Horrible management. They sign you up with undertrained staff who tell you you can cancel any time but then one of the numerous operating managers tells you no, in the fine print there is a cancel fee for early termination. Rude customer service and still proceeded to charge me AFTER I canceled and paid their fees.LA Fitness used to be a good gym. They have 1 squat rack, hardly any other space for free weights, and most equipment needs maintenance. Used to be clean but now they make it impossible to find a cleaning spray bottle.I guess the bathrooms are clean, since I needed to say something nice. Huge disappointment in a space that could be a great gym.

Very Nice Facility! The staff is friendly & helpful. I wish there was a steam room. The sauna is nice, I just prefer the steam. The pool isnt used often so theres always a swimming lane available. Hopefully, theyll have the Hot Tub back in service soon.

First time visitor and saw nothing with which I could clean off the equipment. The equipment was crammed together and space so limited. That said, the prices for membership very reasonable. Probably deserve 3.5 stars.

I am in town for work. (From New Jersey) The staff was is very accommodating and friendly. Great option while out of town. Convenient location from my hotel and many options to choose from to keep up with my training while away from home.Thank you!

The unprofessionalism and poor communication is the reason I am giving this gym facility an one star rating. During the initial sign up assessment I decided to trust this facility with my health and fitness needs. Unfortunately I was let down. I was told that there was an 7 day grace period to cancel PT contract which was not true it’s actually an three day grace period. When management was told that I was not informed correctly and that I wished to cancel Personal Training I was told that since it’s been a week I can’t do so. I plan to reach out to corporate and contact my bank. Please don’t make the same mistake I did and trust this facility with your fitness and health needs.

AC in racquetball courts has been unacceptable for at least 3 weeks now. Please fix it!

Its good now but its starting to go down hill and I can already see the signs of it.

The gym was exceptionally clean, very professionally run, and well equipped. The staff were very friendly and accommodating. A great place for any type of workout.

Just signed up...cant wait to get started with my fitness.

The staff is really cool. Nice gym for sure.

Clean, spacious, and plenty of equipment! The locker rooms/bathrooms are really nice as well. There are many options for physical recreation, including racquetball courts! Great place to work up a sweat!

My daughter has a learning disability, they talked her into a 12 month agreement for personal training. When I found out, they would not let us out of the agreementp. Sleazy business practices.

New CrossFit area turned this place into garbage. Great job guys!

The staff at this location are super friendly. They have sanitizing stations all over and still allow for a great workout while keeping socially distant.Shout out to Jessy and team for a keeping a clean and safe branch!

Terrible service and gym. Equipment seems like it hasn’t been maintained, culture seems terrible and hours are trash. Planet up the street is definitely the play.P.S. What does the guy behind the counter with skinny jeans do exactly?

Great gym, lots of new equipment! I love coming here with my mom when I’m visiting my parents. Pristine locker rooms and spacious rooms full of new equipment. Always impressed.

Great place! In town for just a few days and needed a place to workout for a few days. The staff was awesome.

Really friendly staff, super clean gym and great equipment. The manager Jesse is really accommodating and it was a great experience. Joined after completing a free 5 day trial from him

Spacious and friendly gym.

If your hesitant about working out in a gym, don’t be with LA fitness. Staff is super friendly, they are following all CDC guidelines, and disinfecting equipment every hour on the hour. A ton of amenities at a very fair price! Highly recommend!

Anyone that says this gym is clean is lying, an employee or blind. The photos are less than Ana hour after opening. I’ve complained before, but it’s the same. Currently on the hunt for another gym.

Visiting family from CA and needed a gym - couldnt have asked for more.When I arrived, the reception staff was extremely helpful, and referred me to membership staff to get a short term pass. Jesse was awesome and helped me out quickly and got me on to my workout. The gym was clean, spacious, and not too crowded - staff was constantly roving the gym re-racking weights and making sure the place was tidy. They had all the equipment I needed and I never had to wait for anything! Cant wait to use the gym again next time I come to visit Cuyahoga Falls - I wouldnt go anywhere else! FIVE STARS.

From the first day when I walked through the door, every one of the staff made me feel welcome and that they were truly willing to help me with my needs. We went on a facility tour so I could see if they had what I needed. The wide selection of exercise machines were all modern equipment. I noted that they were all clean, and were in great working order. The other side of the first floor is full of free weights and other assorted equipment.   The remainder of the first floor that was visible through glass windows was a spacious pool and hot tub; a spinning room; and a basketball court.  Down a hall there was a warm up area and locker rooms.Note there are no towels and no track (but lots of recumbant bikes, treadmills and similar equipment). All said, this is a well kept facility, has never been overcrowded. The staff is knowledgeable, courteous all times, and willing to help. The personnel trainer assigned to me, Marshall, is incredible.  If you are looking for a great Fitness Center, this is one of the good ones!

Always been an OK gym, nothing special. But gets the job done. Until recently they made me put on a mask to walk in the building, to which I refused and was denied entry, so I cancelled my membership.Mind you the mask rule allows you to take off your mask when you begin working out, which I typically do shortly after entering the building. I do not go to the locker rooms or socialize. I come dressed to workout, check in, and go straight to the gym floor. Very sad to see the club act this way to a seasoned member who has never missed a payment. Good bye!Denying someone entry to a facility that helps people maintain their health and well-being is a very poor look during a “pandemic!” Do better, and give me a call when you guys are done with this charade 😊

Super clean place. Nice staff.

I’ve been coming here for years, and I’ve always had a great experience with the staff and members. They have been keeping the gym clean and provide everyone with a personal spray bottle. Definitely recommend this gym even during the pandemic!

The gym itself is good, however over the past year it has gotten increasingly overcrowded, because of this and the cost/location I wanted to change my membership to the cheaper option. This is where the issues started. I called to change my membership and after being transferred to three different people I was told that was not possible and I would have to cancel my membership, and resign up. I agreed to this and asked to make the change. I then was told that I would have to do this in person.So at this point the cons outweighed the pros and requested to just cancel the membership. Again I was told that I would have to go in person to do this. So I head in and get sent to two other people before finding the correct person, when I requested to cancel my membership I was told that I could only do that with the general manager who is in Mon-Fri 9-5. Well I work, so this is not possible. I was also told I could send an email but it will take 5 days. Ironically these 5 days will push me in the next billing cycle. So now I have been trying to cancel my membership for two weeks and being charged for another month that I will not be using all.Absolutely awful customer service and a greedy corporate company of an otherwise overall good gym. I would recommend only getting a membership if you plan on never moving and dying with your membership.

I felt safe while enjoying a good workout at this LA fitness. The gym is clean; attendees are following COVID-19 mask protocol and social distancing; and there are hand sanitizers and soap galore. I will come back here again and workout. Keep it up!Update: 09/05/2020Management failed to communicate on matters I specifically spoke with their club manager. Instead, I get automated emails instead of hearing back regarding the two-week pass we had discussed. Disappointed in the customer management and do not plan to go back here.

Nice upgrades :)

The staff are rarely wearing masks. It makes me nervous to do physical therapy exercises there. I hoped the temporary mask requirement at LA Fitness meant everyone in the gym.It illustrates how the US is the only country that can’t get ahead of the pandemic.

Clean facility even with covid-19 going on, clearly taken extra precautions to ensure member safety . Very impressed with this location .great service desk help as well.

Great facility! Employees are extremely friendly and helpful - just what youd want out of a quality gym. Great variety of all types of machines, free weights, and stretching areas. Clean locker room. Great place!

I’ve had a membership for about 2 years now. I enjoy the early morning because evenings are crowded. The only complaint I have is the last time I used the hot tub it was gross and I won’t use it again. I got out and my white stripped towel was brown. The sauna is nice and I enjoy the Racquetball courts are nice and usually available. Basketball court is always packed.

Great customer service that you don’t find at gyms usually. They listen to what you actually need out of the gym and steer you in the right direction. No over selling or being pushy sales people. Overall it’s a very comfortable, clean and friendly environment. Staff members are easily accessible and make routine rounds. So you can ask questions.My visit was right after work hours and there was a good flow of people. Yet the club didn’t seem over crowded. No waiting in lines to use machines. No people taking selfie’s on machines. No people binge watching their favorite show while sitting on machines. Yes, I’ve seen all of that plus some.The locker room was clean and organized. None of the machines were broke or out of service. Job well done staff. Keep it up. Thank you.

Closes early, barely any workout classes now, cant use lockers, sauna closed, no mats for workouts. Staff will yell at you for not following a new protocol that changes from day to day and they didnt notify you of.

I have a guest pass so I brung my two friends to LA with me for a self care Sunday. We were in the stretching area, showing each other stretching routines and out of nowhere a strongly built short guy in plain workout gear, without even introducing himself(no name tag) started yelling at us. He accused my friend of being a “trainer” because he was showing us different stretch routines. We thought he was joking at first but he got louder And started yelling workout. Everyone around us was just as confused. He then walked off, we got his name and reported it to a staff member at the desk and continued our workout. We later found out the guy’s name is Joe and he’s a trainer for that location. Joe was very unprofessional and extremely aggressive.

The experience at this LA fitness location was awesome. The staff provides a great customer experience and accommodations. This is my first time at an LA fitness, and I find the gym to have a great variation of machinery and weights throughout the facility to meet anyone’s needs. The gym is super clean and spacious. The members are also great displaying diversity and being respectful to one another.

This gym is very organized and uncrowded. Its easy to get your workout in; and offers a variety of group classes and child care. I love how clean it is and the friendliness of their staff. You can even try it before joining with a 5 day pass.

Clean facility and friendly staff

Very clean gym. Lots of cleaning being done constantly. Members are friendly. Equipment is good quality.

LA Fitness knows how to take care of their customers! I was in town visit family for Thanksgiving and needed a place to work out while i was here. Without question the GM, Jesse, was more than willing to hook me up with a pass for the week even though I’m not local...not even from the same state. Thanks for looking out LA Fitness team! You guys rock!

Great gym with well kept facilities and professional staff. Home on leave for two weeks and was able to get a free temporary pass with no hassle thanks to Jesse at the membership desk. Highly recommended.

I enjoyed my time at this facility today. The staff was very helpful and nice, also they were very knowledgeable when I needed assistance with a few things. I will definitely return here.

Great place with an awesome group of people to help you with all your workout needs. Lots of great equipment with a large selection of free weights and machines. It also has an entire upstairs section dedicated to cardio! If I could give it more than 5 stars I would.

Excellent, friendly staff. The location is easily accessible and perfect for a midday gym session. I found every piece of equipment I could have asked for and had ample space for weight lifting, interval training, and cardio. I return here every time I am in town. Thank you, LA Fitness!

Clean, spacious facility with a wide assortment of weights and resistance equipment. Uncrowded lap pool and hot tub. Great cardio options and spaces for stretching and calisthenics. Highly recommended.

Was worried about covid and coming to the gym, but it was very clean and not crowded. Staff was very friendly!

Very clean and nice gym with Nice equipment. The only bad thing about this gym is the amount of people that go here. It is extremely over crowded and you can expect to wait upwards of 30 minutes to use some equipment. Don’t go here if you don’t have a couple hours to waist. Also seems more like a social environment rather than a real gym.

Just joined yesterday after my 5 day trial I got on the website...read the reviews and I can confirm it was never overcrowded when I was there in the morning or the evening. Went to other gyms in the area to try it out and they wanted more $ for less equipment. Love the pool, classes and cleanliness...looking to be a lifetime member! Staff is very helpful and not aggressive like other LAs I’ve been to. Definitely recommend!

Come here every time I’m up from Cincinnati. Staff is always friendly, and the place is always super clean, and equipment in great shape. Probably one of most well kept gyms I’ve been too.Bonus points for the locker room, wish we had one this nice in Cincinnati!

Great gym and friendly staff, highly recommended if you’re staying or live in the area. They also have an awesome smoothie bar in the gym if you need to pick up any pre-workout or post-workout supplements, shakes, protein bars, meals to go, etc.

This is one of the gyms I’ve been to when in town visiting family. I like the setup of the facility, have had great workouts, and the staff has always been very helpful, especially Jesse. He treated me extremely well. Definitely recommend to check this gym out!

This is my 3rd year at La Fitness . The place is awesome from the management on down. They do a excellent job of making every trip to the gym a rewarding experience. Cody does a great job of keeping the crew in good spirits. The staff is always in a great mood and it makes going there such a pleasure. My trips to the Falls have helped me remove a belly, drop lbs and lose inches in the waist while increasing my chest size. The results have been reflected by good numbers when I visit my doctor. Thanks for playing a part in bettering my health.

I have a universal pass and this is one of the best gyms I’ve been to. Clean, friendly and helpful staff, excellent sauna and adjustable shower heads.Not five stars because no filtered water fountains and they close early (10).

The personal training is well worth the money.

Its a nice gym with good equipment, although I would like to see more than one legitimate squat rack (Im not a huge fan of Smith machines). I always see cleaning staff and Ive never had an issue with the cleanliness of this gym.EDIT: Changed from 3 stars to 1 star after I cancelled my membership and requested a refund for the remaining months, as I had paid in full. At the time I signed up I was told that if I cancelled FOR ANY REASON the remainder would be returned to me. This is not true. When I attempted to cancel I was told that I had to move 25 miles away from any LA Fitness for them to refund me, otherwise they kept the remainder, and that this is what was in the contract I signed. I explained that I was explicitly told by a sales agent that there were no caveats to my cancellation refund.I had to call corporate who blew me off entirely and kept repeating Well it was in your contract. That is why we have dual facing screens, so you definitely saw it. Right, like I sped-read a 40 page contract in 10pt font from 3 feet away. To be fair, the manager backed me up to corporate, but that only spurred them to launch an investigation into my account and get back to me. I had to contact the BBB to resolve the issue.

My home gym wasn’t allowing me to purchase a gym pass for the 2 weeks before I was due to leave for military training so I decided to branch out. I chose LA Fitness for their reputation and how close they are to my house. I walked in expecting to only get the 5 day pass and walked out with a 2 week pass until I leave for training. Their reputation exceeds them. They are the nicest most friendly and caring fitness gym I have ever been too. I thank LA Fitness and I will definitely be coming back after training. The deserve more than 5 starts 10/10 would recommend.

Ive been a member here for close to a year now. I dont typically prefer large, overpopulated gyms, but I usually dont have any issues with this gym. The amenities are good and they have different membership deals almost every single day. I have two small complaints that arent that serious, but enough to keep it from a 5* rating for me. First is that they need more squat racks. There is no reason for such a crowded gym to only have one unassisted squat rack. The second is that depending on the time of day, the customer service can be especially poor. This isnt a huge issue considering its not really a service focused establishment, but there have been a few incidents that could have been handled way better.

Great gym, great price. The crowd that goes is friendly. The staff are nice. The only annoying thing is constantly seeing the ads for new members to join when the prices never really change regardless.

Closes at 8pm. Bathrooms are trash, and the sauna is closed. No bueno LA Fitness

Excellent customer services and great workout equipments. I would definitely recommend it. Please do visit.

Ive been a member at LA Fitness for about 2 and a half years. The equipment is nice and easy to use, the sauna is awesome, and the smoothie bar is convenient for anything that you forgot like a water bottle or even headphones. LA Fitness is also an interesting gym because theres a weird--but nice--sense of community there. Maybe i just feel like this/notice it because I worked there for a bit but everyone tends to be very friendly and you can easily make friends and meet new workout buddies at this gym. A lot of body building competitors work out here but as 115lb 55 girl I still never feel intimidated by the very experienced members there.

⭐️⭐️⭐️ Extra stars because I love this gym. Awesome equipment/ staff/ extra amenities, especially compared to the rest of the gyms in the area. Some of the nicest people you’ll ever meet workout here too 😊

I have been a member of LA Fitness in Cuyahoga Falls for a year now. The gym and bathroom facilities are always clean. All the staff is very friendly. I recently signed up for personal training sessions with Nikki - she is awesome! She is always friendly, upbeat, on-time, and encouraging and the workouts are different every day and week so it doesnt get boring. I highly recommend Nikki as a personal trainer!!!

Facility is always clean, and the is extremely friendly! Lots of equipment so I’m able to get my workout done in a timely manner even when the club is busy. The personal trainers are awesome as well. They definitely know what they’re doing.

I’ve been a member of LA Fitness for about three and a half years now and I love the environment and equipment provided to each member! I’ve never had a problem with staff or management and highly recommend this fitness facility. No other gyms in the Cuyahoga Falls area compare to this one! Please do not walk into the gym on edge because of the ratings, there are some [overly] critical people out here! Personally, I have had all great experiences :)This was my review BEFORE there was new management and/or staff. I’ve never had a problem with this gym until recently. I’ve been a member since they opened on portage trail and have befriended previous staff members of this gym.Now, there are staff members (specifically Alicia? I think is her name) that close the doors half an hour before closing and PRETEND to look the other way when they see you at the door. When one staff member felt bad that I was WAITING at the door, she finally came to open it and told me “you can come in, but we close in a half hour...” and then the other staff member scolded the girl for opening the door right in front of me.Then, specifically one of the staff members, is consistently telling/ordering customers that the club is closed and it’s time to get out—BEFORE the closing time. Granted, it has only been a minute or two before, but it is done in an incredibly rude tone. I’ve seen others be appalled by her attitude and demeanor toward PAYING customers. Although I hate to say it and give this rating, customer service has decreased dramatically since I’ve been a member of this gym. If these things/staff members are not addressed soon, I may have to say a sad goodbye to the gym I used to love so much.

The place is great! Nice machines. However the staff is not that professional.

It’s nice to see they finally have a good staff, I am thrilled to workout here now!

Fantastic! I am visiting from out of town and trusted the reviews for this gym. They were right on! Very nice personnel and the gym & equipment were super clean. Even the pool and hot tub were clean and well maintained. A big thanks to the staff!

Definitely one of the nicest gyms I have been to in a while. They have some really great amenities and not to mention all of the equipment is nice too. I really coming in the morning because its not crazy busy too.

Jesse Nacin took great care of me and my team when we came to train here ! Super clean gym, all equipment needed to train and very friendly staff! Jesse made our sign up process very smooth and didn’t cut into our workout ! A lot of bodybuilding here but also no judgement atmosphere:)

Visiting a friend in the area and need a gym for a few days, the Facility immaculate! The staff is very helpful and the gym has everything you May need! Highly recommend.

This gym has plenty of great fitness equipment - nautilus, free weights, cardio machines. They also have a pool and hot tub, racquetball and basketball courts as well as fun group classes like yoga and cardio kickboxing. I had a great time working on my goals with a personal trainer. I will not use the raquetball or basketball areas and rarely use the water areas. So, I wish there was a way to opt out of those for a reduced price because I like this gym overall better than the competition.

This gym likes to apparently take advantage of people and add things onto their account and make up lies about how you had a face to face conversation asking them to add it.

Felt like I was watched while there felt as if everyone was judging me good service just wish there was more secluded areas to work out

The facility is very clean and the atmosphere is nice. The staff are helpful and set me up with a guest pass. I git in and out quickly

The general manager Jesse at la fitness really will help you with what ever you need help with. The facility is really clean and professional they have a steam room and pool and shower

Came in to try it out for the day and left with a membership on the New Years promotion. Great facility and not crazy packed after 5 like most gyms. Love that they have the pool and full court bball for my son and I

Pretty much the only place I go to when Im on leave and in town. Very helpful and great staff that have been more than assisting in whatever I need. Will always come back when Im in town.

Overall, the gym is spotless and really clean. The sauna is by far the best in the area.

Great gym...friendly staff and tons of equipment for everything you could ever possibly want to workout.. State of the art and super clean. Easy to get in and out even when busy.

I never leave reviews but I feel compelled to share how awful of a gym this is. Pretty poorly kept facility probably as a result of a rushed construction process. Water systems were down/low for a couple months. After signing a contract, they dropped their closing times by an hour. Needs deodorized in many places, namely by the training center foam mats. Unfriendly staff that even goes so far as to insult their clientele that arent engaging in personal training sessions (nothing is outright exclusive to personal training clients, though one trainer has thrown multiple tantrums over me -politely asking- if I may use a jump platform that was serving no higher purpose than being a desk for his absolute joke of a training program). Basketball court size is laughably small and you can barely stand at the 3 point corners without rubbing against a wall. There are never any decent basketballs on hand because theres no sign-out system, so most pass holders are stuck playing with the one egg-shaped ball everyone has deemed not even worth stealing. Swimming pool/hot tub is right at the entrance, screened in with glass, robbing anyone hoping to relax in private of their goal. How people are rating this 5 stars is beyond me. I travel 40 minutes consistently just to go to the Beachwood location when this one is just down the road. Im honestly hard pressed to find a single positive thing about this place apart from the atmospheric interior design and new equipment. Some machines are unique and a welcome change of pace, but for the overall headache this place will put you through at sign-up, it is not worth it in the slightest.

My husband and I have thoroughly enjoyed working out at this gym since we moved here. The staff is accommodating and it is kept impeccably clean. I highly recommend getting a membership here, and it has a lot to offer in terms of equipment and classes

I have been to multiple LAF over the years and this is one of the best. The club is always clean which is so important to me. Someone is always cleaning at 5am when I workout and also see them during the day. The staff is great to-the operations manager Liz has been here for a while (low staff turnover another good sign) and they don’t pressure and bother you like other clubs to buy training packages. My only critique is I would love another squat rack and it can get quite busy during peak hours

Amazing place, great equipment and friendly calm environment

Great Gym, with well maintained equipment, atmosphere and rest room as well. Tidy and spotless machinery. Pricey but well deserved.

The staff is always friendly and the gym is clean. I always get a good workout here.

Great gym! The staff is always very friendly, and the General, Cody, does an awesome job running the gym! The gym has a great atmosphere, it’s always clean, and they provide a great variety of amenities. Highly recommend coming here!

Extremely helpful in getting setup, speedy process and everything went smoothly !

Upon returning to LA Fitness for ONE (1) day, I was guilt tripped into rewriting my review, despite my previous concerns still being totally valid. Gave them a new 5 star review to get them off my case; they immediately decided it wasn’t enough, and attempted to catfish me with fake numbers/pictures just days later, after having attempted to years ago when I initially left the review. Traced it to them after some critical thinking, fit the timeline perfectly. Trash.

So much to do. Great place to join and chase away the winter blahs! Pool, racquetball, sauna, yoga, weights, machines, smoothies!

Very clean and bright, fun place to be. I just joined so im still getting to know all the equipment. Love the spin bikes,row machines and racket ballcourt,pool and hot tub.Staff is friendly and helpful.

Place is awesome! Staff is friendly and helpful...facility is always clean!

Great facility and guest services. Check our for the New Years.

This place was great when it first opened. Now it’s usually dirty, paper towels are empty, showers are less than par and machines are broken for days or weeks.Most of the staff is very kind and helpful once you make it known you are not buying personal training. They are sweet and always welcoming. The manager is “meh”. She has an attitude often and seems annoyed that she has to pause her work to check you in. She doesn’t smile often. Several people have said the same thing about her to me, but a few say she is sweet. So maybe it’s just me. She did shout out after I scanned in one day, “Wait, your account is past due”. It was early evening, tons of people around the desk. I was super embarrassed. Oh well. Move on. She is doing her job.I will continue going to LA simply because I can attend Yoga, use the hot tub, pool, and sauna. I also keep another gym membership simply so I am not stuck visiting LA only.This gym is decent, but overcrowded most of the time too. I’ve tried going at 5am before work, 3pm and even 7pm. No matter when, it’s chaos.My last issue is with the “selfie folks” who literally sit on machines doing nothing. The gym needs a better way to monitor this. These folks are using up machines for no reason while others wait to use the machine. This is also a MAJOR problem in the locker room. People walk in on FaceTime or take selfies while folks are changing in the background. I think customers should be more conscious of their surroundings prior to pulling out their phones. Again, no fault of the gym.Overall, if you negotiate the monthly membership, the gym is worth it. Just don’t expect perfection, cleanliness or ease of use.

Was in from out of town. Manager let me work out free even though it should have cost $16. Great facility, nice equipment, and accommodating staff.

Always clean and a positive experience there. Staff is very friendly. I’ve been there for about 3 years now and have had no issues with the gym. Very good gym for making strides and becoming better.

Great equipped gym. Best in the Akron area. Very nice open space. Great Staff also.Need to fix water fountain’s low water pressure.The stationary bikes in the cycling room have non-adjustable handlebars meaning they cannot be adjusted forward and backward. I’m 5’8” and I have to lean considerably forward to grasp the handlebars, which makes it very uncomfortable (poor ergonomics). Change handlebars out to the adjustable handle bars (I believe they are available). They come standard on the new bikes.Music used during cycling classes is terrible.

Very nice and spread out place, would come here often.

Great place to workout and go swimming. They have a good basketball court too. They make good protein shakes as well.