Been going to this shop for 2+ yrs & will always be grateful for their utmost services. Even after a makeover of its own all around, after today, I’m pleased with how they remain reliable & caring to their customers. That aspect clearly won’t be changing.

A complete rip off they charged me 142 to replace a bulb in my car. 119 for labor an hour you kidding me it looks like they went to a homeless shelter and hired an average Joe who knows nothing about cars to work at this place. Definitely never going back again and don’t recommend anyone else to go back. They said a new bulb was $30 went to Auto zone and they had the same bulb for 7.99. Completely a joke of an establishment.

Great place know there stuff. Will be honest on whats wrong with car.

They are awesome!! I went to 2 different stores and Mr. Tire is the only place that has the tire size i needed! I was in and out in 20 minutes!!

Had a small oil leak coming from the Oil filter on my 2008 Ford Escape. Andrew got me in the same day I called and had me in and out in 30 mins! They didn’t even charge me to replace the filter, clean up around the area and top the oil off! Good guys I will be coming back!

First of all, the guy DID NOT ask if I wanted any extra services along with the 4 tires I was purchasing. He DID NOT go over ANYTHING on the quote paper. He did mumble the quote and barely passed the papers over to me to look at. Secondly, they did not put my spare tire back where it belongs, no they threw it in my trunk proceeded to put one snow tire on top of it then put the other DIRTY tire in my backseat on top of personal items that are now dirty and smell like rubber. This place is a complete rip off and unprofessional and I will tell any one I know TO NEVER GO TO THIS PLACE.

Super friendly guy named Michael. He is the store manager. The service was fast and efficient. They are way cheaper than take 5. I will definitely be using them for my oil changes from now on.

They were awesome inspected my car in no time! Even told me what to look out for in case there was a problem!

I brought my van in for a routine oil change, and I asked if they could check out a rattle in the exhausts that started after installing a hitch. The crew at Monro spent extra time investigating and adding some spacers to get rid of the rattle at no extra charge. They have always done great work on my car, but this was above and beyond. Thanks.

Would give 5 stars but..... oil splatter all over windshield, wipers and inside hood. Grease hand print on mirror and door handle?? Was told free tire rotation but they said I didn’t need it?? But I still wanted it. Staff was friendly.

Ive visited this location twice, waited until the second time to write a review. I was given the place on the recommendation of a friend, and have been very impressed. Speedy, reasonably priced, up-front and honest service. Never feel like Im going to get the run around about extras, and they always do the best job to make sure my oil-change is beyond my expectations. I take my and my wifes car here any time I need an oil change, and as long as its a quiet day its a 15 minute visit, 25 minutes at the most. Mike is extremely professional, friendly, and really goes the extra mile for his customers, will recommend to a friend, and will continue my business here.

Very easily the best auto service in the in Cuyahoga Falls Ive ever gone to. Staff is on point, honest, and always willing to answer questions for the sake of convince. I doubt I will go to anywhere else, they have my business for life

I came in with a flat tire. Rather than up selling me for a new tire, Tyler and his team patched the flat and saved me hundreds of dollars. The whole experience took 15 minutes. Best flat tire ever!

Awesome service with a smile. Mike really helped me out and at a reasonable price! I was in and out in no time and am confident about the quality of work done. Midas had claimed I had lower control arm issues but Mike at Monro found it to be only a pad and rotor issue, saving me almost $100!! Thanks Monro, will definitely continue to do business with you!

I was coming from out of town with my son to purchase a used car. We searched for a mechanic to provide an inspection and we were thrilled that our online service found Michaels store from so many positive reviews. Booked an appointment online. They were ready as scheduled. He and his crew member were great - very friendly, thorough and attentive. They walked us through what they found and went above and beyond with help and recommendations!

I always get nervous going to any auto repair alone seeing as the stigma of being a young woman says they will over charge you, etc. This was not the case at Monro! Mike was so extremely friendly and professional and offered me the sale price of the better oil. I called before I came in to make sure they had availability and mike got me right in! Great service for a great price and quick! Definitely recommend!!

Great job. Extremely professional. He got me in right away and completed rear brake pads, rotors, and calipers in just a few hours. Excellent price! My work van was only off the road for a short time. I would highly recommend this location.

Such a great help ! I had a flat tire the day before and they were very accommodating to get me services the next morning, and very honest as I expressed my concerns with the rest of the tires, oil changes and windshield fluid leaks. They did a full system check and discussed all my options in saving money. An all-around great experience with the labor, the communication and customer service. THANK YOU !

I had a pleasant experience at Monro. I called to get an appointment for an oil change and they got me in on the same day. I was expecting to have to wait at least a few days to get in. Michael, the store manager was very friendly and personable. They were able to take my car in the bay by my scheduled appointment time and they had the oil change done very quickly. I will keep returning for future oil changes and possibly other repair needs.

Mike and Bob were fantastic. Both were so nice and friendly. They did a great job on my car. They got it right in with no wait time. I am so glad I stopped in and I will definitely be a return customer. Thank you Mike and Bob for the great customer service!!

This was my first time coming to Monro. The staff was AMAZING! And pricing is wonderful & affordable! They work with you and are super nice! Great customer service! I will definitely come back for my remainder oil changes!

Went in to see why water was leaking into my drivers side and they told me there was nothing mechanically wrong with my car after looking at it. I went to another mechanic and they told me my sunroof drain was clogged. I eve asked Monro if they had checked my sunroof drain, they said yes. Clearly they didn’t. Wasted my time and I will be taking my money elsewhere from now on.

My car was rattling so I stopped in. It was just the heat shield and I needed screws. They replaced the screws and didnt charge me anything! Will definitely go back!

Mike was very personable and friendly. I was having issues with my car battery and he scheduled me in as soon as possible. He checked my battery and advised me to get a new battery instead of paying for the battery corrosion cleaning. He changed my oil and replaced my battery and I was able to get in have my car serviced and left. I would definitely recommend getting your car serviced at this location.

Wonderful service. I went for an oil change and brake inspection. Chris was so friendly and didnt try to up sell any unnecessary work. I will absolutely be back for all my car needs. I will be recommending Chris at Monro store 400 to all my friends and family!!! Excellent work!!! 🤗🤗

Visited the location on 1584 state road for the first time to have my oil changed and Andrew and Frankie did a great job of making me feel like I was a regular customer. Great guys and great customer service!

New manager, Mike was so helpful and friendly! Had an awesome coupon for an oil change but he was kind enough to talk to me about other things I need and when I need them! He was honest and so great! Will definitely be back when I need tires and another oil change. Check them out! You won’t be sorry!

Lovely Guest services, attention to detail and speed & expertise. The store was spotless and the employees were friendly and informative. I felt like I was in charge of the entire situation from start to finish. They kept me informed and updated every step of the way as to exactly how they were progressing with my service. I will be back to visit them again.

In and out in under an hour not enough seating while you wait tho

A big shout out to tyler who always fixes my car super fast and afforable and gets me back on the road! Wont take my car anywhere else! You rock!!!!!

Made a trip to Akron, from Fort Wayne. When I got here my front left bearings and tie-rod was very bad, had to be replaced before I went back home to Fort Wayne, was holiday weekend only place that could get me in on a Saturday. Very grateful for there help/work, they did a great job and also decent price and in less time then they told me. Great guys here! Thanks again!

Mike and Tyler were awesome. I went in last minute, they took me in rt away and gave me discounts at a great price! I will definately return to them for future service needs! U must give them a try. They were honest and friendly. I found a new home for my car!

I typically never leave a 1 star review because everyone makes mistakes and it happens. I have had too many mistakes happen here to justify it with a bad day though.I got an oil change here and when I checked the oil later, the dipstick was completely covered. This is after I dipped and wiped several times. Way, way above the fill line.My girlfriend recently attempted to get a muffler repair done that was also handled poorly. She asked for an estimate for just the muffler. They quoted her the price for her entire exhaust. When she questioned the person on the quote, they insisted it was just for the muffler and that the price was so high because they had to outsource the part. We got it done somewhere else for less than 1/5 of the price.I highly recommend shopping around before you commit your car repair or maintenance here.

I came to Monroe because Midas told me I needed my rear shocks done and their prices were too high($700). When I got here they looked at my car and I didn’t even need my shocks done but I asked what their price was and it was only about $500) Michael Lamtman the store manager was very honest and helped me with my car. I definitely recommend this Monro to anyone. Amazing customer service and affordable prices

Absolutely Awesome! For being a corporate chain, this company is very down to earth and helpful. What we were sure was going to cost us over $1000 to get fixed, they rooted out the problem immediately and it saved us HUNDREDS!! Mike was so nice and helpful he really made our day. Nice conversation, very comfortable even during this polar vortex!! Must come next time your car isnt at its best. They will change that! - DaLomonze

I just wanted to say what great customer service we received from this Monro. The manager helped us out so much when I found out I needed my exhaust totally replaced. We received pictures along the way so we could see what was happening. Everything was done so quickly and our service was phenomenal!

Mike the Manager is very professional. He and his full staff are very good. They are very attentive. If you need some work done give them a try. Good, Fast, and Friendly.

Great experience! The staff actually gave me some tips to help me spend less. The diagnosis and repair didn’t take long at all. Very professional. Not surprises. Will be back!

This shop was VERY hospitable! The owner, made me feel relaxed and small talked about our day. He was very kind, with IN and OUT service. Definitely recommend!

Service was great. Marcus took great care of my car like it was his own. Grateful to have someone show me what was going on. He made me feel like I wasnt in just another shop and just another customer so thank you Marcus for making sure I can safely drive my car.

Super nice staff! Very welcoming and great prices. I have been coming here for oil changes and they have the best prices! Highly recommend!

Had a coupon for free tire repair. Service technicians were friendly personable and informative of procedure. Although the free wasnt really free 11 bucks and some change for labor. Would highly recommend.

I was stuck on the side of the road luckily I had a business card from this location. The handsome friendly manager, Jeremy came and saved me. I really appreciate his time and help. Great customer service and professional attitude.

Fast oil change.

Great professional environment! Gave me great deals on tires and alignment. Plus fast services!

I stopped in (random choice bc I had a meeting nearby) at Monro Auto to balance my tires - on a 30 yr old Mazda convertible. From the minute I walked in, until I drove out of the store, I was treated with an incredible amount of respect. General Manager, Mike Lamtman and the mechanic, Bob, took time out to talk with me, but more importantly, to make sure I understood what was going on with my car. This random stop turned out to be a great find. Any shop can balance wheels/tires, but not everyone pays attn to customers like these guys did for me. I highly recommend Monro Auto - but specifically appreciate the GM, Mike and Bob, the mechanic.

My nephew is the manager ans my son is his assistant and they both do great work and they know what there doing.

Went to NTB they quoted me 1200 for pads and rotors. The guys quoted that estimate by just looking at the car parked in the parking lot. So I went to Monro. Mike the Manager took a good look and noticed it just needed pads. Paid 450 plus tax. Great service, ask for Mike he’ll take of you.

I’ve been a customer of this Monro for a few years for my oil changes and regular maintenance. I just had them do some repairs on my fuel lines, they got my car in faster than I expected and the price was fair. The employees and management here are always really helpful and friendly, even more so in recent years.

Mike, the new GM, he went the extra mile to make me a happy customer. I truly appreciate his services. I will continue to use and recommend his store to my family and friends. Thanks again Mike!

Thank you to Mike and his staff! The work was somewhat complicated, but they did a very thorough job. When I needed transportation, they helped me out there, as well. I will definitely continue to bring my business to this location. Under Mikes new management, this Monro franchise should make you proud!

Alwayd love the service and honesty at Store 400! Tyler and Frank are AWESOME! Thanks guys!

My name is Terri Murphy ... I received service at Monroe Muffler service on State Rd. Mike the manager was very knowledgeable and really cared about my car. The staff was very helpful as well. My phone wasnt working biy I want to make sure this location a five stars fir their service today. Excellent!!

Affordable, Very fast and accommodating if you get an appointment. Was very understand when I very shyly asked not to be addressed with masculine pronouns. Manager said he marched in trans rallies. 😮

I went to this store to get an oil change and I was checked in and ready to go in a timely fashion. Also they gave me insight on my front rotors getting grooves. I will be back again to get them replaced.

Great customer service, timely and good consultation on new tires. Very happy with work that’s been done on my Jeep!

Had a really great experience at Monro. I had pebbles stuck behind my rotor, making an awful screeching sound. Steve was able to fit me in and ended up not charging me, because he didnt need to remove the tire. Nice to have some honest mechanics around! :)

Outstanding staff and service!!! Shane was phenomenal! They really go out of their way to explain any issues going on with your car. Prices are great, I appreciated how they worked with me. Won’t go anywhere else! :)

Mike Lamtman and his crew do a phenomenal job every time I go there. Their prices are very reasonable, their work as fast and efficient, and they actually invest in their customers. It took me a while to find a decent shop to get my car worked on, and I’m happy I found these guys.

They are lifesavers! The manager Mike was so personable and made sure the service was great. They were able to fix the car same day, and Mike even drove me home while I waited. I was very happy with every interaction during the process.

Andrew is an awesome tech!! And mike is super friendly it’s a great place! I’ll definitely be back

Quick patch job on a tire, in and out in 15 minutes. Gave helpful information on tire life remaining with no attempt to sell or upsell. Thanks!

Mike got me in and out for an oil change without an appointment! After a long day, it was very much appreciated!!! This is my new shop. Highly recommend.

Wonderful, extremely knowledgeable, and timely getting my car issues handled. The crew is always pleasant too! Cant say enough about this place, its always a great experience!

Went here for an oil change yesterday, which took far longer than it should have (an hour and a half). When a customer can leave their car there for service, that’s one thing, but if they know the customer is waiting to get other things done with their day, you shouldn’t leave them waiting that long. However, aside from the long waiting time, my true complaint is about the young man at the front counter. I heard from his conversation with another customer that he is new on the job, but he seemed to have no idea what good customer service should look like (I worked in customer service for years and was pretty appalled). I went up to the counter to pay while the counter worker was doing something else, since I saw that the mechanic put my paperwork there. Another customer, a man, came in behind me. When the counter worker returned to his spot, he ignored me and asked the man behind me what he needed. It was incredibly rude and unprofessional. The customer who came in behind me had to tell him that I was waiting at the counter first. They gave me no answers to my concerns about my car that I had asked them to check on during the oil change, and by the time I was paying, I wasn’t about to bother with asking since I was there far later than I expected.I almost have to laugh at what the counter worker said to another customer - “I’m in the business of keeping people’s business.” Yeah right. I will never return to this location again.

Best customer service. No hidden fees or extra cost. The asst manager was wonderful he called me back and showed me that I had a bad belt and did everything he could to make it as cheap as possible for me. Marcus was wonderful. I will never go anywhere else for a oil change.

Second car I had fixed. Did everything they could to keep price reasonable and did not try and up sale. Ask for Mike!! Great guy- friendly and very professional

Great job! Mike and Chris got me in and got my car back on the road. I would recommend this place to everyone. No more noisy muffler system!

Love this place, brought my car here after another mechanic lied about fixing stuff that didnt need fixed. All the workers here are extremely nice and professional. They go out of their way to help me understand whats wrong with my car and what my options are. I dont feel taken advantage of when I leave here. If you want a trust worthy place, bring your car here.

Mike got me in and out quickly without a problem. Very helpful and informed me of any issues with my car. Great Service!

Great work, fantastic and helpful people. The Manager Mike was very respectful and kind, the work preformed by mechanic Jessie was quick and perfect. I highly recommend Monro and this location specifically.

Stopped in with no appointment for an oil change and the employees stopped eating their lunch just to squeeze me in! Great service, friendly and professional! I even learned tomorrow is National left handers day! Thanks for the great service Monroe Tire!

Great work on my rear brakes today. Store is under new management and Mike and his guys are the best. My go-to place for my oil changes and tire rotations too.

Came in for an oil change. They found some metal in my tire. Great guys! Great work!

Great and efficient service! Thank You! I highly recommend them.

Mike is a very nice an honest guy who went out of his way to find us a better deal on a tire rod. His employees were fast and observant and polite

Great service, very friendly staff. Mike had me in and out in no time. Highly recommend for any car service, and they have WiFi while you wait.

They took my car 10 minutes early, gave me a discount on my oil change, and had me on the road half an hour later! I was greeted by the new manager, and I was especially pleased by the courteous, quick service I received, because my last visit under the old management was not so pleasant.

Came to monro muffler for an oil change, and after speaking with Chris he let us know something else may need to be done to make sure we had a safe vehicle on the road. Me and my family would just like to thank Chris at the #400 location for going up and beyond for us. You our friend are greatly appreciated!

This place offers a free oil change for a 5 star google review... that’s basically cheating. But I took my car for an oil change yesterday and told the technician that I’ve been hearing a grinding noise and think it’s the breaks. He said “don’t worry we’ll do a full inspection on it and find out what’s going on”. They did the oil change, backed out my car and gave me a thumbs up. I asked “did you check to see where the sound was coming from?” They said “oh shoot I totally forgot. My printer isn’t printing and I got 3 people behind you. So can we reschedule for Saturday?” I said “well I was hoping you could have fixed it today, but sure.” I’m driving home now. I get off route 8 on broad and I hear this horrendous scraping sound. My entire metal undershield is now scraping on the road and my car sounds much worse. I ripped off the shield and it’s magically missing all the screws (I have a 2016 Honda Civic with 19000 miles). This is why I wanted whatever was causing the problem to be looked at the day I took it in the shop. Not only did they mess up the oil change but I still need breaks. So no, I will not give a 5-star review for a free oil change. Also, my car does not need full synthetic oil, which the tech lied about. This place is a mess.

Great guys. Went for an oil change. They got me in right away and took great care of me. No extra costs or pressure. Ladies (and gentlemen) go to monro they will take excellent care of you.

Mike helped me set my appointment up over the phone very fast service nice and friendly people I will be back for my auto care and repair!!!Highly recommend

Just stopping through for a quick oil change on our way back to Alabama. Great, fast service! Mike had us in and out in less than 20 minutes! Thanks guys!!

Great experience! Had an appointment at 2,they pulled my car into the bay at 2:01. Gave me a great price for a new muffler,said it would be done in an hour to an hour and a half and had it done in 45 mins. Super nice and professional. I will be back!

Ive been coming here for years for my oil changes and the staff has always been nice and welcoming. They always have a good deal and they dont try to upsell me. Ill always come back here.

This will be the only place I go to for car issues. They were absolutely professional and very sweet to my toddler! Friendliest car place Ive ever been to.

I was about to leave for an important out of town trip. My vehicle started to make an aggressive grinding noise, which sounded horrendous and it was shaking as well. I called four different auto repair businesses on a Saturday afternoon. Only one shop made an incredible effort to rescue me from my situation. It was Mike Lamtman (The Manager) who suggested that I come in and he would make arrangements to determine the cause and necessary remedy quickly! I arrived and Mikes team immediately went into action putting my truck on the rack! It was a wheel bearing that they determined was bad. I figured that the part needed to be ordered (this would add more time wasted!) but much to my chagrin, Mike had it in stock!! In a quick 90 minutes, my vehicle was as good as new!! This fast professional service along with a huge stock of parts saved the day! If you need any type of service to your vehicle, Mike Lamtman and his team will deliver!! They earned 10 stars in my book but Google only allows up to 5 stars!! Thank you, Mike (And your team!) for a first class experience!!

I want to commend Chris and store #400 for the excellent service for my wife and I when we visited your store. The professional attitude that he showed is an asset to your company. We were disappointed that he was no longer at store #407 and glad that he now was working in the same area at your store.

In and out real quick and great price. Mike very helpful. Trust these guys

Very courteous and professional. Didnt overcharge me. Got the job done right the first time. Will continue to bring my vehicle to this service shop. Thanks Steve and Shane.

I was referred to this place from a friend of mine saying “if you need any car work done Jeremy is the man”. Me being a skeptic, a skeptic in need, but a skeptic none the less decided to call his bluff. I called this location with inquiries about my vehicle already knowing the parts pricing and labor hour breakdown based on the guide I personally purchased. I began to grill him and test his knowledge on the phone. Not the most loquacious guy in the world but the man simply knows his stuff. I was thoroughly impressed and decided to make an appointment. I saved a lot of money and was able to get it all done in a day. I’ve taken 2 more vehicles there to be serviced. Jeremy is the only person who will work on my BMW from this point forward

They got me in quickly and were very courteous. They talked me through everything, too. Tyler was super helpful even while crazy busy. Great guys.

The guys at monro we’re fantastic. Jeremy was super helpful and walked me through everything going on with my car. The customer service was great and the speed of service even better. I’d definitely recommend this place to friends !

Mike got me in right away and fixed my brakes my back yard mechanic put the wrong rotors on my van great place fantastic work

Came for air in tires and Mike helped me schedule an oil change appointment! Mike and the guys were awesome and did a quick and efficient job. 10/10 recommend anyone to go there for any of there car needs!!

Mike got me in and out for a oil change fast without and appointment and priced some tires for me. GREAT SERVICE‼️

Mike got me in quickly with great service, I was heading to Michigan and needed my brakes checked. Great service and felt very safe on my trip

Friendly Staff, quick service!

I have been to 2 locations. I made an error in my rating and have fixed it! The service advisor was wonderful!

Went in for an oil change it was done quickly and affordably. The people working were super nice great attitudes. I highly recommend going here for any of your needs, I know I will go back.