It is extremely hard to reach a live person here. Your calls go to a central hub not your local provider. You are in endless wait loops online and on the phone. Their app tells you the provider is at your home, when they are not. If they mis-click, you think youre being skipped because they perhaps went to another home. Its very off putting and doesnt create a feel good experience for the customer.

I have used TruGreen for many years. Lately their service has changed and very hard to reach the people over the phone. I called today their toll free no. and said waiting time is 3 hours. Shockingly never heard this long waiting from any company. Before, I can call local Davenport office and easy to reach people and now all the calls are directed to their central office which is located out of our area.. Last year I was thinking of quitting their service but I had prepay for their service. This year I want to change to local company which can take care of lawn, tree and bush care.Last year we prepaid for core aeration and the guys came and did one row and left. We disputed with credit card company and got refund.This company has monopoly and service has gone to dogs.

This is our second year with Tru Green. We paid in advance, they cashed our check but we have received no service. Last year our pre emergence was applied on 7 April. It is too late now. There is no one to contact to determine what the issue is. We have 2 acres so it was a big check we sent. So frustrating……. Now what do we do?

Used their service last year. Never have been a fan, but the husband wanted service. Started working remotely from home and caught them several times putting a stick in the yard stating the lawn had been serviced and then drive away without actually doing anything to the lawn. Vowed to not use them ever again, but today they showed up at my house and tried to treat my lawn without notifying me or me requesting service this year. They have my credit card on file from last years service and they just keep treating and charging until you complain. However, when you call you get placed on hold and told your hold time is 2-3 hours, but can leave a call back number. Nobody ever calls you back

They came out second time and I thought it didnt work but today the dandelions are dying. Thanks and sorry for bad review I just should of been more patient.

Senior Citizen Fraud Alert !!!!!! Total scam my parents spent thousands of dollars with them to help with the weeds and they did nothing when we complained they made excuses but my sick and handicapped parents should not be spending 6 months out of the year bent over weeding when supposedly they’re supposed to be fixing especially after a couple of years I made them stop cause I swear they just come and stick a flag in the yard without actually doing anything and my aunt spied on them at her yard cause of the same reason they barely did spray anything. I think it’s shameful taking advantage of the elderly like this!!!

8 months of promises. No difference then myself doing it. Actually looks worse.

Very frustrated! I signed up 3 weeks ago for Tru Health Lawn plan. I keep checking website and no service has been scheduled for my address even though they said someone would be out right away. I am unable to reach a real person .. wait times are 2-1/2 hours!! The “virtual agent” is not helpful in any way. I want to cancel and get a refund before my first service. So someone from the office please call me!!

Has been two months since our last treatment (suppose to be monthly). Constant sales calls for a service I already purchased. Leave gates open and barely spray the yard. They’ve been rescheduling my yard for a month and then spray on a day that it rains. Will try to get a refund or cancel contract

Had to leave a message and they finally called me back two hours later. And they have never showed up to do my lawn treatment they was supposed to be here over a week ago. Terrible service.

Unscrupulous and high pressure sales tactics. I called tru green to prepay for one seasons worth of lawn treatment. I thought that would be the end of it. They called multiple times throught the summer to upsell me on various products - one man in particular was quite pushy about some $200 lawn aeration. Neighbors had mentioned they had it done and couldnt tell a bit of difference.Naturally I quit answering the phone. Imagine my surprise when this season I was billed $80 for a service I didnt request. After multiple calls, one of which I was hung up on, and hours on hold, I was connected with Vicki. She is a saint for working for a company with such unscrupulous and sneaky, high pressure sales practices. Apparently, they called beforehand (I quit answering, remember) and in a flyer that was surely ignored, was our agreement and offer to prepay for another year. If you look into reveiws on yelp, facebook, etc youll find this is how TruGreen stays in business.Vicki canceled my service that I didnt request and tried to end the call there. No, I wont be paying $80 for ten minutes worth of work that I didnt ask for. She did eventually credit my account but not before upselling me *facepalm*. This is not a criticism on Vicki herslef as I know she was just doing as shes instructed to do by TruGreen. At $80 for 10 minutes worth of work, TruGreen shouldnt need to upsell this hard.2 stars because the lawn does look better. Ill be sticking with a more reputable company in the future.

My yard looks like they seeded it with Dandelions, when I called them and went through all the options I was put on hold. After at least 5 minutes a record came on saying my wait time was 1-2 HOURS, there must be a lot of other customers calling in with complaints also.

Professional, on time, and effective. Note that, for the best results, you have to follow their watering and mowing suggestions too. My lawn has gone from out of control to decent in 4 months.

All the negative reviews are probably depend on the technician who serviced your lawn. Jacob has been servicing mine for years, and he did a great job. As soon as they sent someone else, I know because a few spots and one big area of my grass died. I don’t know why they sent the same tech that killed my grass to check so obviously he said it’s burned grass. I know what burned grass look like and there are still a lot of fertilizer on those bright yellow areas. I hope they retrain the tech before they lose old customers.

My lawn was ALWAYS beautiful and my local TruGreen staff was always pleasant to work with.

They seem to do a good job. I did have one issue concerning how much of yard was actually being done. They were very good about contacting me and ensuring I was completely satisfied.

I called and spoke with someone about coming to do our yard letting them know we have issues with ticks and do have 4 kids and 2 dogs so need asap. The guy stated someone would be out to give me a price. After a week of waiting and hearing nothing from anyone I sent an online request thinking someone may have overlooked a note. Its been another week now and still NOTHING!!!

Never in my life have I experienced such horrible customer service! It is truly unfortunate considering the lawn products work. The customer service hotline is incapable of reaching management to address concerns and all they do is promise to have someone call you. I waited over a week and finally got a call (after trying to cancel) from a lady named Doreen who is bitter, rude, unprofessional and has zero business being a manager!She refused to address my concerns and experience with her technician (an employee that decided to air her grievances for the company during her visit. She completely bashed the company and said customers are being extorted and ripped off and decided she wasnt going to perform the mosquito plus package I ordered).Doreen did not want to refund my payment(I was charged for a service I did not receive) She was extremely rude, sarcastic and nasty to me on the phone. I do not recommend them at all! Very disappointed.

Great service

I used the services for one year and did not see any improvements. They were just leaving receipts at the door as we are at work and dont think they actually performed the services.not using anymore

Generally good service. Certainly very good about keeping us informed. Good about talking with us before application.

We have the best lawn in the neighborhood! You got rid of the weeds and violets taking over our yard. The grass is lush and green. Our technician is friendly and knows our property and can answer questions quickly.

Bridgette was the tech and shes great. Very professional and friendly. Mosquito control is a great way to be able to enjoy our large yard. Wish all our neighbors would also use the service.

I paid for a years service but get a bill saying I still owe, I paid and paid for the next year. Same thing happens. In addition, if I’m not home when they come and actually show them the boundaries of my yard they only do half of it. The customer service dept seems to think they are very slick as well. Their product is good, my yard looks better (where they sprayed) but it wasn’t worth the hassle.

Your service is outstanding. It is your staff and the attitude of the techs that perform each service that makes the experience so easy and smooth. I am willing to pay more to get treated fairly and with respect.

Was called by them 8 times in a 8 hour period of time. I didnt have my phone on me at work and they didnt leave 1 messageAll I asked for was a quote via the website and still to this point did not receive any info. I guess they dont listen to a potential customerVery unprofessional and will not even think of using them for lawn service.

My application amount has gone up this year and no one let me know that it was going up. I would appreciate a call if the amount is increasing since I am a senior and need to know how I need to allocate my funds.

Jeff A did a fantastic job on my yard!!!

Eric is supposed to do my lawn but apparently he goes to a different home and then I get the invoice.

I have used Trugreen for several years. I have a lush, green lawn, absent of weeds. My neighbors lawns look nothing like mine. The specialist comes and always rings the door bell. He is always friendly and listens to my concerns. He works quickly and does a good job.

Killed my grass in 2 visits this summer. Never called me back. Have dead spots everywhere!! They have hundreds of horrible reviews yet pay their way to an A plus rating with the BBB!!! Would submit pics but it wont let me. Never use this service the techs have no idea what theyre doing and I now have dead grass everywhere and weeds!!! I had no weeds before they came!!

I have not been around to meet the specialist. I love the way my lawn looks. It is very green. Weed free. Stays green the entire summer and greens up quickly in the spring. I also feel that the price is fair for the services performed.

The most recent service was to have our ASH Tree serviced for Emerald Ash Borer prevention.. The technician was very professional and knowledgeable about the treatment and in explaining it to me.

I generally like the service that I receive from Trugreen, the technicians are always friendly and polite. My overall satisfaction with the lawn is a little mixed. The color is vibrant and most of the lawn looks nice and healthy, however there are sections of the backyard that have thistle or what some call creeping Charlie, this problem never seems to be corrected

Dont know who is paying for all the 5 star reviews on here, but this company is terrible. Theyve successfully killed half my back yard this year. Worst part is, they wanted me to pay to fix their mistakes. Never hiring this company again. Would not recommend it to anyone else either.

The service man did an excellent job. Great customer service.

I filled out an estimate online and they have been harassing me ever since. Ive asked them to take me off of their call list repeatedly, but to no avail.Also, they will continue service after cancellation and claim ignorance to garner more of your money.Invest in a good spreader and save yourself the grief of dealing with this company.

This is the best year ever and I have been a customer for many years. The timing of the applications is better than ever. I at times in the past thought that I was the ugly step-sister that waited until all other lawns were treated on time. Problem seems solved.....Thanks. Dave.

TruGreen saved my lawn this year. Doreen was very responsive and knowledgeable. Cant wait to see how great it looks next year!

Applicator was personable and went about his business with out any supervision.We have been a longtime customer of TrueGreen and trust their expertise to help us have a lawn of which we can be proud.

I have used TruGreen for a number of years. I have always be completely satisfied with their service. They always contact me as to when applications are scheduled and always leave me with a detailed report of what was done, what I am doing right, and possible things I might consider to supplement my lawn care.

The chemicals used by this company destroys the insects necessary for pollination and ruins the soil microbiom. The continuation of practices conducted by this company undermines humanitys chance for survival. The chemicals used for this service cause cancer in humans.

Called the local number and instead got a service center across the country. I wanted to know my options, but instead the sales associate was immediately trying to lock me into a deluxe package. After repeated asks, he refused to email me a quote. He even pulled up my house on google satellite. Creepy and annoying and high pressure sales.

I had spent several years using products from the big box stores. I would apply each product with the corresponding season, using broadcast spreaders and drop spreaders. The results were ok. I have a pretty good lawn, but I hated the small amount of clover and dandelions I still got. I havent even had TruGreen for a full year, and the difference is amazing. Weeds, Gone. Grass, Greener and fuller than ever. Only down side is that I have to mow every 5 or 6 days. If I go much longer than that my mower doesnt mulch it well. Highly recommend TruGreen for get your lawn looking its best.

Friendly and competent service. A little cashy but our front yard looks so much better.

This company is awful. Their service was mediocre, and they use horrible tactics when dealing with customers. I told them TWICE I no longer wanted their services and they just ignored me and kept coming and doing my lawn. They kept sending me bills for a service I didnt want! I paid once more and told them Im done do not come again. They came again and sent another bill! I called and said I told you guys I canceled this service and Im not paying this bill because I had been very clear I wanted nothing more to do with them. So, they threaten me with the collections agency 90 days later. Ill end up paying it, but I feel like they robbed me of my money by continuing to come on my property when I told them I didnt want their services anymore. Im infuriated and I strongly advice people to steer clear of this awful company.

I WILL NEVER USE TREGREEN!!! Company driver hit a customer car. It was caught on video with the driver from trugreen looking at the damage. Driver and their supervisor refused to admit to the damage. No integrity. Company HQ never contacted customer.

My experience has been very, very bad. My representative indicated he would return about 7-10 days after the application, just to see how things went, and I have not seen him yet. I have called the number he left for me, on a torn piece of paper, and left 4 messages. None have been answered. I have called repeatedly the Davenport number and have not gotten a return call. it appears I may have to drive to the Davenport location and knock on the door to get anyone to respond to me.

This company is awful with how they treat their customers. My wishes were ignored and I did not know that to cancel with them you have to ask for a cancelation number after you ask to cancel your services or it wont be processed. I cancelled over the phone and they told me okay (but didnt tell me about any cancelation number), they kept servicing me and giving me bills. I found about the cancelation number on the back of a bill that they sent me in fine print. Purposefully meant to be easily missed. This company is shady and should absolutely be avoided at ALL COSTS.

Pets are well taken care of

Way overpriced

Very, very disappointed. We have been trying to have TruGreen treat our lawn for a couple of weeks (we already paid for their services), and they have yet to come when we have requested. We have an outside dog and we requested they come after a certain time so that we would be home to bring our dog inside. Each time they came, they came much earlier than the time we requested. Hence, the dog was outside. One time we received a text stating that the techs truck broke down and had to reschedule. That evening we went out for a sandwich, and the tech came while we were out - even though we received a text saying the tech couldnt make it because of the breakdown of his truck. This company has a huge miscommunication issue.

Patrick snell is new to me, he came to the door and introduced himself and explained what treatment he was putting on my lawn. I asked about my dog and he said to wait a couple of hours to let her out. I am very happy with the great service I recieve from your company thank you

Wonderful..best lawn in the hood

I walked out of my house, which is up the hill from a lawn that was just treated by Trugreen. The smell was at my back door and immediately spread through my home. I walked down the hill to talk to the man at the Trugreen truck and asked him if the chemicals were not air born-why was my yard and house filled with the smell. I wanted to know if the bird seed I had out should be pulled as it was 5 feet from where he had applied the chemicals. I also wanted to know if I should pull my dogs food in the house. He was VERY rude and didnt want to hear about my allergic reaction to the smell/chemicals. I called the office in Davenport and was told to be on the safe side and pull the bird seed and the dog food. I would recommend that no one use this product unless they CAREFULLY research the chemicals used and their effect on the environment, kids and animals. If they have to put up little warning flags, how safe is this stuff.

I used to have Trugreen service and only saw that my yard was getting worse. Ive tried calling their number which only goes to differnt states due the number redirects people to corporate offices. I stopped using them and started with Tee Time and noticed a big difference in time. Unfortunately Tru Green employees cant seem to read because they mistaken my yard for my neighbors two houses down and treated my yard after I had a treatment done. My yard went from full and green to patches of yellow throughout my frint and worse in my backyard. I called trugreen spoke to guy named corey in Indiana. Told him pf the situation he told me that he will leave a message for the district manager to call me. I didnt hear a word from them I called again same thing no response. Dont waste your money on this business they dont care or will make amends to anything.

The service is good the product is terrible

Poor lawn application, even worse customer service. It seems they operate based off of automatic payments more than anything. They keep showing up even though we asked for a phone call prior to the application being applied. Theyre dangerously ignorant to their customers needs.

They are the bomb

Their high pressure sells pitch is OBNOXIOUS! Im not using them for that sole reason.

The best

Very professional, helpful if questions arise.

Excellent!