After calling around for a rental that I can drop off at another location, Hertz was the only one that would accommodate me. I spoke with Daniel who was great. He explained every option available to me. Inspected the car to make sure nothing was wrong before I drove off. Great customer service. I would highly recommend this location.

Friendly, professional and easy process. Highly recommend Hertz and the staff at this location.

Asked in advance the information for renting with credit/debit card. They said there would be no problem because the only thing needed was to make reservation 24 hours in advance or more and deposit would be $500 which I understood and agreed to. When I went actually to pick up the car after making and PAYING for reservations FAR from home, THEN they said that they needed to make a credit check (which causes a hard inquiry) and depending on the result is that they know if I could make the rental or not. If that would have been said to me when I took the time to call directly and made the reservation WITH THE LOCATION AGENT (not online), I would have reserved and payed for a beach house that I wont he able to use so, I AM LOOSING THAT MONEY. They dont make themselves accountable for the mistakes, they just say no and thats it. NEVER WILL RECOMMEND !!!

I got mister Harvey to take care of us.We got the rate we wanted and a nice vehicle was ready for us in no time.Thanks a lot!

I am writing this review two months after my experience. I didnt want to leave a review in the heat of the moment. This has been the worst, most horrendous service Ive ever received from a car rental agency. The entire experience was disgusting from the start. To resume, we arrived at the agency and our car that had been reserved was not available. They said they lost the keys to the car, even though the car was sitting at the front door of the office. They they offered us an upgraded car and charged us extra for it. Fine, I agreed. I needed the car urgently and could not shop around. I called a few days later to extend our reservation, they confirmed it. After I return the car, I was charged almost double the daily amount from my original daily amount. No one told me of any price changes,. There isnt even anything in the fine print about it. I went over everything. Now, almost 90 days later, I am still trying to resolve this issue and am being overcharged almost $500! I will never, ever, ever, ever, ever use Hertz again. Never.

This location is the worst rental place I’ve ever got a car from! I am a Gold 5 star member! I rent from all over the country monthly sometimes everywhere! I have a house in Delray and use the rental to get me to airport to get back to Boston (home) . These guys don’t clean or care about you! They give you the car with no gas and say return with what in it! I got 20 miles to airport and get charged full tank every time! They need to get people with actual brains to work at this spot! Great spot but lazy and irresponsible employees! Every one of them that work there!

The car was extremely dirty, we made the booking in advance but when we went to pick up the car surprise... Terrible and disgusting...

The price was good, vehicle was ready, drove to GA, then NC, no problems at all. Thank You.

Good people good price.

Very bad service, misleading, dishonest. Would never use this company again.

They are crooked at this office. DIdnt have my car, practically forced me to upgrade becuase the car I paid for and reserved was taken, then charged me more. And when I returned the car, I got a bill with almost double what was originally charged. They said their rates had changed. I was never informed of anything. I feel like Ive been robbed. I would die before I used Hertz again.

On Friday am. Danny was incredibly kind in telling me the luxury vehicle we had booked was unavailable.However, I did inform him we had a funeral Monday afternoon - we did need a luxury vehicle for the procession.Danny understood and promised to call me that afternoon. No response..So, I called at 8am sharp Monday..Robert picked up after the 4th attempt- informed me no vehicles better than full size were available. .I request Danny call me back. No call, no missed call, no voicemail from Danny.Extremely disappointed- I travel extensively before COVID, and this customer service is more like Thrifty or Sixt, not Hertz or Enterprise! Especially no offer of making it right, a transfer from another location OR from another agency. I am not a “one star” reviewer, but this situation was heartbreaking..After multiple email and FB messages, I never found a resolution to my concerns. Only auto generated responses that it was “being looked into”!.Edit: upon returning Danny made me whole by compensating one rental day. I believe he does the work of 3 people!

Horrible service !! do not trust them with your credit card AVOID !!

Not happy with staff not very friendly.No one was there when I returned my car. Waited an hour and Noone showed.

Called one week in advance for the reservation of a convertible. They said they would get one from a different fleet for me by the pick up date. Called one day prior to pick up and was told that no they do not have a convertible. Now I am left scrambling to find the car I wish to rent elsewhere. No heads up given, I would have gone into and been told this the day of pick up. Smh

Horrible customer service all way round. This location checked all the boxes of what not to do. They are rude over the phone and in person. They do not go through the terms and conditions or try to explain anything. You feel extremely rushed as if they want you gone. I would not recommend this place.

Would never use them again, Im just going to leave it at that. Never again.

Short hours, forget weekends. Always made me wait. I am a hold member. I left a garage door opener in a car and they called me right away. Fantastic! They told me they would FedEx it to me after I gave them my credit card. Great! 3 weeks later, no remote. I called them up and they never mailed it 😒. I had to go back to pick it up. 5 star opportunity reduced to 3 stars.

I wish I could give them zero stars. I had a reservation to pick up a car at 6pm. When I went to pick up the car there was a sign on the door saying they closed at 4pm. No one there. No instructions for picking my car up. No phone call informing me of the early closing time. NOTHING. AND they are closed for the entire weekend so no trip for me.When I called customer service they said there was nothing they could do.Hertz is the worst.

Not the best service. Got here as they parked another customers car but the employee told us to back up and park our rented car on our own with the biggest scowl on his face.

This location would not answer their phone in regards to a reservation I made. Made reservation for 5pm says they close at 4pm showed up and was told a blatant lie so I canceled.

Stephanie is very helpful

John and the team at Delray Beach jumped through every hoop to make sure were taken care of including switching us into a better a vehicle at Fort Lauderdale airport. John gave us his business card with the direct contact person at FLL to facilitate the switch. Thats good service!However, upon arrival at FLL, the management team claimed to be completely in the dark and clueless about any of this. Someone dropped the ball and Ide venture to say it was Andre the manager at Hertz FLL. The other manager Rod did however put us in a vehicle, not what we wanted but he adjusted the price to reflect the downgrade. Unfortunately the process took an additional 2.5 hours out of our itinerary so we were terribly late to our event.To add insult to injury I left my cellphone in the vehicle and have not been able to retrieve it. I know it was in the car because I had made blue tooth calls on the way back to Hertz. Enjoy my Samsung S10 whoever you are. (lost item reported)

Worst customer service I have ever experienced. No one answers the phone and they pass you off to the next person. back and fourth (now on 4 times) this is ridiculous!

Excellent choice of vehicles and great rates as a local rental shop. As a 5 star member with Hertz and a frequent renter at this location, my key is ready and the service is outstanding.

Amazing branch, we came here twice now and we have been welcomed and served like we were old friends.I love the way they take care of your necessities in a professional and friendly way.Thanks to Cody and the rest of the crew for making our days much easier.

Marlie is a superstar!! We give her a thousand stars! She should be CEO of Hertz! Thank you again Marlie! We think the world of you! You make Hertz great! 😊😊😊😊😊😊😊😊😊😊😊😊

Over a period of twelve months, Ive dealt with seven car rental companies in Palm Beach County and Hertz Delray stands head and shoulders above the rest. To quote another review: Prompt, efficient and courteous service, I will use these great folks again. Great, professional, helpful staff (I dealt mostly with Ron.) I have already recommended this Hertz office to friends visiting from out of town.

They would not waive fee to return car at a different location and Hertz representative was rude and nasty. I have rented from Hertz all over the U.S and I will never rent from Hertz again.

Great and friendly service! Thank you for your smile and professionalism!

The customer service was great and the manager Ismael went above and beyond his call of duty. I highly recommend the Delray Beach Florida location to anyone. Thanks so much!!!!

Gd prices

Everyone was very helpful and nice. Was an overall great experience. Would rent a car from them again in a heartbeat!

Great customer service, fair pricing. I had a terrible experience ate ACE car rental that left me stranded. The HERTZ crew stepped in helped me out and got me what I needed. Thanks for saving the day.

Danny was awesome!

Ive never had a more difficult time getting someone on the phone in my entire life. I called 78 times in one day and the phone was either busy or I was promoted with a recording and transferred to corporate. I needed to renew my reservation so I wasnt charged a late fee. It took up my entire day and still wasnt able to get a single person from the local location on the phone. Unbelievable.

Rented a Hertz auto at the Palm Beach airport Saturday night. Sunday morning turned the car on and light came on indicating tire issue. Maybe low pressure. We were surprised that Hertz doesn’t check tire pressure before letting customers take them. Nevertheless, we took time out of our vacation and drove to the Delray Hertz location on Tuesday morning. Husband waited in line a long time. The manager told him to take the car to a gas station and put air in the tires!!?? Gee really???!!. Soooo helpful. Not. Um, seriously, we are senior citizens, don’t have quarters, were dressed for dinner and shouldn’t have to do this. He did not offer to put air in for us even though we later found out they actually have compressed air on site. Extremely annoyed. Manager is lazy total jerk named Harvey Bello. After I came in and complained more, he said go around back and someone will put air in. We did that. No one was there. Tired of waiting. We left. Never using Hertz again.

Absolutely ridiculously bad service! Waited over an hour to pickup my vehicle even though I prepaid! Watched people who came in AFTER me drive away with a vehicle while I kept waiting...and waiting... and waiting...Will never go back.

Worst service ever. Just dont go with Hertz. Its disappointment after disappointment with them. Prices are good. Service is atrocious. This lady is more preoccupied about replying to her whatsapp messages than actually helping me. The other guy had been on the phone for over 30 minutes.Edit: I upgraded my review to 3 stars because the return experience was good.

Great people,fast reliable service. Close to bus stop. Way less than airport prices. I took the tri rail from airport was easy access to car rental.

Great attitude and very courteous for everyone in there first thing in the morning, Marc helped me out and explained everything perfectly, thanks guys!

I go out of my way to come to this location for the rare-these-days excellent customer service.

Had a good thing going til my daughter wrecked the car. They would offer specials on reservations once u arrive

My 2-week rental seemed to be a bother to these guys. We were shuffled from rep-to-rep and car-to-car for over an hour, just to get out the door with our weeks-ahead reserved car. I understand were just Gold Members, but I shudder to think how we would have been handled if we werent.This location is NOT up to Hertz standards! Its with locations like this one that cause Avis and Enterprise to seem O.K.In the future well drive a little further to the Hertz agency at 3175 Belvedere Rd (@ S Dixie Hwy) in WPB and once again get great Hertz service.

Hertz location and car were fine and price was reasonable. The car itself, a Hyundai Sonata drove well.I was handed two keys (hard-wired together; I hesitated to literally break chain between the two keys). After I drove away, I realized I should have asked why two (2) keys ?.The car radio was stuck on AM, I was unable to change to FM, and Users Manual had no entry for Radio, or if there was an entry for radio, it was well-hidden. Also, Sonata headlight controls were not intuitive, and I wasted time after dark to get the headlights on. These are observations about the Sonata, not about Hertz. Message: I should have exercised headlights and radio with Hertz rep before driving away with one key (not two).

No complaints. Staff is polite and work quickly, the cars are clean and in great condition.

I have always been happy with this company and Ive always been treated with respect . The service is very efficient and I have never been tricked into a deal that wasnt true and the staff there is just wonderful with much knowledge and I always leave there happy and a smile on my face . Most of all Im always greeted with a smile and good morning Mrs. ------- how are you today and what can we help you with . Very good team

I was charged nearly $50 for using the turnpike on 2 separate days. Hertz did not tell me that buried in the contract is a statement which says you will be charged $5 for all the days you have the car if you ever use a toll road. Complete scam.

Car was not in a good condition. I had the car for more than 20 days while my car was in the body shop, When I tried to return the car the obligated me to take the car to get a detailed or pay $200, because were a few dog hair in the car. I do have a big dog that like normal dog sheds, jowehow I never carry my dog in the car, bc I like my car super clean, however is normal to whom have animals once in a while have hair stuck to clothes, and that was happened, had a few dog hair in the driver sit. My husband tried to talk with the manager, the manager scalated with my husband calling him white homie boy, asking him to leave the premises or he would get his white asss in jailWas a horrific scene. I am so shaking up, I will never ever rent from Hertz in Delray again and definitely not recommend to anyone

Disagree

Liars!!I made a reservation 4 weeks in advance and upon my arrival no vehicle fitting my request was available. Instead they downgraded me to a much smaller SUV that could not accommodate my family and my stuff. The worse part is their attitude was take or leave it WE DONT CARE! I had no choice but to take it. They charged my credit card for the full size larger SUV and I have not been able to get a credit. Calling them has been a waste, and calling corporate is worse! This company is not worth your business, STAY AWAY!

Is a half star possible? Customer service was awful until we were helped by the manager. Made me lose complete faith in Hertz after using them for so long.

Everything was perfect the car and the price charged very honest people this is the only place I will rent from its wayyyyyyyyy better than enterprise down the street.

Was told Hertz leased cars you could use for Uber. The Delray Beach office said only available in some areas. Then was told the closest area was in Ft Lauderdale by the airport.

Staff are excellent, especially Ron! Will recommend to all our visitors.

I had to call Hertz to arrange being collected from my address to get to their location rather than them calling me. Also, tried to call to ask questions about early return and being dropped off at work after, supposed to open at 8am and no one picked up the phone in the six times I tried to call from 8am-9.30am - terrible customer service.

Ive been renting vehicles from Hertz in Delray Beach for years. As a regular customer, I am known on a first name basis. The Store Manager, Darius, is an exemplary employee and has gone above and beyond for me on numerous occasions.

Good Experience and the staffs are very friendly

Average rental place. Just average. They will not go above and beyond to meet you needs. They even tried to give me a dirty rental car. I suggest you try a different rental car place, but if you end up there you will receive average service

Hertz Delray is the only place I rent from now. The cars are always clean, the service is great and there has never been a wait that I wanted to complain about. I think the managers name is Ron, he is super nice and helpful. There was a girl Brionne there and she was so amazing, she gave us a brand new Mercedes for our trip to a function where I was the guest of honor, I was SOO happy I didnt have to roll up in some cheapo looking beat up rental car. When I did have a (small) issue not even worth typing, they were extremely quick to correct the problem. I cant say enough nice things about this office.

Disappointed. Booked vehicle online and when I went to get it, there was nothing available. Unable to use debit card unless you reserve vehicle 24 hrs in advance. Dont book online, call for availability.

Had trouble with our car that we rented from FLL Airport. We got stopped by a police and they said that the plates doesnt match the car. Went here the next day to sort this, but the guy was ignorant said nothing wrong. He could have called the car registration center and asked what the computer says there. And sunglasses on, insede the office talking to a customer. Unpolite! Said he could change the car, but this was our third time to try to get the car we had. When we said wed kept it. He was like you should have been here 1,5hours ago. I had one similar than. Doesnt really help. With golfballs on the hertz office floor and guy yawning in the corner says a lot. Dont bother to come here.

Good place to rent your next vehicle

Fast pick up and drop off. Superior service compared to the ripoff scammers at Enterprise in Delray.

Because theres are smart intelligent and hornets peoples

Prompt, efficient and courteous service, I will use these great folks again!

Great Service fr manager Harvey.

Excellent in every way possible

Aweful company ! Bad service and very expensive

I love this place, fast friendly service

I wouldnt reccommend anybody renting from this company

Get a quote online get to the store and its more

Excellent Service and cars!

The employees were nice and friendly

Way to make renting a 🚗 🚗 🚗 🚗 super easy!!!

Great service, and great pricing.

Wonderful service!!! Great Management!

Delray beach fl... Horrendous sercice

I got bed bugs from the car.

Good service

The cars are in bad conditions, please avoid this property.

Its pricy so make sure you shop. This location is more of a drop off not for pick up. Small variety of cars

Charged me $300 for smoking!

Everything was fine

I was lied to about my rental, and was charged almost 200$ without my knowledge, and unjustly also they never had my rental ready so I had to come back multiple times to get it

Yuck.

Dont drive

Good service

Great

Great

Ok

Okay