I went in with a tire that had a nail in it. They couldn’t plug it but they took the time to discuss the pro and cons of my different options. They took care of the Mount and balance as well as giving me a military discount. They treated me like they were glad I was there.

If it wasn’t for them constantly trying to take my money I’d give them a higher rating. They gave me a bill of $867 for a repair that would cost me $20 if I did it by myself. And before I left that kept on begging to tell what “needed to be fixed” also they did the same thing to the customer beside me after she told them no twice even when they kept on giving excuses! I will not be going back here and highly do not recommend it

They where fast and efficient and friendly. I always go to Pep Boys

Came into town with a serpentine belt falling apart. Matt got me in between appointments, and got a new one installed. He let me know, that my brake pads were getting low, so I had had them replace those, also. The price was lower than my hometown, and all this was done in one day. I am VERY happy. You cant go wrong, using these guys.

Even though theyre always busy, theyll still repair a vets tire for free. Thats good lookin out and why I get more than tire repairs there

I picked up a nail and needed to have my tire repaired so I could leave town for work. The one employee at the service desk seemed more interested in his phone call. I waited for nearly ten minutes, only to have the employee tell me my issue would require me to leave my vehicle overnight before they would look at my affected tire. Thankfully, a competitor was able to have me in and out in just over half an hour. I have purchased multiple tires over the years since well before Pep Boys changed its name from Big 10. However, I feel that their competitor has earned my next business, as they were much more understanding of my time constraints. I would not recommend this location.

Brought my vehicle in. They were quick to drop the vehicle off and understood everything I was looking for. Can judge on how fast they work as I left it open and they got shut down due to hurricane sally. Pick up was quick. Only complaints I have was I asked for the brakes to be removed and replaced with all parts provided. I had received a call saying they were missing some parts and confirmed they looked in all boxes provided. When I picked they vehicle up I found the parts 3 minutes after I arrived at work in the box they said they looked in. Also found they did not reset the emergency brake, not normally something I would worry about but the vehicle is a manual transmission. They are also pretty expensive as far as labour goes. For something like this in the future Ill most likely go with someone else. The install was completed and had no issues braking otherwise after I received the vehicle.

Lee was so helpful & patient with me! He has excellent customer satisfaction!! Pep Boys is my go to place for your service!

Competitively priced for a Mobil1 oil change and got me in and out in a reasonable amount of time considering how busy they were and also very friendly service.The kid working the desk should get an award for keeping his cool with a very rude customer and his rude teenage son. Ill definitely be back.

Went in to get an estimate for new breaks and rotors. Got quoted 500 or more. For just the front. See Im a mechanic as well i just didnt want to do it myself. Pepboys is permanently off my list of places to take my vehicle. 500 for new rotors and breaks on a 98 Mazda b2500 .

The service writer and the mechanic were both very nice and professional.

I just wanted to say how great these guys were. They have always given me good service, but yesterday they went over and beyond expectations. Daniel was especially helpful to me in telling me everything that was going with my car. He was also very understanding of my situation. Hes like my newest Best Bud. I highly recommend this Pep Boys to anyone. Thank you so much ❤️! You did a great job!!!

I had not been here in a few years. Tried it again and the service was excellent. They really know what they are doing. I was told they are under very new management. Doing great.

Not my favorite

Stopped here because of an issue with our car while vacationing and the manager and mechanic were amazing! They couldn’t find the problem but checked our car out thoroughly and reassured us to continue on. I would recommend this place highly!

Very happy with service, very busy because of this. Recommend selecting tires and scheduling appointment online as pricing is lower. However, manager offered the option to me to help save money (little tight this month) before he realized I had already done so. Awesome folks!

Absolutely horrible service ! Do not wast your time go down the road ..

If you are looking for an honest and reliable company Pep Boys isnt the company for you. They quoted me a price for tires and alignment on Saturday when I went to have the work performed on Sunday the price was higher. The service advisor Robert lied to me while I was standing in the store about contacting the gentlemen who quoted me on Saturday. Their tire prices may be cheaper than other tire stores in the area but honesty and integrity is worth the few extra dollars.

Went there to get some camper tires replaced on some rims. They said it would take about an hour to an hour and half. That sounded great. Dropped the tires off. Got a call about 15-20 minutes later saying they were finished. They were very quick!

I needed a vehicle inspection and oil change. Staff was friendly and helpful, and had the verification forms for ride share companies ready to go. Only issue was some fingerprint smudges in the car from the mechanics. Everything else was great.

If I could give these people ZERO stars, then I would. HORRIBLE experience. From the moment I drove up, until the minute I had to leave with my services not even complete due to their incompetence. They were rude, they left my vehicle just sitting there with no one attending to it until I asked why, they left my child and me sitting in the waiting room with no progress updates (while we were the only ones waiting) while they worked on other vehicles that had been dropped off and no one was there waiting on it. They all had a bad attitude as well. NEVER will I recommend this place and never will I return here. I would rather pay another store to maintain my new tires (rotation and balancing) then to have any contact with this store ever again!

This was the best service I have ever received when buying tires. The manager went above and beyond to make sure I had 4 new tires on my car while staying within my budget. I was even able to afford an alignment. I would recommend everyone to visit the Pep Boys tires in Daphne, Alabama.

Speedy, friendly service. Had tires changed, but also had a check engine light on and didnt realize. No one read the code or let me know it was there.

Amazing service!! I was told it would be an hour before they could get my truck on the lift... I walked outside to make a phone call and when I came back in my truck was already on the lift and starting the tire rotation!!! Amazing customer service and super friendly staff!

Matt was AMAZING! Professional, respectful and got me in immediately for a 20 point inspection. After having a bad morning at the Robertsdale location Mr. Matt was a breath of fresh air. I highly recommend Matt as your new trainning manager. Retired and military I know good when I see it. See you soon and Thank you Pepboys and Matt.

My wifes van had the alternator messing up. We took it to another Pep boys and they replaced the alternator, but soon after we noticed it making a noise. We didnt want to drive all the way to the other store so we called and they said they could take us because it was done at another Pep boys. The manager, Les, was AMAZING! I can honestly say it was above and beyond service. They answered every question we had and they found the problem! He even told us to come back anytime if we were concerned again. They have earned my business!

Very frustrated with service we have received from Pep Boys. Had a transmission replaced,with a certified used transmission, to the tune of $3500 in April 2017 and it has NEVER functioned properly. We were told to drive it home to another state and have it repaired there at another Pep Boys (that service was even worse). Supposedly, two more certified used transmissions installed into the vehicle but again have NEVER functioned properly. We were then told BY PEP BOYS to take it to someone closer to our home and chose a transmission specialist to see if they could repair it. This shop didnt even get into the transmission just fixed a cracked filter and a bent in pan that we are assuming one of the previous Pep Boys left bent and cracked when they repaired/replaced the transmission. (We were even told by initial Pep Boys that they dropped the transmission off the lift getting it out of the car. Supposedly, it was the original broken one but we are beginning to wonder.) It ran better but NEVER right, until recently and is now messed up again. Service lights back on! We paid for an extended warranty on these used transmissions that Pep Boys is now REFUSING to guarantee because we took it to someone else, on their recommendation! We have done NOTHING that we were not told to do by Pep Boys and now we are going to have to pay ANOTHER $2400 to have a rebuilt transmission put into our vehicle. Which begs another question why did Pep Boys charge us $3500 for a used (you pull it/wrecked) transmission that probably cost them $600 to purchase but we are getting a new REBUILT one at a reputable shop for $2400! So, not only was the work they did shottie it was very overpriced. We were broke down in a state we no longer lived in and were at the mercy of an auto repair shop to fix our vehicle and they let us down completely. Just because you have a certain skill set that an individual does not have should not mean you can hang them out to dry. DO NOT have any MAJOR work done at Pep Boys!

Awesome experience. They really saved us. Came in an hour before closing with flat tire. Were on vacay no appt and they took care of us like we didnt just crash the party! Best Pep Boys ever!

Not helpful at all. Didnt seem to care bout the real problem of my vehicle. Seemed completely clueless. Let me drive off with check engine light still on after they apparenrly fixed the problem. Wont ever be going back again.

!!!WORSE PLACE TO EVER TAKE YOUR CAR!!! Consider yourself warned : Do NOT take your business there!! MY TRUCK GOT BROKEN INTO WHILE IT WAS THERE!! They didnt show an ounce of worry about it. DID NOT CARE AT ALL!!!! No follow up...you have to call yourself to find out if they even touched your car. Promise to call you back and never ever do. You pay to have a problem fixed and you leave with the same problem, not fixed.

Horrible service always a 3-4 hour wait even when there is no other customer!

If you have a good mechanic dont leave him. Buy tires here and maybe an oil change but otherwise they are usually too busy. They are adequate but thats it. I have done business with them over the years and it is not getting better.

I went here because my boyfriend scheduled an appointment for my car to have the oil changed. Les and Ryan dealt with us and were extremely helpful. They were honest, on time, and gave multiple phone calls to let us know how we were and if there were any other problems. They also helped me out by cutting the casing to my undercarriage off my car because it was damaged from a previous problem for no charge. My boyfriend ended up scheduling an appointment for the next day! Thank you guys so much for being honest and for your hard work!

I was here out of town and had an issue with my car that needed attention before I left town. Matt took great care of me. He was able to provide me a solution for the problem I was having, which allowed me to get back home.

I got a good price for some nice tires. Very competent group of people. Definitely recommend highly.

Wanted to charge $60 just to CHECK the AC. Not including fixing it... Never going to this shop

Went to have my brakes repaired today. They kept me updated by phone the entire time, were very polite, did everything they could to save me money, and were fast! Will be doing all of my repair work there from now on.

I have had really bad experiences with Pep Boys in NJ. I was super nervous to go to this one, but they were significantly cheaper than Firestone for the exact same work. So I called and spoke with Les. I dont know what it was about him, but I felt like my car was going to be in good hands. I dropped my car off last night & he promised it would be done by 1pm today.He called me this morning to let me know they found an issue with my brakes. He didnt insist the fix it, he literally just called to let me know. Its an issue I knew about and he said that was ok, he just wanted to tell me.Talked to him when I picked up my car (on time I might add) and I got the same trusting feeling when I met him. I will definitely be taking my car back to them!Call and talk to Les.

My wife, traveling alone with my daughter and nephew, broke down in Daphne far from anyone we know. She (by providence) made it to this store. The store manager measured the battery, alternator and starter and determined that the battery had failed. He also noted that the battery was only two years old. Recognizing the brand he called the local store (Advance) and set up a no cost exchange.He could have sold her a new battery and I wouldnt have blinked.He didnt.He went out of his way to help someone (my someone) in a bad spot.THIS IS HOW BUSINESS IS DONE.

$800 and it still has the same problem that I took it in for. All I get is blank stares when I ask what they plan to do. Its a shame because I have always had GREAT experience with them. Still hoping. Still having same problem 3 months later. They replace a part (at no charge) and the engine light goes off but comes back on a few days later. Still unresolved. They are always polite and accommodating, but the problem never got resolved.Great pricing on tires.

I have been using this location of Pep Boys for about nine years and have never received anything but outstanding service. When they find something wrong with the vehicle they will let you know whether it needs to be done right now for safety sake or whether it can wait.

Very friendly and helpful. Quick service.

Does not know anything about working on cars. My car needed a starter, but they could not tell what was wrong with it. Was w/o my car for over 3 weeks w/newborn baby. Finally took it to another place and they had it fixed the next day....Very bad experience. Never again will I go to this location...

I dont personally go there I go with my cousin when hes getting his truck worked on and he wouldnt go any place else and the manager there is awesome theyre the sweetest people in the world great place to go

Daniel and his team are truly phenomenal! Won’t be going anywhere else to have my car taken care of!

Will not accommodate customer what so ever. I had to leave. Just couldn’t communicat with the young man at the counter. Just unprofessional.

They were able to help me with a flat tire quickly, even without an appointment. Great service, awesome people!!

I dont normally wright negative reviews but this one has to be written. Pep Boys was requested to change oil in the vehicle during tire servicing because change oil required sign was on during the visit. They said they did, removed an oil change sticker off the windshield and reset the truck to no longer show change oil required on the dashboard...but guess what? They DID NOT ACTUALLY change the oil.

Love it. They explain to you and show it to you. And if they eating the offer you some. And friendly.

Been a bit disappointed to say the least. These guys are like snake oil salesmen--theyre constantly trying to up-sale. Went in for rotate and balance, but also came out with an oil change too. The only problem is they didnt secure my drain plug. Luckily we saw the leak prior to major damage, but we had to pay someone else to do it right. Weve had a couple fishy incidents where a water pump died and a belt broke a couple days after a rotate and balance. We made the mistake of letting them replace some front brakes during a rotate and balance. Guess what? They up-sold us on the pads, and theyve squeaked since the first day. Wed taken it back to them a couple times, but they blamed it on the weather. ..Like were stupid. You know, like we dont have other cars that have had brake jobs in lower Alabama. The only thing thats stupid is providing them with business! Bring your car in and they break something..well good luck getting them to fix it. Final straw for me--they replaced a tire(which should be perfect since its their specialty), and now Im hopping all over the interstate when I drive the speed limit. Im not wasting my time bringing it back in for them to fix it. Ill let professionals do it. I truly hope these guys sink!

Had a great experience today got a new battery was taken care of within a couple of hours couldn’t ask for better! Thank you!

Map needs updated Location and address is wrong. Its on US 98. Youll wind up going to Guidos. At least the food is good...

I Had a part replaced on my car there. I was told afterwards to drive it a few days, & if I had any problems to bring it back theyd handle it.. so I called and tried to figure out why NOW my cars having issues it never had before. I got a bunch of nothing for a answers therefor Im NOT a happy camper. Not sure if I will be going back for any repairs. :(

Terrible horrible do NOT COME HERE PLEASE. came in for oil change asked to do inspection. They said Cv axel boot is busted needs new cv axel. So I say go ahead and do both they do alignment. I get the car back before I leave the lot brakes squealing then never worked on the brakes dust cover bent. Paper work in writing saying inspected and air the tires up. Toms light on and nail in the tire. So fix that get on the road and hard left pull. I let go of the steering wheel almost hit the sixth such a hard jerk. Terrible $864 for nothing Instead of maintenance they broke it. All over an oil change. 3 days later had to take to advanced transmission Great people and they found out that both cv axels were bad one was bent and the other was used. And I was charged full price. In the end I got my money back and learned never to come here it was a fight nobody should have to go through

They did a great job fixing my car

Inspection, fast and professional.

Long wait. Questionable service.

Very courteous, fast, and showed themselves very knowledgeable

Had an appointment and was there 15 minutes early. Was told it would take about 45 minutes. When I came back over an hour later, nothing had been done. Other vehicles had been serviced ahead of mine. Terrible service and I won’t be going back...

Service only ok expected better.

Great customer service

New staff, not experienced. Took longer than expected

Not good at all,tell you1 price on the phone you get there they change the price& makes you look stupid,where is the law when you need them,they already triple the price

Best mechanics in the south.

Great service!

The best place EVER!

Les was awesome, thanks for everything!!

Les and the mechanics are great!

Quality service

Employees are awesome here!

Doesnt know the definition of customer service.

Knowledgeable

Great people and service

Great customer service

It was good as always

Pep Boys service was good.

Awesome

Great Customer Service and Communication

Great Service!!