I greatly appreciate the curbside service. The staff are always prompt and friendly.

Lowe’s has quite the variety, though not everything you might need.Items are expensive, but that’s probably typical for big box home improvement stores.This location is well-organized and though it can be difficult to find staff for questions, they’re always super helpful once you do. (The lady in the paint section comes to mind.)

6/24/21 - received outstanding service from a young guy named Eric. Super polite and professional, insisted on helping me load the order. I was impressed enough to offer him a job making more money but he politely turned me down, stating how much he liked working there. Nice to see money isnt everything to everyone. While he admitted he still has a lot to learn about home construction, his customer service is EXACTLY what consumers like me want.

I spent one hour there needing to purchase a stove but I was dress dusty from working all day and had a couple staff only look to see if I was trying to shoplift 😒. I brought a nice stove somewhere else at a cheaper price than what Lowes had to offer. Wouldve spent more than that if someone there would be there for me. Please more help to your customers instead of trying so hard to stock the shelves!!!!

I went to lowes to purchased a electric telescope chainsaw. I found a craftsman one. I used my lowes credit card .and I saved a extra $4.00 off on the price.

My experience was fantastic. Every associate I came in contact with was helpful and friendly!

Very poor customer service I have started a job and had the materials I needed to finish in my cart and got halfway through the job and the items that were in my car were removed and declined my order Im unaware of the reason for this but Im highly upset being a normal customer and spinning a lot of money in the store the items I need it are now discontinued so I have lost all of the money I have invested in this job because Lowes failed to secure my order properly. I want to know how to proceed with trying to get the items needed to finish hate my job Im absolutely disappointed and the customer service and security of the orders please send me any information you can provide on where I can get the item I need the only option is to receive the items that I had in my cart and left Lowes will reimburse me for the money already spent. Feel free on any suggestions you might have to solve this problem in a timely manner I shop at Lowes quite often and do not at all feel that I have been treated fairly this is extremely inconvenient and unacceptable as a customer.

Best trip to Lowes ever greeted immediately with kind employee that bright my evening very clean

Good costumer service. Fast and the person was very helpful.

I have been here 2 days in a row, with the same problem both days, there are no registers open and one lady at the 4 self checkout area which already has (cash only, card only or both) and a line of people. This is sad for a big corporation.

Bought a Lawnmower and they even loaded it into the car for me . Nice folks !!

Do not buy anything at Lowe’s in Danville Virginia. Everything that I have been buying there I am having to return. I brought smoke Detecters there and they didn’t even last 4 months. I brought a stove for them they send me a damaged stove. I refused it and had waited over a month to get a new one. I just brought a washer and a dryer from them and I can’t even use the dryer.

Very well stocked, clean and busy place we found every thing we needed..

Amazing help in the paint department. Brittany did an amazing job helping me find everything I needed for my project and it all turned out well😁 great customer service!

I gotta say this is not a great Lowes. Haha its so hard to find someone who knows anything about anything. I understand they hire people with no background, which is fine, but they should at least have someone working that they can go to to get help. Ive always been a Lowes person but Home depot is better than Lowes in Danville.

Went to Lowe’s to buy a lawnmower and Josh ( associate) was so helpful from the moment we ask about the mower until we finalized the purchased and with the help of Kassandra( cashier)at the service desk. Both made the transaction go very smoothly! Thank you Lowe’s!

Cashier was very helpful and friendly. Lowes usually has adequate, helpful and friendly staff.

There Garden Center has very helpful and knowledgeable staff. Enjoy their help and conversations.

Our special order came in ahead of time. Curtis was patient and a blessing during the order process.

Great experience! Was able to locate exactly what I was looking for and items that I couldnt find I was directed straight to. Check out was speedy and efficient.

Always find what we need...today it was our Christmas wreath for the door.

Had what I needed when HD didnt. Why did I not come here first?

Nosy and made me feel like I had no business even asking for a consultation.

Best place to get home improvement supplies

Very friendly and good price

Found all the plants on the last trip and plan to buy more real soon.I only shop at Lowes no home depo!!!!

Usually have everything you need, friendly customer service and decent prices

Overcrowded! Whoever was supposed to be working the Landscaping Department was M.I.A. I went in to purchase some bags of River Rocks and the one guy that was back there acted like I was invisible. He walked away with a guy and never even bothered to come back to see what I needed. All of the discounted flowers had to be rung up individually so that the discount could be punched in. It was truly an ordeal. I would go earlier in the day, but some of us actually have to work. The only good thing about the whole experience was the young lady working the register, Dawn. She explained what she was having to do and was very patient. We both became a little frustrated when no one could be reached in the back, but we worked it out. I ended up loading those heavy bags of rocks myself. I think the next time Ill give Home Depot a try.

It was good they were nice they help me and papa with a trailerThx yall should get this

Wouldve felt better if more than half the customers had been wearing their masks.

Josh was the biggest help ever. He even put our lawnmower together.

I’ve had so many issues with this store I can’t even begin to count. Pure INCOMPETENCE

Wanted to give a shout out over in Outdoor power equipment last couple days I came inside the store and seen Josh over there working hard. He had people lined up to be waited on. He kept a calm and friendly manner when someone walked by he would always greet them! This guy needs a raise and store manager needs to praise him for his accomplishments!

Always has everything Im looking for. Well stocked thru all seasons. Great customer service.

I love this store, the employees are always knowledgeable about where everything is. Great selection, from cheap but still get through it right budgets, all the way to high end options that still arent overly priced.

They always have exactly what Im looking for.

One of the associates got me to go through their little haunted house and tried to scare me it didnt work

Use to find anything I needed at Lowes, now most of my time is like being on a hidden go seek for merchandise. When the sign says items are on that aisle you would think you would be able to find it yet instead it was several aisles over. Also some items use to be sold separately where you could buy any number you needed but now forced to buy the entire pack just to get one or two that was all you was needing. Also encountered a very rude cashier that was so busy being rude she neglected to ring up one item I was trying to pay for and charged me for another item I just wanted a price on and did not take it back off when I told her I didnt want it and neglected to put that item in my bag. Cashiers shouldnt be yelling over gossiping to other workers and paying attention to the customer at their register and to what the heck they are doing. More like her could put a place out of business.

Lowes has alot pretty flowers

Very helpful..didnt have flooring but called another Lowes for us!!!!

The service agents were very helpful and knowledgeable!

Bought a drill there used it twice gave me a huge hassle bringing it back I would never recommend that Lowes to anyone

Just a quick shopping trip. Got what I needed.

Sales person was very helpful and very polite!!

Curtis went above and beyond to get out needs when we called just before closing with a hot water heater pipe leaking, we sent him a picture and he got what we needed and had us back home for the repair in minutes. We cant thank him enough for his service and genuine caring heart, even my 7 year old was compliment him for what he did for us...

Lowes is usually busy, but they also do a good job. Sometimes they are under stocked, but the staff is really helpful. The delivery service is far better than competitors and really makes it worth going here. In an emergency they even helped squeeze me in a refrigerator delivery even though they were very packed on delivery schedule.

Love the clearance plants in the garden center!!! My flower beds grow every year due to these bargins!!!!

Excellent service from entering the store to leaving. I normally prefer this brand over other home improvement stores. And, I like that Lowes gives veterans a discount which my husband really appreciates as a veteran!

Had to call for online order status due to no online update. Delivery due at store for 7/23 first person to answer phone at pickup desk didnt seem to know how to perform this task. I asked if he needed the order # to help him locate the order, this seemed like a new idea to him. Finally said system says its here. I had to asked to verify it was in store. Now a female is on the phone with same results. After several minutes I was offered a manager to speak to and was transferred. Now I had to repeat all info again. The manager checked the same system same answer. He then said he would check the backroom and call back. He did call 30 minutes later that he found it. Couldnt one of the first 2 have performed this part of their job? No confidence in Lowes online system or people manning pickup desk. Home depot is looking better each visit or order at Lowes.

No one will help u and no one knows anything

I dont go here much but of course they always have what I need when I have to go

I cant give any stars, but i have to at least give one to post this, the customer service was terrible me and wife was there and waiting over 30 minutes for someone to help us in the blinds department we needed help getting blinds cut, employees would walk by and not even ask if we need help, on employee was walking by, I asked her if that was her department she no she works at the register and kept walking instead of saying, I work at the register but let me call someone over for you, then finally an employee came and called on the Entercom 5 or 6 times that someone needs help on isle 7, finally someone came 10 minutes later only to say she doesnt know how to cut them and she couldnt find anyone that does.... very disappointed with the service.

Unable to get help in the Lumber Dept. Needed boards cut. No one ever showed up after they were called twice. Went to Home Depot and received immediate service.

Good experience. Workers were knowledgeable and courteous

Disappointed. Went for a freezer chest. Gas started carrying off beands that are very expensive. Got a way better deal at Home Depot on a Magic Chef, which is amazing

This is my home away from home. Live this place

Dang now I got to exchange what I just bought

Very poor service. Went to the blind cutting area and asked for assistance from a girl named...Grace. Got very hateful question and answer from her. Rude, nasty employee !!

Try to get some helps to look at LED lights no one was available to help us about the sorriest spirits I ever had at Lowes

Store was clean, and everything I needed was there; however, the employee that I asked for help from in finding a hex screw wasnt any help at all. He told me Id have to change the head of the screw and the color, but I found exactly what I needed...after rummaging through all the screws in the department alone. Ill go to South Boston Lowes next time.

Finally found 2 employees gossiping up front..rest of employees were on their personal phones..the female had her mask under her chin..the male was masked.. didnt order the round shower rod because I do not talk to maskless people

They have veteran parking enough said.

“ Safety team leader” asked if we needed any help, and by the time we answered “yes, were trying to purchase this toilet right here” and gestured towards what we needed help getting she walked away to her fashion/Bath desk. We then approached her asking if she could assist in helping us find a push cart to carry the toilet to the front she looks at us and says “YOU CANT PAY HERE” before we even asked the question.She was more interested in her phone it seemed like as she walked away, mindless question of “do you guys need any help?” With no intent to actually be of assistance.

Love going into Lowes

Very helpful and good product knowledge.

Love Lowe’s they have great customer service to help you find whatever you Are looking for. Highly recommend to anyone.

Nagging cashiers wanting you to give them all tens. Lady! Earn it and dont tell me to do it for you.

Remarkable customer service to deliver what is needed particularly by customers. Customs decor is highly supported by staff. I would recommend to others.

Great place to shop 👌

Just wanted to say a BIG thank you to all the employees at Lowes in Danville. We are remodeling and are grateful for their expertise and knowledge during this process. Every employee that we have encountered has been eager to help and friendly. Thanks again.

Ive been working with this Lowes Home Improvement store for a couple of years then I cant tell you how patient understanding informative and friendly their staff is at this point in time I probably would not shop anywhere else and I have purchased many things from Lowes and have been satisfied so far

The check out lines are very long in the garden center, is my only concern.

Watched an employee cuss and scream at a customer dont think I will go back. Home Depot is much nicer.

Had a small issue, but once I addressed on of the managers it was resolved quickly and satisfactory !

Prices seemed high, employe in flooring was helpfull.

Good location, good customer service.

Was trying to get one piece of pipe cut, asked three different employees for help. After waiting thirty minutes got tired of waiting, Im sure Home Depot will want my business

This is a wonderful place to shop. Every time I go to Lowe’s I think of new ideas for home projects. They always have an awesome selection and best of all, great prices!

Great people here

As a store lowes offers a quick fix solution for your every day fixer upper however my gripe is there sub contractors. After watching my mother go through nearly 3 months of a battle with their service pros over install of a botched floating hardwood floor in July of 2020 I would never recommend them to contract the work. The floor is binding and has expanded to where it is buckling in many areas. Being a pro contractor you would think that expansion would be taken into consideration as its normal for most wood. Let me remind you expansion for wood is not the same as say expansion for a balloon. Her time is being wasted by the contractor and lowes. The contractor is blaming a faulty product saying lowes has to contact the manufacturing company. Lowes is saying its the contractor that has to contact the company and nothing has been done after multiple contacts with either manager and her calls are starting to be outright ignored. My mother in her mid 60s takes care of her mother in her mid 90s coupled with having to finish erep with the county school system this should be the last thing she should have to worry about coming from professionals. At this point she is currently seeking legal action as its obvious both parties are trying to blame the other and not take responsibility hoping she will get frustrated and not pursue the issue further.Edit: Close to one year after the reported problem the flooring has been taken care of however my review will stay the same because as a business this was 100% unacceptable.

Good prices

Could stay and pick out stuff for hours... Love Lowes!

My wife and I was looking for a exhaust fan for the bathroom last week. The young lady working in that area was rude. Other than that, great store.

Super friendly people

It was a typical trip to a home improvement store. I found the wide variety of things I needed without much trouble and the staff were helpful. However, the store was filthy, littered with trash, and very few people were wearing face coverings. It wasnt busy, so social distance was easy enough but, when its crowded, social distancing at the self checkouts is a joke. They have them all open and theyre just a few feet from each other. They should close a few, in my opinion.

Horrible experience as always...Home depot it is

Purchased various kitchen appliances from this store. Several were returned due to damage including the refrigerator. Replacement refrigerator also damaged (broken seal around door). It was not discovered immediately and contractor has had no luck having Lowes replace. Connecting with their service department is impossible (60+ minute hold times). We have a lemon and Lowes will not support customer. Lowes is the next Sears. I have tried to get their assistance but all corporate speak with apologies but no action.

Always have every odd and end I need! Quick way in and out and customer service available if you have questions...just ask theyll always help you get it straight.

This work Tanisha help me to find a bolt even when see she busy doing something else which ment alot after I had just came from home depot and there rude service before closing where I believe you help every customer even to the last one some workers forget it the customers that help keep your job moving forward i will never shop a home depot again and I will tell all my friends as well thanks again Lowes and she deserves a raise

Found what I needed an was asked for assistance a few times by employees. Easy checkout an friendly service an employees.

Fabulous! So glad I stopped by after work. Found $51+ ceiling tiles on clearance for under $6 (including tax). Hope they work, if not I will just return them. Find an amazing bargain will be thrill enough for me.

Found what we were looking for

The company I work for prepurchasd a refrigerator. I went to the customer service/pickup counter. I only had to wait a short time before being waited on. She saw an employee walking by and had him pull the purchase. I was a little surprised it was not waiting up front. So he goes back and retrieves the purchase. Upon returning he stated I might want to look at it as he heard some rattling...we opened the box and it was fine...he asked if I needed help loading. I declined the offer and off I went. All and all it was a smooth experience. It could have been waiting up front. Thats the only small hiccup on that purchase

Usually items are in stock at competitive prices but theres never much help, if any, available. Customer service could definitely be better.

They almost always have what I want for the home and garden and pet supplies that I use.

That was a great experience... the amount of time in shopping and out would have been less than 30 minutes and the customer service help was awesome

Nice store

Very cordial employees! Curbside worked great!

Only 1 cashier at garden center, very frustrating considering there were 7 in line for purchases 😒

No items in stock, rude staff, staff doesnt know much about the products and they dont clean nails out of the parking lot