensive but the internet is lightning fast.

After being told repeatedly that we intended to use a preexisting modem, dude still sent and is charging is for a new one. I told my Xfinity worker going into our exchange I knew nothing about getting internet, and everything about their service I had to press for information on. Dude looked like he was trying to say as little as possible to get by which is flat out poor customer service. Albeit, I was hard to get a long with lol, but I work in customer service/sales and what the dude needs some retraining.

Had to wait 45 minutes just to be served. Customer service was very poor.

Never has anything and always nothing but lies

One person working in the store. Only allowing 2 customers in the store at a time. The paying customers have to stand outside in the heat to try to resolve your cable issues which we pay for. Horrible service.

Know nothings

I bought the IPhone X and the screen protector, an employee name April put it on the phone wrong with a lot of air bubbles, I took it back the next day and the response I got from the store manager was very disappointed cause she blame me and end up saying that she was going to pay out her on packet, at this time I don’t care who is paying for it surely was not going to be meUNACCEPTABLE 🤬🤬🤬

TERRIBLE!!!!!!! NO ONE EVER ANSWERED.