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AT&T Store
165, 560A Holt Garrison Pkwy Ste 550A, Danville, VA 24540, United States
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AT&T Store

Comments
CA
Review №1

Brian and Larry were wonderful in helping me to program my new phone. They were so helpful and kind. The store is lucky to have such knowledgeable representatives.

Kr
Review №2

Jason was awesome with helping me get my phone service!! He went above and beyond!! I recommend that store to anyone in need of phone service and I highly recommend Jason to be the person that assists you!!!

Ty
Review №3

Always get quick professional service and help here. I had a problem with my phone that was fixed literally in five minutes and with a smile.

Co
Review №4

Great they was super helpful to me and my mom didnt get the ladys name but extremely helpful.

Ho
Review №5

Nice store, Daniel the Manager help us to get the best plan for our needs at a far price. The store currently dont have cellphones on display, since they are following Covid protocol, but the crew is really helpful.Thank you guys!

Su
Review №6

Holden at Danville AT and T is what makes that store wonderful. I have never been in when he wasn’t smiling and always beyond helpful. I used to dealing with phone issues. Holden has always made this old lady feel intelligent and useful in dealing with things. He is a keeper. Give the young man a great raise!

Ca
Review №7

I was very satisfied with the service I received on my previous visit from Mamadou a sale representative of A T & T. He was friendly, professional & very knowledgeable about their products. More importantly, he made me feel like a valued customer. My experience was great!

Ri
Review №8

The people at AT&t store wear nice and friendly. And I were very helpful. Sorry to say I decided to switch to Verizon phone. Because they have coverage in Caswell county. Im switching from Sprint because T-Mobile hates Sprint clients.

Li
Review №9

I went in the AT&T Danville VA store on Sunday, July 27, 2020 and the sales consultant Mamadou Diakhate was very helpful and knowledgeable he helped me set up my phone as I purchased a new iPhone SE I strongly recommend him to anyone that is looking to set up a new phone or purchase a new phone I’ll give him 5 stars he was a pleasure to work with 😃

Mi
Review №10

Great customer service. Laura was amazing.

Du
Review №11

Be aware of them selling lifetime free replacement products, its a Corporate LIE! I was getting replacement screen protectors with lifetime free replacement for free and all of a sudden they decided to start charging $8 for FREE replacement! Once again salespeople can con you to buy something and then flip flop on what was said!

Ch
Review №12

Quick and helpful with my problem on my S10+ not always downloading pictures..

Al
Review №13

The guy that helped me “Mamarduke” is the BEST!!! Go see him!

Ti
Review №14

Even though Jake couldnt help, due to it being a network issue, he was extremely nice and went out of his way to try many things.

Ho
Review №15

MetroPCS has better deals and phones. AT&T told me the phone i have would be twice as much through them as it is through MetroPCS. No thanks! Staff is somewhat friendly, depending on whos working.

Br
Review №16

Products are comparable but the service sucks. Young gentleman was rude and never set up my new phone which I didnt realize until I got home and was stranded without a phone for hours before I could call into At&t then spent 30 minutes setting up my own phone.

An
Review №17

Not good prices, wouldnt do a trade in on my phone that was messed up

Lo
Review №18

I have rated the quality of this location based on the customer service I received my recent experience. This locations has multiple store employee’s that display incompetence when delivering account service, account information and overall knowledge of AT&T procedures. Furthermore, negative attitudes and poor listening skills are characteristics of the customer service I received.I recently went to this location to merely cancel an existing account and create a new line of service. This basic task was met with incompetence and has resulted in me receiving a bill for an account that should have been deactivated. Also, I received a bill for the new account which I paid and the account is current. Per AT&T headquarters customer service, employee number P7VWTN2, Danville, VA Holt Garrison Pkwy AT&T location gave me wrong information pertaining to end of cycle cancellation billing procedures from Danville, VA Holt Garrison Pkwy AT&T location.I recommend general management take steps to have a refresher training course for all employees at this location. Management is very poor at this location and service at this location needs to be held to a heir standard.

Pa
Review №19

Great customer service. Staff is very helpful and helped me save money.

Ke
Review №20

Provided help and gave good advice on my cell phone.

Ra
Review №21

Exceptional customer service on a first name basis with long term staff

by
Review №22

Aside from being treated rudely by a manager, the employees of this store have always been super friendly and helpful.

Ma
Review №23

Been with at&t since it was Alltel. Great service. Great phone plans. Cool gadgets.

ja
Review №24

Customer service was excellent and very efficient!

Ka
Review №25

Took way too damn long to even acknowledge I was there then the woman had an attitude

Fe
Review №26

Very Friendly service

Ha
Review №27

They are still a little high in prices.....but very good coverage in this area

Su
Review №28

Im very satisfied with the guys that work there. If theres a problem, they can fix it!! 😀

Ch
Review №29

Great customer service fastest network speeds good coverage except rural areas.

Ja
Review №30

Services was kind of slow but other than that it was nice.

Br
Review №31

I have been harassed and over charged and I have onl y been with at&t since Aug 30,2017. That being said the representative at the at&t store in Coleman Market Place in Danville,.Va. That has helped me with getting my account started and with all the harassment the ridiculously overcharged first bill and the continuous suspension other problems whose name is Holden has been wonderful to me and fixing my dilemma. He is an asset to the company

Pa
Review №32

Ronnie was great help. Fixed the problems.

Al
Review №33

Good service and knowledgeable employees.

Mi
Review №34

Okay customer service. Nice, spacious location.

Jo
Review №35

I went to the address and did not see an AT&T store in sight. This is very misleading when someone needs to go to an AT&T store immediately. Im very disappointed I wasted my gas to go and there was no store

Am
Review №36

Hungry sharks only helpful if you buy something right then Jen is the worst if you get her ask for someone else.

Do
Review №37

Said they had service at my house, they did not.

Ch
Review №38

Your experience really depends on which staffer you talk to. Some are dumb as rocks and others are awesome

Ce
Review №39

They just dont sell any and everything to me. Just what I need, as well as what I want.

Al
Review №40

Very courteous and prompt service

Ry
Review №41

I pay my cell bill. Whats to like.

Do
Review №42

Very helpful.

Jo
Review №43

Always Fast.

Sh
Review №44

Very helpful

Fr
Review №45

A few good workers, a few that are horrible.

Ki
Review №46

Great customer service

Ed
Review №47

Not good coverage

Ho
Review №48

Ok

CY
Review №49

Holden is the BEST

Ed
Review №50

Terrible totally dissatisfied

Information
11 Photos
50 Comments
4 Rating
  • Address:165, 560A Holt Garrison Pkwy Ste 550A, Danville, VA 24540, United States
  • Site:https://att.com/stores/virginia/danville/198531
  • Phone:+1 434-710-4710
Categories
  • Telecommunications service provider
  • Cell phone store
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:9am–8pm
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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