One of 2 UPS Stores in Danville as an alternative to going to the US Post Office to mail documents, ship packages, send back your Amazon returns for free, rent a P.O. Box, bring documents to be shred, buy office supplies and packing materials, and if you are in hurry to buy a greeting card or two.This location also has notary services, a copier and business printing, and access to a computer for downloading and printing.Service is quick and efficient. The line moves here a lot faster than the post office and better business hours (opens earlier, closes later). You can literally return your Amazon return in less than a minute if no one is ahead of you.
Excellent customer service! I had bought packing tape and left it by mistake—they were sure to call me about it! Both kind and helpful!
Friendly and helpful staff! My UPS go to store.
To be fair, I don’t have a problem with the store itself. And one guy there, Ben Weiner was a help. I sold a $1,750 guitar on eBay. I packaged the guitar up and insured it through UPS for $2,000. It arrived in Arkansas with a huge gouge in the top. No damage to the hard case it was shipped in. I also wrapped the headstock in bubble wrap to prevent shifting which wasn’t on the guitar when it arrived. It is of my opinion that at some point, due to the location of the gouge, lack of damage to the case and missing bubble wrap that the guitar was at some point inspected and the buckle on the case caused the gouge. No way to prove that, just my opinion. But it’s okay right? The guitar was insured for $2,000 for the unfortunate event something like this would happen right?The purchaser was refunded, guitar was shipped back to me (via USPS) and a claim was made for the guitar.I was contacted by a Ben who helped me with the claim. I shared emails and photos of the guitar. I was asked to get a quote for how much if at all the guitar could be repaired. After submitting that, I was told that my claim was denied!! I sold a beautiful Gibson J45 acoustic guitar in excellent condition and was returned a damaged guitar. Ben and I talked back and forth a few times before my calls went unreturned. My claim was denied and I was never refunded my insured and shipping charges.I’m beyond disgusted with the way this whole thing was handled. I feel cheated and stumped out of anything. UPS damaged a beautiful guitar and refused to make good on a legit claim.I will never ship anything through UPS nor will I accept anything from them. It’s absolutely disgusting how this whole thing played out.
Just okay compared to other locations
Your store is many times open at 7 am and has a friendly staff that is quick to provide whatever services are needed.