Terrible customer service. My friend had an appointment for today. He went there and they told him he didnt have an appointment. He showed them the confirmation text and email with the time, date, and address. They laughed and called him stupid and continued to say he didnt have an appointment. They were extremely rude and unprofessional. There is no reason for people to be treated that way.
Terrible mechanics, terrible customer service, terrible prices. Brought my vehicle here for an inspection and tuneup. TWO WEEKS later they finish the work and charge me me $1k for what amounted to a spark plug change and oil change. The best part? They screwed up the spark plug wiring causing my engine to misfire. They didnβt even bother to check their work. When I called to explain the issue they told me it was my fault for not letting the car warm up enough. They clearly take no pride in their workFurther details: they didnβt bother to top off my fluids, they didnβt top off the air in my tires. Iβd get better work done at an oil change shop. It took them additional week to fix the spark plug wiring. These folks are NOT trustworthy. Go here if you want someoneβs 16 year old son to screw up your vehicle and charged a premium fee for it. The whole experience felt like a sick joke, the epitome of the sleazy car mechanic.Obviously I will never give them another chance to damage my vehicles with their indifferent βquality controlβ and regrettable attitudes towards customer service. I smiled and said thank you during the whole experience, but looked forward to recounting their terrible work in truth once my car was able to run again.
Not impressed, we had a scheduled appointment and when we showed up they denied we had one and where extremely rude and sarcastic like it was a big joke. We will be taking any future business ANYWHERE else. Very unprofessional
This place can be busier than theyre willing to admit sometimes. Making you wait longer than told for your work to get done..
After two years and three botched vehicles brought to this place, Iβve finally learned my lesson. First car my corvette z06; my microphone still hangs loose from my rear view mirror and falls out of the roof liner. Real pro job. Vehicle two Toyota 4Runner head unit install, shorted out consistently after install, fixed it as it was improper grounding and installation. Vehicle three jeep commander head unit install + backup camera - back up camera never worked correctly / consistently had another shop fix.
Not familiar with their work. But my husband and I had a flat tire trying to make it to my dads funeral and one of the employees stopped and offered to help! He brought back a spare to get us to the shop. We followed him to the shop and he got us a tire! They didnt even charge us for the tire! They also gave us a spare and a jack!!! I really appreciate everything these gentleman did to help us!!!
Put vinyls on my new plow truck and had it done fast friendly and easy. Guys are good at what they do. Ill be back with my other trucks
They helped me in one of my greatest times of need. The service was great and they kept me informed every step of the way.
We very helpful to install my remote start. I have called 5 separate times to have it looked at now that its not working and they can never accommodate me. The excuse is Im too busy. From what I can tell taking 5 min to check out an existing system shouldnt be this hard. Also if they had told me that didconnecting the battery resets the system then when I had work done I would have told the body shop that.
I had heard good things about this place so when my radio stopped working in one of my cars I took it to them knowing they usually do good work and it wouldnt be a problem to get it fixed quickly. When I went to pick my car up the check engine light was flashing, the ABS light was on, the airbag lights were on, the traction control light was on, the tire pressure monitor light was on, and the speedometer doesnt work now. The car only has 32,000 miles with no prior problems so I knew something wasnt right. When I asked them what happened they told me they didnt know and it wasnt their fault but said that they would try to fix their mistake. A week later I returned to pick up my car and it hadnt been moved or touched since I had been there last. I dont know what had happened or what they did beside put a new fuse in but Ive taken it in to two different mechanics now and they cant figure out a solution on how to fix this newly created electrical problem. Ive called James and asked what (if anything) he can do to help me and the only responses Ive gotten have been rude and What do you want me to do about it?. James and his team created this problem and have refused to help me once they got their money.
Was treated very fair. Friendly group. Creative Auto is where we will go again.
Great work and excellent customer service. Definitely recommend this place for all your custom car needs has has the best in the metro.
Great and friendly service, had them install remote starters on 2 vehicles. I had a problem with one of them and stopped by with vehicle and he fixed it within 10 minutes
Great quality work and fair prices
Put remote start in my truck. Had it back on time and works great!
Good people very trustworthy
Super helpful people will be returning
Gear guys and good service.
Very very very kind, intelligent, and reliable business!!!!
Very good people.
Good service.
Good service
Great people!