Outstanding service! Clean and very friendly!!I got a perm today with a trim! She went over everything to be expected. My forever salon!Please be mindful that their is only 1 Lady working the entire salon. Make an appointment.

Dont answer the phone, keep door locked, dont acknowledge presence. Id give only one star but Ive had my hair cut here on the past and was pleased with the result.

Thick hair beware- I took my mom to this salon as a special treat for her birthday. It had been years since she had been treated to a girls day and so today was a special girls day where we could get our hair cut together. We live in Florida and wanted to spend some time in Dothan visiting our favorite shops. We booked an appointment and scheduled our day around town. My mom was so excited when she sat down and explained what she wanted. Instantly the stylist scowled and said Im gonna let you know now... your hair is not going to do that My mom has had this particular cut before and explained that it was okay and that she wanted this cut. The stylist did not wash her hair at all before tearing into it with scissors. The entire appointment the stylist complained that he hair was too thick and did not stop complaining about how my moms hair just wouldnt cooperate. At the end of the appointment, my mom did not receive the cut she wanted at all, it was a jagged uneven cut. My mom had beautiful long hair and now the cut was so short that even if she wanted to have it fixed at another salon, it would turn into a pixie which is NOT what she wanted. For me, thankfully she didnt botch my hair like my mom but still she was rude and complained that my hair was just as thick as my moms I already have a pixie so there wasnt much she could mess up on thank God. At checkout, the stylist even scowled at the fact that i was paying for my moms cut along with my own! as if its unheard of for a daughter to treat her mother on her birthday! Needles to say I left a small tip to be nice because the cuts were not that expensive but honestly i shouldnt have. My mom was so upset that night when we went to dinner and did not feel confident :(

DO NOT BOOK AN APPOINTMENT ONLINE OR THE APP. I BOOKED AN APPOINTMENT DAYS AGO. GOT A CONFIRMATION SAYING IT WAS GOOD. THE DAY BEFORE MY APPOINTMENT SAID IT WAS REMINDING ME OF MY APPOINTMENT SAID PLEASE CLICK HERE TO CANCEL. COME TO MY APPOINTMENT AND THE MANAGER SAID I GOT AN EMAIL SAYING IT WAS UNSUCCESSFUL. ONLY AN HOUR BEFORE MY APPOINTMENT. SHE TOLD ME THAT IF I HAD BOOKED OVER THE PHONE OR IN THE STORE IT WOULD HAVE BEEN ON THE SCHEDULE. BOOKING ONLINE OR APP YOU CAN GET BUMPED OFF THE SCHEDULE IF SOMEONE CALLS IN OR COMES IN TO SCHEDULE. WHAT A LOAD OF LAZY BS! IF SOMEONE BOOKS AN APPOINTMENT AND DOESNT CALL TO CANCEL OR GET A CALL LETTING THEM KNOW ITS NOT BOOKED THEY WILL EXPECT GO BE ABLE TO COME TO THE FREAKING APPOINTMENT THEY MADE! NO ONE SHOULD GET BUMPED BECAUSE THEY WERE UNABLE TO CALL OR GO IN PERSONALLY. PEOPLE DO WORK AND ARE NOT ABLE TO PHYSICALLY GO IN PERSON OR CALL ON THE PHONE. IF YOU ARE NOT GOING TO HONOR AN ONLINE BOOKING THEN DO NOT HAVE IT ON YOUR FREAKING WEBSITE! THEN HAVE THE AUDACITY TO SAY YOU CAN COME IN TO BOOK AN APPOINTMENT TOMORROW. NOPE! I JUST BOOKED WITH A 5 STAR REVIEW PLACE SAME DAY TODAY! I USED TO LOVE THIS PLACE BUT THEY HAVE LOST MY BUSINESS AND I AM TELLING EVERYONE I KNOW ABOUT THIS! CALL ME A KAREN OR WHATEVER BUT THAT IS NOT PROFESSIONAL!

This place is horrible. I made an online appointment friday for 10:15 on saturday. Got there early and waited till 10:10 to go to the door. When i got there she said I was not on the schedule and that the online service double books and they have to cancel the overbooked. She said i would have gotten an email about the cancelation, but i never got one. They are cancelling people and only taking the ones they want.

The service was good all around.

I got my hair cut here today and I absolutely love it. Just upset with what I had to pay. When I called and went in I said both times that I just wanted an adult hair cut. After cutting, she said she needed to completely dry my hair to make sure it was all cut right. I said that was fine and she used a blow dryer to dry it. When I went to check out she charged me 15.99 for the hair cut and then 17.99 for styling my hair. I asked what that was for since I only wanted a hair cut and she said for blow drying my hair. I didnt understand why blow drying my hair was more than the hair cut itself and I was upset that she didnt tell me it would cost to blow dry my hair. Still very happy with how my hair looks. I am just upset with how a service was done and charged without telling me first because I would have said to not dry it.

I love my hairstyle and my nutrition for me thank you cost cutters

Best experience by far! Rochelle cut, colored, highlighted and styled my hair today! She did an amazing job! I will never go anywhere else! The atmosphere was relaxed and cheerful. They made getting a hair cut enjoyable! Highly recommended!

Rochelle cuts my hair and I don’t trust anyone else to cut it. Rochelle has a joyful and caring attitude towards her customers and I’m proud to be one of them. The atmosphere she and her fellow employees create is amazing, it’s just like being with your friends… but friends who cut hair very well.

I moved to the area a few months ago. I had the same hair stylist over 25yrs and was apprehensive about getting a new one. I came into Cost Cutters and met Rochelle and she made me feel so welcome. I loved what she did with my hair, the time she spent making sure I felt good about the style, color and cut. She made me want to come back after my first awesome experience. She now has me as a customer for as long as I live here.

I always get my hair done by Rachelle and she always does such a great job

They dont honor appointments on the Cost Cutters app. They make you stand outside in sun or rain because they dont allow patrons to sit inside prior to their hair appointments. I used to come here to see Rochelle all the time, but they lost me and my mom as customers indefinitely. They have far too many competitors to bother with this place that treats its customers like low class citizens.

I love getting my hair done by Rochelle at the Cost Cutters in Dothan. She is a wonderful stylist and really takes good care of your hair. Any style you want, she can do for you. Please go see her and enjoy her fun and laughter. Along with a beautiful style she will brighten your day. Go see Rochelle, shes the best!!!!!!!!👍👍💜💜💜💜

Had booked an appointment drove across town to find out they were closed. No one even contacted me to say they were closed. Bad customer service will not return!!

This place is wonderful if you have a easy quick haircut to get. Especially for a child. The price is amazing! You cant beat that. But dont expect them to be a stylist. If you know what you want and its a basic haircut go here.

Rochelle is THE BEST ALL AROUND !!! You show her a picture of want you want and it will come out 100x better! HIGHLY RECOMMEND!!! I love the way she takes her time and wash my natural hair, it’s so relaxing. I haven’t been disappointed yet. She’s going to be my personal stylist one day, so go visit her while you can lol !!

Kitty at this location is fantastic! This is the only place go to get my haircut now. I brought in pictures, she used those ideas and makes it work for my hair type. Everyone there is nice and its always clean. Definitely recommend it!

Do yourself a BIG FAVOR, do not go to any of these chain-store Salons..! 🚫💇🏻I have heard nothing but horror stories 🏃💨✂. I paid almost $100💰 for them to BURN OFF my hair to the point where even my ROOTS were PERMANENTLY DAMAGED and no longer grow hair. 👎🙅. That was after they decided that the haircut I wanted, wasnt what THEY thought I needed!!😐❓*This was a couple years ago. I STILL have to hide my thin& half-bald hair(in the front).

I have been for my last two haircuts and I have never posted a review on a hairstylist before. However Rochelle is hands down my favorite hairstylist I have ever been to. Shes attentive, nice and really seems to care about what you want and making it work for you. I usually am nervous to get my haircut and nervous to have to force a conversation with my hairstylist but I never feel that way with Rochelle. Cost Cutters needs to give Rochelle a raise asap. Thanks Rochelle, and see you soon! c:

Ms. Rochelle is very knowledgeable about hair as well as healthy hair products that compliment your individual needs. She is such a pleasant and warm hearted woman. My daughter absolutely loves her!

All is great... However Rochelle is my Favorite!?

Rochelle is the best! I won’t see anyone but her. She’s friendly and does great work.

Been going there for years, Kitty does a great job with my hair, and I am sure the rest of the stylists are great too. Very friendly upbeat atmosphere!

When calling, they pick up the phone and hang up. Repeatedly.

They cut my sons hair and it always looks nice but every single time we have ever been we have to wait. Usually an hour or so. One time 2 hours. And its not like they are slammed. The stylists take forever to cut your hair. Also one time the lady mispronounced my sons name, Micah, she said Makiya. I wasnt paying attention, I just know I never heard Micah. We were skipped and had to wait even longer.

Rochelle is amazing with my boys! They love coming to get their hair cut & having her style it for them.

I am a frequent customer and Mrs.Roshelle does my hair all the time and I love how patient she is and how she takes her time with her work!

Showed up at this place as a walk-in Sunday afternoon and not a single person in the store for a simple shaved haircut. the lady helping me answered the phone while she is conversing with me and promptly penciled someone in for 45 minutes ahead. Then told me I would have to wait 30 minutes for the next stylist to come off break because she wouldn’t have time to finish before the call in arrived. Left very dissatisfied.Fast forward to the next day Monday . I get there at 6:15 and the stylist is finishing up a haircut with no one else in line and told that she was closing up for the rest of the night when their posted hours state they are open until 7pm.I definitely can’t comment on the quality of their haircuts because it seems you have to call 4 days in advance and wait an hour to even get one.Will definitely not get another shot at my business ever again.

Mrs. Rochelle is a hair goddess . I come to her for all my hair needs . Such a fun filled environment I bring my whole family . Thanks love !

Friendly staff, good haircut.

I made an appointment for 11:00 a.m., three days in advance, for a cut, blow out and style. Well, I was running a few minutes late this morning, seeing as I have an infant to care for and showed up at exactly 11:03 a.m. My stylist, whom is also the MANAGER told me she went ahead and took a walk-in because I was ALMOST five minutes late. By now, it is 11:04. After this, she tells me she mayhave time to squeeze in a cut, blow dry and style. I waited until 11:22 to have my hair done and styled poorly. Needless to say, I will not be making another appointment at Cost Cutters ever again.P.S. Cost Cutters...If you want to build a solid customer base, consider being respectful to your future clients. Peace.

Its hit or miss. Depending on the stylist, youre either going to have a great haircut or a terrible one. The staff can be very friendly or you can walk in and theyre rude as heck.Scenario: i walk in i was hoping to get my sons hair cut todaygirl looks at me like shes frustrated and says well, you gonna have to come backme ok, no problem, is there a specific time?her: yeah, 5:30This was 20 mins after opening on a Saturday. Maybe it was too early in the morning to be polite. I wont go back, considering there are TONS of other places people can go for haircuts in this town you would think they wouldnt be rude.

If you want the best haircut in town, then Cost Cutters of Dothan Alabama is the place to be..

Have gone to the same lady for years (Kitty) and she is always friendly, polite and efficient.

Been getting my haircut here for years Im military so they give discounts for military this place is always clean and people are friendly I enjoy getting my haircut here way better than going to the mall for sure

Great with children and they make your hair look amazing

I Love Rochelle. She always does me good!

Very nice staff. Great haircut. We will be back.

Friendly stylists, great prices, and no long waits thanks to online check-in ✔

Went today & ended up leaving. The chick with the pink hair was scatter brained (nstuff) & obviously did not care that we were waiting. She took her time & tended to other unimportant things as we sat and waited in disbelief that she had no respect for our time. Even after an hour, we decided if those people had such little respect for us we werent going to trust them with my 10 year old sons hair. I wouldnt even give them one star. A complete waste of our time. There must be a real adult responsible for this business & I hope they know they let airheads run it.

Only let Rochelle cut your hair. Anyone else will butcher it . I am so disappointed in this place. I wont go back.

I love coming here...Erin is the best!! I highly recommend her! Very friendly, professional and takes her time to make sure she gets it right...

Walked in an hour before closing only to be rudly told and not even looked in the direction of that she had one person and an appointment she didnt have time call back tomorrow well I work so I was doing this on the weekend! So if you are reading this go right down the road to Sport Clips they will solve all your hair needs!

Awesome staff!! Very friendly and always there to help with any questions regarding hair products and cuts!!!

Dont call them and expect them to take you close to closing time. I got to their place 10 til close for just a simple haircut and they turned me away after saying the time was fine over the phone. Might have saved me from a bad haircut. Thank you God.

I have been to the north side location dozens of times now and every time the young ladies working have been very nice. Quick service and good haircuts.

Some very good hair experts in this shop who are always courteous.

Never had a bad experience here. This is the only place I go to get my hair cut any more.

Very hateful people, told me that because my service dog was an emotional support dog he was not allowed in the salon. according to their website that is not true. The manager was insanely hateful to me and told me I had to get out of the shop

Was just there .. very pleasant and helpful

I have tried several different places and Cost Cutters being one. I have tried Cost Cutters beside Publix twice and have been very disappointed in the customer service and the quality of the cut. They did not provide a rinse after my haircut therefore, I had to spend the rest of my day in Dothan with hair down my shirt. The straw that broke the camels back was the last time, I went in Cost Cutters they literally cut my hair in 5 minutes and my sideburns were uneven. I asked the beautician about this and she said that they looked fine to her. When I got home I had to straighten my sideburns with Clippers myself. I will not be going back.

Best place in town hands down!

Lousy haircuts, expensive, long waits- avoiding is better

Decent haircuts.

So happy!!!

Good prices.

Love these girls

Top Shelf

Kitty is the best!

Ask for Kitty

Great!!!!