Phone system problems that cause scheduling delay. Email check and personal followup with custodial parent took 250 days. Many mistake apology letters sent to me due to misreports of theirs. My kids just wanted a supervisor who would listen to their side of the story, but instead they got a company who quit on them. Also how is it a sliding scale increases when your living off your retirement savings? For a church based supervising organization I was rather surprised of the lack of care. My kids are going to feel punished for CVP quiting after they spoke their mind about custodial parent. Very sad!

My kids seemed to be punished for saying that they love me and want more time with me by CVP quitting on us. They seem to punish my children for talking about sad situations they experienced with custodial parent followed by termination of contract by CVP. Custodial parent and CVP were inefficient in scheduling to extent it took 250 days to schedule. It was their issue with phone problems, Email checking and no care for follow up. They claim low rate, yet charge double their quote if you have no income. Availability is all good, until you onboard and they only have 1 hour available. You can easily catch them misreporting negative of you and then you have to insist on an amended report. They will not allow you to contribute money to your child for their school fundraiser. They deny grandparents in coming in to see their grandchildren even if request of the children. They claim it is safe to have kids skateboard inside their cluttered basement with sharp edges, and even defend their decision when parent tells their children they cant do that. Doubt they have liability insurance that would cover such an accident. All that and then operate as a church organization under a non profit. I am sure whoever started this volunteer organization must have meant well, but it needs cleaned up operational wise now! It is a sad place for children and parents! Lesson learned, use professionals, not volunteers at a non profit.

Extremely unpleasant experience!. HORRIBLE communication, took my daughters father about 2 months to fill out the application in the first place but when he finally did they never called, ended up waiting for two weeks and i had to call again. As well as other communication issues. During my orientation/intake, not only was i explained, but the CONTRACT i signed states that HE would ARRIVE 15 minutes PRIOR to visit, i would arrive AT scheduled visit time and they would exchange her and at end of visit, i would arrive AT scheduled end of visit time and HE would LEAVE 15 min AFTER. They refuse to follow their own legally binding contract (again..that THEY GAVE ME to begin with and explained to me THAT lS THEIR RULES). Illiyana sent me a new form, saying the opposite, said that i had to arrive 15 min prior and leave my 10 month old baby for 15 minutes with people she doesnt know and i dont know (until he came) while she is screaming and crying, reaching for me, TERRIFIED, which not only is opposite from what was explained and expected and agreed to, but i was completely NOT comfortable with!! And more importantly my baby is not comfortable with! I told illiyana multiple times, she said she would try to accommodate the first couple visits but i still got marked against for not leaving her for 15 minutes and i sent her a copy of the contract i signed which clearly states what i mentioned above, and told her i will not be bullied into traumatizing my child and they terminated our visits. (Granted i was late a few times due to various reasons but still.. ) Also explained Im not able to pay right now, im hardly working and only making a very small amount (an embarrassing 106 at month )plus had to apply for TANIF AND had to borrow money(cuz he dont pay child support) which BARELY covers my bills (single mom of 2) and they still coming after me saying Im refusing to pay, so much for sliding scale and working with people who actually need help. I do not feel safe here and i do not feel like my baby is either.Do NOT recommend!

Very unprofessional! Lack of communication and not good at scheduling! Took two months of back and forth to finally get orientation scheduled and when they called for it over the phone, they had mistaked the date as a visitation and said the other party missed. Still took our intake money and heard nothing for weeks. Until they decided at which point we declined and stated we will be returning to court.

Staff is not unbiased! And very unprofessional mixing up dates and not sending emails!

The supervisors are random volunteers, high turnover, burnt out employees, and there is complete disorganization. I am preparing legal action against them now for their irresponsible actions. There is no competent leadership, and they say and report what you tell them to. Their actions will be reported to the state. Email me for more information.

They choose to make an already horrible situation worse. They do not report abuse or neglect discussed in visitation, though they are mandatory reporters. Their executive director told me he does not call parents back when their is a complaint, Or I would never get any work done. DO NOT GO HERE. YOU HAVE OTHER OPTIONS!

Caring staff, protected building, comfortable setting, and a safe place for visitations. Highly recommend this center!

I love their security. Thank you guys

Ethically, this organization has a lot of room to improve. I worked with staff for over a year while my ex had visitation with our child. A parenting time supervisor clearly grew an affinity for my ex and provided subjective court documentation on more than one occasion, exaggerating when I was late and not mentioning his tardys in multiple reports at all. She didnt provide me the same documentation she provided the court, a no no according to their flexible policies. Erica also called me over the phone and threatened me, inflaming once again the amount of times I was late. Later when I spoke to a supervisor, they confirmed she over exaggerated and just my opinion, amplified the situation in her head as a justification to be abusive to me. Not exactly anyone I would ever choose to supervise a relationship with a child, or trust in their ability to report to a court of law unbiased. I was very uncomfortable with her having anything to do with our visitation/case. CVP also frequently lost emails about scheduling, and I would receive multiple calls and emails from several staff regarding the same visit times, which made scheduling with my ex and work confusing, and very stressful during an already stressful time. Ive worked with 3 other agencies in our case history and this one certainly takes the cake for most poorly ran program.

Professional staff, payment based on sliding scale, clean safe environment.

Willing to go back.

Nice place and staff are really friendly!

Great place for supervised parenting time

Great people, great program

Couldnt find the location and when we finally did it definitely isnt a place Im comfortable bringing my children when domestic violence is a issue.

I visit my daughter there

They are rude and do not work with you with payments . All they care about is money they dont care about familys at all .

Very nice